In october I order a digimon clock and then I got a email from them that it has being back order. And I only received it in mid june. 2 weeks before I order again and I got it within a week. I dont know whats theyre deal but just be careful. Even with the prices that can be expensive. Like a pokemon figure around 6-8$. And on ebay you can get it for less.

I ordered several collectible items, which of course were unavailable. I was charged, naturally, for the order and the shipping fee and advised, after requesting an e-mail confirm, that the items would be shipped shortly through the New York store although it was becomming apparent to me they didn't have the items and wouldn't get them). Of course, that was some two weeks ago.. A call to their Honolulu store (on my own nickle) asking about the status was rudely answered by the response, "so you want to cancel the order and get a refund?" At that point, I was so ticked off that I said yes. Of course, that was followed (amazing how quickly this one came), by an e-mail notifying me that since I had cancelled the order I could expect a refund in 1 to 4 weeks. Being seriously ticked off at that point, I have now filed a complaint with the Hawaii AG. This company is so bogus and lies so much, I'll be lucky if I ever see my money refunded. The absolute worst company to ever deal with. Don't do it!  
 
As a postscript - I notified them that I would be contacting the Hawaii AG's office. To that I got the response "do it, so I can go head to head with them" Should tell you all you need to know.

This review was modified by its author, dirkbedarff, on 6/14/08 12:07 AM.

This was the most terrible site I've ever dealt with. I ordered Feb. 29, and received a confirmation that same day the item was out-of-stock and would be shipped shortly. By March 20, I then called them and they said they were still waiting for their order. I waited. Weeks later, after emailing them 5 times and never getting a response, they asked if I wanted my money back or another item. To this day, May 6, I have no had a response.  
 
Not a good site to order from!! Stay clear of this one!

Recently, I had made an order with this company for a video game and a controller. Like many people, I was tricked into believing they had said items in stock when they really did not.  
 
At first when I noticed this store, it seemed like a dream come true. Immediately without thinking twice, I made my order since the items I coveted were normally difficult to find. However, after going over a week without hearing from them I decided to look into some reviews on them, and upon finding this site I wished I had done so sooner. I prayed my experience would be different than most people's, since there were a few good reviews. However, I did not receive my items for weeks, and they ignored my emails questioning the status of my order.  
 
Finally, without notice a few weeks later, half of my order arrived in the mail. I was very displeased however to find that the item I was promised would be new and unused was in fact used, and not in the finest quality (it had quite the smell to it as well.) I was told that the second part of my order would send in a few weeks, but fearing the worst I tried to cancel my order.  
 
I found that my credit card had been charged the full price for both the game and the controller, when only half of the order sent (long before I emailed about the cancellation as well.) Soon after, I received an email saying my order was shipped (completely ignoring my request to have it canceled) and a few days later my controller had arrived, though the box was slightly beat up probably from having been carelessly packaged. The controller inside was alright though, and it appeared to be in new condition. The next day I received a final email saying that I could not cancel my order because it had already been shipped. Ridiculous.  
 
Overall the whole process took about a month and was incredibly stressful. I probably should have sent back the used game that I payed so much for believing it to be new, but I was sick of dealing with them. I feel as though my experience wasn't even the worst, but having been tricked is enough to make me never want to shop from this site again.  
 
If you are willing to take the risk and deal with the headaches this store can cause, then go ahead. Though I must say, you're better off taking a risk on eBay than this place.

This review was modified by its author, fogoriffic, on 5/2/08 8:26 PM.

This was the worst experience I have had with any online store ever. First, they lied on their website about the product being stocked and then they put it on backorder for almost four months.  
 
I made efforts by phone and e-mail on a weekly basis to figure out what was going on but they gave me the same answer "This item it sout of print and hard to locate, we'll keep an eye out for it."  
 
Why did they say they had it "in stock" on their web-site then?  
 
