5/5

posted Nov-19-2009

"After using a 10 year old 35mm camera for so long i finally woke up and said its time to go digital the only issue was that i had no idea of to what i wanted to get so i started looking up all sorts of slrs boy i must say with all the models out it can get very confusing i saw a site called totalprodigital.com and let me tell you the name says it all i called up and spoke to a gentleman by the name of dave who was able to go over everything and explain to me all about these new digital slrs. I jus wanna say thank you totalprodigital for my new nikon d90 and your great prices def will do business again
"

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5/5

posted Nov-24-2009

"I began looking at one camera and Nate suggested I might want to consider a newer model with a lot more up to date stuff on it at a lower cost. What a wonderful surprise that was. Also, Kevin was of great assistance to me when I had some shipping difficulties. He lead me through them and all worked out just fine. Also, they had my camera out the door and on its way not in days but in minutes after my order was taken. Three days and 1500 miles later I had it at my door step. Now there’s service for you.
Thanks, guys.
"

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5/5

posted Dec-10-2009

"I placed an order with Peter over the phone last week and I just wanted you to know how happy I was with my purchase. Peter was not only incredibly patient with me and listened to my needs, but he directed me towards the perfect camera. Not only are your prices awesome, but so are your staff.
"

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1/5

posted Nov-29-2009

"Beware! I believe this company is a scam. I purchased a camcorder but afterwards began to feel wary. When I tried to call the customer service number to cancel my order....disconnected. When I sent them an email to their customer service email address they gave.....email returned (address not valid). This does not seem to be a legitimate company. Don't risk your identity with these guys!"

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1/5

posted Nov-30-2009

"I strongly recommend that you reconsider your purchase. I attempted to purchase a Canon 7D DSLR Camera. I received a telephone call the day after placing the order requesting that I provide the security code on the back of the credit card. I refused to provide the information. The phone number was registered to a High Point Cameras. When I called back to the number, the representative indicated he was not aware of Total Pro Digital and that he did not have any information about my Order. Like the person above, I recommend researching the Company before providing any credit card information. "

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1/5

posted Dec-08-2009

"The order process quickly sent an order confirmation. Three days later I receive an email from Totalprodigital.com indicating that they need additional information to process my order, please call.

I called and they asked for the number on the back of my credit card which I gave them. Then the attempted bait and switch. Customers have been returning this item, how about this one? I declined to switch. Then the sales for additional items they had on sale. I declined that also.

After a week with no shipping or status updates, I sent two emails requesting an order status. No replies. On the 11th day I canceled the order.

I doubt they ever had the item advertized at the low cost found through a Google search and listed under Redlabeldeals.com

My credit card was not billed and I have placed a new order through Amazon.com for $63 more.

The item was for a Canon 580EX II Flash. I will never use this company again and buyer beware."

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1/5

posted Dec-08-2009

"Total Pro Digital (totalprodigital.com)
After an order is placed with this company they usually call you to get you to modify your order. Upsell, out of stock, long time to place your order because it is coming from overseas. They will do anything to get you to change your order to something more expensive."

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1/5

posted Dec-10-2009

"BUYERS BEWARE!!!! This is a scam site!

I ordered a digital camera package on December 2 2009 over the phone. I only wanted the camera, which was a Canon EOS 7D with battery and charger (priced at 1,129.00 on their web site). I spoke with a man named Nate and he quickly upsold me a "special package" that was supposed to include a brand new lens, 2 flash cards (which he said were 394 speed), aluminum camera case, 5 hour rechargeable battery, 72 mm three piece filter kit, lens care and maintenance package, LCD screen protectors and a three year factory warranty.

The deal he described seemed fair at $3799.99 so I authorized the sale. After I got off the phone with him I researched the items in the package and found that the memory chips he described did not exist. So I called them back and spoke to Brad Jennings and asked for the brand and model number of the memory chip and he told me it was Lexar 394 speed. I did an internet search for that chip while he was still on the line and when nothing came up his answer was that "Lexar doesn't advertise all their fastest chips". I also inquired about the lens (supposedly a NEW 18-250mm f/3.5-6.3 DC OS HSM) which he quoted being valued at $999.00 - $1499.00 and I searched for that item as well (while he was still on the phone) and found it on the manufacturers web site for MSRP of $800.00 and on multiple web sites for $529.00. His response was that this lens was a "NEW" version of what I was looking at and that the manufacturer has over 1000 lenses and that I can't expect them to put them all up on their site. Then I said "I would like to cancel the order". And he said: "It's too late, the order has been processed". My wife then got on the phone and told him that he was a scammer and that we would refuse the package. Then he said: "If you refuse it, you'll have to pay a 17% restocking fee. Why don't you just wait for the package and I personally promise that you will be satisfied or else you can return the package at no charge". My name is Brad Jennings, if you are unsatisfied with ANYTHING just call be at 877-728-3188 x 7601". My wife clarified the FREE RETURN and he confirmed.

