1/5

posted Dec-05-2010

"I called to order what I had decided on, a Nikon camera with and two Nikon lenses. Zack took order than said they have a unadvertised special with professional digital lenses. I told him that it was 400=500 more and he told me all the benefits of going with the digital lenses instead of the lense I ordered off their page. I said I wanted Nikon lens and he continued to tell me this unadvertised special was the best. I recieved my order and SIGMA lenses were in it. It was MUCH more then alittle more expensive. The nikon camera instead of being $1699. was $2500.I phone Zack up he said he had to send me to Customer service where I got KEVIN. Kevin had to give me a special number to see that camers priced at $2500.00 it was no where on the pages with out typingin a special number into serch. He went on about how it was the usa version not the Japanese. Nikon USA sells the same exact thing for $1699. with sales tax. He said the lense were great and rather than give me a RMA # to use the lenses and see if I liked them and to call me back. We went back and forth me sayingI did not want or order Sigma lenses and he say try them. Just try them to see and then call me back. I tried the next day a Weds. just before 5pm and they were closed till the following Monday(Jewish hoilday) I call Kevin back and said I was not sleeping over this rip off. I then was told it be 15% restocking fee. I said I would pay $400. but no more because they had not sent me what I had ordered. Long story short .The entire box is still sitting unused. Niether lense cap has been taken off. I told him the original box was packed and waiting for a return Merchandise authorization but he cointined to say I had to pay the 15% restocking plus shipping. on what I DID Not order.I am trying to go though my credit card company. which is not going so well. Months later still upset with myself for spend monies and getting ripped off I still am depressed, and the box stll waiting to be returned ,totally unused. Three different times I called Kevin the third time he hung up on me then immedisatly called me back. I am close to 60 years old and have had many dealing with many companies and I have never encounter one like this. DO NOT BUY FROM THEM!
"

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1/5

posted Oct-18-2010

"Total scam site. They got me with bait and switch on Canon lens. Sold me A "professional" edition Sigma Lens for at the "deal" price of $475 marked down from $699. Unfortunately read these posts AFTER making the purchase. I looked up the UPC code from the Sigma box when it was delivered and it came up as a $159 consumer lens. I also called Sigma corporation and asked about their "professional" edition lenses. They told me there is no such thing and the "PE" on the bottom of the box the sales person said I should look for merely indicates that the BOX is made from recycled materials. I called today to get an RMA number and they actually wanted me to send them a copy of a certified check or money order for another $89.90 in order for them to give me the RMA (return authorization) When I asked why they would not just deduct the "re-stocking" fee from my refund he said that I had probably already complained to my bank and canceled my account. Which of course I had.By the way my total original purchase with them was $471.45. When I asked why the fee was more than 10% I was instructed to read the word before 10% on the invoice. Which states that returns "may" be subject to a "minimum" 10% restocking fee. THIS PLACE IS A TOTAL SCAM STAY AWAY, PLEASE LEARN FROM MY MISTAKE AND SAVE YOURSELF THE AGGRAVATION I AM GOING THROUGH!!!!"

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1/5

posted Sep-28-2010

"KEEP AWAY. We need to shut down this business.
Shady and conniving. I feel bad for the people who work there who think it's okay completely take advantage of people.

There's nothing honest about this "business"

KEEP AWAY. "

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1/5

posted Sep-27-2010

"Horrible! Not only is this company a bait and switch, but scam artists. It took them two weeks to deliever my order. And before it was even delivered, they failed to give me a tracking number and refused to respond to my emails. The bright side is that I filed a claim against the company and got my money back. I had told them I was refunding the merchandise only to have them tell me I had to pay a $75 restock fee. Horrible service, and horrible people! Never ever give these people the time of day."

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1/5

posted Aug-24-2010

"I could not believe how this company is still around. I went to order a D3000 camera looked like a good price, so I placed the order. Then they emailed me saying they need more information. They only wanted you on the line to try to get you more information. They started telling the I should by the battery and charger. I said what normally that is part of the package. Then I should buy an American version so I can have English not Japanese another thing left off in the information. Then them trying to make me upgrade all the items. This company is close to false advertisment. Never buy from them. "

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1/5

posted Aug-24-2010

"Horrible! I was wanting a Canon T1i, placed an order and got that same email that all the reviewers talk about getting. I tried to call the #, not realized they were a sham and it was busy for 2 days straight, including during hours they were supposedly closed and open. I then did as the website said and tried emailing them. NO RESPONSE. I then found this site and wish I had seen it first. I emailed and told them to cancel the order, no response. I will not give them the security code off of my card! I tried calling again today and you can now get to their menu, but 30 min later, I have better things to do than sit on hold. I have sent 3 emails telling them to cancel and no response at all. "

