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  • Review History & Profile See full Rating history

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42 Customer Reviews

Rating 2/10
1/5
modified review posted

"I just want all consumers to be aware of TOSHIBA WHICH HAS THE MOST UNFRIENDLY UNHELPFUL HORRIBLE NASTY CUSTOMER SERVICE.THEY WERE TOTALLY UTTERLY USELESS. EVEN WHEN YOU BRING IT TO TOSHIBA'S CUSTOMER SERVICES ATTENTION THEY JUST WRITE BACK THIS PATHETIC MESSAGE HERE IS THEIR RESPONSE IN "QUOTES"

"Dear Valued Customer, We are sorry to hear that you are not satisfied with the support you have received from the Toshiba Support Team. Unfortunately, Toshiba Direct Customer Service cannot assist with external hard drive support or warranty claim. Please contact Acclaim at 888-592-0944 option 1 for assistance with your external hard drive issue.

 Thank you,

Toshiba Direct Customer Service"


Here is the Complaint I made about Toshiba's HORRIBLE CUSTOMER SERVICE & The R

To Whom it may concern. 
I am writing this to Toshiba customer service for the first time. As I am a new customer to Toshiba. I never owned a Toshiba product before.  So As I was in a BEST BUY STORE WHERE I PURCHASED A Toshiba One Terabyte External Hard Drive. I had decided to give a chance to Toshiba as I was NOT Familiar with this brand name. It was two months after this Purchase of this Todhiba External hard drive JUST STOPPED WORKING. I Called Tech Support THEY talked back At Me. Not even HELPING Me.
WORSE THAN THAT I WAS PUT ON HOLD BY TECHNICAL SUPPORT BY THE Toshiba Technical support agent for Almost Twenty five minutes only to come back on the phone and tell so sorry but I Cant Help. So I asked for The Technical Support Agents Supervisor. I Had to literially Verbally Fight with This Technical Support Agent to get to even speak to. He tried to Fool Me Saying And I Quote This Toshiba Technical Support Agent " I DONT HAVE ANYBODY HERE WHO IS A SUPERVISOR OVER ME" END QUOTE. I WISH THAT WAS THE END OF THIS TERRIBLE NASTY HORRIBLE CUSTOMER SERVICE ORDEAL. BUT THAT WAS NOT THE END. ALTHOUGH I WISH IT HAD BEEN. SO I DECIDED TO CALL CUSTOMER SERVICE THE NEXT DAY.
ONLY TO BE TALKED DOWN TO TREATED LIKE GARBAGE. I FINALLY GOT FED UP WITH THE CUSTOMER SERVICE AGENT. I HAD NO CHOICE  BUT TO FINALLY ASK FOR THE SUPPORT AGENTS SUPERVISOR WHO'S NAME HE TOLD ME WAS CEASER. I REMEMBER HIS  SINCE HE TREATED ME WITH TOTAL DISRESPECT & AGAIN MADE MATTERS WORSE BY TALKING DOWN TO ME. I ASKED CEASER THE SUPERVISOR FOR HIS SUPERVISOR ONLY TO BE TOLD AND I QUOTE " I AM THE HIGHEST SUPERVISOR HERE. THERE IS NO ONE HIGHER THEN HIM. FINALLY AFTER TAKING ALL THIS NASTINESS AND DISRESPECT FROM THIS SUPERVISOR CEASER AND BEING TOLD BY THIS SUPERVISOR CEASER HOW THERE IS NO ONE HIGHER THEN HIMSELF CEASER THE SUPERVISOR SAID TO ME. FINALLY I JUST GAVE UP! AND THAT IS WHEN I JUST HUNG UP MY PHONE ON CEASER THE TOSHIBA CUSTOMER SERVICE SUPERVISOR.

I REALLY NEVER DO THIS. HOWEVER THE HORRIBLE TRAUMA I HAD TO DEAL WITH GOT TO THE POINT THAT I AM SAVING THIS TO PUT THIS ON TWITTER, FACEBOOK, EVERYWHERE PEOPLE CAN READ REVIEWS AND SO ON. I AM ALSO WRITING TO MAKE IT CLEAR AND KNOWN CUSTOMERS ARE PEOPLE AT THE END OF THE DAY. AS WELL CUSTOMERS HAVE THE RIGHT TO BE TREATED WITH RESPECT AND DIGNITY. TODAY SHOWS HOW TOSHIBA DOES NOT VALUE ITS CUSTOMERS WITH DIGNITY AND RESPECT. I TRULY HOPE THIS WAKE UP CALL HERE TODAY. TRULY MAKES A DIFFERENCE. THAT TOSHIBA WILL REALLY TAKE A GOOD SOLID LOOK AT HOW THEIR CUSTOMERS ARE TREATED.

