Have been a long time customer of uBid, spending a couple thousand dollars over a 10-12 year period.  
 
Recently, I decided to buy some mp3 players as gifts, and found some at uBid.com with low opening bid prices. I won four of these units, in separate auctions, all at the opening bid price, because nobody bid against me.  
 
uBid confirmed I had won, and later sent me USPS tracking numbers. But, it turns out they never mailed the items, they just issued the tracking numbers. When I complained that I had not received them, they just ignored me. It took many repeated attempts before they would even respond, and then they said they would just issue a credit.  
 
This is NOT acceptable. They cannot cancel a contract just because I won at the opening bid price.  
 
They obviously have more in stock, as they put several of these units up for auction every single day.  
 
As I see it, the only option I have left is to file four complaints with the Federal Trade Commission. At least I will have the satisfaction of knowing it will cost them hundreds of times as much in legal fees to respond to those complaints, as what they are trying to cheat me - a long-time loyal customer - out of.  
 
Obviously, I will NEVER buy from them again, and would advise others to STAY AWAY FROM UBID.COM. They are NOT honest, and do not even respond to customer complaints!

Ordered a Magnavox combined DVD/VCR on the 4th of February. After a lot of problems, it finally arrived- on March 13!!! I was happy to see it, though, as I have been burning a lot of movies to disk and wanted to watch them on my new TV. I opened the box and this piece of equipment that took so long to arrive, well, I don't know how they managed to do it, but it arrived broken to bits! The case is hard plastic (who uses plastic on a DVD/VCR?) and all the panels had been stressed so badly in transit that that they simply cracked through at the screw heads and the top and sides completely separated from the body. I would not have even thought such a thing possible, so it clearly had to have gone through some very major abuse. When the Fedex driver brought it to my door, he practically threw it at me, which likely explains a good part of the problem- but certainly not all.  
 
It was at this point that I realized I wouldn't have been able to use anyway, even if it had arrived perfectly intact, as the remote control, all the cords, paperwork, and instructions had been lost out of the box somewhere along the way, and at this point, heaven only knows where.  
 
The only good thing I can say about the experience so far is that as the shipping problems came up, the company did go to great lengths to resolve them, and the employee who contacted me (it was the same fellow each time, which I appreciated very much) was not only vigilant, but very kind, as well. I only wish the shipping department of the vendor had taken as good of care to make sure the equipment actually arrived safely, as it kind of seems as if the exact opposite may have been true. Since it is refurbished, the DVD/VCR had been reboxed in the expected Magnavox-printed cardboard, but it was wrapped in nothing more than a single loop of bubble wrap that was left completely open on both ends. This was clearly and sorely inadequate to anyone who ships any kind of merchandise, but especially those who send out electronics. I mean, what's the big problem with using a few small sheets of foam? I guess, in the end, it is cheaper to just hope things get there and what doesn't, to just go ahead and refund the monies spent. And, oh heck, but that is not a happy thought. I do not even want to imagine now how long that that is going to take. After reading of the headaches others have gone through to get a refund, I am not holding out for my money or a replacement.  
 
I bought at Ubid/Redtag because it is cheap and supposedly fast, yet, in the end, it has proven to be neither those things, and neither of those things in a very big way. Will I buy from them again? I almost bought a TV recently, but with the ongoing shipping problems with the DVD/VCR still unresolved, I decided to spend my money elsewhere- and am I ever glad I did. Just the thought now that a 37" LCD/HDTV might have gotten this same kind of abusive treatment makes me feel more than just a little bit sick to my stomach. In fact, this is proving to be, thus far, the very worst buying experience I've ever had, bar none.  
 
I'll write an update and let you know how the refund goes...

This review was modified by its author, MizzTree, on 3/13/10 4:28 AM.

I was also ripped off by UIBID.com. Won bid on 11/07/2009 for a beautiful womans watch. I could not wait to receive the watch to give to my wife.  
 
The order status said “Shipped” a few days later. It stayed there until around 11/17/2009. Finally I received the watch on 11/21/2009. The watch I received was a mans watch, one which I do not like. It seems to me someone in the warehouse, liked the womans watch and swapped with the mans when it was convient to do so. If this actually happened it would be easy to catch somebody doing this.  

I was concerned about purchasing from this company after seeing the rating here. But the lack of recent entries was odd, so I checked the onlineBBB, where they have an A+!!  
 
http://www.bbb.org/chicago/business-reviews/auctioneers/ubidcom-in-tilton-il-9002499  
 
What's going on reseller ratings?

I am so glad that I read all your reviews. Thank you so much, they are waiting for my payment for a nice looking complete PC package deal was 221.00, $51.00 to ship it 3.99, service tax and $93.00 for 2 years of protection. Now that I have read all your reviews they can just go to hell!! I'm so glad you all wrote to tell me what to exspect from them. Thank you.The last thing I need right now is to be ripped off.

Won an HP laptop late on a Thursday night. Was pleasantly surprised to receive it from Fed Ex on Saturday morning (regular shipping). Having purchased items from them previously, I didn't expect it to be shipped for a few days (as stated on their website).  
 
