1/5

posted Nov-29-2009

"Beware! I believe this company is a scam. I purchased a camcorder but afterwards began to feel wary. When I tried to call the customer service number to cancel my order....disconnected. When I sent them an email to their customer service email address they gave.....email returned (address not valid). This does not seem to be a legitimate company. Don't risk your identity with these guys!"

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1/5

posted Nov-30-2009

"I strongly recommend that you reconsider your purchase. I attempted to purchase a Canon 7D DSLR Camera. I received a telephone call the day after placing the order requesting that I provide the security code on the back of the credit card. I refused to provide the information. The phone number was registered to a High Point Cameras. When I called back to the number, the representative indicated he was not aware of Total Pro Digital and that he did not have any information about my Order. Like the person above, I recommend researching the Company before providing any credit card information. "

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1/5

posted Oct-18-2010

"Total scam site. They got me with bait and switch on Canon lens. Sold me A "professional" edition Sigma Lens for at the "deal" price of $475 marked down from $699. Unfortunately read these posts AFTER making the purchase. I looked up the UPC code from the Sigma box when it was delivered and it came up as a $159 consumer lens. I also called Sigma corporation and asked about their "professional" edition lenses. They told me there is no such thing and the "PE" on the bottom of the box the sales person said I should look for merely indicates that the BOX is made from recycled materials. I called today to get an RMA number and they actually wanted me to send them a copy of a certified check or money order for another $89.90 in order for them to give me the RMA (return authorization) When I asked why they would not just deduct the "re-stocking" fee from my refund he said that I had probably already complained to my bank and canceled my account. Which of course I had.By the way my total original purchase with them was $471.45. When I asked why the fee was more than 10% I was instructed to read the word before 10% on the invoice. Which states that returns "may" be subject to a "minimum" 10% restocking fee. THIS PLACE IS A TOTAL SCAM STAY AWAY, PLEASE LEARN FROM MY MISTAKE AND SAVE YOURSELF THE AGGRAVATION I AM GOING THROUGH!!!!"

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1/5

posted Dec-28-2009

"I never got anything I had talk to a number of reps telling my flash wasn't in stock and to buy a like one at a huge mark up I sald no when I call they tell me it is in stock so I ordered again and still nothing just reps calling trying to get me to buy something more when I first found this site I told all my friends about it so they ordered stuff to not one has gotten anything I think this is a scam site for credit card thefts to get personal info about people the say they are selling things but who knows anyone that has gotten anything from them"

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1/5

posted Dec-05-2010

"I called to order what I had decided on, a Nikon camera with and two Nikon lenses. Zack took order than said they have a unadvertised special with professional digital lenses. I told him that it was 400=500 more and he told me all the benefits of going with the digital lenses instead of the lense I ordered off their page. I said I wanted Nikon lens and he continued to tell me this unadvertised special was the best. I recieved my order and SIGMA lenses were in it. It was MUCH more then alittle more expensive. The nikon camera instead of being $1699. was $2500.I phone Zack up he said he had to send me to Customer service where I got KEVIN. Kevin had to give me a special number to see that camers priced at $2500.00 it was no where on the pages with out typingin a special number into serch. He went on about how it was the usa version not the Japanese. Nikon USA sells the same exact thing for $1699. with sales tax. He said the lense were great and rather than give me a RMA # to use the lenses and see if I liked them and to call me back. We went back and forth me sayingI did not want or order Sigma lenses and he say try them. Just try them to see and then call me back. I tried the next day a Weds. just before 5pm and they were closed till the following Monday(Jewish hoilday) I call Kevin back and said I was not sleeping over this rip off. I then was told it be 15% restocking fee. I said I would pay $400. but no more because they had not sent me what I had ordered. Long story short .The entire box is still sitting unused. Niether lense cap has been taken off. I told him the original box was packed and waiting for a return Merchandise authorization but he cointined to say I had to pay the 15% restocking plus shipping. on what I DID Not order.I am trying to go though my credit card company. which is not going so well. Months later still upset with myself for spend monies and getting ripped off I still am depressed, and the box stll waiting to be returned ,totally unused. Three different times I called Kevin the third time he hung up on me then immedisatly called me back. I am close to 60 years old and have had many dealing with many companies and I have never encounter one like this. DO NOT BUY FROM THEM!
"

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1/5

posted Jun-19-2010

"I was totally scammed by this company. Don't buy from them. I was upsold with total lies. The products received did not match the representations of Dave, the salesman. Everything from the lenses to the memory cards were misrepresented. Once I received my order and realized I had been taken for a ride, I attempted multiple times to phone the company. I was put on hold for hours. When I finally spoke with a live person, I was told I had to talk to Dave, my sales rep, who just happened to never be there. I am still attempting to figure out a way to unwind this problem, but I probably learned a hard lesson with a good old beating."

