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"Well, I have actually dealt with Several Toshibas at work, doing tech support, and they are nice, but not having a purchase order to actually rate them myself (and they weren't my machines), I did not.
But I rated them with my wallet, and my most recent notebook is a Toshiba. Ultra-high quality, beutiful screen, and lightning fast for only modest specs, as long as you aren't doing 3D graphics (Satellite A105-4001).
Anyway, after a bit of carelessness on my part (doing some long-term CPU intensive stuff in a warm room), the graphics chip went. Given this was the first time out of dozens I've dealt with, I can hardly complain about quality, it should have happened sooner, if anything.
Still, I went through the diagnostics myself, and I verified it was the graphics chip. I called the tech support, expecting to go through the whole thing again, including answering idiotic questions. I never actually dealt with their support before, and I was wrong. No idiotic questions, the agent had a brain /and/ used it. He asked me to do one thing I hadn't done, and replied with "Yes, your guess was right, it's the graphics, here are some service tech shops..." The whole thing took less than 8 minutes, and 4 of that was wait time (oh, and no phone system maze!)
Still waiting to get the notebook back, but given the quality I've had so far with dealing with them, and their prodcuts, I'm not worried. I will update when I get it back, if I remember, if I forget, it was a good run."
It's been working great since I bought it, although I wish I bought it later, since it's had some price drops.
Other than that, it works great, runs games fine, dvd picture is great on the 17 inch screen, and the tv tuner is awesome, I record all my favorite shows.
There is only one complaint that I have, when I start up UT2k4, it takes forever to load up maps and such, but I doubt this is a problem due to the computer, as many of my other friends also have this problem, and they use a wide range of computers (dell, Hp, etc.) Battery life isn't that great, around an hour to an hour and a half, but I bought this mainly as a desktop replacement, so I rarely have to rely on battery power.
The buying process was quite simple, went to comp usa, ordered one (since they were out of stock) came back a few days later to pick it up.
I immediately took it to a lan party not more that 3 days later (didn't feel like lugging my pc with me) and it ran great. Ran all the games I wanted to play, and ran them fast (even faster than my desktop.) I would most definitely buy another Toshiba Laptop in the future."
This review was modified by MarginalMeaning on July 19 2004 09:54:30 AM
"Purchased a M30x laptop off the toshiba website and had great contact with the customer service. When I first got the laptop it had a bad charging circuit, but technical support wait was almost non-existent for me. I would call and about 20-40 seconds later I had a service rep. They were friendly with me and gave me a few options on fixing the problem. One was having me swap the power adapter, and another was sending it in for depot express service. I had the new ac adapter shipped along with the laptop repair box jsut incase it didn't fix the problem.
It turned out that while this happened I changed my whole mindset on which laptop I wanted, and explained to the rep I wanted to return the laptop and get a refund. They set up the free shipping on the repair, and stayed in contact through the whole ordeal. I found the customer service to be one of the best I have ever dealt with.
I recently placed a new order for a Tecra M2 laptop, and awaiting arrival of that as it was just shipped today. Hopefully this one works 100% and I don't have to deal with repairs for a long time.
Great Experience, and would buy from again. You can't ask for a better customer service."
"Save yourself ALOT (and I mean a ridiculous lot) of trouble and DO NOT call their main tech support line. If you do, you will have to spell your name 3 times (if you are lucky) and don't even mention trying to spell your address or email. Then you will wait anywhere from 20 minutes to an hour. If they can't help you, you will be placed on hold again where the whole process repeats.
I'd recommend going this route: 1) Call this number: Tel: (949) 461-4321 2) If that doesn't work, open a BB report here: http://www.la.bbb.org/Business-Report/Toshiba-America-Information-Systems-Inc-41153
"As with almost every other person here who's ordered a custom notebook from Toshiba, I've had major issues with my order. I initially placed the order on June 3, 2008 using my debit card online. I was not aware that my bank has a daily limit on debit purchases, which kicked back the charge. I just happened to check the status of my order a week or so later only to find that it had been canceled by Toshiba. I realize that my bank's policies have nothing to do with Toshiba, but at a very minimum, they should have contacted me as soon as they realized the charge didn't go thru. I have ordered 2 notebooks from Toshiba Direct in the past year and this has happened both times. It is inexcusable for any company doing business online to have such poor customer communication, especially since it's as simple as an email. I won't likely do business with them again."