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1/5

posted Aug-21-2010

"Everyone, please read the reviews on this site, they are true. I have no idea what status my order is in for no one will answer the phone except for the BAIT and SWITCH call i received on Friday this week. I did not take the bait and told them to leave my order as is. Asked about when the item would be shipped, answer is 24 hours.. 24 hours from WHEN? Im sure i will not get my item but will update this when i am told the item is not in stock and the order is cancelled. I SURE hope they do this and i can quit worring about this HORRIBLE experience. I assure you i am not a competitor of this company for if that were true, this company would not be in business for one good sale would ruin this company. I will update later this week but for those of you contemplating purchase from here. Do yourself a favor and look elsewhere. Maybe a bit more expensive but at least you get your product with an bait and switch.

As promised, update 8/23/10 - phones out of order, website says mail, this is the response i got. This is an automatically generated Delivery Status Notification.

Delivery to the following recipients was aborted after 2 second(s):

* info@totalprodigital.com

"

This review was modified by tdulcich on August 23 2010 08:19:05 PM

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1/5

posted Jun-25-2010

"I wish I had read the reviews on resellerratings before doing business with Total Pro Digital. I can ditto everything being said from other consumers dealing with this company. They are a classic "bait and switch" and believe me, they are pros at the game. They will lie about the product to get your money and it is impossible to return the item regardless of what they say. These guys are absolute scammers that have nearly perfected their game so it is very difficult to prove their dishonesty. No other way to say it.... they are crooks!!"

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1/5

posted Jun-19-2010

"I was totally scammed by this company. Don't buy from them. I was upsold with total lies. The products received did not match the representations of Dave, the salesman. Everything from the lenses to the memory cards were misrepresented. Once I received my order and realized I had been taken for a ride, I attempted multiple times to phone the company. I was put on hold for hours. When I finally spoke with a live person, I was told I had to talk to Dave, my sales rep, who just happened to never be there. I am still attempting to figure out a way to unwind this problem, but I probably learned a hard lesson with a good old beating."

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1/5

posted May-29-2010

"My orginal internet order with Total Pro Digital was for a Nikon d90 and a 18 - 200 VR Nikor lens, $1048, free shipping. TPD emailed back that I needed to call them to complete the order. This seemed awkward. On the phone with Alex my order was slowly turned toward another 'DEAL' -- the NIKON d5000 camera and a Sigma lens and I was given a break on pro quality filters, rapid battery charger and a 8GB pro memory card -- a bargain kit for $1399. When I hesitated to ok it -- he 'threw in' free expedited shipping and insurance. Alex said he was a professional photographer and seemed knowledgable on what my projected needs would be regarding this purchse. I deferred to that and ok'd the order. I was going to use American Express but he couldn't accept that(even though AE logo is on their website). The charge was put through using a Visa.

As soon as I got off the phone I started checking on what this bargain kit really entailed and began feeling that I had just experienced a bait and switch. The camera and lens were much cheaper than my original order and I was being sent (supposedly) $299 pro filters,a $250 pro memory card and a pro battery/charger. When I tried to check on these exact items I could not because I was never sent an itemized copy of the $1399 camera kit purchase -- not mailed nor emailed. Neither was there any record of my purchase in my account on the Total Pro Digital website.

Red flags were flying everywhere.

TPD website states Internet customers must contact TPD "BY PHONE ONLY". But phone calls do not provide written proof or confirmation of any transaction. The more I thought about these things, the more I felt uncomfortable having purchased anything from TPD.

By the time the shipment arrived (one week), I decided not to open it. I brought the unopened package to the local UPS store for return shipment and used the same method as was shipped to me -- UPS 5 - 7days ground, $18.95. It was shipped from Brooklyn. (from what I understand in other complaints they used to work out of New Jersey)

I sent TDP an email explaining my refusal of the package and their lack of professionalism. I also informed my credit card company of the situation and the returned package. Visa put the purchase in dispute and will investigate.

Now, after reading other buyer's experiences with TPD, I see the pattern (and same thing with Primo Cameras).

Thanks to all of you other buyers for posting your 'shady' experiences. Hopefully we'll be able to stop others from using these sites.

"

This review was modified by kirkwork on May 30 2010 07:20:31 AM

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1/5

posted May-25-2010

"THIS Place is NOT good.....Total Package price-$1,279.98,I bought a Canon
XSI/450D,kit,they sold me a macro telephoto lens that they said sold for $400.00,they would sell it to me for $299.00,a set of filters,and a few other odds and ends that were NOT up scale items,when I got me box,and to boot,the software was NOT in the box,I had to get that from Canon, I was unable to figure out where the $1279.98 went,the camera I was able to find at alot of other sellers for less,the lens ,I did a search on that and 3 other places including bhphotovideo.com had the same lens for $169.99!I made 2 phone calls to Total Pro,1 was during the stated hours,where I was put on hold for over 35 minutes,the second was also during stated hours,but the recording told me I called during OFF Hours,from 2 emails came NOT one reply.I will from now on stick to BH............sometimes..a bargain can end up being not such a bargain............and I for got to mention,the camera they sold me was NOT made in America..........Im so damn pissed......."

