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"The online site is sponsoring a scam site called Great Fun. If you even accidentally click on the link in the e-mailed order confirmation, your personal information including debit/credit card information will be transferred to Great Fun. Great Fun will then take that information to deduct monthly sums from your bank or credit card account without your express authorization. If you accidentally click on it, and you do not carefully look over your monthly transactions, they can easily steal hundreds of dollars from you.
I contacted their customer service. I was very upset about the issue and hoped it was a mistake. They completely supported Great Fun.
I cannot recommend any site that thinks it's ok to participate with another company to scam you for profit. I, personally, am boycotting this and I will not be shopping either online or in store again."
"I began a purchase through Toys R Us the other day. They had some special sale going on with some cheap video games. During checkout, I priced the games (including taxes and shipping) against Amazon's normal pricing and found they were actually very close in price. I decided to abandon the cart.
Well, during the checkout process, they asked me for my email. I did the usual - I unchecked their "spam me" checkbox. Like I said, I didn't even complete the purchase. Well, guess what? I've been getting regular spam for the past 2 weeks. I've attempted to unsubscribe multiple times. They said that I would be taken off the list "within 5 business days". They didn't.
I'm quite irritated with Toys R Us now. If I can't trust them with something smaller like my email address, how am I to trust them with my credit card number? Buyer beware."
"Went to do the Great Trade In promotion yesterday and went to the Cranberry PA store. They were great at giving me my 25% off for trade in but when I went to get the only stroller that will fit the car seat we have, they were out of it. Manager did nothing to help and another employee called around looking for it. No stores had it except in Akron Ohio and they REFUSED to send it to us and said we could drive there, over 2 hours away, to get it! Poor service!!!!!!! I left upset and at night went to the store in Monroville PA! Again I knew they were out of stock buy my goal was to by the floor model. They refused to let me buy it stating that they need it in case someone wants to register for it and they need to have an example for them. So instead of getting and making money they stood there and argued with me. I put up a good argument, so good that 1 clerk threated to call the cops and escort me out of the store, again poor customer serivce. The manager came over 1 to tell us they cant sell the floor model, told us they would extend the 25% credit but after they called around again, not believing us that Cranberry already made those calls, the manager never came back and when I asked to talk to her, Kim was her name, they refused to get her for me. She did walk by 2 times though without even looking over at the angry and upset customers. After all this they still refused to sell the floor model and only gave us a 20% coupon after all this. I am DONE shopping at these stores as I guess the moto the customer is always right goes out the window with them. You would think you want to make the people happy who buy from you but not in their case. This store truly believes it is greater then its customers and is ungrateful"
"We have shopped at Babys R Us for our first 2 children over the last 18 months and joined their Rewards R Us program. We will purchase only enough to get our last rewards diapers and formula and then NEVER shop at Babys R US / Toys R US again.
The reason is that from 11/08/2011 to 12/17/2011 we spent over $700.00 (thats right, 700) and they just decided that since it was during the holiday season that NOTHING we bought qualified for rewards points. There was NO notification of this in the store,in fact, they asked us for our rewards card so that we would get credit for our purchases.
The rewards program is USELESS and is a big "bait and switch"
Buy Buy Baby or Baby Super Mall are much better options."
"I was shopping for items on the Amazon wish lists set up for my niece and nephew when I noticed Toys 'R' Us had lower prices on most of the items than Amazon. I noticed a ShopRunner logo on one of items I was ordering so I signed up for a free trial. I mistakenly assumed that the free 2-day shipping would apply to all the items in my cart, but it was only for the items with the logo. I ended up ordering enough to qualify for free shipping from Toys 'R' Us anyhow, so I didn't need ShopRunner. I placed a late night Black Friday order and it was shipped the following Monday. They provided shipment info with tracking via email.
I like the fact that they offer cashback rewards through Upromise and they pay in a timely manner, which can't be said for most Upromise partners. I signed up to receive emails and my mailbox was flooded with 1-4 emails per day for the next several weeks until I updated my mail settings on their site and now I get none."
"We had our baby registry at ToysRUs. Most items that were purchased were purchased at a brick-and-mortar stores, only a few were purchased online. The prices are high, the shipping is slow and expensive, the quality is spotty.
The diapers that were purchased at the local ToysRUs store were old and dead - the baby hated them, we could not tell if they were wet or dry, unlike the half as expensive diapers we ordered at Amazon.com.