Once they even lied to me and told me that the item had shipped and that I should expect it within the week. Needless to say, it never showed up. It then took about a month for me to get my money back and judging from the rest of the reviews for this store, I was lucky.  
 
I had to file a dispute with my bank in order to get a refund of any sort.  
 
STAY AWAY!

Despite all the negative reviews, I have to say that I had an amazing experience. I called twice, once to confirm that they had stock, and again to check on the status of the order. Both times I was met with pleasant customer service, and the overall experience (from placing to receiving the order) only took about 2 weeks! I am extremely satisfied, and would highly recommend this company.

Very poor.You may get lucky once or twice with this company but it's not worth it or order on ebay so you can get a refund. My sons ordered they(toys & joys)said an item was backordered I finally asked for a refund they finally answered after 6 requests and weeks maybe months and said they issued a refund in November well needless to say we didn't get it and they said they did their part.They should be called "toys & migraine "non returning customer

This review was modified by its author, slewfoot, on 4/3/08 7:11 PM.

Well i wanted to buy a gift for a friend for christmas so i discovered toynjoys.com which has some really good anime merchandise. Well i purchased a naruto wallscroll around the second week of January but the order never came around for about a month. But the worse part is that they charged me 259.51 dollars rather than what it should really cost, 25.95 dollars. It seems someone over there can't put a decimal in the right place and each week i've called them about this and each time they gave me the same response, send us an email, but yet they still haven't done anything. Don't buy from this merchant because they take very long and they may overcharge and do nothing about it.

Horrible Experience, I took should have read reviews about this company before making a purchase, They have great merchandise, but terrible customer service. There was 1 female who was extremely nice, but her supervisor wasn't so great. Took 4 weeks for a package from hawaii to NYC, the order was a late X-mas present and turned into a REALLY late X-mas present. They told me on the phone, oh i don't know what happened your package, it should have been there and maybe it was lost, we can't do anything about that. I asked if there was insurance on the order they said no, only on the shipping not the products...does that make sense to anyone else? then they said i would have to wait till a lost claim was made to get my money back and or wait after the claim to get my package. I was like well you know it was lost, why not file the claim and send me my order and you handle the claim on your own time. Then I didnt want my money back only the products, they couldnt upgrade the shipping as a courtsey..i was let down, and alot of the times the number was busy

HORRIBLE!  
 
I ordered a shirt from the store in early July 2007 and was told that I would receive it in about a week. A few days later, I got an email saying the shirt was out of stock (even though the site didn't say so), so shipping would take an addition week or two. One month later, in early August, I still had not received my shirt, nor heard anything about it. I gave Toys-N-Joys 'til the end of August, then emailed them for a status report.  
 
It was then that they *finally* informed me, a week and a half later, that my shirt was out of stock indefinitely and they had no idea when they'd be getting any more. They offered to exchange it for something else. Promptly, I asked for a refund instead. Another week later, the employee got around to telling me that he would "forward [my] request to [their] manager to handle."  
 
Again, I heard nothing for almost four months. It wasn't until around the beginning of December, after I finally emailed them a second time and "strongly suggested" that I have my cousin who lives in Honolulu go down to their storefront to get my refund in person did I actually get my refund, and fairly soon, as well.  
 
Makes you wonder...  
 
All in all, I will NEVER, EVER attempt to buy from them again and if anyone I know contemplates it, I will ADAMANTLY advise against it.

This review was modified by its author, tsukiyashi, on 2/3/08 2:32 AM.

