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Full Rating Profile
  • Tool King

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 11111 W 6th Ave. Unit D Lakewood, CO
    • Contact: info@toolking.com
    • Phone: 1-800-696-8665
    • Customer Support: 1-800-696-8665
    • Business Hours: 8:00 AM - 5:00 PM Mountain Time, Monday to Friday Online 24/7
    • Fax: 303-963-4512

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: 0.00/10

2,109 Customer Reviews

Rating 4/10
2/5
modified review posted

"Great deal on the tool. Took a long time for delivery. Website did not show shipping info, even after delivery. Email asking for details was answered promptly with tracking number"


Rating 10/10
5/5
modified review posted

"prompt delivery and grass seed was good. No complaints"


Rating 2/10
1/5
modified review posted

"Placed order & paid on 3/8. Had to call customer service on 3/23 because order never arrived. Customer service couldn't find it & had to track it down & ship for the first time on 3/23.
Not the GREATEST FIRST Impression.
Bill
"


Rating 2/10
1/5
modified review posted

"I ordered a Flotec Pressure tank FT7120-010 and according to the specs and picture on website it showed mounting bracket on the top of the tank. When I received item (10) days later there was NO MOUNTING BRACKET ON TOP and the base and tank itself was severely damaged apparently from UPS. No we have no water and waiting from someone from UPS to designated shipment as damaged. very Dissatisfied."


Rating 6/10
3/5
modified review posted

"It took over a week to fill my order. I tried to communicate w/o success. Then when I tried to cancel I finally got a message saying it had already shipped. Although I was somewhat disappointed by the service I was happy w/the item. I would purchase from Tool King in the future."


Rating 10/10
5/5
modified review posted

"Very happy with delivery and I can't wait to order again. Thank You!"


Rating 2/10
1/5
modified review posted

"This item... That I paid 2 day shipping on NEVER arrived. I'm in the process of checking in to it. Considering this problem I probably would not order f on this seller again. My position could be changed if they compensate for my issues...time will tell. I'll do an updated review then."


Rating 2/10
1/5
modified review posted

"It has been several weeks since I placed my order and I have never received the merchandise that I ordered. There has also been no communication to me from Took King since my order was placed. I have sent an email to Tool King asking for information about when my order may have shipped, and to see whether they could track my order, and no one has ever replied to me. I assume it is possible that my merchandise may have been lost during shipping, but the radio silence from Tool King is inexcusable."


Rating 2/10
1/5
modified review posted

"I made my order 15 days ago. Nothing has been recieved at this time, nor has there been any shipping information sent. I called 4 days ago. They said it had not been shipped yet."


Rating 2/10
1/5
modified review posted

"I still have not received my merchandise. Where is it ?
Please advise.
"


Rating 2/10
1/5
modified review posted

"I have called in to cancel this order and I'm still waiting to receive my refund! I'm very disappointed in this company and I will never waste my time with this site in the future. "


Rating 4/10
2/5
modified review posted

"The computer charged my card for the tool I ordered, but failed to send the order to the warehouse for shipping. I had to call 10 days later. Kristan told me she would handle it. Two days later I had to call back to find she had done nothing about it. Zachary finally got my order set. Now I am waiting to see how long it takes to get my order"


Rating 10/10
5/5
modified review posted

"I encountered no problems. I had one inquiry and customer service was very nice and prompt with answer. 5 stars"


Rating 4/10
2/5
modified review posted

"was never emailed my receipt .. other than that.. everything is fine"


Rating 10/10
5/5
modified review posted

"I was happy with Tool King, and it's great to see them beat Amazon in prices!"


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Tool King is a merchant member
Tool King participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,839 merchant members.