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126 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/UBid","store_thumb":"\/store\/thumbnail\/UBid.jpg","store_name":"UBid","store_rating":1,"total_reviews":"126"}", "store");)
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posted Feb-08-2012
“Hi Donna,
We're sorry you had such issues with your Groupon order. We at RedTag.com helped process these orders but Groupon is working with another seller on fulfillment of the product - we know this can add some confusion with customers looking for shipment information. Groupon gets the tracking info from their third party shipper and if/when it is provided to us, we will upload it to the RedTag MyPage. However, the MyGroupons page should have the status indicated as well since they get shipment info from their third party directly. With regard to refunds once Groupon issues the refund for the product they provide us with the customer info and if a shipping refund is due, we will process that. We are so sorry for your frustrating situation and would be happy to contact Groupon on your behalf to see if we can speed things up.”
1/5
posted Feb-03-2012![Share Fezzgig review](javascript:share_rating({"review_body":"Bought a Groupon for an iLuv iPhone clock radio. After 30 days I still do not have my item. I emailed redtag.com and UBid.com. After the third email they finally responded to me with a \u0022case number\u0022 for all the good it has done me. I have sent multiple emails since that have gone unanswered. If I try to call them they only direct me back to Groupon. I\u0027m going to file a claim through Groupon but, even if they refund my money, I\u0027m still out the shipping and handling charges that I had to pay for outside the Groupon transaction. I work in the customer service industry and the WORST thing you can do is ignore a customer when they have a problem.","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1220209#comment1220209","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"Fezzgig","rating":"1"}, "single");)
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posted Feb-03-2012“We totally understand this customer's frustration. In this case, RedTag.com (uBid's sister site) worked with Groupon to process only the shipping portion of the iLuv orders, and Groupon's third party shipper was responsible for actually sending the item to the customer, and updating the customer's tracking information back to Groupon. Groupon would then post the tracking information on the customer's MyGroupons page. Note that Groupon's Fine Print indicates that the item ships out 7-10 business days after the purchase date. Because we have not received any tracking info for this Groupon product, we are unable to post it. We wish we could! Customers looking for this information should call Groupon Customer Service at 877 788 7858 or email them at csgoods@groupon.com and inquire about their shipments. We've posted this on RedTag.com as well. If a customer wants a refund of a Groupon Goods purchase, Groupon initiates this, and they provide us with the customer return info, so that we can refund the shipping cost. We understand this can be confusing but this is the process for this particular Groupon Goods product.”
posted Feb-03-2012“Hello, we received a post on our Facebook Page from Ms. Brunelle and we responded immediately by extending our apologies that the product from our seller wasn't working correctly and told her a uBid Customer Care team member would be reaching out to her immediately to help solve the issue. uBid Customer Care team member Jessica reached out to Ms. Brunelle with Full Return Authorization information #605432 for her order #314709. We didn't hear back from Ms. Brunelle on that communication and therefore we sent another communication to her email on file from our Customer Care Manager today, to confirm she had received the Return Authorization and to see if there was anything we could to to help get her the refund she was requesting. We await Ms. Brunelle's email back so we can finalize the return and refund. We apologize that the item wasn't working correctly and have brought this to our seller so we can ensure others don't have the same experience.”
posted Feb-03-2012“We're sorry that this customer was not satisfied with their purchases (C11989601 and C11989602)and we have contacted them and offered a complete refund.”
posted Feb-03-2012“uBid is not fraudulent in our practices! We have millions of members and we process thousands of orders a day, and admittedly there are times when orders are mishipped or when a customer receives something that isn't up to their expectations and we do apologize for those types of situations and always try to make them right. In this customer's case, we were in contact with them, issued an RMA on 1/20, and have received no response from them, nor has there been any tracking activity relative to the return. We await a response from the customer.”
posted Feb-03-2012“We're sorry that this customer had this experience. We generally try to work with customers to make changes up and until the shipping process, and even then we will do our best to make changes or reroute packages wherever we can. This customer has been contacted and on 1/24 was provided a full refund. We are sorry this customer had such high hold times, as well - we just upgraded our phone system and had some growing pains with it but are back to normal - and we really hope to be able to gain this customer's trust back and show that they truly are a valued customer and that we'd love to prove that!”
posted Feb-03-2012“Our apologies that this customer had a bad experience with a product purchased from us, and that the hold times were so high. As mentioned in other postings, during this time we upgraded our phone system and had some growing pains with it but are geting back to normal. This customer was issued a refund on 1/13.”
