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"Buyer Beware!!! Do not purchase anything from Travelocity. I have had a nightmare of an experience trying to get paper tickets for a trip b\c etickets were not available. They were not able to make an address change less than 5 minutes after i placed the reservation to add an apartment number.
I called their customer service number, and everytime I called regarding this issue, I get another person from India telling me a different story, even from their "supervisors." The error was never fixed, even after being guarenteed by a supervisor that the address would be changed.
I have now spent over 10 hours on the phone with them trying to get some answers on why I was lied too so often, and for some compensation for the hassle. They have not given me anything I can use. I have even spoken to "consumer relations" department which has no direct phone number to. They have offered no help either, and travelocity is basically saying it's okay to lie to customers and give them horrible service.
Do not ever buy anything from Travelocity! I know I won't be"
"As a consultant, I travel a *lot*. I couldn't function without Travelocity. The ability to find lodging by distance from the work site is invaluable. On the few occasions when I've had to cancel or change reservations, their customer service is unfailingly polite. Only once have I experienced long hold times; otherwise, they were fairly prompt. Love Travelocity!"
"DO NOT WASTE YOUR MONEY!!! customer NO service. When my flight was cancelled I was told I had to rebook myself, then I call again and was told that since I rebooked myself they could not help. I have spent 6-8 hours trying to straighten out this mess and I can assure you that Travelocity did not help. Now I have lost one whole day of vacation time,to date, and I am still at home."
"I've shopped all the other travel sites, and travelocity keeps coming up as the easiest to use, and matches the cheapest prices (though it never beats out the other sites pricewise in my experience). I've booked 3 or 4 times though them in the past two years (not a heavy traveller obviously) and never had any problem with a ticket or car rental booked through them. "
"I bought a United ticket through Travelocity. A month later United changed the departure by 1.5 hours and it did not work for me any longer. I called Travelocity and insisted on the phone conference with United. During the phone conference United said that they issued the refund authorization, but the Travelocity agent has disappeared from the phone conference. The United rep said that the airline sent the authorization for refund to Travelocity and that I would have to call back to Travelocity to make sure that they process the refund. I called and Travelocity agent said that the ticket is non-refundable and that the United rep said that too! What a lie!!! I have been demanding a phone conference with United, but the travelocity has been refusing the phone conference and just saying that the ticket is non refundable and that 1.5 hours was a "minor" schedule change that does not invalidate the ticket. Travelocity is criminals!"
"Found a great air/hotel/rental car package deal. What made the deal so great was the rental car price, a convertible for a steal, and not available when booking separately. I entered my credit card information and clicked 'submit'.
The next page said something like 'sorry, we were unable to book your rental car, but we've gone ahead and charged your credit card for the airfare and hotel'. Well, thanks for the bait-and-switch.
I called customer service. The representative was courteous. After some failed attempts to add the rental car, I asked that my order be canceled. 'Ok', says the rep, 'your cancellation fee will be $3xx.xx' (over $300).
To make a long story short, the rep claimed it was the airline and hotel charging the cancellation fees, not Travelocity. I was having none of it. It was Travelocity who offered the package deal, but didn't deliver. Eventually, I was transferred to another department, where my booking was canceled without any fee.
Total time on telephone: Over 1 hour.
Lesson learned: Don't book package deals, book individual components only."