SINCERELY

JOSEPH WHITE
"

modified review This review was modified by nosonrox1 on June 03 2014 09:44:54 PM


Rating 2/10
1/5
modified review posted

"I purchased a S50-ABDX laptop in sept 2013. When I got home and tried to start it up it did nothing. Called Toshiba they told me to return it and get another one, the mother board wasn't working properly. 4 months later same thing happens, send it to Toshiba to be repaired under warranty. 3 weeks go by and I call them and they tell me that the mother board is defective (again) and that they will only receive the part in 3 weeks. Not happy. 3 weeks go by no computer and no call backs. I left 3 messages to the "supervisor" in charge. I think all the cust service people are "supervisors". Now after talking to 3 different people I find out they have ordered another part and it will be march 10th when they receive the part. They will have my laptop for at least 61 days now. I ask the rep for an email or phone # of a manager in cust support. His answer "I can't get in touch with them right now" "I don't have there email or phone #" All I said was that was the most incompetent answer I have ever herd. For sure this is THE WORST CUSTOMER SERVICE that I have had to deal with.....EVER. And I still don't have my laptop, they say that someone will call me in 3 days."

modified review This review was modified by ericdutton on February 28 2014 04:27:56 PM

Rating 2/10
1/5
modified review posted

"I recently bought a brand new Toshiba Satellite C55 and it was my worst purchase ever. The Wifi conection could not be slower. I've looked up in some forums and it seems to be a common problem for Toshiba users... in my case I tried everything but it still doesn't work. Plus, the mousepad stopped working after a couple of weeks. Finally, the customer support did not give me any answer. Toshiba, never again."

modified review This review was modified by nalvarez102 on February 24 2014 07:41:58 PM

Rating 2/10
1/5
modified review posted

"Bought a 42 " LED TV approximately 4 yrs ago for ;1,200.00 and hardly even used it. Now the TV won't work and I was told by the repair shop it needs a motherboard costing about $800.00, almost what the TV cost. Called customer service and they could care less. Seems this is a major problem with these TVs as I found by searching on the Internet. My other smaller Toshiba just did the same thing. i have a Sony that's twice the age and is on 24/7 and never had a problem. Bottom line, never buy a Toshiba TV!!! Piece of crap! Go with Samsung or Sony."

modified review This review was modified by Chancetika12 on December 24 2013 01:57:33 PM

Rating 2/10
1/5
modified review posted

"I just tried their support line and went in circles.
I decided after being on the phone for a half hour and they kept giving me another number it always ended up being the same recordings.
I was going to purchase one of their portable hard drives but after trying to talk with someone I decided not to by any of their products.
Horrible customer service.
"

modified review This review was modified by lalmeda on August 12 2013 09:19:04 AM

dianeaakin's Avatar
Pomona, CA
Rating 10/10
5/5
modified review posted

"I owned a Toshiba laptop for 10 years and it always was reliable. Never got sluggish like some of the other manufacturers models did. Also, my mother is the president of a fairly large computer club and has been for many years so when I decided to purchase a new laptop I asked her advise. She hears all he complaints. She recommended Toshiba because from her experience and the experience of her users they have had very little trouble with them and it is a much more open ended system then HP or Dell. She told me to NOT to buy HP because her users have had nothing but problems with them and having to send them back to the manufacturer to get them fixed and they come back not fixed. Many of users own HP's because of their price point. The Toshiba laptop I was looking at to purchase was exactly what I needed with the CPU power, hard drive space and memory. It was a line that they were discontinuing which was information I received from her husband after he researched it further for me and the price point was very good for the specifications. They stated that I would receive it in about 3 to 5 days and I received the laptop in 4 days. Here's the best part ~ I have had it for a few months and it is performing beautifully. I could not be happier. "


Rating 2/10
1/5
modified review posted

"I bought a Toshiba Satellite L875 and it crashed completely. It never worked properly. They refused to replace it and instead charged me $25 to ship it back to them for "possible" repair. Their customer service department is unprofessional and rude. They care nothing about quality. I will never buy another thing from them. "