We received the package yesterday December 10, 2009. The ONLY thing in the box that he promised was the camera - all of the other items were cheap versions of what he promised. There was no itemized list of the order. When I priced the items in the box - based on prices from their web site (which are higher than all the other camera sites) - the total should have been $2,145.47 not $3,799.99. So I called Brad Jennings and complained that I didn't get what he promised me and that I was overcharged for what I did get. He said: Sorry but if you want to return it you'll have to pay a %17 restocking fee ($645.99) via cashiers check. I reminded him that he promised us a free return and he said: "No, I said I would give you free return shipping". We argued back and forth and I gave up and called VISA to file a complaint.

These guys just wanted us to accept the package so that it would be hard to return.

BUYERS BEWARE!!!!

Any reputable online store will do the following:

1. Send a confirmation email with an itemized list of goods and prices.

2. Cancel the order within an hour of placing it.

3. Actually send the items they promise.

4. Make a resonable attempt to resolve a dispute.

5. Offer a resonable return policy."

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1/5

posted Dec-16-2009

"I ordered a camcorder at an unbelievable price (and that's just what it was) from these guys on 27 Nov 09. I just wanted the camcorder and not any of there accessory paskages available for 100s of dollars more. Later that day I recieved the following message:

"This email is in regards to order number ****, which was recently placed with us.

One or more of the items you have ordered has become unexpectedly backordered. Since we do not have an exact date of arrival for your products, your order has been canceled."

Their website never said anything about the camcorder being out of stock and three days later it was repriced $30 dollars higher.

I sent an e-mail to their order department that went unanswered.

Bottom line: If it sounds to go to be true it probably is. Be very careful ordering from these guys. I don't think they ever had any intention of selling the camcorder at the advertised price and probably won't honor the price they have posted now.

I reordered the camera on Amazon for $150 more but at least I know I won't get ripped off. "

This review was modified by jedisurgeon on December 16 2009 02:19:41 PM

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1/5

posted Dec-18-2009

" My wife ordered a Nikon D5000 from this company Total Pro Digital. The sales guy Kevin Glass or so he says, spent a lot of time on the phone with my wife. He sold her the D5000. My told me this and check the reviews on line. After reading these reviews I called them and spoke to this guy Kevin. When I inquired about where the company was located he started to tell me about his warehouse. I asked him where he was and he reluctantly gave me the address of 1414 Roller Rd. Ocean, NJ. (A Bing search shows an open field for the address.) He also told me my items already shipped. I told Kevin I read the reviews and they didn’t look to favorable for his company, I specifically mentioned unauthorized charges to customers credit card. I told Kevin that if there where any other charges to my wife’s card he would have to answer for them. At this point Kevin (who is in customer service/sales) begins to yell at me and asks if I’m threatening him likes some kind of “Gumba”. (I term he learned in customer service training no doubt). When I advised him I have no desire to go to Ocean, NJ to beat him up like a “Gumba” that I would use the legal system in my state to deal with him and reminded Kevin that I was the customer. Kevin then assured me that there would be no other charges on my Credit Card and that I would get the merchandise I ordered to include a better zoom lens then the Nikon. He then went onto tell me that all the bad reviews where from his competitors and his customer service skills are second to none. At this point I realized I was dealing with a person who cared more about trying to intimidate then trying to help me. I again tell Kevin that I will be watching my credit card statements and checking the items in the box to make sure it was what my wife ordered.

Well two days later the box arrived. The lens that was in the box was not a better lens. So I called Kevin again. I explained to him that I felt he took advantage of my wife’s lack of knowledge of camera equipment. Kevin tried to tell me the Sigma lens was better then the Nikon lens but his explanation went nowhere. When he finally came around and admitted the lens wasn’t as good he change is story to the camera body. He told me I got the USA model (thank god because that is where I ordered it and strangely enough the same country I live in.) What the whole thing equates to is that my wife was charge about $400.00 for the battery, which Kevin told me does not come with the USA camera. I found this hard to believe because I have never bought a camera that did not include the battery. When I pressed Kevin on this he changed the subject to the body of camera again. When I asked Kevin about returning the camera he told me there would be a 10% restocking fee. I told Kevin that’s fine I can dispute that with my Credit Card company. Kevin then told me that it wouldn't matter because they would believe him because he does, get this, $500,000,000.00 in business with the credit card companies a year. That’s right, five hundred million dollars a year. As far as I know they are not even on the stock market. At this point it was about all the BS I could take from the guy and ended my call with him.

I have never in my life been treated so bad by either a sale person or a customer service rep. DO NOT, I REPETE, DO NOT, BUY ANTHING FROM THE COMPANEY. Even if you are a Gumba
"

This review was modified by showzr on December 18 2009 10:35:07 AM

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