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"The absolute worse experience in 20 years of dealing in firearms and accessories. Placed order on 4/5/13. They charged my card ($1,827.04) on 4/08/13, but the items were not in stock. Listed the order as “Processing!” They had an excuse for this. Two weeks to answer my first email (they had an excuse for this - actually said gmail was to blame - gmail only updates every 2 weeks, so I guess they only get email every 2 weeks............B.S.). Told me they had located 5 of my original 20 KAC Q.D. Flash Hiders and would make a partial shipment. Those never came in and they never explained why. I emailed and asked about the partial shipment but they never replied (must be gmail again)! Did not reply to my next two emails. On two separate occasions they offered to refund my money. I accepted their 2nd offer. Today is 6/6/13 and I still do not have a refund. After reading reviews, on line, about Top Notch Tactical, this seems to be their normal operating procedure. This procedure for doing business started years ago (from on line reviews). Charge your card (immediately), use your money, and do not refund. One excuse after another. Buyer's be warned! "
"Ordered some small gun parts for my m1a on 10/01/12. Called them on 10/5/12. Nobody answered. Sent an email on 10/5/12, again no answer. Called again and left a message on 10/8/12 Monday and sent another email on Tuesday 10/9/12. No response. Called again on Thursday 10/11/12 and every time it goes to the message system. They do not answer the phone nor respond to emails. it will be a call to my credit card company on Monday. Two weeks without a response or a simple email is poor business. It's been a nightmare ordering from them and will never do so again. "
"I wanted to share my experience with Top Notch Tactical, it wastruly a pleasure dealing with Alan, not only did i receive what i ordered but it got here very fast!! I ordered a Hera Triarii carbine conversion kit, if your into that type of product then you know how hard they are to find, well not for me;) Thanks to the guys at TNT, now im the envy at all the gunshops and ranges for those who said that it was almost impossible to get!! I couldn't be happier with the product as well the customer service. I would reccomend Top Notch Tactical to anyone. I will be making frequent transactions with these guys, Thanks again TNT!!!"
"Before I go all in with a company I buy something small to see how they process and handle the item and if it is done professionally and timely. On 8/28/2012 I ordered a moral patch from Top Notch Tactical. I received an email from Alan Handl that on 6/29/2012 the patch had shipped. Great, fast processing. We had Labor Day in the shipping window so I allowed for that. On the 13th day, 9/11, I sent an email that I have not got the idea. I received another email telling me that they sent it on the 29th…..well I already have that info. I replied back if they had thought 13 days was too long from Washington (them) to Oregon (me). I asked if they had any good suggestions…..no reply at all. Its only 8 bucks but it’s the principle of customer service and I spend A LOT on firearms and accessories. On top of that I like to keep my money in the Pacific Northwest….well my money is still here but I didn’t get anything for it and by anything I mean help from the merchant to figure out this problem.EDIT: They sent a patch on 9/18, I got it 9/20 so in the end it was made right"
"Bought a few things from them, just picking up things that were in stock because hes local. Noticed the bad reviews about "In Stock" items, I dont know if you guys are blind or just making things up but nowhere on the site is anything ever indicated as "In Stock". If you are thinking of ordering just call/email and they can tell you if its in stock or not."
"Top Notch Tactical was great to work with. Easy to get in touch with, and outstanding customer service. I had issues with a lost package but TNT made it right. A big thanks to them.-Adam"
"Not good guys to deal with... Poor customer service. I placed an order for a upper... After a week I emailed to check on delivery and was told the upper I ordered was not in stock but I could spend $200 more and get a higher end model... I agreed and when It arrived it did not have the sites which the listing stated where included... I contacted them and they said they made a mistake on there web site and the sites did not come with the upper... I ordered from them specifically because they listed the $200 sites as included so I said I would like to return the upper, I was even willing to pay the shipping both ways. They said I would have to pay a restocking charge.... Even though it was there mistake.. with the added cost of the upgrade (which is of no value to me) the price of the upper was $1554... I filed a claim with my credit card company and ordered the upper from Cheaper than Dirt for $1219 delivered... It arrived in less time even though they are 1000 miles farther away and came with a prepaid return label if for any reason I wanted to return it for a full refund... Top Notch Tactical has no understanding of what customer service is, They will try and make you pay for there mistakes. They will not respond to emails and are simply not worth the effort when there are solid company's like Cheaper than Dirt to deal with... A month has gone by and I still have not got a return approval or a refund and have had to spend hours with the credit card company to try and resolve the issue"
"First time ordering from this company, had an excellent experience. Great, friendly customer service and fast shipping. A+!"
