Unbelievable store. Their business is shady to the fact that they list things that they dont have stock of. I've asked for a refund and its been 5 days since that guy Alex told me he'll refund me.  
 
update: i reported the website through ic3.gov and immediately after receiving a letter from the office of consumer protection in hawaii, they refunded my $20. these guys are crooks, especially Alex Le whos the owner of the store. DO NOT ORDER FROM THEM.

This review was modified by its author, phear3d, on 5/17/09 7:49 PM.

WHY HASN'T TOYS-N-JOYS BEEN CLOSED DOWN??!!!  
 
I've tried 4 times to order from them, and every time, I've gotten nothing but problems! First time I ordered a Kamen Rider Agito motorcycle, but instead they make me wait over 3 months to send me the wrong toy--a Kamen Rider Gills cycle I already had! It took about 5 phone calls from NY to HI just to get someone to speak to me and to return the cycle. Once that agony was done, they sent me the correct toy--BUT IT CLEARLY HAD A BROKEN FRONT WHEEL! Yet another month of unanswered phone calls before they finally sent me a brand new one.  
 
Stupidly, I ordered something again from them thinking that it was just a one-time problem! Nope--same story. This time I ordered a Medicom Kamen Rider 12-inch figure, but instead, they send me the wrong character IN THE WRONG SIZE! I paid over $120 and got an item worth less than $50. Once again, another 5-6 long-distance phone calls and I finally got my money back, but I lost out on the postage when I had to send the wrong figure back.  
 
Just last week, my friend ordered a set of figures from them without consulting me on these rip-off artists, and now he's getting the runaround. He spoke with this Alex Le, who assured him that the order was "easy to re-stock"--yeah, so easy that now he just got an e-mail stating that the order is back-ordered, and to top it all off, the figures listed in the e-mail is completely wrong! Just another typical theft by Toys-N-Joys!  
 
I can't believe they have 2 stores--I guess one store ripping people off isn't enough for this group of con artists! Everyone here, I feel your pain in getting the runaround with the long-distance calls and the rude responses.  
 
If I didn't live on the East Coast, it might be worth flying out just to confront these idiots!  
 

I STRONGLY AGREE!!!! We had ordered 2 DVD players with 2 separate credit cards. One of these were for a birthday gift in 3 weeks. The order went through and then we waited 2 whole weeks and received NOTHING. We paid for 3-5 day priority mail shipping. We placed a call to them, now keep in mind we are calling long distance... the state of PA to Hawaii. They keep you on hold for over 25 minutes every time you call... until you get tired of waiting and hang up. Finally we got through and they told us our DVD were on back order.... BUT WE WERE NEVER NOTIFIED. So we then were charged for the DVD players a few days later when they still were on back order. We called again and "Lena" told us that they were getting some more in stock and that would be in 3 days. So then we waited another week and I made yet another phone call. Lena told me she would have a manager call me back... HAHAHAHA that NEVER happened. I had to call yet again.... finally speaking to a "supposed" manager "Art". Well, he was very unsympathetic and very uncaring. He would offer no discount on anything. So he told he would upgrade the shipping to TWO day delivery, but ONLY for one of them. Well, whats funny is that the "supposedly upgraded" one came AFTER the standard shipping one... WHAT A DISCOUNT.Well, to top that off... when they finally arrived.... NEITHER OF THEM WERE THE CORRECT PRODUCT. We ordered 2 purple DVD players. The first package was a BLUE, not even the same style we ordered, DVD player which was $10.00 cheaper than what we ordered and paid. The second package was a PINK, not even the same style we ordered, DVD player which was $10.00 cheaper than what we ordered and paid.  
So making the 6th phone call and after waiting on the phone another 20 minutes to get through to someone, they told us the process to return the items and supposedly get a refund. Again, LENA told us it would only be 2-3 days for our refund to be processed. We shipped them back THE SAME DAY AT THE SAME TIME. Both priority mail 2-3 day shipping!! But we got smart, we put tracking delivery confirmation on them. They were delivered to Them in Hawaii on March 31st 2009. I made YET ANOTHER phone call on April 7th. I was told they JUST received them by LENA. ( A HUGE LIE ) Postal confirmation confirmed their delivery of March 31st. Which I brought to her attention. Lena then said that it will take 2 days to go through to the return department. I stated it has been 7 days. She then said the return was processed on the 7th. I FINALLY received my money back on April 9th, 2009. However.... the 2nd DVD player we returned, at the same time and same day.... They NEVER refunded to this day. We waited on the phone for 25 minutes and had to call from another phone at the same time to get through. And again... spoke to LENA. Now that she was questioned about never receiving the other refund, she now said it takes 3-10 days for refunds. Bringing to her attention that the first one ( SHIPPED THE SAME TIME AND SAME WAY AND DELIVERED AT THE SAME TIME ) still wasn't refunded... she insisted that it takes 10 days. Why did the other one go through and received after 2 days but the second still after 6 days hasn't even been received???????  
THIS PLACE IS A JOKE AND THEY STEAL YOUR MONEY. BEWARE.... DO NOT ORDER FROM TOYS N JOYS EVERY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  
They are the worst business in the world. They take your money, LIE, send the wrong product to make you think they sent your package to get you off their back, then take a month to refund HALF your money if that!!!  
Better business Bureau, Hawaii State Attorney General Department of the Attorney General AND Hawaii Internet & Technology Crimes Unit  
Department of the Attorney General Criminal Justice Division Here I Come !!!!