My only complaint is that the laptop shipped with 64 bit Windows Vista, rather than the 32 bit version. I pretty much expected this, as I've not seen a laptop with 4GB of RAM come with 32 bit Vista. Nearly all of the laptops up for auction also indicated they came with the 32 bit Vista, but I'm pretty sure they don't. My concern was that some of my software/hardware wouldn't run on 64 bit Vista, but this has not been the case.  
 
Overall, I would say I'm very satisfied (again) in dealing with UBID. While I don't doubt that they may have issues, many of the complaints lodged against them are due to the customer's ignorance or their unrealistic expectations. I have to laugh at people that complain about shipping charges, shipping times, etc. from ANY vendor when they are clearly stated. People need to open their eyes sometimes and then make their purchasing decisions. If you don't like the terms associated with an item, then DON'T buy it.  
 
Also, I don't expect the same level of customer service when dealing with an internet seller that sells things cheaper than retail. They deal with lower profit margins and must make it up through volume. If you want top notch service and live sales help, then go to a local store.

I beleive this company is a big scam .I purchased a wrist watch for about $50.00. Wrist watch arrived and was defective. Ubid said I would have to work it out with seller but seller would not answer emails or respond to me.Ubid.com sold it to me but will not make good on the purchase.

I bid on an HP laptop. When the auction closed, uBid.com web site showed me as the winner. One plus hour later I received an outbid notice. I went back to uBid.com & it showed a new winner with a bid of $200+ higher. I complained to uBid.com. They said that their system had a glitch and they are not responsible for that. I complained to BBB. uBid.com gave same answer and did not respond to my rebuttal. BBB closed my case with this conclusion: “BBB determined the company addressed all the complaint issues and made a good faith and reasonable effort to resolve them, although it appears you were not satisfied with the outcome. Therefore, your complaint is being closed at our Bureau as administratively resolved, and will be reflected as such in the company's reliability report …”, which is funny for me (in particular, “administratively resolved”). BTW, I learned one more thing - now I know who BBB is protecting: their company members that pay the bureau or consumers. Make your conclusion …  
 
Consumer's Original Complaint :  
I was bidding an HP Pavilion dv5t laptop on UBid.com. The auction closed at 2:00pm PST on 11/30. About 15 minutes after the auction closed, I logged into UBid.com web site and saw that I won the bid (print-out in PDF format can be provided if requested). However, at night when I checked my email, I saw an email sent by UBid.com at 3:05pm PST which says that I was outbid (email can be provided if requested). I felt very strange and logged back into UBid.com. Indeed the web site showed a new winner (print-out in PDF format can be provided if requested). I called UBid.com on 12/1. Jessica T. told me that their system had a problem and the bid went into overtime (so I lose the bid). I questioned her that if their system failed to update the web site, why it showed me as the winner about 15 minutes after the auction was closed and showed another winner a few hours later when I saw the outbid email from Ubid.com? Also I questioned her that if the auction went into overtime, the number of extra bids in overtime did not match the time frame according to UBid.com's bidding rule (auction continues if some one makes a new bid within 3 minutes). Jessica could not answer my questions and transferred my call to her supervisor Brianna N. Brianna then changed the explanation that the auction did not go into overtime. I did not win within the regular auction close time. Then I asked her why UBid.com web site showed that the auction is close and I am the winner. The answer is their system had a problem. This is an unacceptable explanation and treatment to me who followed UBid.com rules to do business with UBid.com. I asked Brianna that if I won a bid, then I would not be able to cancel my winning bid and I would be asked to carry out the contract to pay for the auction I won. I would not be able to break the contract. Why can UBid.com walk away from a contract easily by just saying "Sorry, our system had a problem" when their explanation does not make any sense??!! In addition, a vendor should be responsible for the mistake they made. But, the answer I got from Brianna is that "No, we are not responsible for any mistakes we made". I said I will complain in other places in order to get a reasonable response or treatment. She replied "Go ahead. All complaints come to me anyway." When a company is doing business in such an arrogant, dishonest, and irresponsible way, they should be banned from doing any business before they improve their behavior.  
 
Receive Business Response :  
We apologize for the experience that Mr. Ku has had. The system did have a glitch where the auction page was not updating properly but his My Page was showing the correct and current information. The customer put in a bid on 11/29/2008 at 4:16:45 PM in the amount of $513.00. There were 28 bids after Mr. Ku had put his bid in and the auction ended on 11/30/2008 at 1:58:42 PM in the amount of $712.00. The auction format goes by price then quantity and then original bid time. We have apologized to Mr. Ku and even offered a coupon due to the problems he was having. However, he has declined. Since we are a liqidator and quantity is limited we are unable to give the item to Mr. Ku as the item simply is not there. Mr. Ku was not supposed to win the auction and did not according to his My Page. Thanks Brianna  
 
