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Delivery? Whenever they decide to send it......
"I placed an order on 10/04/17 for a Jet grinder stand . When ordered they told me it would drop ship in about a week and I would be getting notification soon. Called back on 10/09/17 asking for a tracking number they stated still had not received one but they sometimes lag and I should have it by Friday 10/13/17. Called them on 10/11/17 and Chris said he would have to call Jet for status. Received an E-mail from Chris this morning 10/12/17 telling me the stand was being shipped to them first then it would be shipped to me.So I was run around for a week by Tool Up who can't get their act together. Cancelled the order and will pick one of Tool Up's many competitors who have the same or better prices and have half a clue about customer service."
They made good on an extra battery promo, but they wouldn't have if I didn't bug them.
"They are like an ebayer, but slightly more. Extra battery deals, they don't ship em or give em unless you contact them after you get the tool and missing batteries. Once they finally shipped the extra battery I was promised, I said thank you very much. I regret emailing thanking them for anything. I'm the one buying, they should be thanking me."
"The title is the order I placed with toolup over a month ago. I have bought many tools over the years but I never had a issue with them till now. I ordered a Milwaukee Surge kit that was back ordered. I have emailed them multiple times and there is no response. After multiple attempts and a month later I checked in again on my account with them and they deleted the order from their system but my credit card on paypal says it is still pending. What a waste of time with these losers. STAY AWAY!"
Worst experience EVER
"The worst online experience ever. First after ordering over $500 in tools they send me an e-mail stating they cannot shop to alternate address. They would need copies of credit cards, license,affidavits, and phone numbers. And it would have to be faxed in, no e-mail. Seriously I haven't used a fax in years due to new apps which you use on your phone. Please toolup grow up it's 2017. Then I call there customer service to see if there was something we could do but they chose to cancel my order, real nice. Now after 5 days I'm still waiting for a refund so I have to fight for my refund too. Funny thing though they took my money before they initiated a shipment invoice. Sounds like a call to the better business bureau is in order. Never again"
Toolup.com has terrible customer service and horrible policies
"Toolup.com is not an online seller, they are a local company with a limited ability to accept orders online. Customer service is a joke. Hung up twice and seemed more eager to cancel my order than work with me or help me to complete my order."
"I ordered a "new" product from Toolsup.com and it came in used condition. The mailing box was in perfect condition; however, the product box had been opened, damaged, taped over, and shipped to me. I had planned on giving this expensive item as a gift, so reached out to Toolsup.com to see if I could exchange it and they informed me that I would have to pay for shipping both ways. Really???? I am gravely disappointed that any company would send a "used" product to someone and then not pay to rectify the situation. It is unfortunate that they have lost a good customer. I influence hundreds of people at my company who will be informed of this unfortunate situation, which means that Toolsup.com will have lost potential future customers. I am truly grateful that any other company that I order from always go above and beyond!"
"Ordered a ladder on their website. It was priced good and was comparable to what I had found on Amazon for the same model. Thought all was good until I got this reply from Chris Cervantes at Toolup:The item that you ordered should have never been on our website. This was a mistake on our IT dept. We have canceled your order and nothing will be charged against your credit card. If you have any future questions, please feel free to email me back or call us on the number below. Regards.No sorry, hope you understand, we can order that item but at this price, nothing. Like it was standard business for them to put items on their website for sale that shouldn't be there in the first place. Maybe in the bizzaro world. This is how they treat a first time customer. No sorry and have a nice life. I can only imagine how they treat customers who have actually gotten something delivered that was a incorrect or not working properly.From the previous posts I have read, I got lucky having my order canceled so soon before it got further. These folks do not know how to conduct business. This company should be a case study on how not to setup an online retail business. "
"Really annoying that you could not take my credit card as payment and then ask me to FAX in forms. I use my card in a lot of different places and have not seen this level of paranoia anywhere else. Who uses a FAX these days?Well I got the unit but it was broken. They asked me to take some photos of it and first they told me that they would ship a new unit. After getting the photos, they told me that I would have to order a new unit on my own and then they would reimburse me whenever they got the old unit back. They did send me a fed-ex link for shipping and that part worked well.Against my better judgement I immediately ordered a new unit from Toolup. 2nd air so I would at least get it during the weekend. Turned out that they had marked it as 'weekday-only' delivery so that was totally wasted. Let's see what it looks like on Monday and let's see when I get my money back...Stars lowered to 1..."
"Tool Up is convenient, but shipping is quite pricey. I love the quality, but it would be nice to see better prices."
"FOUND WHAT I WANTED AND COULD PAY WITH PAYPAL AS I DESIRED."
"website was easy to work with and found the toolbox cheaper than through the Mac tools dealer"
"N/A on customer service. Good website. Lots of products at decent prices. Will return in the future."
"We would like to see you become a member of the NAPHCC the oldest Plumbing Heating & Cooling Association In America."
"Easy site to use with a good selection of products and great prices"
"Good selection. Need more coupons for frequent buyers. Incentive program."