This is definitely the worst online shop I have ever came over so far in my entire life.  
 
I placed my order on Jan 21st for a plush toy which was advertised in stock. The second day I received the email confirming item ready to ship. However, it never came. Called and emailed for countless times but no response. Just received the email saying the item is out of stock. I requested refund and so far no result. I just got one email this morning (April 8th) stating the item is out of stock again.  
 
Just like other people said in their reviews, this store is absolutely not professional at all. They don't care about the customers and never ship or ship the wrong item. And for more people, it's more like a fraud because even if you request refund, they rarely refund your money. The store is totally a thieving and dishonest company. Items advertised on their website are usually out of stock and they never tell you.  
 
I'm still struggling to get my money back. For the future buyers, stay away from this company as far as possible!

I've placed an order with Toys N' Joys in December,I haven't got any answer so I've e-mailed them and realized it seemed my credit-card infos weren't correct.I've placed the order again and on the 9th of January my credit card has been charged for the total amount,only to find out later the goods weren't available.I've told them to replace  
those with others.Finally on the 26th of January I was told my oder was shipped.But  
things would have come separeted.Well,I've received only 1 thing,but not the other 2 toys i've ordered and paid for.So,I've started to send mails,faxes.And guess what??No reply at all.If this is their way to make  
on line sale,well I am afraid for other people!  
don't buy fron them!!!!

I wish I had checked this site before ordering from these clowns. Read most of the negatives on here and I have the exact same experience. The customer service reps they have are all monkeys with the same generic response. 'We will email you shortly'. I ordered 6 figures, got 4. Supposedly the other 2 were backordered. When I called to inquire (day or delivery) they had just gotten a shipment. They told me I would get my order in a week, an email about it, yada yada. Low and behold 2 weeks later and nothing. I called back to find out what happened. The lady I spoke to this time claimed they had 'sold out before they could pull my back order'. Funny, she had no idea which 2 figures I didn't receive. By this logic, I will NEVER get my items because THEY HAVE NO IDEA WHAT PART OF MY ORDER IS UNFULFILLED! They are liars and trained to parrot a list of generic responses to delay fullfilling their obligations. I've already initiated a paypal dispute. I no longer want my order AT ALL now. I can find all 6 figures easily from other hobby sites. I am further demanding they pay for return shipping. If paypal can't deal with them, I'm 100% sure AMEX can. Long story short, DO NOT BUY FROM TOYSNJOYS. STAY AWAY!!!!!!!

Don't buy from them! They have over 130 cases filed against them with the Better Business Bureau. THEY DO NOT SHIP YOUR ORDER TO YOU. THEY DO NOT RESPOND TO ANY EMAILS FROM YOU. Don't buy from them!

Placed order on December 31st, 2008. Heard nothing until I called them on January 7th. They told me my order would be processed that day and the figures would be shipped out the next day and I would get an email about it. I never got an email. Instead they charged my card and that was it.  
 
I emailed them on the 12th about my order and never got a reply. I called them on the 15th to inquire and I was told my items were on backorder and would be in that Friday, the 16th. Once again I got no email that they shipped. Sent another email to them on the 19th, no reply. Called them on the 23rd and they said the figures would definitely be in that day and they would ship them that day or Monday. Monday came and went, I called them on the 28th and was told the figures would be in wednesday of next week, the 4th of February.  
 