posted Feb-03-2012“We apologize for the frustration this customer has had to go through on this order from one of our sellers. The seller in this case uploaded incorrect tracking information on this order, but the product did not actually ship as expected. At the customer's request, a full refund was provided on 1/14.”
posted Feb-03-2012“We understand this customer's frustration. In this case, RedTag.com (uBid's sister site) worked with Groupon to process only the shipping portion of the BluRay orders, and Groupon's third party shipper was responsible for actually sending the item to the customer, and updating the customer's tracking information back to Groupon. Groupon would then post the tracking information on the customer's MyGroupons page. Note that Groupon's Fine Print indicates that this item would ship out 7 to 10 days from the date that the customer redeemed the Groupon. Because we had not received any tracking info for this Groupon product, we were unable to post it. We wish we could have! Customers are directed to contact Groupon Customer Service at 877 788 7858 or email them at csgoods@groupon.com and inquire about their shipments. This was posted on RedTag.com as well. If a customer wants a refund of a Groupon Goods purchase, Groupon initiates this, and they provide us with the customer return info, so that we can refund the shipping cost. We understand this can be confusing but this is the process for this particular Groupon Goods product.””
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1/5
![Share SherriBrunelle review](javascript:share_rating({"review_body":"I bought a tablet for my son for Christmas, didn\u0027t think because it was brand new I needed to take it out of the box and use it because again it was brand new!! Well my son got a piece of crap for Christmas. It died if you unplugged it, the screen has lines going down the front of it. I tried for 3 weeks emailing this company by the time I received an email back if had been 6 weeks which defiantly isn\u0027t in their 15 day return policy. They were so uncaring like with today\u0027s economy people just have money to throw away. I will post on every blog, facebook page, youtube video, twitter about how this company cuts very close to the truth about the items the sell. BTW this was my second purchase in a little over a year. I\u0027m a fool but you don\u0027t have to be. <br><br>BUYER BEWARE!! Do not use REDTAG either!!<br><br>They don\u0027t deserve one star!<br><br>Sincerely, <br>Sherri Brunelle","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1186955#comment1186955","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"SherriBrunelle","rating":"1"}, "single");)
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posted Jan-21-2012![Share mofles503 review](javascript:share_rating({"review_body":"Esto es un robo los anillos son de metal cuando yo pague 14k y la computadora usada no compren aqui","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1181383#comment1181383","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"mofles503","rating":"1"}, "single");)
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1/5
![Share hoyter22 review](javascript:share_rating({"review_body":"The merchant, ubid.com, delivered a laptop computer that was not the product that was ordered. After review of this merchant online at this site and through the BBB I have found this to be a very frequent practice by the merchant. The product, a laptop computer, that was delivered was of an inferior quality and worth only half of the value of the product that was ordered. The company has a history of not refunding the customer after there has been a dispute. Though they advertise a A+ rating with the BBB, The BBB site lists the company as unrated. I have also filed a complaint with the BBB. This product was shipped from their warehouse, and the product was clearly marked as being a product other that the product that was ordered. I can only conclude after reading other reviews of this company that this was a deliberate act of fraud by the company ubid.com.","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1178373#comment1178373","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"hoyter22","rating":"1"}, "single");)
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posted Jan-17-2012![Share DENISE226 review](javascript:share_rating({"review_body":"I bought a mac from them on dec 31 2011 and when i recieveed it the mac wasnt what was advertised they said it was up to date ready for wifi well it wasnt i have to do alot of updating on it to beable to do anything on it. i have emaile dthem 3 times and they havent emailed me back i have 2 different refer numbers they have given me i want a refund it hasnt been 30 days yet since i recieved it rediculous ","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1167881#comment1167881","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"DENISE226","rating":"1"}, "single");)
Share review![Share winnf review](javascript:share_rating({"review_body":"Ordered a Western Digital Harddrive at a fixed price. Had two credit cards listed with them and before I could designate which card I wanted billed they had chosen one. I sent customer service an e-mail indicating that I wanted to have a the card billed and received an e-mail that I would be contacted \u0027...becuase we consider you a valued customer.\u0027 When I received notice the item was shipped I called UBid customer service and was placed on hold fo 90 minutes before a representative was available. The rep took all of 90 sec to tell me that she couldn\u0027t help me and that I would have to talk with the people in credit. The rep in credit essentailly told me that I was shit out of luck and that UBid could bill any card they wanted and they were not into changing billing options. I am currently in the process of contesting the charge and shipping the item back to the company. If you are comfortable being dealt with by sullen employees, not receiving customer service, and waisting a lot of time than UBid may be the appropriate group to do business with. Personally, they have seen the last of me.","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1150689#comment1150689","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"winnf","rating":"1"}, "single");)