The promotions announced on the website do not necessarily carry through to the check out page - major waste of time there. Their coupons exclude all toys (what else is there?). They do have a pick-up-at-store option, but only the same person placing the order can pick it up (ditto for my mom who normally has me doing the online thing for her).
The gift cards I got as gifts never worked on the website, although the customer service guy said they should have. Search on the site doesn't work consistently - they do carry some cool products, but they are very hard to find.
And finally, they dumped our baby registry records after 6 months - no warning, no email, nothing. Like it wasn't there. I am still getting lots of email spam from them, so it's not like they lost my email address."
"I've never had any problems with this company while shopping in-store. I'm not sure what everyone here is disliking them for, but for the most part they are a decent place to shop for your kids, espcially for birthdays or during Christmas time."
"I pre-ordered a product from their website and despite missing the initial ship date, when I called to get a status update the woman on the phone gave me an update and my product arrived within the week. Excellent customer service over the phone."
"After spending over $400 at Christmas time on gifts, using my rewards card for points, I realized recently that I did not get any of my rewards certificates. I went to a local store and asked and their reply was "we have heard that a lot lately, but don't know what to tell you". Turns out the store changed it's program, and instead of emailing the rewards as they have in the past, you have to go on line, register your card, and find/print them yourself. That is all fine and dandy if you actually tell your customers that, but they did not. I learned it from a friend. So I go on line tonight and register to find that all of my rewards have expired (I had earned $42 dollars of free Toys R Us money). Called customer service who told me basically they couldn't help me and it was my responsibility. Apparently I needed to have ESP to know they changed the program. I will never shop there again. They can say goodbye to a customer that spends between $700 and $1000 a year in their store."
"Think twice before buying from Toys R Us. Prices at Toys R Us are too high compared to other retailers like Amazon.com and Walmart, the Toys R Us customer service is generally poor, and the company's practices are misleading. Employees also seem poorly informed about the company's policies. For instance, does the store price-match or does it not? This seems to depend on whoever is working at the checkout on that day.
The company treats customers poorly. Recently, we created a baby registry at Babies R Us. We were promised points on all purchases within a promotional period, but Babies R Us refused to give us credit. I called to inquire, and customer service was rude. Both representatives quoted rules and policies which were not specified in the rewards program terms and conditions. After wasting hours of my time on the phone, the representatives referred me to a higher office, which was unavailable.
When I finally heard back from customer service almost two weeks later, they told me online purchases are not eligible for points until the item ships. Even if online orders are placed within the promotional period, they are potentially not eligible for points--despite what the website would lead you to believe!!! Toys R Us arbitrarily awards points based on when they get around to shipping your item--not based on when you actually buy it online!!!
I informed customer service that this is totally misleading, is not specified in the terms and conditions, and I expressed my displeasure with being lied to. I asked what they would do to keep a loyal customer happy. They said there was nothing they could do. Loyal customer lost. I am taking my thousands of dollars of baby purchases elsewhere."