I too have had to deal with this company. I ordered several gifts for christmas and did not recieve any e-mails stating anything was shipped. So, I called them and that was when the excuses started. Some things were on back order (the site said their were in stock) which they never informed me of and were holding my order because of it. I told them to ship whatever they had and ship the rest as soon as it came in. Which I was told would be the following Friday. They shipped part of the order, I paid for FEDEX 2-day and they shipped it Priority mail. Then when I got the package it wasn't all of the same items they told me they were shipping. Yet again I had to call to find out what the deal was and why it was not shipped FedEx like I paid for. I was able to get them to refund the shipping difference and demanded they send the rest of the order. More excuses came and after 2-3 more phone calls I finally got 2 more of the items. This left 1 item still unshipped but yet they had already charged me for all of it. It has now been a month and after several e-mails (they never answered) and several phone calls I just found out that they refunded me for the last item and apparently never had any intention of shipping it. This is after I was promised 3 times it was going to be shipped out. The people were NEVER helpful and were always full of excuses. I have never dealt with such aggrivation with a company. I felt like I had to beg them to send me the items that I paid for! My suggestion is to NEVER, EVER buy from this company.

Ok so I found rare Transformers toys for my boyfriend on their website and since I had never shopped from their site before I decided to do alittle research before investing a large sum of money into a possible scam. I read alot of reviews and most were really negative. I became very apprehensive about purchasing anything from them since I saw horror story upon horror story. So I called them to make sure everything was kosher. I tried to cover all my bases by asking them if they had the toy in stock and what condition it was in, descriptions of the box and any other detail I could think of. I also told them I was in NY and wanted to know how long it would take to ship everything to me. Alex answered all my questions and totally put me at ease. The customer service was awesome. He told me to place the order online and he would process it right away and told me to call back the second I placed it. I called him back in a matter of 5 minutes and he processed it as I was on the phone with him. He told me I would receive a confirmation with a tracking number in about 15 minutes. About 15-20 minutes later he called me back just to make sure I received the email. He told me to expect the package on Monday. I ended up buying a rare transformer toy and a Nintendo ds bundle which has been sold out all over NY. I was still a little worried that I may not get my items before the holidays since that seemed to be a common theme in all the posts I had read. I really worried for no reason at all. I got everything on Monday just like he said which was exactly 6 days after I placed the order which I think isn't too bad since it was making a trip from Hawaii to NY. The Transformer toy was packed up really well so there was no way it would become damaged and the ds was placed in padded packaging. I had a great experience with them and my boyfriend and daughter will be very happy this Christmas. Honestly the best thing I did was talk directly to them and I was straight forward about everything. Even talking to their transformer expert was pleasant. I really can't complain at all about anything. Even the 6 hour time difference didn't matter. Everytime I called someone always picked up the phone to answer my questions. I would definitely use their site again. Another bonus was the transformer toy I bought is selling on ebay and other stores in NY for $100-$200 more than I paid for it. All in all I have no complaints about anything.

I sure wish I had looked at this site BEFORE placing an order with Toys 'n Joys. My experienced is listed below, as outlined in e-mails to Alex Le (note that I have not received a response). I'm going to contact the BBB as another reviewer has suggested.  
------  
Alex - I just received my order, and I was charged for THREE keychains, PLUS shipping. I only received TWO keychains, and I already paid shipping with the first order of THREE keychains, when I only received ONE in July. The service from your company has been terrible. Some examples:  
Your system allowed me to order 3 keychains when you only had 1 in-stock, so my young sons thought they were getting their Pokeballs when in fact, you didn't have them.  
Your system then confirmed that I would receive 2 keychains, when in fact you only had 1 to ship  
I received 1 keychain in July.  
Now, 4 months later, WITHOUT any notice or reconfirmation of my order, I received 2 more keychains (and in the meantime my kids have lost interest), and I was charged for 3 PLUS shipping, again.  
I expect a refund on the shipping charge of $10 plus a refund on the $5.95 I was charged for the keychain I didn't receive. So, a total refund of $15.95. Promptly. If you had reconfirmed the order, I would have cancelled the whole thing, but I guess I'm stuck with the other 2.  
 
Please confirm receipt of this message and let me know when to expect the refund. Sincerely - Martha  
 
----- Original Message -----  
From: Martha Weber Conradt  
To: info@toysnjoys.com  
Sent: Monday, November 26, 2007 6:45 AM  
Subject: Fw: INV#719982 HAS BEEN SHIPPED! Thank you so much for your order!  
 