Received Consumer Rebuttal :  
The explanation does not make sense and is not acceptable.  
1) Attachment #1 is the print-out from uBid.com web site about 15 minutes after the auction closed. If their system was not updating properly, why did it show that the auction is closed and I am the winner?!  
2) Attachment #2 is the email sent by uBid.com that notified me I am outbid. The email was sent out at 3:05:17 PM PST by uBid.com (in the body of the email and Gmail shows that it received the email at 6:05 EST), one hour and 5 minutes after the auction was closed (at 2:00PM PST). This is not right at all and does not match the explanation!!  
3) After I saw the outbid email, I logged into uBid.com again. It then showed another winner!! Attachment #3 is the print-out that I saw from uBid.com web site at that time. Note that the page shows that the total number of bid is 22 ("22 Total Bids Starting Bid: $1").  
With my experience and what I saw (evidenced by the attached print-outs), it is not hard to understand that the explanation does not make sense at all. A system glitch that caused "the auction page was not updating properly" does not explain any of the items (1) ~ (3) above. Therefore, it is easy to reach a conclusion that uBid.com was not following the rules they set up for the auction and was playing tricks to grab additional $200+ profit in their pocket.  
As for the coupon, a $5 coupon from a company that does not do business honestly and responsibly is of no use for me.  
Note that the 3 attachments #1, #2, and #3 are included in the WinZip file attachment.

Bought a Denon factory refurb. Great price + $ 1.95 shipping special on a 25 pound receiver. Bought it on 12-16 and it was delivered on Sat. 12-20 at 6:30 p.m.  
I have been buying from them for 12 years, mainly because they deal with the manufacturers and the deals are truely awesome!

Great prices but non-existent customer service. If you buy something like a used computer (which is what I purchased from them) be prepared to deal with any issues yourself (I figured them out eventually)

They shipped my laptop very quickly. Everything was in order and I got A GREAT DEAL. I am using my laptop to write this review!

This review was modified by its author, dw15960, on 12/1/08 7:43 PM.

What can I say-Avoid this site and their sister  
site Redtag.com like a plague. I shopped around for  
speakers found them and amazon carrying same item but they wwere cheaper by like $15 .So I ordered speakers from the site-waited a while nothing in the mail, called them up, they gave me a runarround about it's not us it's our supplier, bluh, bluh. Waited a little more-Meanwhile amazon sold out:(  
Then they emailed me this:  
"At uBid, we attempt to thoroughly check the quantities of items before  
approving them for auctions. However sometimes inventory discrepancies  
occur. Your order has had an inventory discrepancy and we do not have the original product at this time. I'm pissed.

The shipping and order pricessing system is not proper. Shiping status has not been changed for so many days. I wanted the product for a function but that has already gone.

I thought UBid was a decent company that respected their purchasers....boy was I ever wrong! I bid on a laptop for $550. and the site said the bidding ended at 10pm. You can imagine my suprise and shock to see that the bidding on this item kept going for two hours and 15 minutes AFTER they were supposed to shut down the bidding. Their excuse for this? In their "help" files they say that this can happen as long as someone bids within a 10 minute time frame of the ending time of the bid. I called customer survice (and that was an oxymoronic title as they were as helpful as tits on a boar hog...in short not at all!) and they said they have the right to do this. I asked them where on the page I was bidding on does it say this and they stated that this was in their help file. My response back was that I did not have the time to go through every nook and cranny of their company policy before I made a bid each time, and they clearly stated that "this is not our problem." I seem to remember that best Buy tried the same thing and were sued and lost because the judges said that this must be clearly marked when the person logs in for the purchase or bid, and not hidden so the customer has to go look for it. best Buy lost close to $5,000,000.00 in fines and paying the customers back and 10 times that amount in good customer relations.  
 
My advice is that unless you have the time to look through every nook and cranny of UBids company policy (CEO Jeff Hoffman 1-773-272-5000>press 1 at the prompt and then press 4633and the pound sign to get his office) and even Hoffmans aide stated that she did not know all the company policy, so if you have someone that works for them that does not know all of the company policy; just how the hell can anyone who is bidding on something know it??  
 
My advice is to stay away from these creeps as they are on a sinking ship with crappy customer relations and administrative board members that refuse to correct this stuff. Ebay may suck as well but at least when they say a bid ends at a specific time and date, you know that is fact!

I bought a desktop computer from Ubid.com a few mounts ago. They shipped it in a reasonable amount of time, but it had been delivered by FedEx to a wrong address (they had the right one on the box) and I never received it. After several phone calls and e-mails their “Customer service” sent me a e-mail stating that because the “FedEx” driver said that the package been delivered to my address they can't help me, and this was the last response to my e-mails.It is really interesting to me what they expect the driver to say when he know he messes up the package – even after he put the wrong address on the delivery slip ???  
I had to put the charge on dispute with my credit card company, file a police report, spend hours on the phone and finally after filling with BBB I got my money back from “ubid.com” – took me more than 2 months!  
So be aware of their “Customer service” - if something goes wrong, you'll be more likely to be by your self. Also avoid FedEx specially around the Holidays – they hire unexperienced temporary drivers (a year ago they left a 700$ LCD TV sitting at my front door all day long, because nobody was home), UPS are far more reliable.