Rating 2/10
1/5
modified review posted

"I am disapointed. A compter lasted 2 1/2 years before the motherboard burned. I am very careful with computers. It was never too hot. I use an extra fan to cool it. The fixing was more expensive than a new computer! what the... I wrote to Toshiba Japan. Never got an answer. They dont care about their customers. i will NEVER but Toshiba again and wil make bad advertising to it"

modified review This review was modified by artcor on December 15 2012 10:02:33 AM

Rating 2/10
1/5
modified review posted

"Bought a Toshiba satellite 550 laptop just over 2 years ago and the motherboard completely failed. Even after having it replaced it still did not work! Toshiba would do nothing...hid behind the fact that the warranty had expired. After owning many computers and brands over the years ....Toshiba is junk!! Their attitude is arrogance!! Buy a Gateway or Dell or anything but a Toshiba. Even filed a complaint with the BBB and they will still do nothing. Every other company has tried to work with me if there was an issue with their product...not Toshiba. What a sad commentary on this company."


Rating 2/10
1/5
modified review posted

"What I purchased - I was one that pre-ordered the Thrive 10 inch tablet.

Good - I have really found the full sized port useful from time to time. Specifically the USB and HDMI.


Bad - I am however unhappy with Toshiba's commitment to Android. They don't communicate with consumers about updates even if the hardware is capable of running it & the updates they have done always have issues. There are also some design issues of the hardware as well. The placement of the SD card makes it so if you bump it wrong you can loose the SD card. I have lost one. The AC adapter has issues. The plug easily breaks off leaving a piece in the tablet & requires you to purchase a new adapter. All of this makes me question Toshiba's ability to produce quality product & shows me they aren't committed to the products they produce.
"


Rating 2/10
1/5
modified review posted

"I purchased a $1K laptop from them. It was poorly constructed; one of the end pieces was attached crooked and you could see the inside of the computer through the gap! Unbelievably shoddy workmanship.
When I contacted customer service, they were quite rude. Apparently, my options are 1) I can return it and 2) I can return it and buy another one (And that will take ANOTHER 3-6 weeks). Wow - thanks for the help! [Don't bother asking for a supervisor, the same lady got back on the phone with me claiming she was a supervisor. I guess they think only idiots would buy their product in the first place.] NEVER AGAIN
"


Rating 2/10
1/5
modified review posted

"I have had nothing but trouble with my Toshiba Laptop that I bought at Costco. The hard drive has gone out on me three times. I've spent hours and hours on the phone trying to troubleshoot because they then make me pay to send it back to the factory for theoretical repairs. This 3rd time the hard drive went out I spent hours trying to get them to waive the shipping fee just out of respect for the hours and computer time I have lost and for having purchased a lemon. They wouldn't budge on their policy. I will NEVER purchase a Toshiba again. EVER."


Rating 2/10
1/5
modified review posted

"this is my last toshiba..shift keys are sticky, making capitalization difficult. And nnow the cooling fan is taking breaks. It's under warranty, but it has to be sent in...and gone for approximately 2 weeks!!! And i have to pay for shipping. I think the shipping is more than the cost of the repair. For a fan! There is no local place authorized to do the repair."


Rating 2/10
1/5
modified review posted

"i bought a recovery disk from them for $29.99. they didn't mention that the sale is final.
after one hour from the time i bought it, i called to cancel, they refused.
i even offer to pay penalty, and they didn't listen.
i am going to put stop payment on my credit card for it,
i don't have other choice.
"


Rating 2/10
1/5
modified review posted

"Toshiba had to replace my hardrive within 3 months of purchase then within 40 days of getting it back the hard drive went again. They reopened the first repair order due to the error code I was providing but when they recieved the laptop they stated that the sensor under the cap lock key changed color indicating water MAY have hit the key. Could not determine if it was damaged but wanted $175.00 to replace keyboard before ANY warranty work would be done. Key worked before it left my home because I spent 3 days on the phone with tech support running recovery scans.. in my opinion they are simply trying to get back some of the costs for all the warranty work they have to do because they are making defective products. Funny how they were able to find the one key on the keyboard that the sensor went off on... and seems funny to me since the keyboard worked perfect before leaving my home."


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