Sports & Outdoors
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"Placed an order on 08 Nov 12 for a replacement drill part. Verified with drill manufacturer that part was in stock, but they do not sell direct. Called Toolfetch on 17 Dec to get status and was told item backordered but would have in a week. Called on 02 Jan and was told I would have item by 15 Jan -ABSOLUTLEY! Called on 16 Jan and was told item just came in and would be shipped that day. I asked, given the run around, if item could be shipped express - representative was very rude , said he would check with his supervisor and call back. Never did. Received an email that item shipped 22 Jan. Still waiting for delivery 6 days later.I will never do business with Toolfetch again."
"STAY AWAY!!! This company is a scam!!I ordered a foldable solar panel from their website. When I was ordering, I typed my current address and the website calculated the total shipping amount of $7.60 and I acknowledged the total amount of $129.59 and paid thru paypal. I received a sales ordered receipt acknowledment and started waiting..One week passed there was no response from anyone, second week almost passed and I asked about what is going on, and there was no answer.. I e-mailed them numerous times and finally someone in the company replies back to me the following e-mail after 12 days: "There will be additional shipping charges of $69.38 Toolfetch Christian" They want me to pay $69.38 more on top of $7.60 I paid to send a product that only weights 2 POUNDS!!!!!This is absolutely crazy. How come the website never had such claims when I ordered and paid for shipping and acknowledged with a PROOF OF SALES? How come nobody responds to my e-mails for numerous days and finally after 12 days"
"Worst customer service ever! They cancelled my order because I was travelling and having the product sent to a hotel. No biggy, I just used another vendor. Then guess what, these idiots sent the product anyways (after emailing me that the order had been cancelled and confirming the cancellation over the phone!) and charged me extra shipping. Toolfetch seems to be run by totally incompetent scammers."
"Great service and fast shipping, got my product within 2 days. Good work Toolfetch!"
"This was a great experience, I was quoted a great a price on a bulk purchase and it was shipped quickly. Salesperson was extremely helpful, will buy from them again"
"After charging my credit card they cancelled the order. They could not verify my address with bank because I used a virtual credit card.I always use virtual credit cards when I order over the internet so that my real credit card is not on file."
"Transaction went smoothly, very good seller, would purchase from them again!"
"very easy website to work with. product information sent to you right away if changes of delivery or product shortages.shipping products done very weel-no damage to anything I ordered.Thank you Toolfetch"
"on Aug 24/2011, I ordered a tool set includes three items. Two weeks later, got the package with just one item in it. I emails three times with no response. Called tow times, first time, the guy answered the phone said the rest will be shipped the next day. Second time, it was two weeks after the first call, the guy said items shipped already, tracking number will be mailed to me the next day. Then another 13 days with nothing. Tried to call, but no one answer and no package received. This is a very un reliable seller, don't buy from them and very bad customer service. BEWARE!!!"
"I was very pleased with my experience using Toolfetch.com for buying solar panels. I had several questions and they did everything in thier power to answer all of them. The products arrived very quickly and without a hitch. I will be back for more business! Thanks Toolfetch!"
"I was delighted with the quality of service I received from Toolfetch and expect to do further business with your company. Customer service is excellent shipping was Super fast, and item is better than expected. Thank You"
"I ordered 2 items, both of which were "in stock". The package arrived without any paperwork and 1 item in it. I had been billed for the entire amount (both pieces) tax and freight. I sent an email-no answer, I called and left a message no answer. Finally, I called and got a person who told me my second item was backordered and would be in about 2-3 weeks. Fortunately, I stumbled upon this rating website while on the phone with them. I immediately changed my backorder to a cancel order and refund because I saw they could not be trusted. I'm guessing the 2-3 day refund promised will not show up. Next stop: American Express to dispute this charge, second stop the AG of NY State to file a complaint. This company is soooo wrong in how they treat customers. "
"On Dec. 21, 2010 I ordered a pair of vise-grips and 4 C-Clamps from ToolFetch and my credit card was charged immediately. The vise-grips were shipped but as of 1/12/11 the 4 C-Clamps were backordered, and each time I have called David he has assured me that they would be shipped and I would receive tracking info. After 4 calls, no tracking info, and no C-clamps, I would not recommend anyone buy anything from Toolfetch.com. "
"Honest,Fast,Correct,What else could you want,Great job ,Thank you paul"
""Seller falsely advertised product. Blamed Amazon and manufacturer. RMA supprt agreed that product was incorrect as advertised and said I would have to buy additional parts they have in stock to correct the problem. Refused to exchange product with like item the contained all the parts as advertised or to send the missing parts.Told me if exchange was required I would have to pay shipping and restocking fees. BUYER BEWARE. These guys are good at misleadin the customer. See other reviews."
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