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RatingsRating
Full Rating Profile
UBidCoupons
    • Address: 740 Hilltop Drive, Itasca, IL
    • Contact: Customersupport@ubid.com
    • Phone: 773-272-5000
    • Customer Support: 866-WIN-UBID
    • Business Hours: 9:00AM - 4:00PM CST Mon - Fri
    • Fax: 630-948-0394

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.00/10 3.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

846 Customer Reviews

Rating 2/10
1/5
modified review posted

"UBId they are rip offs and scammer their shipping cost are so high items are outdated not as described and no way near there MSRP. I recently bought several items and found some defects/damages contacted the Ubid and request for return in some cases they refuse without any reason and you can't open the dispute and insome cases they honor the refund/return so I return the items and receive some refund and the rest not yet even after 2 months and now I can't even login and if you try to contact them you get error messages saying can't take the online complain currently and there is no customer service number. I google them and found 2 number and tried both out of service they rob me over $1000.00 dollars will never buy from them and will never recommend anybody. Total rip off beware."

modified review This review was modified by Geo4u on August 05 2014 08:27:06 PM


Rating 2/10
1/5
modified review posted

"Ubid is a rip off, high shipping costs, over priced items, very bad customer service in term of returning items, items are not as described, I won few auctions found many problems when email the uBid nothing happened by the way you can not even file the complain on line and there is no customer service number, they rip me off over $1000.00 dollars. Please do your home work before buying from UBid. 100% rip off. Some of the items been returned but did not receive the refund."

modified review This review was modified by Ubs4u on July 28 2014 09:38:17 AM

Rating 2/10
1/5
modified review posted

"On 4/16 I won a bid payment was taken out of my credit card today is 4/26 and still have not received it U Bid told me to track the package I told them I tried to but I it wouldn't track with # given and they never responded so I guess that I will have to file a complaint with BBB"


Rating 2/10
1/5
modified review posted

"I was a auction winner and I find it hard to use the word winner here. The 2 items I won cost me $1 each and weighed just a few ounces. The shipping and fee totalled $21.89. The items were Cendyne Nano WL-700N-RXS wireless adapters, very, very lightweight. So you can see I paid 11X's the winning bid for shipping and fee. I am going to delete my account from this horrible company, who charges outrageous fees and shipping charges. Took a very long time after auction closed for items to arrive(3weeks), I actually feel scammed, in my opinion! Won't ever get another one of my dollars!!!"


Rating 2/10
1/5
modified review posted

"Terrible customer service! Will never buy their junk again! Bought Beats headphones and they didn't work after 1 month trying to get a hold of them, they sent another broken pair. It's been 2 weeks and they won't respond to emails to return them!"

modified review This review was modified by apolonio7 on February 26 2014 01:53:25 PM

Rating 2/10
1/5
modified review posted

"Ubid is a good for nothing website bent on defrauding unwitting customers. They list items they do not have in their inventory and take the cost of the item from available credit card hoping that you are unsuspecting. When you catch them, they blame it on third party suppliers who list items on their website. Consumers BEWARE"

modified review This review was modified by Odirah on October 09 2013 09:04:45 AM

Rating 2/10
1/5
modified review posted

"Ubid is a rip-off artist. Paid $48.85 for 9 bamboo plants, received twigs smaller than pencil lead with peeling bark so not even bamboo. Since $22 was for shipping in a $1 plastic envelope in August (instructions say to keep plants cool.), and I pay for return, and there is an unspecified restocking fee, I will never get much money back."

modified review This review was modified by aajarvis on September 01 2013 08:12:00 AM

Rating 6/10
3/5
modified review posted

"shipping is a little too high, and getting answers for questions 1 might have is not very good. theres no way to contact seller eastly for specific details not on auction page. many details left out"


Rating 2/10
1/5
modified review posted

"I purchased a IBook from Ubid.com and was surprised to find out that product was warrantied for 15 days. when I used the product, I found out that the charger was defective (did not work) and that the air port did not operate properly, as the browser would not launch. as the product was returned from lease, it appears that the lessee, removed apple proprietary software from the IBook and ubid knew or should have known that the product was defective, when they sold the product to me "


Rating 8/10
4/5
modified review posted

"I have had 8 transactions with uBid since 2010. Most were computers/laptops. I was very satisfied until recently. Ubid states they are a certified Windows OS reseller for refurbished computers. I purchased a Dell Latitude E6400 Laptop PC - Intel Core2 Duo 2.26Ghz Windows 7 on 12/20/2011. It failed to operate properly on 3/26/2013 and the software requested the Certificate of Authenticity (COA) 25 character key code. According to Windows, it is required to be either on a label attached to the laptop, in documentation shipped with the product or in an e-mail from the certified reseller. It was not. I contacted Ubid for the key code on 3/26/13, and seven more times after. They requested photos of the laptop labels, which I provided. They sent a key code but the laptop OS wouldn't accept it. I contacted them with this information on 4/12/13, then again on 5/13/13. Each time I followed
their e-mail instructions and included necessary information in the e-mail subject line. They ignored both of these e-mails and did not reply. This laptop is of no value to me without the Certificate of authenticity for the Windows Operating System. Buyer beware!!

Update: After posting this and other negative ratings, UBID requested I return the laptop. They corrected the problem quickly and completely.
"


Rating 6/10
3/5
modified review posted

"Got 2 laptops from ubid. One died and even Windows would not come up. tried reloading from CD and told not a valid Windows copy. Then it would not even boot up. Windows on other never worked but still able to work around that. These were given as gifts to daughter and grand daughter. Tried to return and was given 2 week but one daughter out of town and had to ship back to me. She forgot bogus disk and had to wait for that. Ultimately had to pay air freight to get it there but it arrived day before drop dead date. Now Web site is saying Return Material Authorization number is cancelled. Have used Ubid for years and waiting for them to respond to RMA cancellation protest. I will not use them again (and I have spent thousands over 5 years on their products)if they do not recognize vendor ripped me off and make it right.

Just heard back from Ubid and the RMA was closed out by PC and they are still working issue with vendor so have upgraded some of my ratings accordingly/
"


Rating 10/10
5/5
modified review posted

"I recently had the need for advice on a purchase, and found both Live Chat and email extraordinary. Thank you Ubid

Ron Kester

"


Rating 2/10
1/5
modified review posted

"I am not sure what you are referring"


Rating 2/10
1/5
modified review posted

"DO NOT i repeat DO NOT use this company. My roommate ordered a t.v. from them which proved to be defective. After filing a claim with the company within 10 days, she received no compensation. After 2 months of this she emailed again, and was told the shipping company made correspondence with her and was told she wanted to keep the item. (not true) When she found out about this contacted the company and was told that she had not filed a claim within 30 days. i am now pursuing legal action with the company, even after they refused to release their lawyer's information.

What a bunch of CROOKS!
"


Rating 10/10
5/5
modified review posted

"Franklin Phasebook was delivered VERY FAST and was exactly as described."


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