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![Share](javascript:share_rating({"review_body":"I began a purchase through Toys R Us the other day. They had some special sale going on with some cheap video games. During checkout, I priced the games (including taxes and shipping) against Amazon\u0027s normal pricing and found they were actually very close in price. I decided to abandon the cart.<br><br>Well, during the checkout process, they asked me for my email. I did the usual - I unchecked their \u0022spam me\u0022 checkbox. Like I said, I didn\u0027t even complete the purchase. Well, guess what? I\u0027ve been getting regular spam for the past 2 weeks. I\u0027ve attempted to unsubscribe multiple times. They said that I would be taken off the list \u0022within 5 business days\u0022. They didn\u0027t.<br><br>I\u0027m quite irritated with Toys R Us now. If I can\u0027t trust them with something smaller like my email address, how am I to trust them with my credit card number? Buyer beware.","link":"http:\/\/www.resellerratings.com\/store\/Toys_R_Us\/comment\/1354035#comment1354035","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toys_R_Us.jpg","store_name":"Toys \u0027R\u0027 Us","username":"JackOfAllGames","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Went to do the Great Trade In promotion yesterday and went to the Cranberry PA store. They were great at giving me my 25% off for trade in but when I went to get the only stroller that will fit the car seat we have, they were out of it. Manager did nothing to help and another employee called around looking for it. No stores had it except in Akron Ohio and they REFUSED to send it to us and said we could drive there, over 2 hours away, to get it! Poor service!!!!!!! I left upset and at night went to the store in Monroville PA! Again I knew they were out of stock buy my goal was to by the floor model. They refused to let me buy it stating that they need it in case someone wants to register for it and they need to have an example for them. So instead of getting and making money they stood there and argued with me. I put up a good argument, so good that 1 clerk threated to call the cops and escort me out of the store, again poor customer serivce. The manager came over 1 to tell us they cant sell the floor model, told us they would extend the 25% credit but after they called around again, not believing us that Cranberry already made those calls, the manager never came back and when I asked to talk to her, Kim was her name, they refused to get her for me. She did walk by 2 times though without even looking over at the angry and upset customers. After all this they still refused to sell the floor model and only gave us a 20% coupon after all this. I am DONE shopping at these stores as I guess the moto the customer is always right goes out the window with them. You would think you want to make the people happy who buy from you but not in their case. This store truly believes it is greater then its customers and is ungrateful","link":"http:\/\/www.resellerratings.com\/store\/Toys_R_Us\/comment\/1274499#comment1274499","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toys_R_Us.jpg","store_name":"Toys \u0027R\u0027 Us","username":"adamjhunter","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We have shopped at Babys R Us for our first 2 children over the last 18 months and joined their Rewards R Us program. We will purchase only enough to get our last rewards diapers and formula and then NEVER shop at Babys R US \/ Toys R US again.<br><br>The reason is that from 11\/08\/2011 to 12\/17\/2011 we spent over $700.00 (thats right, 700) and they just decided that since it was during the holiday season that NOTHING we bought qualified for rewards points. There was NO notification of this in the store,in fact, they asked us for our rewards card so that we would get credit for our purchases.<br><br>The rewards program is USELESS and is a big \u0022bait and switch\u0022<br><br>Buy Buy Baby or Baby Super Mall are much better options.","link":"http:\/\/www.resellerratings.com\/store\/Toys_R_Us\/comment\/1256223#comment1256223","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toys_R_Us.jpg","store_name":"Toys \u0027R\u0027 Us","username":"Michelle949","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was shopping for items on the Amazon wish lists set up for my niece and nephew when I noticed Toys \u0027R\u0027 Us had lower prices on most of the items than Amazon. I noticed a ShopRunner logo on one of items I was ordering so I signed up for a free trial. I mistakenly assumed that the free 2-day shipping would apply to all the items in my cart, but it was only for the items with the logo. I ended up ordering enough to qualify for free shipping from Toys \u0027R\u0027 Us anyhow, so I didn\u0027t need ShopRunner. I placed a late night Black Friday order and it was shipped the following Monday. They provided shipment info with tracking via email.<br><br>I like the fact that they offer cashback rewards through Upromise and they pay in a timely manner, which can\u0027t be said for most Upromise partners. I signed up to receive emails and my mailbox was flooded with 1-4 emails per day for the next several weeks until I updated my mail settings on their site and now I get none.","link":"http:\/\/www.resellerratings.com\/store\/Toys_R_Us\/comment\/1242809#comment1242809","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toys_R_Us.jpg","store_name":"Toys \u0027R\u0027 Us","username":"TyrisFlare","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We had our baby registry at ToysRUs. Most items that were purchased were purchased at a brick-and-mortar stores, only a few were purchased online. The prices are high, the shipping is slow and expensive, the quality is spotty. <br><br>The diapers that were purchased at the local ToysRUs store were old and dead - the baby hated them, we could not tell if they were wet or dry, unlike the half as expensive diapers we ordered at Amazon.com.