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"I´m writing from my own experience, and Tmart never shipped and delivered my items in time or in good condition. The Tracking number Tmart provided doesn't work. When I had a question I could not accessed their chat simply it does not work. Tmart is a fraud . After my experience with Tmart now I understand why so many people are complaining and giving bad reviews to Tmart.com . I consider myself lucky because I was able to get my money back after I disputed the charges with my credit card company who informed me that I am not the first to complain about this facke company and I feel more lucky that Tmart's employees could not use my credit card because I changed my account.. so everybody out there beware of this scammer "
"ORDERED FROM THESE CLOWNS WEEKS AGO. STILL HAVENT RECEIVED MY ITEM, NOR CAN THEY GIVE ME A TRACKING NUMBER THAT ACTUALLY TRACKS MY PACKAGE. IVE ORDERED FROM OTHER SHOPS MANY TIMES AND ITS TAKEN A COUPLE OF DAYS. THESE GUYS ARE A FRAUD AND A JOKE, SPEND YOUR MONEY ELSEWHERE!"
"I ordered on 05/06/13 and didn't receive it even after a week. Contacted cust. service on 05/13/13 ... They told me that they don't have an item, and I should wait them to buy it first. HOW YOU CAN CHARGE FOR SOMETHING THAT YOU DON'T GAVE?I asked how long should I wait???I've been told 3-7 days... them to purchase and again wait till they ship it to me?No...I just wanted my money back...She said she will do it for me, but she couldn't give me any confirmation #, transaction ID... DO NOT BUY anything from them..."
"They are false company located somewhere in world. The order never arrive and they keep promising it will arrive in 30 to 45 days. After 45 days I cannot claim my money back from paypal and that's it. I made my claim through paypal as few days left in 45 days claim limit. See how will I go? Its a hoax. I would not imagine to buy from these idiots again."
"I ORDERED AN iPAD CASE FROM T MART BELIEVING THAT DELIVERY WOULD BE IN 15 DAYS. WHEN IT DIDN'T ARRIVE I CONTACTED THEM AND WAS TOLD THSAT BECAUSE I CHOSE THE FREE POST OPTION IT WOULD TAKE 30 - 45 DAYS TO ARRIVE!!NOTHING ON THERIR WEB SITE SAYS THIS, IT CLEARLY SAYS SHIPPING FROM HONG KONG 7 =15 DAYS. I WONDER IF I WILL EVER SEE THIS ITEM?"
"Shocking!Ordered 2 x PS3 controllers, was advised that they would be shipped within 2 business days.8 days later contacted them via their online chat system, was advised that the item was no longer available (did they not think to let me know this??!!) and did I want to choose a replacement.They seemed surprised when I asked to cancel the order, not very polite, will now wait and see if I get the cancellation email and refund that I was promised.Would not buy from again."
"I've been waiting for a USB port that cost $6 for 2 weeks. Never received the package after buying it. Shipping from inside the US and still, absolutely nothing but advertisements from T-Mart.Never buying from them again, since it takes more than 3 weeks for them to ship a 2 pound small package. Sticking to something like Newegg and Amazon."
"I had ordered an esata to sata cable. The cable arrived damaged. I filled out an RMA online with the image of the damaged cable end. I received email within 48 hours as promised on website that stated that a new cable was shipped right away. They did not even ask me to ship back the damaged cable. The new, undamaged cable arrived quickly, and works great.I am very pleased with the customer service and RMA service of TMART. Also the pricing and shipping rate ares great. I will definitely shop at TMART."
"I purcahsed a flashlight, batteries and a charger from tmart.com and when I received the flashlight, it was defective. I attempted to request a replacement from their website but the automated (you can't actually call or chat with anyone there...) tool for providing a refund was, well... currently out of order. Oh really? After many back and forth emails to them, many having to be very demanding, they finally issued a refund...of course it was short of the actual amount of the purchase and returned items.I'd stay away from tmart.com - it's just not worth the money or waste of your time."
