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Full Rating Profile
  • Rating 8.50/10 44 reviews

    8.50 / 100
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    TonerMAX is a merchant member
    TonerMAX participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • TonerMAX contact information

    • Address: 6901 Lynn Way
    • Contact: info@tonermax.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: Monday-Friday 8 am - 5 pm EST.
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10

All 46 Customer Reviews

Rating 8/104/5
modified review posted

"I had used TonerMax 3 or 4 times in the past with no problems. There was a recent issue with a missing order that they worked with me to resolve. I am pleased to say that they came through in the end and I will use them for future ink needs."



Rating 10/105/5
modified review posted

"Great price and service! Received original cartridges sooner than expected. "

Rating 10/105/5
modified review posted

"Great price and lightning fast delivery. Thank you guys"

Rating 10/105/5
modified review posted

"Wonderful experience. Thank you"

Rating 10/105/5
modified review posted

"quick delivery as advertised
"

Rating 10/105/5
modified review posted

"Was satisfied with the product and how quickly it arrived. Will order again.

Thank You,
Cynthia
"

Rating 10/105/5
modified review posted

"top notch vendor, great pricing and on time delivery"

Rating 10/105/5
modified review posted

"Very satisfied. Great delivery and great pricing!"

Rating 10/105/5
modified review posted

"Good product. Fast shipping"

Rating 10/105/5
modified review posted

"Always wonderful service. Prompt delivery of exactly what we order. Never damage during shipping. We tried a compatible toner cartridge this time instead of the brand name and it is working very well."

Rating 2/101/5
modified review posted

"These guys do not deliver on their 100% warranty. The OEM cartridges DO NOT WORK and they will not honor their guarantee. Do not buy from them."

modified review reply posted Jan-29-2014

tonermaxmanager, TonerMAX rep has responded

“Hello Bour,

I looked up your account and see that we gave you a full refund for these items on July 8th, a month after our return policy allows. I am sorry you had an unpleasant experience, but am glad we were able to satisfy you in the end.”

Rating 10/105/5
modified review posted

"At first I was upset because they don't list a phone number, but they do have live chat and I was able to get an answer of what ink I needed for my Lexmark printer. Ordered on Monday, it came on Thursday. Told everyone in my office to start shopping here now. Thanks!"

Rating 10/105/5
modified review posted

"Wow, I am so happy with my experience. I ordered 10 instead of 1 on an item and the girl on live chat helped me fix it quickly and painlessly. Bought on Friday and it was here on Monday. I love this company, will be back for all of my supplies needs."

Rating 2/101/5
modified review posted

"Terrible service, they don't even have phone line to get on touch with their cutomer service. I ordered on TonerMax Canada and was under impression that I am buying from a Canadian company. They shipped it from USA. My order was placed on 16th, today on 28th it still in USA. Terribel service, misleading website. Please don't order from them"

Rating 10/105/5
modified review posted

"I had an "issue" wit a purchase from TonerMax and was HIGHLY IMPRESSED with the prompt attention as reconciliation of the issue. TonerMax has always been great and I will continue to order from them for all of our toner needs!
Kathy - GA
"