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"Order placed on May 28th. Called twice, first time they couldn't say when order would ship & when I checked the status on June 4th it still had not shipped and was told it would be another 3-4 business days before my order would ship. NOT ACCEPTABLE to take 2 weeks to process a simple order of bits."

"Tyler tool's web site has a Black and Decker cordless 18 volt broom ( NS118 ) with TWO
battery packs. They only ship ONE and refuse to be responsible for the other.

DO NOT ORDER ANYTHING FROM THEM"

"I placed an order for a reconditioned grass trimmer. I received an order confirmation. Two weeks later I had not received the item. I called customer service and was told the trimmer was on back order and they did not know when it would be available. I should have been made aware of the back order status when I placed the order. Frankly TylerTool should not advertise an item they do not have. This is a deceptive selling practice and I do not recommend this company."

"I ordered a makita LXT601 combo kit from tylertool.com. the ordering process was pretty easy and it was the best price (except for Amazon. Amazon always hits you with slow delivery and secret shipping charges). My order from Tylertool was without a problem. I called customer service to ask about the difference between the LXT700 and 601. The guy was friendly and helped me. I made the order on line and got my combo kit in two days. No problems whatsoever. I will order from them again."

"I was especially impressed with the arrival time of my order. Great product"

"I ordered a Makita drill and the webpage from which the order was placed stated that the drill came with a hard case (which is what I was looking for); but instead the drill came with Makita’s Contractor's Carry Bag--a soft case. I intentionally ordered from Tyler Tool because I wanted a hard case and not the soft Contractor’s Bag. When I emailed them with my concern (four times--I never received a response to my last email) I got the same response: “we only have the bags,” or “we do not have a hard case.” Their site said otherwise and what I received was not what I paid for.

In my second email (and the two following it) I provided a link to the webpage and a copy of the text highlighted pointing out what their ad said. I also provided pictures and model numbers of the soft and hard cases, all the info they would need to see that what I was stating was true, only to receive the same, very unhelpful response.

I then went to the BBB and filed a complaint. Finally, on 7/3/2007, three months later, I received a response from Tyler Tool and the hard case I had paid for. While they eventually did make things right, the letter from their manager, CM, did not include an apology for all my trouble and he pawned off the entire fiasco on Makita, stating that “they shipped one of our orders with bags instead of plastic cases.” Nowhere did he take responsibility for poor customer service, or for what was ultimately their mistake. I will never do business with Tyler Tool again.
"

"Purchased $420 lawnmower from company. Delivered in satisfactory time, but with company's "safety tape" affixed. When opened, instruction/owner's manual missing. Tried to contact customer service repeatedly via email, but no reply (weekend). Called customer service directly and they said they were unable to furnish one, and gave me the number of the manufacturer.

Very disappointing!"