"Having made quite few orders with Toshiba, I have never experienced a problem until recently. Ordered 65" LCD tv but then they delivered me a 55". So what they did (just a hunch though is they change the invoice so that it appeared on their system that they had sent the correct one. I had to make many phone calls to them and all i got is an automatic reply. Never will I use them again for what happened."
"I've had nothing but bad luck with toshiba. I bought a A35-s209 laptop from circuit city with a 2 year extended warranty. I sent the laptop to them the first time for overheating problems. Took a week and I had the laptop back. About 2 weeks later, my modem died. Called them up, they dident beleive me so I had to do some b/s test and it failed. Sent it in and a tech called saying nothing was wrong. Bull crap. I even had to tell him my dial up account to prove it'd disconnect. Well, the paper I got back stated the mother board was replaced, keyboard and I think the hard drive. Great! Its fixed, or so I thought. About a month later, it started overheating again. I called and asked for a replacement since it's a peice of crap anyways. I was transfered to their "replacement department". I talked to this woman who was some indinishian THING that couldent talk worth a crap. I explained my situation, and she said they'll just repair it even though I've had problems with the stupid laptop for the whole time I've owned it. I tell her NO, I wanted a replacement and that was final. She said that if it burnt my house down (cause it was running so hot), that it was MY problem and they wouldent do anything but "fix" the laptop thats BURN TO A CRISP! She said "I'm sending a box to repair it", so I just hung up on her. The next day I had a box on my porch. I just burnt the box and said screw toshiba.
Moral is: Buy a dell. They'll replace it if you have alot of trouble. Now the laptop just SITS in the corner because I can't use it or it will overheat. I bought a dell desktop for $855 when I paid $1500 for this PEICE OF CRAP. Thanks toshiba! You just cost me $800 because I can't use your laptop.
I'll never buy from toshiba again and I hope that toshiba is reading this."
"Bought a Satellite C650 just over 2 months ago. It worked fine for 6 weeks and now needs to go for repairs. I was just informed that I have to pay not only the shipping to the depot but also the return shipping and that there is no one who can waive the shipping fee. Seriously???? I just paid hundreds for a piece of junk lemon and I have to pay shipping to make it right???? Obviously this company cares nothing for its customers or providing decent products or making it right when they sell something that doesn't function."
"I ordered a Satellite 5005-S507 laptop. I said I wanted to pay by check and furnished an addrerss to send to referencing Quote # YO7722. I mailed the check with accompanying letter containing quote #. Long story short, Toshiba cashed my check then wanted me to go to the bank and xerox both sides and send it back to them before processing my order. Of course they didn't even bother telling me this until two weeks later when I called to find out why I had no computer. When is the last time you gave someone a check for a purchase, let them cash the check and 2 weeks later still had no product? Have you ever had to verify as a customer that your check (which they already cashed) was cashed and send them proof? Needless to say I cancelled purchase and when I asked for a refund was told it will come after 30 days - they want to be sure they have my money!! Toshiba is not equipped to sell anything to the public. If this is an example of their customer service - what can you expect after you have their product? Their business model must have come from Mars 'cause they sure don't operate like any other business I know or have heard of.
"Toshiba themselves does not care about their customers. I am quite irate about being so ripped off. Their laptop is unreadable due to such a small screen at such a high resolution. Money back guaranty. Right! only 5 days after my purchase, they would not take this piece of junk back. Phone calls get left on hold, emails get ignored, and posts get deleted. They may or may not fix a defective part, but a defective design, their attitude is ha ha we got you."