 
Hello Alex - Since we have been waiting four months for this order and already paid one shipping charge, my expectation is that we will not be charged for shipping a second time, and that the only current charge is for the 2 Pikachu Pokeballs. Please confirm. You might want to implement a step in the backorder process where you reconfirm with customers that they still want the merchandise in situations where it has been such a long time. I'm not even sure my boys still are interested in having these, and in the meantime I had found some locally. But, the first I hear of the order is when it has been shipped. I realize you can't control the inventory, but the process could stand some tweaking. Thank you - Martha  

This company is terrible and unprofessional, I ordered a pikachu ds lite but I quickly emailed to cancel it because I realized I will probably never get it and I saw it on ebay.com for the same price. They hardly respond to emails because I sent about 10, and I called twice and no one answered! They even charged my card when on the site they said that they don't charge until it's sent out. I called my card company and I have to wait a few days to file a fraud claim, but I will if no one contacts me about a refund or refuses a refund or the refund isn't issued at all, and I will contact the Better Business Bureau. This company is so unprofessional and have the worst customer service and they lie on their website!! It's like robbery, I would feel better giving my money to charity right now then to these people because I have a feeling a refund will be a huge hassle and I won't receive it soon. It was 310.95 so I'm very very upset!

I concur with the other commenters that you SHOULD NOT BUY from Toys-n-Joys.  
 
Here's why:  
 
1) Ordered my 13 year old son's Halloween costume on October 13, 2007 at 10:05am for his LAST Halloween as he's getting too big to trick-or-treat after this year  
 
2) Hearing nothing on shipping status, I called AND emailed on October 22nd. Voicemail and autoresponder with Alex Le's phone number. I called his and he informed me verbally that, "It's shipped and you'll have it on Friday." (Which would have been October 26th).  
 
3) Nothing arrives in Friday's mail so I call Saturday, get ahold of some guy at Toys-n-Joys and he tells me Alex Le will get back to me. He does not.  
 
4) Call again on Monday, October 29th...now two days from Halloween and my son has been hammering on me for days about his costume. Alex Le tells me that "it's shipped from our supplier in California" and gives me a tracking number.  
 
This tracking number indicates that it had NOT YET BEEN RECEIVED by the US Postal Service and ONLY THIS MORNING -- one day from Halloween -- does the USPS tracking web site show this: "Your item was processed and left our PASADENA, CA 91109 facility on October 29, 2007. Information, if available, is updated every evening. Please check again later."  
 
There is no way that this will be here on Halloween. We went out last night and bought another costumer for my son.  
 
--------------------------------------  
 
 
Are the folks at Toys-n-Joys incredibly incompetent, lying, scam artists or small, cheesy businesspeople that have no money and can't get stuff shipped? Doesn't matter if you DON'T BUY FROM THEM.  
 
Any of you that have been similarly scammed, I suggest you do what I'm doing right now: write the Hawaii State Attorney General and let's get these scammers shut down.  
 
Mark Bennett  
Hawaii State Attorney General  
Department of the Attorney General  
425 Queen Street  
Honolulu, HI 96813 (Map)  
Telephone: (808) 586-1500  
Fax: (808) 586-1239  
 
Email: http://hawaii.gov/ag/main/contact_dept/main/forms/general_responses  
 
 
In addition, I'll be contacting the following department and I suggest you do too:  
 
Hawaii Internet & Technology Crimes Unit  
Department of the Attorney General  
Criminal Justice Division  
235 South Beretania Street  
16th Floor  
Honolulu, Hawaii 96813  
 
phone: (808) 587-4111  
fax: (808) 587-4118  
 
email: HATG@hawaii.gov

This review was modified by its author, sborsch, on 10/30/07 9:17 AM.