5/5

posted May-01-2012

"Was extremely happy with my furniture and the service. I was totally freaked out about buying a major piece of furniture on line. But the quality was great and though the piece arrived slightly damaged, they responded immediately with a more than satisfactory solution."

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5/5

posted Apr-25-2012

"We purchased a beautiful Zuo light and a Nova table and Mirror. The pricing was the best at Totally Furniture compared to many other competitors. Everything was delivered in perfect condition, very professionally and timely. A couple of items were backordered and delivered exactly when promised. Debbie was terrific with status updates and communication. Highly recommend, will definately use again!"

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1/5

posted Dec-20-2011

"This place falsely advertises! I placed on order for a bookcase that was to be shipped for christmas on Dec 9th. The website claimed they would ship the order in 6 days. Not only did they fail to send me an order confirmation until I contacted them (3 days later) but they could not guarantee delievery by christmas as advertised. "

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5/5

posted Dec-13-2011

"LOVE these guys. As I would think most would, I had a lot of trepedation about buying furniture online. Granted, you still don't know exactly what you're getting because you can't inspect it, but the descriptions they gave were very accurate. However, what seperates these guys out is their customer service. They are on top of any questions you have with both return calls and emails. I had a problem with split shipping that they solved (and even absorbed some of the cost!). Lastly, the manufacturer had delayed one piece to the point where I had to go somewhere else and they cancelled the order without any questions or pressure and refunded the amount within 24 hours. They could not have been more responsive or treated me better as a customer. Thanks Debbie."

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5/5

posted Oct-11-2011

"I recently ordered the Santino Black Flat Panel Prepac-BAS-6310 LCD / Plasma TV Console. Shipping for the stand was quick, an arrived in good shape. The stand is perfect for what I wanted. I have a Sharp, 70" tv on the stand, and this was one of the few stands I found that worked width wise for the tv. The stand is great looking, contemporary, and holds all my components and dvds, etc.

I had one issue of a few small scratches on the stand, and I actually broke the glass in one of the drawer fronts by accident during the assembly process. I contacted customer service and received prompt response, as well as a replacement drawer front and a stain pen to take care of the scratches. If I have a need in the future for any extra furniture peices, I will definitely check this website first, and also recommend it to anyone I know that may need a new peice of furniture in the future!"

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5/5

posted Jul-13-2011

"I ordered assorted items for a major bathroom renovation. Totally Furniture had very competitive prices. I ultimately chose Totally Furniture mainly because of various positive online reviews I read. Others had similar, and even slightly lower prices, but their reputations were subpar.

The stuff I ordered was shipped directly from the manufacturer. Very fast shipping. Some of the items arrived damaged. As you can imagine, I was not happy. This feeling disappeared, however, during my efforts to get everything resolved with Totally Furniture. They have a quote on their website: "Customer service is our #1 priority. We care about your needs! We seek to understand it and work with you toward meeting it." Well, in the end, they stuck by their word and everything worked out to my satisfaction. Was I extremely unhappy and frustrated about the damage? Absolutely. However, Totally Furniture's response made me a happy customer (responsive to my emails, with no delays). I recommend the company to anyone who is looking for very competitive prices and values customer service."

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5/5

posted Jul-09-2011

"I placed two separate orders for diningroom chairs and kitchen chairs. While placing my orders, all questions were answered promptly. I had a couple of questions that needed some research and after accomplishing their research, they got back to me immediately. They also made some excellent suggestions and those suggestions helped me out so much. I felt like I knew these people personally and it was like talking to a long time friend. Unfortunately upon receipt of the chairs, one of them was damaged. I called Totally furniture and the issue was resolved within an hour. They contacted the company and a replacement was ordered. I will definately use Totally furniture again. The customer service is the best!!! Normally I like to see furniture before ordering it but working with Totally Furniture was such a great experience that I am now "hooked" on working with them.

Usually I don't give a rating of 5 unless it is perfect and this experience was."

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5/5

posted May-16-2011

"I was browsing the internet for a glass coffee table not really expecting to buy furniture I had not seen directly. I saw a coffee table on Totally Furniture's website that was even better than what I thought I wanted. It was perfect, and the price was incredible. I ordered it, requesting a two week delay in delivery. It arrived precisely when I wanted it. There was a small problem about the item's code number. I called customer service right away and Debbie responded within a half hour with a solution that was more than generous. Four days later I received my "revised" original coffee table. I think the way a company handles problems is an indication of genuine commitment to customer satisfaction. I look forward to buying from Totally Furniture again -- and again."

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5/5

posted May-02-2011

"I ordered a Mission Oak 46-Inch Corner TV Stand thru TotallyFurniture.com and quickly received a call from Jim telling me the stand I ordered was out of stock but I could get another that was cheaper, same quality but a differnet color. I decided to stick with my original order even though it would be back ordered. What a great idea that was since the piece arrived earlier than I expected. It is veneered Oak over popular, no pressword, easy to put together, solid, beautiful finish, and exactly what I wanted.
TotatllyFurniture.com [and Jim] went out of thier way to ensure I recieved what if wanted. Very pleased with the quality and thier service is awesome."

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5/5

posted Mar-14-2011

"I purchased bar stools from Totally Furniture and was so pleased with the customer service, along with the quality of the stools. I worked directly with the same customer service representative the whole time and she worked with the manufacturer to make sure the fabric was exactly what I wanted. The prices are hard to beat and I would definitely recommend going with Totally Furniture for your next home purchase!"

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