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"I placed an order with Tower Hobbies for over $150 worth of materials for a special, time-sensitive project. Shopping on the website was a bit overwhelming as they offer so many products it can sometimes be daunting to find what you’re looking for. They had a good selection and I found everything I needed. They also offered some discounts if you bought items in bulk which was a nice plus.
Less than 24 hours after the order was placed, they sent me an email asking for confirmation as the address I was shipping to was different than the address on my credit card. The next day they sent me an email saying my order had shipped, and provided a link to the UPS tracking webpage (on a side note, I much prefer it when companies link directly, instead of requiring me to enter the tracking code).
The order arrived the day BEFORE their estimated arrival; a nice bonus.
Upon opening the order I noticed they had accidentally given me the wrong item even though the correct item was indicated on the packing list. Conveniently, the number for Order Assistance was printed right on the packing list. I called the number and it was answered by a person on the 2nd ring. No silly computer to thank me for calling and ask which of the 7 cryptic departments I wanted to speak too.
The representative was very nice, and quickly found my order in the system. We identified the wrong item in my shipment and the item I was supposed to have received. After a moment on hold, she notified me that a replacement box with the proper item would be shipped out the next day -- Very simple and easy and without hassle.
I have to say, this was one of the most efficient and customer friendly dealings with mail order or internet companies that I’ve experienced --Defiantly an A+."
"I used to do mail order from Tower back in the late 70's till early 1980's. I ALWAYS had excellent service from them. I dropped out of the hobby world and just returned to it.
Having to build up an inventory of tools, parts, radios, and models, I placed a simgle order with Tower for 86 different items. My wife purchased Xmas presents for me through them, also.
The email notification was immediate and on time, tracking numbers worked well, order follow up was through Bizrate (egad!), and the order was shipped at the time they said it would be.
The packages arrived on time with a perfect item count. Simply amazing to me that they could do a perfect high part order right at Christmas.
Great company to deal with, just as it was over 25 years ago."
"I believe this is the only place to buy R/C hobbie parts... With well over 50 orders we have had only one damaged part (factory defect) and it was processed and taking care of in a very professional and timely manner... I will not hesatate to order from them again because I have never had any problems with this company...
"Excellent service as always. I have ordered from them on and off for over 10 years. Their service has always been consistently great. Their prices are always competitive. Highly reccommended."
"Shopping and paying was easy--no silly registration necessary. I received the item VERY PROMPTLY and exactly as described. Highly satisfied, and will not hesitate to use this seller again. Thanks Tower Hobbies!"
"I always get first class service from this company! This was my fourth order from them, and it was perfect as always. Order placed on the night of 3/19, it shipped out on 3/21 and was at my door on 3/24 via UPS. It was a large order, and everything was well packed and arrived in perfect shape. And every order has been just as smooth! Their prices are good, and the shipping costs are not inflated. Highly recommend!
p.s. They send out really good coupon codes if you get on their mailing list.. They also offer a $10 per year membership where you get free shipping on larger orders, and some other discounts. But you should probably only consider this if you are going to make a lot of larger sized orders, but it my case it has been really worth it."
"Tower Hobbies is my first stop for RC Parts! I have to say that I am nothing but completly satisfied with this company. I have now placed two orders with them. Searching, checkout and product information is fantastic. Great deals. My last order was mis-shipped. They went well beyond my expectations on getting the problem resolved. Calling Tower Hobbies was a very pleasant experience. Very courteous and knowledable. Didnt wait long on hold. Very satisfied. I will ALWAYS check Tower Hobbies first! "
"Fantastic, fast, reliable service. I am most amazed by their inventory, I have never had trouble finding exactly the hardware that I need! I am truly impressed by this company, and always get my hardware and hobby supplies from this shop. I've had dozens of orders in the past few years and have never once been disappointed."
"I ordered a few batteries and got what I needed on-time and in excellent condition. Shipping was cheap for my particular item as well. $3.99 shipping is pretty darned cheap."
