We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×
RatingsRating
Full Rating Profile
  • TruAqua

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 775 Columbia St
    • Contact: support@truaqua.com
    • Phone: 562-697-9860
    • Customer Support: n/a
    • Business Hours: M - F 9 am - 5:30 pm Pacific
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

240 Customer Reviews

Rating 10/10
5/5

"Product pricing was fair and product was delivered in a reasonable time frame. "



No Avatar

Verified Customer
Rating 10/10
5/5

"Great service, great price
Exactly what it takes to get a repeat customer!
"


No Avatar

Verified Customer
Rating 10/10
5/5

"i received my order on a tuesday and found that everything i ordered was there and in good shape. very easy to set up and it works great. it's so quiet, i have found myself checking it to be sure it's on. i have only had it running for three days, but the water is clear and my fish are happy. i would get another one for sure. glad i got the df-300, but i wish it came with a lily pad return also so you could have an option using that or the spraybar."

This review was modified by stevegazich on March 05 2013 03:57:48 PM

No Avatar

Verified Customer
Rating 10/10
5/5

"Fast shipping, great filter ;)"


No Avatar

Verified Customer
Rating 10/10
5/5

"Fast delivery. Quality product. Will use TruAqua again!!!!!!"


No Avatar

Verified Customer
Rating 8/10
4/5

"Everything was great the only minor problem was that I was unable to use the link that told me where the order was in the delviery chain. The e-mail said "use the link below" but there was no link.

Thanks
"


No Avatar

Verified Customer
Rating 10/10
5/5

"Purchased a heater. Low cost and no shipping. A rep called to verify my address and shipped the next day. Arrived very well packed. "


No Avatar

Verified Customer
Rating 10/10
5/5

"I received my purchase ( a UV bulb) safely packaged in a remarkably short time.

Thx
"


No Avatar

Verified Customer
Rating 10/10
5/5

"I had a problem with my TruAqua aquarium heater that had been out of warranty for over a year. I contacted their customer service and had an email back within a couple of hours offering a replacement heater at 1/2 price. I accepted the offer and ordered a new one. I really like this heater because it has the temperature setting and current temperature both displayed on a digital readout. A quick glance will let me know the temperature in the tank is OK. Overall, I would recommend this heater. "


No Avatar

Verified Customer
Rating 4/10
2/5

"Bulb looked used, missing media, poor instructions"


No Avatar

Verified Customer
Rating 10/10
5/5

"
The price and quality of TrueAqua's products exceeds my expectations. Their Aquatop MA Series air pumps are amazing! Really powerful but very quiet. And fish are happy.
"


No Avatar

Verified Customer
Rating 10/10
5/5

"Great products at great prices with the convenience of ordering from my own home. Can't go wrong! Why hasn't some one done this already?
Thank you,
Brian Alt
"


No Avatar

Verified Customer
Rating 10/10
5/5

"very satisfied customer, product is working well, and service was prompt. Thanks"


No Avatar

Verified Customer
Rating 10/10
5/5

"Prompt quick and a super product."


No Avatar

Verified Customer
Rating 10/10
5/5

"Good product, get my stuff really quickly and I havnt had any problems with anything, great deals all the time"


Ratings Calculation Change


Share TruAqua's store rating

TruAqua is not a merchant member. If you're this merchant, learn more!

TruAqua is not a merchant member
TruAqua does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!


See all Merchant Members »