“Rick-959,

Thank you for bringing your concerns to our attention.

I am only sorry you didn't call us when your shipment was being delivered, we could have resolved your concerns while the truck driver was still there.

I was glad to hear that while the boxes looked beat up, none of the products inside were damaged or missing. Rest assured, had any of them been we would have sent out replacements immediately.

As to why your order was split up when the truck arrived on Friday, 5/17:

I spoke with the trucking company (ABF) and found the answer right away; apparently the area where you live is fairly remote. And as a result, ABF uses a local trucking company for deliveries in your area.

Somehow (and I have asked our ABF representative to investigate further) the boxes you received on Friday were separated from the rubber blocks and bases that were banded with steel strips to the wooden shipping pallet when it left our warehouse. They are in perfect condition and still at the ABF terminal.

ABF doesn't know how the boxes were removed from the pallet and made it to you ahead of the rubber blocks. I am almost sure the boxes traveling on their own (and not on the pallet) is the reason they looked rough when they arrived.

Regardless, your shipment should not have been split up and ABF has assured me that the rest of your order is being delivered the next business day you are open to receive it.

Thank you again for your business. While I know it was disappointing to have the order come in two deliveries I am relieved to hear that nothing was damaged.

Will Snook
President
Traffic Safety Store”