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posted Dec-30-2005 
![Share](javascript:share_rating({"review_body":"I used to do mail order from Tower back in the late 70\u0027s till early 1980\u0027s. I ALWAYS had excellent service from them. I dropped out of the hobby world and just returned to it.<br><br>Having to build up an inventory of tools, parts, radios, and models, I placed a simgle order with Tower for 86 different items. My wife purchased Xmas presents for me through them, also.<br><br>The email notification was immediate and on time, tracking numbers worked well, order follow up was through Bizrate (egad!), and the order was shipped at the time they said it would be. <br><br>The packages arrived on time with a perfect item count. Simply amazing to me that they could do a perfect high part order right at Christmas. <br><br>Great company to deal with, just as it was over 25 years ago.","link":"http:\/\/www.resellerratings.com\/store\/Tower_Hobbies\/comment\/237352#comment237352","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tower_Hobbies.jpg","store_name":"Tower Hobbies","username":"housedad","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I believe this is the only place to buy R\/C hobbie parts... With well over 50 orders we have had only one damaged part (factory defect) and it was processed and taking care of in a very professional and timely manner...<br>I will not hesatate to order from them again because I have never had any problems with this company... <br><br>Out of 10 stars I would give them 10 plus...<br><br>OUTSTANDING!!! ","link":"http:\/\/www.resellerratings.com\/store\/Tower_Hobbies\/comment\/293651#comment293651","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tower_Hobbies.jpg","store_name":"Tower Hobbies","username":"scoooter","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service as always. I have ordered from them on and off for over 10 years. Their service has always been consistently great. Their prices are always competitive. Highly reccommended.","link":"http:\/\/www.resellerratings.com\/store\/Tower_Hobbies\/comment\/235507#comment235507","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tower_Hobbies.jpg","store_name":"Tower Hobbies","username":"The Stig","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shopping and paying was easy--no silly registration necessary. I received the item VERY PROMPTLY and exactly as described. Highly satisfied, and will not hesitate to use this seller again. Thanks Tower Hobbies!","link":"http:\/\/www.resellerratings.com\/store\/Tower_Hobbies\/comment\/522070#comment522070","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tower_Hobbies.jpg","store_name":"Tower Hobbies","username":"wilby","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I always get first class service from this company! This was my fourth order from them, and it was perfect as always. Order placed on the night of 3\/19, it shipped out on 3\/21 and was at my door on 3\/24 via UPS. It was a large order, and everything was well packed and arrived in perfect shape. And every order has been just as smooth! Their prices are good, and the shipping costs are not inflated. Highly recommend!<br><br>p.s. They send out really good coupon codes if you get on their mailing list.. They also offer a $10 per year membership where you get free shipping on larger orders, and some other discounts. But you should probably only consider this if you are going to make a lot of larger sized orders, but it my case it has been really worth it.","link":"http:\/\/www.resellerratings.com\/store\/Tower_Hobbies\/comment\/457721#comment457721","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tower_Hobbies.jpg","store_name":"Tower Hobbies","username":"Jerry_B","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Tower Hobbies is my first stop for RC Parts!<br>I have to say that I am nothing but completly satisfied with this company. I have now placed two orders with them. Searching, checkout and product information is fantastic. Great deals. My last order was mis-shipped. They went well beyond my expectations on getting the problem resolved. Calling Tower Hobbies was a very pleasant experience. Very courteous and knowledable. Didnt wait long on hold. Very satisfied. I will ALWAYS check Tower Hobbies first! ","link":"http:\/\/www.resellerratings.com\/store\/Tower_Hobbies\/comment\/540552#comment540552","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tower_Hobbies.jpg","store_name":"Tower Hobbies","username":"happyc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic, fast, reliable service. I am most amazed by their inventory, I have never had trouble finding exactly the hardware that I need! I am truly impressed by this company, and always get my hardware and hobby supplies from this shop. I\u0027ve had dozens of orders in the past few years and have never once been disappointed.","link":"http:\/\/www.resellerratings.com\/store\/Tower_Hobbies\/comment\/1190257#comment1190257","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tower_Hobbies.jpg","store_name":"Tower Hobbies","username":"Jetblast96","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service over all. They had everything i needed and shipped it fast. I called and they were more then helpful with all my questions.","link":"http:\/\/www.resellerratings.com\/store\/Tower_Hobbies\/comment\/75486#comment75486","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tower_Hobbies.jpg","store_name":"Tower Hobbies","username":"joe24","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a few batteries and got what I needed on-time and in excellent condition. Shipping was cheap for my particular item as well. $3.99 shipping is pretty darned cheap.","link":"http:\/\/www.resellerratings.com\/store\/Tower_Hobbies\/comment\/375182#comment375182","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tower_Hobbies.jpg","store_name":"Tower Hobbies","username":"ren28","rating":"5"}, "single");){kind=link}
"I placed an order with Tower Hobbies for over $150 worth of materials for a special, time-sensitive project. Shopping on the website was a bit overwhelming as they offer so many products it can sometimes be daunting to find what you’re looking for. They had a good selection and I found everything I needed. They also offered some discounts if you bought items in bulk which was a nice plus.
Less than 24 hours after the order was placed, they sent me an email asking for confirmation as the address I was shipping to was different than the address on my credit card. The next day they sent me an email saying my order had shipped, and provided a link to the UPS tracking webpage (on a side note, I much prefer it when companies link directly, instead of requiring me to enter the tracking code).
The order arrived the day BEFORE their estimated arrival; a nice bonus.
Upon opening the order I noticed they had accidentally given me the wrong item even though the correct item was indicated on the packing list. Conveniently, the number for Order Assistance was printed right on the packing list. I called the number and it was answered by a person on the 2nd ring. No silly computer to thank me for calling and ask which of the 7 cryptic departments I wanted to speak too.
The representative was very nice, and quickly found my order in the system. We identified the wrong item in my shipment and the item I was supposed to have received. After a moment on hold, she notified me that a replacement box with the proper item would be shipped out the next day -- Very simple and easy and without hassle.
I have to say, this was one of the most efficient and customer friendly dealings with mail order or internet companies that I’ve experienced --Defiantly an A+."