This review was modified by qikshots on June 06 2010 05:36:33 PM

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1/5

posted May-13-2010

"THIS PLACE IS A SCAM.
My original purchased was T2i body + 28-135mm lens for less than 1000.0. The next day I got an email from them and said I need to call them regarding about my purchased. So I called them and the rep named Dave answered the called. He said the lens that I ordered with this body is not a good combination, it is actually will not provide an optimal lighting, and he suggested to go with 18-55mm lens(which the one come as a kit.) So I asked him what is the different between this lens and the one that came with the kit? He said this one is the new lens and give you more light comparing to the kit lens. He told me to go to totalprodigital dot com and search for item number 172A, and I did and it shows $649.00. I believed him and ordered for $1330.00. A week later I got the item and it turned out to be the same lens as kit lens but I paid $400 bucks above the market priced. I called them back to dispute my ordered but they said this sell is final. This place is a scam place, DO NOT ORDER FROM THEM. I learn it from the hard way. "

This review was modified by ttran12568 on May 13 2010 05:01:42 PM

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1/5

posted Mar-18-2010

"This company is BY FAR THE WORST. I will never do business w/ this co. again. They are masters at the bait & switch. List one price & all of a sudden they forgot to charge for this...forgot that....forgot another fee. What a bunch of fools. They try to nab your wallet for hundreds more & have no idea about the product (as evidenced by the salesman telling you that the product that comes w/ the camera is basically "junk". They tried to sell me a battery for my dslr at $170. The company manufactured battery (exactly the same) is $40. Never use this company unless you have alot of disposable income....real disposable. FOOLS!"

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1/5

posted Mar-11-2010

"UPDATE 3/17/10
I filed a complaint with the BBB of New Jersey, see below for response;
Business Name: Totalprodigital

Thank you for contacting BBB about your dispute. We have attempted to contact the company at the following address:

Totalprodigital
1414 Roller Rd
Ocean, NJ 07712-3427

We regret to inform you the mail we sent to the business was returned as UNDELIVERABLE or they are no longer in business.

Well they are still in business. I finally was able to speak with a "supervisor" and settled on crediting me back $300. With the merchandise worth a little more than $100 I am still out about $100 but I guess I can consider this a lesson learned. I did file a claim with my bank as well since I used my ATM and they actually re-deposited the funds in question of $499.98 while they investigated. However, if they could not come up with a decision in my favor I would have been out the entire amount and didn't want to take that chance. The $300 did show back up in my account but I had to yell and scream at this person which I really didn't feel bad about. Again, DO NOT USE THIS COMPANY!

What a scam this place is. I started out by ordering a Nikon D5000 and placed the order on their website. Received a call 2 days later and spoke to a rep named Alex, he actually talked me out of the D5000 and now I know why after reading several complaints and reviews on this place, THEY DO NOT STOCK THEM! He actually tried to talk me in to buying the battery of the D5000 for 149.00 before I decided not to purchase it, really, the battery doesn't come with it? Please. I did end up purchasing a 2X teleconverter for my Nikon 200mm telephoto, all this time thinking I was purchasing a Nikon product and also went with some filters that I didn't have which he claimed retailed for 149.00 but would give me a deal. All told I spent 499.98 for these two items. Low and behold they arrive in a UPS envelope no less not a box. What was in the package was a Digital Concepts 2x teleconverter for Nikon SLR, price on the internet for this lens, around 80.00, the filters, hmmm, found them for 11.00. Called to get an RMA, no such luck, was transferred to vmail, emailed for an RMA as well, no such luck, received mailer daemons from the email on their website, info@totalprodigital.com and from the invoice, support@totalprodigital.com. I filed a claim with my bank and a complaint with the BBB of New Jersey, avoid this place at all costs PLEASE!"

This review was modified by Remy4 on March 17 2010 09:27:02 AM

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1/5

posted Dec-28-2009

"I never got anything I had talk to a number of reps telling my flash wasn't in stock and to buy a like one at a huge mark up I sald no when I call they tell me it is in stock so I ordered again and still nothing just reps calling trying to get me to buy something more when I first found this site I told all my friends about it so they ordered stuff to not one has gotten anything I think this is a scam site for credit card thefts to get personal info about people the say they are selling things but who knows anyone that has gotten anything from them"

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