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"Ordered a tree online, no problem. Received a telephone call 3 days later informing me that the tree that was ordered is out of stock and would not be restocked until the next season. Mind you - it was IN STOCK online (and there were others OUT OF STOCK).While calling, I checked and it was STILL LISTED IN STOCK ONLINE!!! Customer service, "They must just be behind in updating"... updating an online/electronic stocking database? That should be automatic without any human intervention!Rep: "Would you like to choose another or refund your money?" Me: "Well, it's YOUR error...are you going to give me the same price on a comparable or better tree and pay for 2 day shipping, at least?" Rep: "No, we can't do that. You'll just have to order another and choose free ground or pay for the other options.""
"I purchased a 5' Snowy Aspen Spruce this past Christmas from Tree Classics. I was surprised at the fast delivery, and the nice, sturdy box contained my new tree. I was so impressed with the easy assembly, and the beautiful snowy appearance of this tree. I just love it, and hated to put ornaments on it at first. My friends and family all commented on how full it was, and how natural-looking the branches were on this tree. Also, the other plus for me was that I no longer needed to stand on a chair to place my angel on top!! I highly recommend this company, and their trees."
"After much searching in nearby stores for a fake tree, I purchased the Heritage Balsam Spruce from Tree Classics. I couldn't have been more pleased. The tree was totally full (you couldn't see through it like those other cheap versions), realistic, felt like a real tree, was easy to set up and even came with a carrying case to repack and store for next year. I would recommend this site to anyone looking for a fake tree that doesn't look fake at all."
"I have had a number of artificial Christmas trees over the years. I found them to be difficult to set up and tear down plus they generally looked unreal. After this past Christmas I decided to spend a little more for a realistic artificial tree and found Tree Classics on the Internet. I ordered the 5-1/2 foot Starlight Spruce. I received the tree in January which is not the time of year you are really wanting to assemble a Christmas tree. I decided that I better set it up and check it out in case something was wrong with it. I was delighted to find out how simple it was to setup and how realistic the tree looks. The lighting on the tree was great and well arranged. The tree tear down was a snap! Basically disconnect the sections and hold them upside down and the limbs retract. The icing on the cake was the tree came with its own zippered storage bag. No more fighting with original shipping cardboard boxes. I am very pleased with this purchase and would do it again."
"I ordered the 6 1/2' Fraiser Fur from Tree Classics on Dec. 2,2012. By the 6th of Dec. it was in my livingroom fully decorated. I was very pleased with the service and promptness of the order process. The tree was very beautiful and many of my guests on Christmas Eve thought it was real. ( Even after touching it!!!) It went up very quickly with just 3 pieces to connect. It did take a bit of fluffing due to the compactness of the packing. It has plenty of lights. Just Beautiful!!! Couldn't be happier."
"Do not buy from the retailer!!! First off the positive I ordered a Christmas tree and it was in stock and came very quickly. When we opened the box and set up the tree it was very ugly. It looked NOTHING like the picture on the website. It was supposed to be 63" wide and it was only about 52" at the bottom, so it was skinny. It was very sparse, even when we tried to fluff out the branches. They couldn't be fluffed out, because there weren't enough branches. You could see straight through to the wall on the entire tree. To make matters worse the middle lights were either dim or out. I called them and told them about the problem and they told me that it was under warranty and they would send me the part to fix it myself. We spent over $800 for this tree and they want me to fix it myself???? It was not just parts broken it was a whole section and I know NOTHING about fixing a tree. On top of that they would only take it back if I paid for the $200 return shipping and a 10% restocking fee. A loss of $280!!! Why should I pay any fees when their product was defective. They say on their website that they would send a new tree, but that wasn't even offered. So I am out $280 on this broken, ugly tree. Do not use these people they are a TOTAL ripoff and their trees are horrible!!!! Cheaply made in china. Pick another company and make sure you see it first before buying it online. I made a terrible mistake and not I am paying for it. Lesson learned. "
"Terrible experience! I ordered a tree for Christmas which showed "in Stock" on their website. One week later I checked (after two unanswered emails), and still not shipped. Called customer service, waited 30 minutes to get hold of someone and was told they were out of stock.They refused to work with me or send a replacement overnight mail so I told them to cancel the order. I then checked my credit card statement and see that they charged me the day of the order---nine days ago! Big red flags: 1)selling something not in stock,2)Chargeing your card before shipping and on something not in stock, 3) Not working with you to make it right."
"Last year my husband and I bought the 4.5’ American Fir Christmas Tree and it was perfect in our house. We set up the tree just to make sure everything was working. All of the lights were bright, the tree looked amazingly full without any empty spots and so real. We’re glad that we chose the clear lights since it gives a classic feel to the tree. We were also happy that the tree is only 4.5' we didn´t need a ladder to decorate it!"
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