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![Share](javascript:share_rating({"review_body":"I\u0027ve had this laptop the Satellite P25-S670<br><br>It\u0027s been working great since I bought it, although I wish I bought it later, since it\u0027s had some price drops.<br><br>Other than that, it works great, runs games fine, dvd picture is great on the 17 inch screen, and the tv tuner is awesome, I record all my favorite shows.<br><br>There is only one complaint that I have, when I start up UT2k4, it takes forever to load up maps and such, but I doubt this is a problem due to the computer, as many of my other friends also have this problem, and they use a wide range of computers (dell, Hp, etc.) Battery life isn\u0027t that great, around an hour to an hour and a half, but I bought this mainly as a desktop replacement, so I rarely have to rely on battery power.<br><br>The buying process was quite simple, went to comp usa, ordered one (since they were out of stock) came back a few days later to pick it up.<br><br>I immediately took it to a lan party not more that 3 days later (didn\u0027t feel like lugging my pc with me) and it ran great. Ran all the games I wanted to play, and ran them fast (even faster than my desktop.) I would most definitely buy another Toshiba Laptop in the future.","link":"http:\/\/www.resellerratings.com\/store\/Toshiba\/comment\/151428#comment151428","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toshiba.jpg","store_name":"Toshiba","username":"MarginalMeaning","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased a M30x laptop off the toshiba website and had great contact with the customer service. When I first got the laptop it had a bad charging circuit, but technical support wait was almost non-existent for me. I would call and about 20-40 seconds later I had a service rep. They were friendly with me and gave me a few options on fixing the problem. One was having me swap the power adapter, and another was sending it in for depot express service. I had the new ac adapter shipped along with the laptop repair box jsut incase it didn\u0027t fix the problem. <br><br>It turned out that while this happened I changed my whole mindset on which laptop I wanted, and explained to the rep I wanted to return the laptop and get a refund. They set up the free shipping on the repair, and stayed in contact through the whole ordeal. I found the customer service to be one of the best I have ever dealt with.<br><br>I recently placed a new order for a Tecra M2 laptop, and awaiting arrival of that as it was just shipped today. Hopefully this one works 100% and I don\u0027t have to deal with repairs for a long time.<br><br>Great Experience, and would buy from again. You can\u0027t ask for a better customer service.","link":"http:\/\/www.resellerratings.com\/store\/Toshiba\/comment\/178844#comment178844","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toshiba.jpg","store_name":"Toshiba","username":"fluff19","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Save yourself ALOT (and I mean a ridiculous lot) of trouble and DO NOT call their main tech support line. If you do, you will have to spell your name 3 times (if you are lucky) and don\u0027t even mention trying to spell your address or email. Then you will wait anywhere from 20 minutes to an hour. If they can\u0027t help you, you will be placed on hold again where the whole process repeats. <br><br>I\u0027d recommend going this route: <br>1) Call this number: Tel: (949) 461-4321<br>2) If that doesn\u0027t work, open a BB report here: <br>http:\/\/www.la.bbb.org\/Business-Report\/Toshiba-America-Information-Systems-Inc-41153<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Toshiba\/comment\/682974#comment682974","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toshiba.jpg","store_name":"Toshiba","username":"invictadante","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"As with almost every other person here who\u0027s ordered a custom notebook from Toshiba, I\u0027ve had major issues with my order. I initially placed the order on June 3, 2008 using my debit card online. I was not aware that my bank has a daily limit on debit purchases, which kicked back the charge. I just happened to check the status of my order a week or so later only to find that it had been canceled by Toshiba. I realize that my bank\u0027s policies have nothing to do with Toshiba, but at a very minimum, they should have contacted me as soon as they realized the charge didn\u0027t go thru. I have ordered 2 notebooks from Toshiba Direct in the past year and this has happened both times. It is inexcusable for any company doing business online to have such poor customer communication, especially since it\u0027s as simple as an email. I won\u0027t likely do business with them again.","link":"http:\/\/www.resellerratings.com\/store\/Toshiba\/comment\/390154#comment390154","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toshiba.jpg","store_name":"Toshiba","username":"dhectorg","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Having made quite few orders with Toshiba, I have never experienced a problem until recently. Ordered 65\u0022 LCD tv but then they delivered me a 55\u0022. So what they did (just a hunch though is they change the invoice so that it appeared on their system that they had sent the correct one. I had to make many phone calls to them and all i got is an automatic reply. Never will I use them again for what happened.","link":"http:\/\/www.resellerratings.com\/store\/Toshiba\/comment\/1512571#comment1512571","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toshiba.jpg","store_name":"Toshiba","username":"ProgramLocal.com177","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve had nothing but bad luck with toshiba. I bought a A35-s209 laptop from circuit city with a 2 year extended warranty. I sent the laptop to them the first time for overheating problems. Took a week and I had the laptop back. About 2 weeks later, my modem died. Called them up, they dident beleive me so I had to do some b\/s test and it failed. Sent it in and a tech called