5/5

posted May-02-2011

"I ordered a Mission Oak 46-Inch Corner TV Stand thru TotallyFurniture.com and quickly received a call from Jim telling me the stand I ordered was out of stock but I could get another that was cheaper, same quality but a differnet color. I decided to stick with my original order even though it would be back ordered. What a great idea that was since the piece arrived earlier than I expected. It is veneered Oak over popular, no pressword, easy to put together, solid, beautiful finish, and exactly what I wanted.
TotatllyFurniture.com [and Jim] went out of thier way to ensure I recieved what if wanted. Very pleased with the quality and thier service is awesome."

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5/5

posted Apr-25-2012

"We purchased a beautiful Zuo light and a Nova table and Mirror. The pricing was the best at Totally Furniture compared to many other competitors. Everything was delivered in perfect condition, very professionally and timely. A couple of items were backordered and delivered exactly when promised. Debbie was terrific with status updates and communication. Highly recommend, will definately use again!"

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5/5

posted Mar-03-2011

"I love my large hand painted kitchen island I ordered from totally furniture. they went above and beyond to make sure I received exactly waht I was looking for. The piece is so beautiful and the quality is excellent. I will reorder with this company again, as I could not be happier. I just can't stop smiling, I'm so excited about it. It's beautiful!"

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5/5

posted Dec-13-2011

"LOVE these guys. As I would think most would, I had a lot of trepedation about buying furniture online. Granted, you still don't know exactly what you're getting because you can't inspect it, but the descriptions they gave were very accurate. However, what seperates these guys out is their customer service. They are on top of any questions you have with both return calls and emails. I had a problem with split shipping that they solved (and even absorbed some of the cost!). Lastly, the manufacturer had delayed one piece to the point where I had to go somewhere else and they cancelled the order without any questions or pressure and refunded the amount within 24 hours. They could not have been more responsive or treated me better as a customer. Thanks Debbie."

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5/5

posted Apr-25-2007

"I decided to buy from Totally Furniture on 4/7 after reading mostly favorable reviews of this online store on other sites. I was very pleased with the prices for the two Powell furniture pieces I ordered, and the shipping charges were reasonable. I received a prompt order confirmation email on the same day, then on 4/10 I received a note with the expected order shipment date of 4/12. On 4/11, I received a note with the tracking numbers and target delivery date, and my credit card was charged. The items arrived on schedule and in good condition, and meet all my expectations. I would purchase from Totally Furniture again."

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5/5

posted Jul-13-2011

"I ordered assorted items for a major bathroom renovation. Totally Furniture had very competitive prices. I ultimately chose Totally Furniture mainly because of various positive online reviews I read. Others had similar, and even slightly lower prices, but their reputations were subpar.

The stuff I ordered was shipped directly from the manufacturer. Very fast shipping. Some of the items arrived damaged. As you can imagine, I was not happy. This feeling disappeared, however, during my efforts to get everything resolved with Totally Furniture. They have a quote on their website: "Customer service is our #1 priority. We care about your needs! We seek to understand it and work with you toward meeting it." Well, in the end, they stuck by their word and everything worked out to my satisfaction. Was I extremely unhappy and frustrated about the damage? Absolutely. However, Totally Furniture's response made me a happy customer (responsive to my emails, with no delays). I recommend the company to anyone who is looking for very competitive prices and values customer service."

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5/5

posted May-16-2011

"I was browsing the internet for a glass coffee table not really expecting to buy furniture I had not seen directly. I saw a coffee table on Totally Furniture's website that was even better than what I thought I wanted. It was perfect, and the price was incredible. I ordered it, requesting a two week delay in delivery. It arrived precisely when I wanted it. There was a small problem about the item's code number. I called customer service right away and Debbie responded within a half hour with a solution that was more than generous. Four days later I received my "revised" original coffee table. I think the way a company handles problems is an indication of genuine commitment to customer satisfaction. I look forward to buying from Totally Furniture again -- and again."

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5/5

posted May-01-2012

"Was extremely happy with my furniture and the service. I was totally freaked out about buying a major piece of furniture on line. But the quality was great and though the piece arrived slightly damaged, they responded immediately with a more than satisfactory solution."

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5/5

posted Mar-14-2011

"I purchased bar stools from Totally Furniture and was so pleased with the customer service, along with the quality of the stools. I worked directly with the same customer service representative the whole time and she worked with the manufacturer to make sure the fabric was exactly what I wanted. The prices are hard to beat and I would definitely recommend going with Totally Furniture for your next home purchase!"

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1/5

posted Dec-20-2011

"This place falsely advertises! I placed on order for a bookcase that was to be shipped for christmas on Dec 9th. The website claimed they would ship the order in 6 days. Not only did they fail to send me an order confirmation until I contacted them (3 days later) but they could not guarantee delievery by christmas as advertised. "

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