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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 10.00/10 62 reviews

    10.00 / 100
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    True Hardwoods is a merchant member
    True Hardwoods participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • True Hardwoods contact information

    • Address: 516 W Belmont Dr
    • Contact: johnh@truehardwoods.com
    • Phone: 877-657-4400
    • Customer Support: 877-657-4400
    • Business Hours: 8am - 6pm EST
    • Fax: 706-602-8027

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

All 62 Customer Reviews

Rating 10/10
5/5
modified review posted

"I would highly recommend True Hardwoods to anyone. The price was good and the people were exceptionally nice."




Rating 10/10
5/5
modified review posted

"I talked to John two times and he was very helpful in answering my questions. I would highly recommend them anyone."


Rating 10/10
5/5
modified review posted

"Their price was great and they shipped quickly."


Rating 10/10
5/5
modified review posted

"They did exactly what they said they would. Shipped on time and were very helpful when several problems came up on my end prior to shipment . I would refer friends and relatives and would use them again without hesitation."


Rating 10/10
5/5
modified review posted

"I ordered 22 cases of Santa Barbara Harvest Oak on 2-21-2014. Order shipped on 2-27-2014 and was received on 3-3-2014.

Excellent price for an very good product.

"


Rating 10/10
5/5
modified review posted

"I ordered the 12th and received the hardwood flooring on the 15th the next month. All boards look great and non were damaged. The sales persons I spoke with helped me with install directions and graciously added underlayment to my existing order. My experience was so nice that friends and family are planning on ordering flooring also."


Rating 10/10
5/5
modified review posted

"The staff at True Hardwoods were extemely helpful on my initial call to investigate ordering our flooring online from them and on my call to check on delivery. Their prices were better than I could have hoped including shipping and the flooring arrived in almost perfect shape today. (A little bit of damage to the corners of two boards but no problem. I am sure if I ask, True Hardwoods would send replacements promptly if they were unusable!)"


Rating 10/10
5/5
modified review posted

"Very courteous staff. The only glitch was from their supplier, which thru recognized and remedied before sending out the order. Very good prices."


Rating 10/10
5/5
modified review posted

"I was amazed at how quick my order was processed and delivered. Ordering was very easy and I was given the invoice to confirm my order before it shipped. My flooring was delivered right to my door in less than a week of ordering. Very pleased and would definitely use them again for flooring."


Rating 10/10
5/5
modified review posted

"Fast shipping but not tracking info.just happen to be home for delivery."


Rating 10/10
5/5
modified review posted

"Justin was very helpful in helping me decide on an engineered hardwood floor. I would definitely recommend True Hardwoods. "


Rating 10/10
5/5
modified review posted

"They handled the order properly and delivered excellent quality product. I wish I could have purchased thicker material, as it has a hollow feel, but that has nothing to do with the vendor. Thanks for the being professional, and helpful."


Rating 10/10
5/5
modified review posted

"This was our second time using True Hardwoods. Both times, the ordering process was very easy and the guidance received from the staff there is excellent. We had a problem with delivery this time, but the matter was resolved almost immediately after notifying them. Excellent Service!
And the price of the hardwood cannot be matched. I would have spent another $1/sf online and up to $3/sf more at the big box stores.

I have recommended True Hardwoods to friends.
"


Rating 10/10
5/5
modified review posted

"Just wrapped up a big hardwood flooring job from True Hardwoods. All I can say is what an excellent experience! From start to finish these guys are the best at price, product and customer service. I worked with Dustin on the order and it was such a pleasure. Ron installed the job and it was amazing. He is just old school. They treat you like family!"


Rating 10/10
5/5
modified review posted

"Easy ordering, fast shipping, very low pricing. What more could you ask for!"