Computer Hardware & Software
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"Got 2 laptops from ubid. One died and even Windows would not come up. tried reloading from CD and told not a valid Windows copy. Then it would not even boot up. Windows on other never worked but still able to work around that. These were given as gifts to daughter and grand daughter. Tried to return and was given 2 week but one daughter out of town and had to ship back to me. She forgot bogus disk and had to wait for that. Ultimately had to pay air freight to get it there but it arrived day before drop dead date. Now Web site is saying Return Material Authorization number is cancelled. Have used Ubid for years and waiting for them to respond to RMA cancellation protest. I will not use them again (and I have spent thousands over 5 years on their products)if they do not recognize vendor ripped me off and make it right. Just heard back from Ubid and the RMA was closed out by PC and they are still working issue with vendor so have upgraded some of my ratings accordingly/ "
“Customer care has reached out to you directly regarding your refund. We are currently waiting for the confirmation from the seller that they have received the return. This is the standard uBid policy. Once we have the confirmation we will move forward with your return. The RMA currently says cancelled due to the item not being returned, delivered, and received in within the 30 day time frame. The RMA status changes by our automatic system. We are aware the item was delivered back in time, however the seller did not receive it in before the status changed. We are only waiting on the confirmation, and we can then move forward.”
"I recently had the need for advice on a purchase, and found both Live Chat and email extraordinary. Thank you UbidRon Kester"
"I am not sure what you are referring"
“uBid’s customer care team would be glad to help you out with any concerns you may have. Please contact them anytime Monday - Friday 11am – 4pm Central Time via our Live Chat feature located on uBid.com under the “Support” tab or email them at CustomerSupport@uBid.com with your login name and/ or order numbers.”
"DO NOT i repeat DO NOT use this company. My roommate ordered a t.v. from them which proved to be defective. After filing a claim with the company within 10 days, she received no compensation. After 2 months of this she emailed again, and was told the shipping company made correspondence with her and was told she wanted to keep the item. (not true) When she found out about this contacted the company and was told that she had not filed a claim within 30 days. i am now pursuing legal action with the company, even after they refused to release their lawyer's information.What a bunch of CROOKS!"
“Your order was placed on 9/15/2012 and delivered to you on 9/20/2012. On 9/20/2012 you contacted our customer care department explaining to us that the item was delivered with damage to it. At that time, we started a claim with our carrier. On 10/5/2012 uBid.com was notified by our carrier that you had decided to keep the TV and not return it. That same day customer care reached out to you via email to verify this information was true and you wished to keep the TV. We did not receive a response from you until over a month later on 11/21/2012. At that time, you were past your return period and was informed you of that the same day.Yesterday, seven months after this item was delivered to you, you chatted with customer care to try and resolve the issue. You did ask for our lawyer’s information and our chat agent did provided you with the name and address of our lawyer. You were also provided with the name and direct email and phone number to our general manager. Customer care has been working with you since day one to resolve your order’s problem. However, to ensure our company as well as our customers, uBid.com does set forth polices we have to follow.”
"Franklin Phasebook was delivered VERY FAST and was exactly as described."
"it was great I would bid some more"
"my purchase arrive when i expected too.just what i wanted!!! thank you."
"I've purchased a few Items from Ubid. I've learned that you have to be very careful of what products you purchase. The prices are great but the quality of the product can be less than expected. I've received all that I have order so far. And when I didn't receive the product, Ubid quickly gave me a credit to purchase something else. However, some of the products are not very good. A set of speakers I purchased were very cheaply made and had no significant volume. The headphones I recently purchased are only slightly better than the ones I get from the dollar store. If you find the right product, like the cell phone watch, I purchased a couple of months ago, it is worth every penny. I have more good experiences with Ubid than bad. I will keep shopping. I would advise anyone looking to purchase to read everything and see if you can find the product locally to see exactly how it looks, feels and performs before you buy."
"I had some bumps initially with the ordering process, but all problems were solved quickly."
"very satisfied with the product. it was as described."
"I have always had Very Good experiences with UBID...I am very confident and satisfied with my purchases."
"Welll it took a while to get what I ordered but I did miss my first date. But the experience was ok."
"I was pleases with my purchase. I received it pretty quick. I have another order i'm looking forward too. "
"Timely delivery. Well-packaged."
"Received on time and was as described."
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