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Stores > ToolBarn

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ToolBarn ToolBarn Elite Status
    • Address: 7820 L St Omaha, NE 68127
    • Contact: qualityassurance@toolbarn.com
    • Phone: 866-597-3850
    • Customer Support: 866-597-3850
    • Business Hours: 8am - 5pm M-F Central Time
    • Fax: 402-408-2352

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 6.25/10 6.25/10
    Shipping & packaging: Rating 5.75/10 5.75/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10

763 Customer Reviews

Rating 2/10
1/5
2016-05-03

Three weeks just to ship item.

"Don't waste your time on this site. Took almost three weeks to ship an in stock item. When I asked why it took so long to ship they had no idea. Other sites have the same or better price and ship much faster. They could have made it better by offering faster shipping on something that should have already been here. Now I have to buy the tool locally and I guess have a back up when/if the shipment ever arrives..."

This review was modified by Mikefish on May 03 2016 10:34:54 AM

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Verified Customer
Rating 4/10
2/5
2016-04-27

Price too high.

"After purchasing a DeWalt tool on line, I found the same tool at my local store for the same price without shipping costs."


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Verified Customer
Rating 10/10
5/5
2016-04-27

"Best prices on Kreg top track, easy first time signup and fast shipping
ToolBarn ROCKS!!!
"


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Verified Customer
Rating 10/10
5/5
2016-04-21

fantastic

"Great products great service fantastic value"


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Verified Customer
Rating 10/10
5/5
2016-04-20

Prompt

"Fast and accurate. will order from them again."


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Verified Customer
Rating 10/10
5/5
2016-04-19

Customer service rocks

"Best customer service I've ever had to deal with. Quick and easy and very simple. They looked me up in computer in a matter of seconds. ONLY customer service rep that has ever called me back to check on my order status..."


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Verified Customer
Rating 10/10
5/5
2016-04-18

"Quick shipping, packaging was a little rough but product was in good shape."


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Verified Customer
Rating 10/10
5/5
2016-04-18

"Excellent prices and quick shipment of my power washer parts. Quality products, would shop again"


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Verified Customer
Rating 10/10
5/5
2016-04-16

"was great. would recommend to everyone"


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Verified Customer
Rating 10/10
5/5
2016-04-16

All screwed up

" Always need a screwdriver but don't like carrying large bulky tools when not necessary. That's 'why I ordered it. It is as handy as I am."


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Verified Customer
Rating 10/10
5/5
2016-04-15

Tool Barn

"Excellent fast service at a great price!"


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Verified Customer
Rating 10/10
5/5
2016-04-15

"As advertised and quick delivery."


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Verified Customer
Rating 10/10
5/5
2016-04-15

Reconditioned Tools

"Bought a M12 Milwakee drill and a tool index. I've used the M12 type tools for years. They are the best on the market. I bought this set for my daughter. She likes the copactness of the tool and the feel."


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Verified Customer
Rating 10/10
5/5
2016-04-15

Great price

"Great price and fast shipping"


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Verified Customer
Rating 2/10
1/5
2016-04-14

did not do what they said

"we paid almost as much for postage as we did for the tool susposed to get here in two days it took four. first time I ever had anyone say they had to call first to check on card, will not order from them again"

Rep reply posted Apr-18-2016

A rep from ToolBarn, Toolbarn2015, has responded

“"Thank you for the feedback about your recent purchase. Customer satisfaction is our top priority and we apologize for the issues you had regarding the Klein Pliers you ordered. You selected UPS 2ND DAY AIR shipping which was why your shipping costs we higher. Please let us know if you have any issues. If you have any additional questions then simply contact us at qualityassurance@toolbarn.com and we will answer your inquiry quickly.

We hope you will choose Toolbarn for future online purchases.

Thanks,

Toolbarn Customer Service Team
qualityassurance@toolbarn.com"”


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ToolBarn participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,590 merchant members.