ToyotaPartsOverstock.com Reviews - toyotapartsoverstock.com Ratings at ResellerRatings

We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.


»
 
toyotapartsoverstock.com

Automotive

Rating 8.13/10 30 reviews

8.13/100
Facebook share
ToyotaPartsOverstock.com is a merchant member
ToyotaPartsOverstock.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,986 merchant members.
 

All Customer Reviews (30)


Rating 10/10 5/5
modified review posted Jun-12-2013

"Fast shipping. International freight to Canada with no hidden fees.

I'll be ordering all my parts form here form now onward.

thanks."

Rating 10/10 5/5
modified review posted Jun-06-2013

"Parts arrived quickly and fit like they were from the factory!"

Rating 2/10 1/5
modified review posted Jun-04-2013

"They shipped someone elses order/parts to me. I have attempted to get them to correct the situation, have sent them proof of their error with copies of paperwork, photo's of the parts received, etc. but they refuse to respond. I have had to file a dispute on the charges to my credit card company due to their non response.
If they would respond, correct the shipment error and send me what I actually ordered I would have no issues with paying for the parts. However, they simply seem to choose to ignore me and the issue they created.
I'm sure the gentleman who ordered the parts I received would like his parts as well and is likely running into the same lack of customer service this outfit provides.
I would not recommend buying from this business!!!"

Rating 10/10 5/5
modified review posted May-31-2013

"genuine toyota parts for a very reasonable price, great job"

Rating 10/10 5/5
modified review posted May-29-2013

"The right parts and even an "exploded view" to make sure of the right part."

Rating 10/10 5/5
modified review posted May-28-2013

"Prompt delivery. Part was accurate. Thanks!"

Rating 10/10 5/5
modified review posted May-28-2013

"Awesome emblems! Great service! "

Rating 10/10 5/5
modified review posted May-28-2013

"prices are very good compare to my local dealerships"

Rating 4/10 2/5
modified review posted May-28-2013

"Incompetent, lazy and slow would be the most fitting description I could give. To start with they sent me the wrong part. I needed a simple marker light for my Scion. I needed the light for the left hand side of the car. They sent me the right. I checked my order to be sure I had ordered the correct part. I had. I looked at the packaging for the part I received and it appeared that they had made no differentiation between the left and right side lights, despite there being a very plain R and L stamped into the parts.

What really galled me was the fact that, when I called to try and sort the mess out, I got an answering machine, despite the fact it was 10 minutes prior to closing. The phone only went to the answering machine after ringing for long enough for it to be after closing, so either someone was sitting there ignoring my call, or they simply went home early. Either way, not what I'd consider quality customer service.

The really frustrating thing was the lack of responsiveness the following day. When I was finally contacted, it was by email, not phone, and they contended they had sent me the correct part. I responded that they had in fact not and that I expected the correct part to be over-nighted to me immediately, as my fleet vehicle had failed inspection because of this one light and their mistake now meant our company vehicle had to drive around at risk of getting a ticket. It is now several days later, and I have yet to receive any further word on my order.

Overall, a very negative customer experience. As this is my first time ordering from this company, I can only claim to have limited exposure to them, but given the way they handled this situation, I would have serious reservations about ever using them again or recommending them to anyone else."

Rating 10/10 5/5
modified review posted May-26-2013

"Everything excelled my expectations! I'm very happy with the outcome."

Rating 10/10 5/5
modified review posted May-26-2013

"Everything arrived as expected and worked perfectly."

Rating 8/10 4/5
modified review posted May-25-2013

"They have responded quickly and have sent the parts on time."

Rating 10/10 5/5
modified review posted May-25-2013

"I needed a small plug to cover up a screw in a cab grip--a very obscure thing. The dealer in town never responded even after I sent pictures.
This was the only place where I could locate the part with the help of the diagrams, and the salesperson helped me on a Sunday via phone to figure out the number & name for it. The shipping was more than the part (but way less than a new handle!)
"

Rating 10/10 5/5
modified review posted May-24-2013

"Easy web ordering, fast delivery, economical pricing and superb customer service. I would recommend ToyotaPartsOverstock.com to everyone interested in any part of the above. Surprise AZ. "

Rating 10/10 5/5
modified review posted May-24-2013

"good product quick shipping very satisfied with the whole transaction, Greg"

 
wall street journal logo