1/5

posted Jan-12-2012

"Do not order form this store online! I cannot speak for the brick and mortar store but for online orders they are a scam! They will take your money and then never send you the product nor a refund. They will tell you they have the product in stock online but then tell you after you pay for it that they do not have it in stock nor a date for when they will and they will not update the website to reflect this information. they false advertise and steal your money. They have trouble getting back to you if you email or call and will give you the run around. I have placed a complaint into the BBB and recommend others to do he same. this company should not be in business and why PayPal will not provide them a service any longer. They are corrupt!"

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1/5

posted Jan-10-2012

"worst online store !!! No email respond, no one pickup phone call, even someone pickup, you will get on hold and hangup, i placed my order and never get any respond, contact them by emails and phones many times, i am tired to deal with this company, i'll call my credit card company to get my money back!!! "

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1/5

posted Dec-22-2011

"Order was placed on October 3rd. Received partial shipment about a week later. Followed up on the missing item, and Toys n Joys claimed one of my items was on backorder. No problem, I can be patient.

About a month later I sent a polite follow-up email requesting a status update. No response. Was hopeful it'd show up again. Sent ANOTHER follow-up email mid-December. No response yet again.

Toys n Joys has been completely unresponsive to email requests. My last email I requested an ETA, and if they couldn't provide for one, I asked for a refund.

Company has completely stopped responding."

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1/5

posted Dec-21-2011

"I had a return and they did not honor there return and the service guy in the back was very rude and impolite! The store owner did not know what he was talking about! I will never go there again!"

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1/5

posted Dec-09-2011

"This is a horrible site! I ordered a product in October for my husband for Christmas. I went on the site, they said orders are shipped 72 hours after payment. I have yet to see said item. I tried contacting them MANY times and each time, its been ignored, no answer, and deleted. I left a complaint on facebook and they deleted it and blocked me from making comments. I have emailed them 3 times, 3 different departments, tried to call them..but no answer. I went to go check the item, it said it was sold out. Then I checked it again and it's not even on the site anymore. I'm going to keep giving them bad reviews and emailing them, calling them until I get my money back. DO NOT buy here unless you want to waste time and money."

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1/5

posted Dec-08-2011

"WORST EXPERIENCE EVER !
I've ordered many items from them 2 months ago (keychains, plushes...etc...) and had to put a complain with Paypal. They wouldn't answer emails, they wouldn't pick up the phone... a nightmare ! I finally received my package : 2 items are the wrong one, 1 is missing... Great !"

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1/5

posted Nov-18-2011

"Listed items on website as in stock that were not. Took the money and told me multiple times that one item was on backorder and would be in next week. Finally offered to replace with another item of choice. Emailed my choice and when did not hear back I had to call YET AGAIN only to find out the replacement item was not in stock. Went through long phone conversation of item after item before said the next item would be in stock--- Next Week. After next week a lawyer will be brought in on this if I do not have my alternate order or full refund including shipping."

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1/5

posted Nov-13-2011

"Horrible experience. I think they hope you will forget you placed the order, so they can keep the money without providing a product. This store on line is not legitimate. They do not tell you an item is out of stock when you order and will not tell you unless you complain. I have not received a refund for the out of stock item (which I learned about 7 weeks later) nor have I received an offer to replace it with other items I'd like order that totaled much more and would be a good sale for them. My grandkids love this stuff. But do not buy from this store unless you can physically walk in their door in Hawaii."

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4/5

posted Oct-20-2011

"- I guess using paypal, emailing and calling to confirm item is in stock, using fedex, and waiting a week before confirming my order is right-ready-and legit, helped me have a good relation with this store. Though, based on other comments, I can't guarantee that anyone else will have an easy time like I did. Here's my story with toys n joys:
It took me hours to find a store that sold this psp, but after a long time, with the help of google, i found that toysnjoys had it. The layout of the store looked sketchy, and I was afraid that I might be ordering from a fake company, so I checked their address and store hours and decided to email them to ask if they have a psp in stock.
After a quick reply, about 1 hour, I recieeved an email confirming they have 1 left in stock. So, I quickly order it. The next day, I didnt get any order confirmation or tracking number, so i was worried and check reviews on this store. Turns out, this store has a rating of 1out of 5 star, over 150 complaints on the BBS, and many complaints on sites like resellerrating.com. I began to panic and started to worry that my order wont come and Ive been lied to, but at least I used paypal.
Though, I waited exactly 1 week before calling them to ask if my order was shipped yet, and the store told me it is waiting to get picked up and a tracking number will come shortly. I didnt get a tracking number that night or the next day, and I thought all the comments about the store's direct lies were true. Though, I recently received the tracking number, and it is legit on the fedex.
My final thoughts on this website is that it is a gamble. If you do order something, email AND call them to confirm hey have the item in stock, use paypal, ship with fedex, and give them a week before asking them more questions. I may have been lucky too for the reason that my order cost $350, while most of the bad comments were related to order worth $100 and less.
If you do order, just use paypal, call and email before, use fedex, and give them a week before calling or emailing them about your order, and things should workout. If you don't get anything, like your item or tracking number, within a 2 weeks, just use paypal to get your money back with no trouble.

Once I receive the psp, ill edit my post to confirm if I really had an easy time"

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1/5

posted Oct-10-2011

"i ordered 3 monster hunter felyne figures. when i ordered them it said they were in stock on the website. these were supposed to be a late birthday present for myself. within a week i get an email saying all 3 were on back order and would take 1-2 weeks to be shipped out. i was fine with that, because i really really wanted the figures since i could not find them in stock anywhere else.

i never received any email back minus the automated 'we received your email, it takes us some time to respond' email back.

weeks go by and i finally request a refund, no response. and i just emailed them again, requesting a refund again.

its been close to two and a half months. i am tired of waiting but unfortunately i did not use paypal.

i recommend no one use these people they are very unreliable and will just take your money."

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