I called today, the 4th, and was told the items were out of stock. I asked if they expected them back in stock anytime soon and the guy said yes when their distributor in Japan got them. I asked him why I was told 3 times the figures would be in that friday and was never told initially they were on backorder. He said "I dunno, have a good day" and hung up.  
 
I have now asked for a refund and if they do not give it by Friday then I will be doing a chargeback and reporting them to the BBB.

I usually find online retailers to be alright and I don't usually need to check nor leave feedback. This is an EXCEPTION. TOYS N JOYS is the WORST business I have ever done with in my life. I had ordered about 10 items, totalling about ~$150. I had received ONE t-shirt and everything else is on 'backorder'. THey charged me in full for all items, including ridiculous shipping for just one t-shirt and said the rest of the items should be available in 1-4 weeks. I wait 4 weeks and nothing. I e-mail them to cancel the rest of my order for a refund, and they reply saying itll take 1-4 weeks. I wait another 5 weeks, and nothing. So i send a second e-mail. Their reply was the EXACT same email saying itll take 1-4 weeks. I left them another email to which they probably will never respond. Never buy from this store guys!

Ordered on Christmas Day. I realize that holidays can delay shipping. However, this company waited 2 weeks before even processing the order much less shipping it. It was NOT a back-ordered item. Their site claims item will be shipped and received within 3-7 days. I have made several attempts to contact them to at least get a confirmed ship date. No response and no Gameboy Advance bundle. At the very least, this company should respond to e-mails. I paid immediately but they are taking their sweet, "no worries- Island Time" to complete the transaction. "Island Time" is fine if you are a local or on vacation but it is NOT O.K. if you are running a business. At the very least, they could show basic courtesy and send my order information.  
I have never received a response. Poor work ethics and poor communication. Very disappointed.  
I would NEVER do business with them again.  
Below is an e-mail I just received from this company. After countless phone calls and e-mails with no response, I finally sent a very angry e-mail, demanding information about the status of my order. So- it took them 2 weeks to notice that the item was "out of stock or back-ordered"?  
I don't think so. What I think is that this company is a front for some illegal activity.  
 
 
Aloha,  
Thank you for your order with us. However the item in your order is currently out of stock and on back order. We are trying to get this item back in stock, but we are not sure when or if we will be able to restock this item. Would you like to select a different item for a replacement? If you do not want to wait any longer we can send you a replacement of your choice using the remaining credit. If not, we can always refund you for the backordered item.  
If you have any questions, please call the store toll-free at 1-866-441-2100 if you are calling from within the United States. Otherwise, please use our regular number, 1-808-737-6940. Or you may reply to this e-mail.  
Thank you for shopping at Toys N Joys Online!  
Mahalo,  
Toys N Joys  
Mail Order Dept.

This review was modified by its author, Old Poet, on 1/8/09 5:15 PM.

NEVER di busuness with this company. I placed my order online on Dec 16, 2008. They processed and got their payment on Dec 18, 2008. Sent me an email stating my items had shipped on the 18th. AS of the 25th of Dec. no items came. I started calling them on the 26th of Dec. each time I called I was placed on hold for 30 to 45 mins. They gave me a tracking number for the USPS that come to find out did not exsist at all. Again, I called daily. I told them I wanted my money back or the items. I told them I was going to file a fraud charge on them with my credit card co, and they told me to go ahead and do it, they did not care. I sent them emails and to this day they have never answered any of them. PLEASE save yourself the headaches and shop else where.

Do not order from them online or send them emails, they will never check.  
 
I ordered an item from them on a Wednesday for 2nd day delivery. Did not send it in time so I didn't get it until the following Monday. When I sent them an email about it I never rec'd a response. I will never buy from here again.

I'm located in the same state as this company doing business they have two locations in honolulu. Now i dont know which store they ship from but they ship items within 72 hours which most other stores ship same day assuming you ordered early in the day or within 48 hours so i agree that the process is slow. I also agree that there is lack of communication most of my orders i just receive the order confirm and order shipped email so if you are having problem with emailing them CALL THEM thats why they have a telephone number.  
 
their website needs work on listing items because it is a pain to click through all the letters to see everything.  
 