"Took over one month to ship (after promising 3-15 days). Would not refund. Below is the interaction transcript with customer support.Isah Hsieh 22146409:It's been over 15 business days and we've not seen our ordered items. I am disappointed, since they were supposed to be for a gift today. I will now need to buy something else because of the delay of shipping. Order tracking shows that the US postal service has not even received the package yet. I would like to request a refund and will try to order again from Tmart.com another time. Welcome Isah Hsieh 22146409! Your request has been directed to the Shipped but not Delivered department. Please wait for our operator to answer your call. Call accepted by operator lavender. Currently in room: Isah Hsieh 22146409, lavender. lavender:Hello,welcome to Tmart support center.Isah Hsieh 22146409:Hellolavender:It is shipped out on 2013-3-12 fromHongKong , it will take 30 days to reach you , in normal you will get it on 2013-4-12Isah Hsieh 22146409:Can you explain why this was not made clear at time of order? Your website said that Global Free shipping took 3-15 business days.lavender:We are very sorry , just our web site not be update , we will feedback the message to our managerIsah Hsieh 22146409:i would like to ask for my money back because I now need to go buy another present, since this is not arriving in the promised time. I will be happy to RMA/send the products back to you unopened once they arrive and try buying from tmart another time. Can you help me with that please?lavender:Sorry , the item is on the way , we can not refund to youIsah Hsieh 22146409:This doesn't seem fair since you have not delivered in the promised time, forcing me to buy a present elsewhere. You have my credit card information and can bill me if I don't return the late items. This seems like very poor customer service. Are you sure there's nothing you can do? Do you want me to post this interaction on a public review for everyone to see?lavender:No , but hope you can understandIsah Hsieh 22146409:I'm a business person too and I understand that things can cause delays. I don't understand why you won't honor what your website says or make up for the inconvenience you've caused me as a new customer. It's not my fault that you didn't update your website."
"Two weeks to the day that I ordered the flashlight torch from Tmart I ordered two others from different competitors. Tmart is by far and away the best of the three bar none. Their shipping was three days from the day I ordered delivered to my house. The package arrived very well packed in excellent condition. The price of the flashlight was $8 less than anywhere I looked including the really shady websites that make you wonder if the company/shop actually exists. Right now I'm BATTLING with one of Tmart's well known competitors with a return DOA after waiting three weeks not three days to receive the flashlight, what a mess. I will guarantee you that all of my future business will be with T-mart, unless of course they don't carry it. I'd recommend Tmart to anyone to purchase anything thing with confidence, these guys are GREAT!!! "
"Two orders:1. Ordered 15/03, Shipped 17/03 given tracking number, no valid info for where my item is. Actually info for tracking number gives Carrier: ParcelforceStatus: Tracking Information Expired 2. Ordered 19/03, http://www.tmart.com/Egreat-R6S-Plus-RTD1186-Support-Wifi-512MB-DDRIII-3D-HD-Media-Player-Black_p171137.html , payed immediatelly with coupon 10$ provided by the store, after 2 days e-mail discussions they offered me another item (they didn't tell me which, only that it doesn't have the same appearance but has same abilities?????), so I asked refund.The good thing is they refund me 60,08 euro (the whole price I've payed).The bad thing is that 2 days after the refund (because they didn't have the item , as they've told me) the item appeared again as available.OBVIOUSLY YOU CAN'T USE THE COUPONS THEY OFFER. IN CASE THEY FIND YOU USED COUPONS IN A SMART WAY THEY JUST MAKE YOU CANCEL YOUR ORDER.DON'T TRUST THEIR COUPONS."
"http://www.ripoffreport.com/directory/tmart-com.aspxUnhappy! Have not got my order and cannot fins ANY WAY POSSIBLE to contact them other than Face book and Twitter!!!!!! This is the only number I can find! Was suppose to have status within 24 hours. Can no longer log into my account. Cannot access anything the site times out on me every time. There is no phone number any where. The phone number I got from my credit card company is a voice mail that does not even say the name of the company. The "Live Chat" I found ask for a message and that they will response within 96 hours. All I have found is similar complaints and nothing else but people saying they have never gotten their order or a refund. If they got the product it was wrong and Tmart would not resolve the issue!!!!! Help!!!!!!"
"I ordered an Apple compatible wireless mouse - and had never ordered from Tmart before.The product arrived on time. I had difficulty finding the dongle for the wireless device - and the on line support from Tmart helped me find the dongle right where it should have been!Thank you. I'll us your service again."
"I discovered Tmart by total accident having done a Google search looking for a specific electronic item, in my case an adapter Parallel Port plug for the printer to the USB format.Tmart's price was by far the best, the product took a while to arrive but that was the responsibility of the United States Postal Service and a weekend inbetween order time and delivery time.The product worked as advertised, no problems right out of the shipping envelope.Call me very satisfied."
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