Share review![Share davesize review](javascript:share_rating({"review_body":"i ordered a computer and when i finally got it it didnt work.called and waited on hold for 2 and a half hours to get a 2 min call.sent the computer back and havent seen my refund yet.they recieved it a week ago and dread having to sit on hold for another 2 or 3 hours to get an operator that seems not to even want to help me.DONT ORDER ANYTHING FROM THIS SITE IF YOU VALUE YOUR MONEY AND TIME.Its a good price sometimes but remember YOU GET WHAT YOU PAY FOR.The service is very very inadiquit.I wouldnt treat anyone the way I\u0027ve been treated especially when I did shop this site almost daily.Never again would I spend a cent on this site.","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1146461#comment1146461","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"davesize","rating":"1"}, "single");)
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![Share seanreid05 review](javascript:share_rating({"review_body":"WORST care ever. Ordered a product thru UBid on RedTag.com on 12\/17. received confirmation email but no shipping or order info. Emailed twice using their sites email form with no reply. Finally called on 12\/31 and lady said she would cancel order and refund (never received order or confirmation of shipment). Jan 4th receved charge again on AMEX called AMEX to dispute after calling RedTag\/UBid and waiting on hold for over 2.25 hours and them saying \u0022we never charged you.\u0022","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1131481#comment1131481","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"seanreid05","rating":"1"}, "single");)
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![Share cpose2121 review](javascript:share_rating({"review_body":"Ordered the Groupon blueray deal on redtag, ubid\u0027s DOD site. Site claims will ship 2-4 days, emailed them twice , still no reply to my emails. Status says \u0022at supplier\u0027s warehouse\u0027.<br><br>I understand if it may take some time to ship out, but at least reply to my multiple emails.<br><br>I saw their latest deal for the table set on Groupon today and was inclined to jump on it, but now, there is no way i would ever buy from such an unprofessional company like this ever again. <br><br>STAY FAR AWAY, NOT WORTH THE HASSLE","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1068271#comment1068271","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"cpose2121","rating":"1"}, "single");)
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"Ordered an exercise bike thru Groupon on 1/12/12. Had to pay an extra $40 for shipping to RedTag.com. Their site says 2-4 days after purchase to ship and a confirmation email with tracking would be provided. I received no email, no tracking numbers, and when going to check my account it went from "in process" to "shipped" and back to "in process" again with a note to call Groupon. Almost a full month later I still have no product and neither Groupon nor RedTag can confirm that the order was ever even processed at all. Emails got absolutely NO response. After waiting for a half hour on hold by phone, RedTag says they "can't call their own warehouse to see if it was processed" and that they "have to contact them by email"....WHAT???? What retailer or shipper operates like this???? I contacted Groupon today to ask for a refund and got no response. Maybe another month and I should check back to see if they know whether they have credited my card back - or if that is a mystery to them too.
UPDATE: Received this from Groupon Customer Service tonight. In short, they have added fine print to their deal that was not previously there. Regardless, it is still well outside the shipping time that they say they've stated. Still no shipping confirmation email and no tracking info. Yet they won't cancel and want me to wait until I receive it (???) to ship it back for a refund. Meanwhile, my credit card was charged at the time of purchase by both companies. STAY AWAY FROM THESE 2 COMPANIES AT ALL COSTS. The discounted you might get is simply NOT worth having to chase down your purchase.
RESPONSE FROM GROUPON:
Once again, I'm sorry for the delay in tracking information. There seems like there might be some confusion about the shipping time. The Fine Print of this deal states "Ships out in 10-14 business days from purchase date." I'm not sure what the source was for the 2-4 day shipping time that you are citing. Did someone from Groupon provide you with that information?
I am happy to help you with this refund and will of course stick with you on this issue until it gets resolved. However, there is a protocol for Groupon Goods returns that we have to follow in this instance.
Groupon Goods can only be returned for a refund within 14 days of the product's arrival. Once they business has received your return, they notify us, and we'll issue the refund.
The only amount we can refund is the $295 that you paid to Groupon. If you wish to get a refund for the shipping charge, you'll need to contact Red Tag.
I'm sorry that I'm unable to issue your refund immediately, but I'd like to reiterate that I am working to resolve your issue as soon as I can within the Goods return procedure.
The product has shipped and we're now at the tail-end of the 14 business day shipping window. Once it arrives, let me know and I can work with you to facilitate its return so that we can then process your refund. If you have any further questions about this, please let me know.
Regards,
Philip M
Groupon Customer Support"