<br><br>The promotions announced on the website do not necessarily carry through to the check out page - major waste of time there. Their coupons exclude all toys (what else is there?). They do have a pick-up-at-store option, but only the same person placing the order can pick it up (ditto for my mom who normally has me doing the online thing for her). <br><br>The gift cards I got as gifts never worked on the website, although the customer service guy said they should have. Search on the site doesn\u0027t work consistently - they do carry some cool products, but they are very hard to find.<br><br>And finally, they dumped our baby registry records after 6 months - no warning, no email, nothing. Like it wasn\u0027t there. I am still getting lots of email spam from them, so it\u0027s not like they lost my email address.","link":"http:\/\/www.resellerratings.com\/store\/Toys_R_Us\/comment\/1206935#comment1206935","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toys_R_Us.jpg","store_name":"Toys \u0027R\u0027 Us","username":"janya","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve never had any problems with this company while shopping in-store. I\u0027m not sure what everyone here is disliking them for, but for the most part they are a decent place to shop for your kids, espcially for birthdays or during Christmas time.","link":"http:\/\/www.resellerratings.com\/store\/Toys_R_Us\/comment\/1196831#comment1196831","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toys_R_Us.jpg","store_name":"Toys \u0027R\u0027 Us","username":"jingwaon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I pre-ordered a product from their website and despite missing the initial ship date, when I called to get a status update the woman on the phone gave me an update and my product arrived within the week. Excellent customer service over the phone.","link":"http:\/\/www.resellerratings.com\/store\/Toys_R_Us\/comment\/1195683#comment1195683","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toys_R_Us.jpg","store_name":"Toys \u0027R\u0027 Us","username":"swive","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After spending over $400 at Christmas time on gifts, using my rewards card for points, I realized recently that I did not get any of my rewards certificates. I went to a local store and asked and their reply was \u0022we have heard that a lot lately, but don\u0027t know what to tell you\u0022. Turns out the store changed it\u0027s program, and instead of emailing the rewards as they have in the past, you have to go on line, register your card, and find\/print them yourself. That is all fine and dandy if you actually tell your customers that, but they did not. I learned it from a friend. So I go on line tonight and register to find that all of my rewards have expired (I had earned $42 dollars of free Toys R Us money). Called customer service who told me basically they couldn\u0027t help me and it was my responsibility. Apparently I needed to have ESP to know they changed the program. I will never shop there again. They can say goodbye to a customer that spends between $700 and $1000 a year in their store.","link":"http:\/\/www.resellerratings.com\/store\/Toys_R_Us\/comment\/1190447#comment1190447","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toys_R_Us.jpg","store_name":"Toys \u0027R\u0027 Us","username":"upsetmomma","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Think twice before buying from Toys R Us. Prices at Toys R Us are too high compared to other retailers like Amazon.com and Walmart, the Toys R Us customer service is generally poor, and the company\u0027s practices are misleading. Employees also seem poorly informed about the company\u0027s policies. For instance, does the store price-match or does it not? This seems to depend on whoever is working at the checkout on that day.<br><br>The company treats customers poorly. Recently, we created a baby registry at Babies R Us. We were promised points on all purchases within a promotional period, but Babies R Us refused to give us credit. I called to inquire, and customer service was rude. Both representatives quoted rules and policies which were not specified in the rewards program terms and conditions. After wasting hours of my time on the phone, the representatives referred me to a higher office, which was unavailable. <br><br>When I finally heard back from customer service almost two weeks later, they told me online purchases are not eligible for points until the item ships. Even if online orders are placed within the promotional period, they are potentially not eligible for points--despite what the website would lead you to believe!!! Toys R Us arbitrarily awards points based on when they get around to shipping your item--not based on when you actually buy it online!!!<br><br>I informed customer service that this is totally misleading, is not specified in the terms and conditions, and I expressed my displeasure with being lied to. I asked what they would do to keep a loyal customer happy. They said there was nothing they could do. Loyal customer lost. I am taking my thousands of dollars of baby purchases elsewhere.","link":"http:\/\/www.resellerratings.com\/store\/Toys_R_Us\/comment\/1186715#comment1186715","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toys_R_Us.jpg","store_name":"Toys \u0027R\u0027 Us","username":"koalayummeee","rating":"1"}, "single");){kind=link}
"The online site is sponsoring a scam site called Great Fun. If you even accidentally click on the link in the e-mailed order confirmation, your personal information including debit/credit card information will be transferred to Great Fun. Great Fun will then take that information to deduct monthly sums from your bank or credit card account without your express authorization. If you accidentally click on it, and you do not carefully look over your monthly transactions, they can easily steal hundreds of dollars from you.
I contacted their customer service. I was very upset about the issue and hoped it was a mistake. They completely supported Great Fun.
I cannot recommend any site that thinks it's ok to participate with another company to scam you for profit. I, personally, am boycotting this and I will not be shopping either online or in store again."