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Stores > Tmart
  • Tmart

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      9AM to 6PM Mon.to Fri.(New York Time)
      GENERAL PHONE
      732-348-8096
      FAX
      7182288921
    • SUPPORT EMAIL
      CustomerCare@Tmart.com
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.91/10 8.91/10
    Chance of future purchase: Rating 8.47/10 8.47/10
    Shipping & packaging: Rating 7.75/10 7.75/10
    Customer service: Rating 8.64/10 8.64/10
    Return/Replacement policy: Rating 7.83/10 7.83/10
Voice your opinion! Review Tmart by clicking a star below.
Rating 2/10
1/5
2017-05-20

Don't honor own warranty policy

"I've made about 5 purchased from them. When a flashlight died after 5 mths, I opened a ticket to get it replaced per their 180 Day Warranty. Long story short, it took 5 different inquiries and several hours repeating the same information before they finally offered to replace it. Original order shipped within 5 days - told replacement shipping will take 30-45 days which was just processed. Will I actually received the replacement? Only time will tell."

Rep reply posted May-21-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

About the order#161104TRL6CT.

We find it was reshipped out from HK on 2017-05-19 with tracking#LW313104912CN.

You can track it via http://www.17track.net/en/

Due to international shipping, the status may not update that timely, hope you can understand.

It usually takes about 3-4 weeks for delivery, but no more than 45 days since shipping date, please wait patiently.

As usual,the customers could receive their package smoothly.Please don't worry.

Have a nice day.”


Rating 10/10
5/5
2017-05-20

Super obchod

"Když něco potřebuji nakupuji tady vždycky dostanu nějakou slevu a zboží se dá sledovat.Dávají záruku již jsem několikrát použil."


Rating 10/10
5/5
2017-05-09

Tmart = Terrific !!

"If you're thinking about buying from Tmart don't think just do it. Excellent quality goods, fantastic prices, super fast delivery, terrific all round service highly recommended thanks Nigel."


Rating 10/10
5/5
2017-05-08

Instructions are sometimes not very clear to non-Chinese speaking persons

"I received my order in the approximate time I expected it. It was as advertised, seems good quality looks good. I noly have a problem with the Chinese/English translations and I suppose I should expect that as I am told English is not easy to translate to."


Rating 10/10
5/5
2017-04-27

Get the best deals at Tmart

"Fast easy good products,good prices"


Rating 10/10
5/5
2017-04-26

Outsatanding

"Have ordered several times from tmart, no problems at all. Have very good prices for tiny whoop parts"


Rating 10/10
5/5
2017-04-18

Gute Qualität

"Bin völlig zufrieden.
Werde weiter kaufen
"


Rating 10/10
5/5
2017-04-17

Great products service & pricing

"I'm very happy with my buying experience, I can recommend. "


No Avatar

Verified Customer
Rating 2/10
1/5
2017-04-13

the worst ever

"stay away from TMART the worsts ever !!!!"

Rep reply posted Apr-13-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
We are sorry to hear this news.

But would you please tell us the problem in detail?

May be there have a misunderstanding between us.

And we do not find your order on our system through your name.

For this issue,would you please kindly tell us the order number for check firstly?

We promise that you will receive a best solution after verify.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Look forward to your reply.”


AngelaHolland's Avatar

Verified Customer
Rating 10/10
5/5
2017-04-11

great find

"was skeptical about a 35$ violin. but it was a great find, and my daughter loves it. shes the talk of the class"


No Avatar

Verified Customer
Rating 8/10
4/5
2017-04-07

no instructions

"no instructions, other then that good"

Rep reply posted Apr-09-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
Thanks very much for your positive feedback.

And if you need an instruction for the item,we can help you ask for it with our supplier.

Certainly,you can contact with our service if you need more help.

We will do our best to help you.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-05

Evrythung wasgood

"Quick and easy thank you for the great gift "


David Renfro's Avatar

Verified Customer
Rating 10/10
5/5
2017-04-03

Perfect!

"Top notch in all ways. PERFECT!!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-01

Attention to detail

"I have to say I was surprised on the amount of attention I was given for a small detail on my recent order. There was some inconsistent labeling on the product that I purchased.. instead of saying that everything was right they took the time to research the issue and got back to me with the right answer, apologized for the inconvenience and made it right. Thanks ;O)"


No Avatar

Greenville, SC 29611 Verified Customer
Rating 6/10
3/5
2017-04-01

Most OK, but still had a broken item

"One item was broken and I have emailed them about it, but yet have to hear if they are going to replace it. I won't order anything else from them until they do replace it."

Rep reply posted Apr-04-2017

A rep from Tmart, Tmart, has responded

“Hi customer,
Thanks for your support and feedback.

We will continue to do our best to serve you.

And would you please tell us the order number for check firstly?

It is better that you could send a picture of broken item for check.

We would give you a satisfied soluton after verify.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Look forward to your reply.”


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