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1/5

posted Dec-18-2009

" My wife ordered a Nikon D5000 from this company Total Pro Digital. The sales guy Kevin Glass or so he says, spent a lot of time on the phone with my wife. He sold her the D5000. My told me this and check the reviews on line. After reading these reviews I called them and spoke to this guy Kevin. When I inquired about where the company was located he started to tell me about his warehouse. I asked him where he was and he reluctantly gave me the address of 1414 Roller Rd. Ocean, NJ. (A Bing search shows an open field for the address.) He also told me my items already shipped. I told Kevin I read the reviews and they didn’t look to favorable for his company, I specifically mentioned unauthorized charges to customers credit card. I told Kevin that if there where any other charges to my wife’s card he would have to answer for them. At this point Kevin (who is in customer service/sales) begins to yell at me and asks if I’m threatening him likes some kind of “Gumba”. (I term he learned in customer service training no doubt). When I advised him I have no desire to go to Ocean, NJ to beat him up like a “Gumba” that I would use the legal system in my state to deal with him and reminded Kevin that I was the customer. Kevin then assured me that there would be no other charges on my Credit Card and that I would get the merchandise I ordered to include a better zoom lens then the Nikon. He then went onto tell me that all the bad reviews where from his competitors and his customer service skills are second to none. At this point I realized I was dealing with a person who cared more about trying to intimidate then trying to help me. I again tell Kevin that I will be watching my credit card statements and checking the items in the box to make sure it was what my wife ordered.

Well two days later the box arrived. The lens that was in the box was not a better lens. So I called Kevin again. I explained to him that I felt he took advantage of my wife’s lack of knowledge of camera equipment. Kevin tried to tell me the Sigma lens was better then the Nikon lens but his explanation went nowhere. When he finally came around and admitted the lens wasn’t as good he change is story to the camera body. He told me I got the USA model (thank god because that is where I ordered it and strangely enough the same country I live in.) What the whole thing equates to is that my wife was charge about $400.00 for the battery, which Kevin told me does not come with the USA camera. I found this hard to believe because I have never bought a camera that did not include the battery. When I pressed Kevin on this he changed the subject to the body of camera again. When I asked Kevin about returning the camera he told me there would be a 10% restocking fee. I told Kevin that’s fine I can dispute that with my Credit Card company. Kevin then told me that it wouldn't matter because they would believe him because he does, get this, $500,000,000.00 in business with the credit card companies a year. That’s right, five hundred million dollars a year. As far as I know they are not even on the stock market. At this point it was about all the BS I could take from the guy and ended my call with him.

I have never in my life been treated so bad by either a sale person or a customer service rep. DO NOT, I REPETE, DO NOT, BUY ANTHING FROM THE COMPANEY. Even if you are a Gumba
"

This review was modified by showzr on December 18 2009 10:35:07 AM

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1/5

posted Oct-07-2010

"Fortunately for me, I checked out Total Pro Digital on ResellerRatings.com BEFORE making my purchase; and given what I found, will not be dealing with them.
I also took the time to send them an e-mail scolding them for their deceptive practices, but guess what -
failed delivery.
"Delivery to the following recipient failed permanently:
info@TotalProDigital.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No Such User Here" (state 14)."

This is using the contact address on their site.
My guess is they have, or are in the process of,
opening another site under a new name.
Watch out for these people!!
"

This review was modified by John Robert on October 07 2010 09:29:47 AM

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5/5

posted Nov-19-2009

"After using a 10 year old 35mm camera for so long i finally woke up and said its time to go digital the only issue was that i had no idea of to what i wanted to get so i started looking up all sorts of slrs boy i must say with all the models out it can get very confusing i saw a site called totalprodigital.com and let me tell you the name says it all i called up and spoke to a gentleman by the name of dave who was able to go over everything and explain to me all about these new digital slrs. I jus wanna say thank you totalprodigital for my new nikon d90 and your great prices def will do business again
"

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1/5

posted May-25-2010

"THIS Place is NOT good.....Total Package price-$1,279.98,I bought a Canon
XSI/450D,kit,they sold me a macro telephoto lens that they said sold for $400.00,they would sell it to me for $299.00,a set of filters,and a few other odds and ends that were NOT up scale items,when I got me box,and to boot,the software was NOT in the box,I had to get that from Canon, I was unable to figure out where the $1279.98 went,the camera I was able to find at alot of other sellers for less,the lens ,I did a search on that and 3 other places including bhphotovideo.com had the same lens for $169.99!I made 2 phone calls to Total Pro,1 was during the stated hours,where I was put on hold for over 35 minutes,the second was also during stated hours,but the recording told me I called during OFF Hours,from 2 emails came NOT one reply.I will from now on stick to BH............sometimes..a bargain can end up being not such a bargain............and I for got to mention,the camera they sold me was NOT made in America..........Im so damn pissed......."

This review was modified by qikshots on June 06 2010 05:36:33 PM

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