1/5

posted Aug-04-2011

"5/8/11- Totalconsole Inc, what a joke, I ordered over $100 of XBOX 360 controller on 21/7/11 and payment was taken via paypal instantly. I have not heard anything from them despite emailing three times and receiving their auto reply stating that they will get back within 2 business days.

I have escalated with Paypal for my money back and certainly would not put any future business their way."

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1/5

posted Jun-18-2011

"Very poor customer service, I attempted a purchase from totalconsole.com because they are located near me, for faster shipping and supporting a local business. After a few days I had not received shipping information so i sent a email asking about shipping. Auto reply: "We will respond to your email within two business days."
2 days later still no reply, so I sent another email where I told them to ship my item or give me a refund, no reply.
The next day I opened a dispute in PayPal and sent a final email to totalconsole telling them I will close the dispute when I get a refund, I got my refund and a reply an hour later.
Another business on the other side of the country took my order that same day, shipped the item 2 hours after that and sent a personal email thanking me for shopping with them. And the price was a little lower than totalconsole anyway.
Do not use totalconsole.com, if you do intend to buy from them send them a email first asking about shipping time, then save their reply."

This review was modified by Wii_Gamer on June 18 2011 01:02:29 PM

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1/5

posted Oct-15-2010

"I placed an order for a Scorch. Witch is listed on their website as 'in stock.' 24 hours after my purchase totalconsole marked the order "completed" in paypal with no shipping information or tracking number.
I emailed totalconsole to find out what's going on. I never received a response. 3 days later totalconsole refunded my order with no explanation. They still list the scorch as in stock.
Don't buy from this company. I wouldn't trust them with your personal information. And it's imposable to talk to some one from the company. "

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1/5

posted Sep-20-2010

"I wouldn't recommend this merchant. An in-stock item has taken 10 days and counting to ship. An e-mail inquiry has take 3 days and counting to turn around. Obviously, I'm not ordering a dialysis machine from totalconsole.com, but instant-payment-indefinite-wait is unacceptable. The process of getting the money back will be more interactive, if not pleasant."

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1/5

posted Aug-08-2008

"Parts missing from order. NO response from numerous emails..."

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1/5

posted Dec-26-2007

"I am currently in a paypal dispute with this seller. After reading many of the reviews here for this site and for divineo.cn/com, I fear I may be running into a similar scam. I made a large purchase, nearly $200 and I still haven't received any kind of communication from them that wasn't an automated service. I hope I can get my money back."

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1/5

posted Nov-30-2007

"I purchased 3 XCM new chameleon case with HDMI port (BLACK) (one for me, the 2 others for my friends who don’t have credit cards). When the shipment arrives I find that there is only 2 of the three cases and a small note stating "sorry one of the cases is backordered and will not be shipped for a week." I was very displeased with this because I should have been notified before hand that they where only shipping 2 of the cases and that i was going to have to wait another week for the third. With seeing that I emailed Total Console Inc about this and they gave me the excuse that it was for warranty purposes. Now which is it, backordered cases or warranty purposes. That made me mad. They started lying to me, their customer. On top of that, within their emails they sent it to me as someone would a friend (not as a business to a customer). They are very unprofessional within their emails, and I would never purchase another item from them again. How ever I would recommend Divineo, which so far has been reliable."

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5/5

posted Nov-12-2007

"My order didn't actually get through because of PayPal problem, but I just wanted to comment on their customer service. They ACTUALLY have people there that work! They responded to my e-mails within 30 minutes to an hour, and they tried to help me through the PayPal problem. They do not draft the money from your bank account until it is approved by PayPal (Which means you don't have to dispute the charge to your bank because they didn't ship your order).

Also if you haven't tried divineo.cn or .com, they also have superb service and low prices as well."

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