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![Share](javascript:share_rating({"review_body":"As a consultant, I travel a *lot*. I couldn\u0027t function without Travelocity. The ability to find lodging by distance from the work site is invaluable. On the few occasions when I\u0027ve had to cancel or change reservations, their customer service is unfailingly polite. Only once have I experienced long hold times; otherwise, they were fairly prompt. Love Travelocity!","link":"http:\/\/www.resellerratings.com\/store\/Travelocity\/comment\/180178#comment180178","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Travelocity.jpg","store_name":"Travelocity","username":"cmccue","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Booked RT ticket to TAIWAN from NYC, everything went smoothly, no glitches","link":"http:\/\/www.resellerratings.com\/store\/Travelocity\/comment\/691812#comment691812","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Travelocity.jpg","store_name":"Travelocity","username":"bivalve","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT WASTE YOUR MONEY!!! customer NO service. When my flight was cancelled I was told I had to rebook myself, then I call again and was told that since I rebooked myself they could not help. I have spent 6-8 hours trying to straighten out this mess and I can assure you that Travelocity did not help. Now I have lost one whole day of vacation time,to date, and I am still at home.","link":"http:\/\/www.resellerratings.com\/store\/Travelocity\/comment\/575720#comment575720","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Travelocity.jpg","store_name":"Travelocity","username":"Scarlett1992","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve shopped all the other travel sites, and travelocity keeps coming up as the easiest to use, and matches the cheapest prices (though it never beats out the other sites pricewise in my experience). I\u0027ve booked 3 or 4 times though them in the past two years (not a heavy traveller obviously) and never had any problem with a ticket or car rental booked through them.<br>","link":"http:\/\/www.resellerratings.com\/store\/Travelocity\/comment\/217910#comment217910","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Travelocity.jpg","store_name":"Travelocity","username":"SullyBeck","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a United ticket through Travelocity. A month later United changed the departure by 1.5 hours and it did not work for me any longer. I called Travelocity and insisted on the phone conference with United. During the phone conference United said that they issued the refund authorization, but the Travelocity agent has disappeared from the phone conference. The United rep said that the airline sent the authorization for refund to Travelocity and that I would have to call back to Travelocity to make sure that they process the refund. I called and Travelocity agent said that the ticket is non-refundable and that the United rep said that too! What a lie!!! I have been demanding a phone conference with United, but the travelocity has been refusing the phone conference and just saying that the ticket is non refundable and that 1.5 hours was a \u0022minor\u0022 schedule change that does not invalidate the ticket. Travelocity is criminals!","link":"http:\/\/www.resellerratings.com\/store\/Travelocity\/comment\/1540374#comment1540374","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Travelocity.jpg","store_name":"Travelocity","username":"mbalaev","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Found a great air\/hotel\/rental car package deal. What made the deal so great was the rental car price, a convertible for a steal, and not available when booking separately. I entered my credit card information and clicked \u0027submit\u0027.<br><br>The next page said something like \u0027sorry, we were unable to book your rental car, but we\u0027ve gone ahead and charged your credit card for the airfare and hotel\u0027. Well, thanks for the bait-and-switch.<br><br>I called customer service. The representative was courteous. After some failed attempts to add the rental car, I asked that my order be canceled. \u0027Ok\u0027, says the rep, \u0027your cancellation fee will be $3xx.xx\u0027 (over $300).<br><br>To make a long story short, the rep claimed it was the airline and hotel charging the cancellation fees, not Travelocity. I was having none of it. It was Travelocity who offered the package deal, but didn\u0027t deliver. Eventually, I was transferred to another department, where my booking was canceled without any fee.<br><br>Total time on telephone: Over 1 hour. <br><br>Lesson learned: Don\u0027t book package deals, book individual components only.","link":"http:\/\/www.resellerratings.com\/store\/Travelocity\/comment\/578964#comment578964","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Travelocity.jpg","store_name":"Travelocity","username":"nbvthjfnn234","rating":"2"}, "single");){kind=link}
"Buyer Beware!!! Do not purchase anything from Travelocity. I have had a nightmare of an experience trying to get paper tickets for a trip b\c etickets were not available. They were not able to make an address change less than 5 minutes after i placed the reservation to add an apartment number.
I called their customer service number, and everytime I called regarding this issue, I get another person from India telling me a different story, even from their "supervisors." The error was never fixed, even after being guarenteed by a supervisor that the address would be changed.
I have now spent over 10 hours on the phone with them trying to get some answers on why I was lied too so often, and for some compensation for the hassle. They have not given me anything I can use. I have even spoken to "consumer relations" department which has no direct phone number to. They have offered no help either, and travelocity is basically saying it's okay to lie to customers and give them horrible service.
Do not ever buy anything from Travelocity! I know I won't be"