saying nothing was wrong. Bull crap. I even had to tell him my dial up account to prove it\u0027d disconnect. Well, the paper I got back stated the mother board was replaced, keyboard and I think the hard drive. Great! Its fixed, or so I thought. About a month later, it started overheating again. I called and asked for a replacement since it\u0027s a peice of crap anyways. I was transfered to their \u0022replacement department\u0022. I talked to this woman who was some indinishian THING that couldent talk worth a crap. I explained my situation, and she said they\u0027ll just repair it even though I\u0027ve had problems with the stupid laptop for the whole time I\u0027ve owned it. I tell her NO, I wanted a replacement and that was final. She said that if it burnt my house down (cause it was running so hot), that it was MY problem and they wouldent do anything but \u0022fix\u0022 the laptop thats BURN TO A CRISP! She said \u0022I\u0027m sending a box to repair it\u0022, so I just hung up on her. The next day I had a box on my porch. I just burnt the box and said screw toshiba.<br><br><br>Moral is: Buy a dell. They\u0027ll replace it if you have alot of trouble. Now the laptop just SITS in the corner because I can\u0027t use it or it will overheat. I bought a dell desktop for $855 when I paid $1500 for this PEICE OF CRAP. Thanks toshiba! You just cost me $800 because I can\u0027t use your laptop.<br><br>I\u0027ll never buy from toshiba again and I hope that toshiba is reading this.","link":"http:\/\/www.resellerratings.com\/store\/Toshiba\/comment\/210241#comment210241","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toshiba.jpg","store_name":"Toshiba","username":"icex2004","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a Satellite C650 just over 2 months ago. It worked fine for 6 weeks and now needs to go for repairs. I was just informed that I have to pay not only the shipping to the depot but also the return shipping and that there is no one who can waive the shipping fee. Seriously???? I just paid hundreds for a piece of junk lemon and I have to pay shipping to make it right???? Obviously this company cares nothing for its customers or providing decent products or making it right when they sell something that doesn\u0027t function.","link":"http:\/\/www.resellerratings.com\/store\/Toshiba\/comment\/927628#comment927628","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toshiba.jpg","store_name":"Toshiba","username":"KimZ1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Satellite 5005-S507 laptop. I said I wanted to pay by check and furnished an addrerss to send to referencing Quote # YO7722. I mailed the check with accompanying letter containing quote #. Long story short, Toshiba cashed my check then wanted me to go to the bank and xerox both sides and send it back to them before processing my order. Of course they didn\u0027t even bother telling me this until two weeks later when I called to find out why I had no computer.<br>When is the last time you gave someone a check for a purchase, let them cash the check and 2 weeks later still had no product? Have you ever had to verify as a customer that your check (which they already cashed) was cashed and send them proof?<br>Needless to say I cancelled purchase and when I asked for a refund was told it will come after 30 days - they want to be sure they have my money!!<br>Toshiba is not equipped to sell anything to the public. If this is an example of their customer service - what can you expect after you have their product?<br>Their business model must have come from Mars \u0027cause they sure don\u0027t operate like any other business I know or have heard of.<br><br>Art Guertin","link":"http:\/\/www.resellerratings.com\/store\/Toshiba\/comment\/40508#comment40508","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toshiba.jpg","store_name":"Toshiba","username":"ArtG","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Toshiba themselves does not care about their customers. I am quite irate about being so ripped off. Their laptop is unreadable due to such a small screen at such a high resolution. Money back guaranty. Right! only 5 days after my purchase, they would not take this piece of junk back. Phone calls get left on hold, emails get ignored, and posts get deleted. They may or may not fix a defective part, but a defective design, their attitude is ha ha we got you.","link":"http:\/\/www.resellerratings.com\/store\/Toshiba\/comment\/865122#comment865122","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Toshiba.jpg","store_name":"Toshiba","username":"xsderftgyhujk","rating":"1"}, "single");){kind=link}
"Well, I have actually dealt with Several Toshibas at work, doing tech support, and they are nice, but not having a purchase order to actually rate them myself (and they weren't my machines), I did not.
But I rated them with my wallet, and my most recent notebook is a Toshiba. Ultra-high quality, beutiful screen, and lightning fast for only modest specs, as long as you aren't doing 3D graphics (Satellite A105-4001).
Anyway, after a bit of carelessness on my part (doing some long-term CPU intensive stuff in a warm room), the graphics chip went. Given this was the first time out of dozens I've dealt with, I can hardly complain about quality, it should have happened sooner, if anything.
Still, I went through the diagnostics myself, and I verified it was the graphics chip. I called the tech support, expecting to go through the whole thing again, including answering idiotic questions. I never actually dealt with their support before, and I was wrong. No idiotic questions, the agent had a brain /and/ used it. He asked me to do one thing I hadn't done, and replied with "Yes, your guess was right, it's the graphics, here are some service tech shops..." The whole thing took less than 8 minutes, and 4 of that was wait time (oh, and no phone system maze!)
Still waiting to get the notebook back, but given the quality I've had so far with dealing with them, and their prodcuts, I'm not worried. I will update when I get it back, if I remember, if I forget, it was a good run."