"I placed an order with TNT and got a reply early the following day. Seems there was a problem with Customs at a warehouse which would mean a delay. I voiced my concerns and within hours I was assured they would try to fix the situation. Only eight hours later I was contacted and they could ship if I was still interested. YES. The response times and service from Top Notch Tactical could not have been more helpful. I will do more business with them. The shipping and handling was excellent. The people there are serious about customer relations and future sales."
"Ordered a hard to find Arsenal rifle from Top Notch Tactical. While it did take a while for the rifle to be secure it was really a manufacturer’s delay and not TNT. Throughout the entire process the guys at TNT communicated beautifully and always gave me the option for a full refund. That wasn’t necessary as the rifle was sent to my FFL and I am a very happy customer. Thanks!"
"I place an order with Top Notch Tactical on 03/16/2012. They charged my credit card right away but did not process the order until 03/20/2012. I called and emailed explaining that i needed the order to arrive at my house by 03/23/2012 and that i would pay any additional shipping costs so that the order would arrive on the date i specified. I was reassured by Alan and Rich that the package would arrive on time. The order shipped 03/21/12 and it arrived on 03/27/12, which is way past the date i needed it and was reassured that it would arrive on. I ordered Daniel Defense buffer extension tube but received a Vltor buffer extension tube instead. On the website it shows Daniel Defense and on my invoice it shows Daniel Defense. So why would they send me a Vltor? I contacted the seller and they don't seem very concerned with my issue. They jerked me around with my order. They screwed up the shipping, could not track my package, took forever to reply to my emails, sent me the wrong items. Would you consider ordering from them? I do not recommend using Top Notch Tactical. They are very unprofessional and simply don't care that a customer is not satisfied. I will never make another purchase with Top Notch Tactical again. Primary Arms is an absolute pleasure to place an order with. They are based out of Texas. They have amazing customer service. They have processed and shipped my orders that same day. You don't get jerked around by Primary Arms. No excuses, no false promises just 100% satisfaction. Top Notch Tactical can learn some lessons from them."
"Credit card was charged for an item that was not in stock,I attempted to order a different product since they had already charged my card,to be supportive of their business ,they screwed that up too, 16 days later no parts nothing shipped but my credit card still has the charge finally had to call and email them 4 times to cancel my order.this company shouldn't be doing business online if they can't get it together,Operation parts shipped in 2 days I ordered parts from both at the same time,I hope they read these and know they are failing!"
"Just received my Arsenal SLR-107 this week and the wait was well worth it. I had known that it was back ordered some time when I ordered it but the guys at TNT did a great job at keeping me in the loop as to what was going on. Customer for life here!"
"Top notch crooks are what these people are! I hope you read these reviews before doing business with these clowns. They charged my credit card for something that they don't have in stock. And when I cancelled the order they shipped the item to me after the fact! A guy name Alan @ top notch told me just to return the item back them and they'll send a refund but guess what?! Their return address is a fake address so the returned merchandise could not be delivered. After top notch read this review, they called me up and offered to take the merchandise back but again they failed to provide me with their RMA and return address. I placed the order with them in good faith because they are local. Why not help boost the local economy right? Wrong, that was a big mistake! "
"Stay away from this company! Their website will indicate an item to be in stock when it is not. They immediately charged my card, however. When I found out the item was not in stock,& would not be in stock for months, I cancelled my order & they charged me a 20% "cancellation fee". I've reported them to my credit card's fraud division. What a nightmare! From now on I'll stick with K-Var & Atlantic Firearms!"
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