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Stores > Tmart
  • Tmart
    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      9AM to 6PM Mon.to Fri.(New York Time)
      GENERAL PHONE
      732-348-8096
      FAX
      7182288921
    • SUPPORT EMAIL
      CustomerCare@Tmart.com
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.91/10 8.91/10
    Chance of future purchase: Rating 8.47/10 8.47/10
    Shipping & packaging: Rating 7.75/10 7.75/10
    Customer service: Rating 8.64/10 8.64/10
    Return/Replacement policy: Rating 7.83/10 7.83/10
Voice your opinion! Review Tmart by clicking a star below.
No Avatar

Verified Customer
Rating 2/10
1/5
2017-03-05

FAULTY GOODS 12V - Terms & Conditions with REFUSAL to issue a RETURN suggested use 220volts !!!

"Does this Company in CHINA listen or believe they are not ACCOUNTABLE ???

Purchased in 'good faith 12V portable car cooler, 12V plug in NO power, faulty goods?

REFUSAL to issue a return label when goods are 'faulty' and do NOT WORK, very POOR Customer Service as witnessed & stored on e-mails?

ANY other registered Customers with similar real CONCERNS & same situation???

Also very SLOW DELIVERY after payments made?

Still WAITING for RETURN response, note order No attached.
"

Rep reply posted Mar-05-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
We want to tell you that the item you ordered need to be used in your car.

So would you please have a try it there?

But if you want to use it at home,you need to buy a converter with 220v.

Please understand,there have different powers in two places.

And would you mind sending a video to show problems if you find the item still doesn't work?

We will help you check it and offer you a best solution.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Look forward to your reply.”


Rating 10/10
5/5
2017-03-04

Fast delivery, price and a good and fast customer service

"Fast delivery, price and a good and fast customer service

Fast delivery, price and a good and fast customer service.
All orders were delivered as stated on the site.
"


Rating 10/10
5/5
2017-03-03

Cheap, gets the job done, slow

"I love this site for the variety of tools and toys. The prices are great. The quality is generally acceptable. You just have to be patient for the items to ship to you."


No Avatar

Verified Customer
Rating 2/10
1/5
2017-03-01

Free movies

"it did not work no matter what I did.The re. Is no c usomer service to contact"l"

Rep reply posted Mar-02-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
We have online service and ticket service here.

And would you please tell us the order number you talk about for check?

It is better that you could tell us the problem in more detail so that we can offer you an available solution.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Look forward to your reply.”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-02-28

worse service ever

"i ordered to get the item the first days of february, i havent got the item, and the customer service does not help me. the worst service i ever got from internet"

Rep reply posted Feb-28-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
Thanks for your feedback and sorry for all inconvenience caused by us.

We checked the status on www.fedex.com/us by tracking# 61292700245228301063

Status: delivered,

The tracking# showed that the package was delivered, but you have not received it, please contact the local post office.

A proof of delivery record may be available through your local Post Office.

At least, it should be a file included the seal of the post office or their staff.

We could not handle your problem without the proof.

Hope you can understand.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-02-27

24 hrs shipping

"But choose a shipping methods that costs more for your customer to wait longer."

Rep reply posted Feb-28-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
Firstly,thanks for your support to place a order on our shop.

And we will ship items out within 24 hours in normally.

There also have many shipping methods you can choose before you check out.

It will take difference periods to delivered in according to which methods on your order.

So would you please tell us the order number for check it?

We will help you speed it up and improve it in the future.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html”


jeklasinz's Avatar

Verified Customer
Rating 2/10
1/5
2017-02-27

Lived up to reputation

"I have purchased from Tmart 6 times in past before this 7th purchase.
Surprisingly the item I wanted was cheaper at Tmart than two of their competitors.
I first had trouble logging in, then when I tried to update my e-mail address I realized I not. I could reregister in a new account but would lose my points for past purchase. This is the first time I received a product from Tmart that was defective. When I contacted them they quickly responded and asked that I send a video or pictures of problem. I had problems using their video download, and they responded as that they did not receive them. I re-sent the TWO videos multiple times in different formats but never could get another response from them. Tmart lived up to what I have read in past on RC Group Tmart not known for good customer support. I will think long and hard before buying from TMART again.
"

Rep reply posted Feb-27-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
It is regret to hear that you can not login your original account.

But we can help you reset a new password.So you will not lose points.

For the issue of defective item,we do not find any record about the video on our system.

Would you please tell us the problem in detail or send a video to our online support for check firstly?

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-02-26

time to receive

"the time for receive the package is very long, "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-25

just perfect

"small, but for size large capacity. kept things cook as I desired.

for my needs, the perfect product.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-24

Was what i wanted

"was what i wanted and needed and at a fanstastic price."


No Avatar

Verified Customer
Rating 4/10
2/5
2017-02-21

"I thought size of LED lights are bigger as shown in picture. I did not chance to install them. "

Rep reply posted Feb-21-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
I think you will see the size or model of lights on our website.

But i can not confirm that if you had order the correct item or did you receive the item you ordered.

So in order to help you solve it as soon as possible,would you please tell us the order number for check firstly?

It is better that you could send a picture of items you received with sku# for check.

Please contact with us in your free time by our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-02-20

My Purchase Never Came!

"I ordered this item January 6, 2017 and it is now February 20, 2017 and I still have not received anything!"

Rep reply posted Feb-21-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
It is our honour to help you find this parcel.

And would you please kindly tell us the transaction ID or order number for better checking?

You can confirm your shipping address on the order and look for it in your local post office in recently.May be it is delay in there.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-19

I's happy

"they always take care of any issue I have with their products. Very pleased with serive and quality for the money."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-18

"I am very happy with the service. I think the US warehouse is a terrific idea because it provides a sense of security and quicker service. The products were exactly as portrayed. I would have liked FedEx's tracking number, but yours gave me what I needed. Shipping was fast and PayPal is always easy. "


No Avatar

Verified Customer
Rating 2/10
1/5
2017-02-18

never again

"i received a detective product and can not return the item . i have tried to get RMA from the company without success. no telephone number, nor shipping address . all contact is done through emails. never again will i buy from tmart. "

Rep reply posted Feb-21-2017

A rep from Tmart, Tmart, has responded

“Dear customer,

Sorry to tell you that we do not have phone call service.

But in order to solve your problem quickly,we have online service to help you.

Please feel free to contact with us by this link below:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

And we want to tell you that the order number you offer here is wrong as we do not find it on our system.

So would you please kindly find out the correct order number and tell us the problem in more detail?

Please don't worry,we will offer you a satisfied solution after verify.

Looking forward your early reply.”


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