PRO: shipping cost me only 5 dollars  
CON: since they do business where i live i have to pay taxes 4.7% , oh and their preoder items some items never saw day of light and they have listed it like the 120gb ps3 which never released but released as 160gb.  
 
i rarely preorder stuff unless it is confirmed that they will be out on that day.  
 
i'm sure if you have trouble with this one you can try another estore withing the contiguous 48 states because shipping is going to cost more because items need to ship over the air and shipping always takes an extra day.  

From far the worst e-store I know. Totally dishonest, liars, their customer service reply to about one email on… a lot etc… The first thing to know is that a refund from the States to a foreign country like mine through credit card actually takes 2-3 days max (I already received refunds from other e-store in similar location, and that never took longer, so it’s obvious that toysnjoys company intentionally slowdown the process !).  
 
Basically, I ordered two items from them. Immediately after that, I saw that the description of one was wrong so I sent an email to the customer service (it was only a few minutes after my order) to know if they can cancel the item and corresponding shipping. Soon, a woman named Gwen replied and asked me why. I explained to her and she agreed and told me that they will only send the item I want and send a refund (quite a high amount) for the other. After that no more news during a week. The next Friday, I received an email that confirmed my order….. for BOTH items. I immediately sent another email to the customer service who never replied. I contacted the return service (the famous “Art Molina” who some of you talked with). He apologized, sent a correct invoice and confirmed that I would get a refund soon (it was in September). A bit later, I received the item (only one)… but no refund. I contacted the customer service who simply confirmed it and told me that I should get it under 7-10 days, 1 month maximum. So I waited patiently. Since after one month I still haven’t received anything, I tried to contact the customer service to have some details, but of course, they never replied. I contacted again Art Molina, but the only thing he said was that he would check that… after that nothing more, no more replies to my messages etc…I finally called their Honolulu shop. The person I talked with admitted that the refund still haven’t been processed but would make sure it would be posted during next week so I’ll receive it promptly and confirm it in an email. Since he didn’t, I contacted one more time the customer service, and they confirmed that my refund has been posted (here, we are about 2 months after the first refund “promise”).  
 
Since on the 26th of November, I was still waiting for their refund, I finally decided to fill a complaint with B.B.B. (Better Business Bureau). I sent a last email to toysnjoys where I informed them of my decision. Whereas I usually have to wait for some days (when they reply..), I got an answer during the same day from Alex Le ! The person apologized, said he don’t know why I still haven’t received the refund. He told me that his billing service is closed the week end but if I have paypal I give my address to him and he refund me the same day. Since I've not been able to reply the same day, he finally did the refund trough credit card, and 3 days later, I had my money back ! If I didn’t read the other reviews, I’d think they really forgot my refund or something like that… but I really think the B.B.B. have a strong reputation and really can put the pressure on them and that if I didn’t do that, I would still be waiting for my refund.  
 
I don’t know how their physical store is… but for sure, their website is not recommendable. To anyone who have problems like that with them, I really recommend to deposit a complaint at B.B.B. here :  
http://complaint.bbb.org/  
then follow the instructions, describe your problem, desired solution etc… and inform toysnjoys of that. For the overseas buyers, don’t worry, B.B.B. can handle all requests, even from foreign countries (I’m from France). That doesn’t cost anything… and really can help a lot and speed up things  
 
Considering the others reviews, I would only say in conclusion:  
 
If you want a store that:  
 
-lies about items in stock or not  
-charge your card even if item is not in stock  
-practically never reply to emails  
-don’t know anything about consumer respect  
-are “not really” quick for shipping your order  
-have some huge difficulties to post a refund  
Etc…  
 
Then go to toysnjoys… otherwise avoid them!  

I have a complaint about a company operating on the internet called Toys N Joys based out of Honolulu. I ordered 2 different bags for my sons birthday. One arrived 10 days later and the other was put on backorder and then 3 weeks later the other arrived which was the same item as the first one recieved ie they sent 2 of the same things and not one of each different school bag. So i contacted them and they said to send it back priority mail and that they would send me the proper bag and pay for the postage it incurred. So i did that the very next day I paid $68 to send a bag that only costs $9.99. They said they received it 2 days later but that they dont usually pay FEDEX which was what my post office sends priority packages as. (in hindsight i should have just kept the bag and sold it on ebay but i really wanted the other bag which is so rare to find in stores).So this was September, it is now November and I am still owed $9.99 for the item and $68 for the postage. I keep emailing once a week and most of the time there is no reply I have recieved one reply which says the matter is with management and it is up to them and that sucks..I feel ripped off and cheated by these people. I just want my money back!!