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Stores > Tmart

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  • Tmart
    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.04/10 6.04/10
    Chance of future purchase: Rating 2.71/10 2.71/10
    Shipping & packaging: Rating 3.85/10 3.85/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: Rating 1.25/10 1.25/10

2,472 Customer Reviews

Rating 2/10
1/5
2016-07-19

No support after sale

"The item listed on their site was different from what I received.
Instead of 4.3" screen, it was 2". The camera was listed as 5mp but it is 3mp
Can't leave reviews on their site. I had to talk with them through PayPal.
But they stopped answering
"

Rep reply posted Jul-20-2016

A rep from Tmart, Tmart, has responded

“Dear Anatoly,

Sorry for the inconvenience that we have brought you.

We have checked the problem after we received your feedback, our supplier have sent a wrong batch with 2.7" screen, after communication with them, they are unable to offer the product with 4.3" screen, therefore, we have updated the information on our website and contacted our customers who have ordered this item. It's our fault for sending you the wrong product, we will strengthen the inspection of product and avoid the same thing happen. For the wrong product you have received, would you like to keep it and accept the discount or return it for refund? We have sent an email to you, please kindly have a check and send us your decision there. Looking forward to hear from you soon.

Thank you for your understanding.

Best Regards,
CS Team of Tmart.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-19

Cool stuff at great prices!

"I've ordered from Tmart at least 10 times. Lots of cool stuff. Seems like I find something new on their site every month. Top quality, I've never had an issue with any product. I can't say anything about their customer service as I've never had to contact them."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-18

"My cell phone can no longer re-charge thru typical wire. Purchased a recharger and extra battery 6 months ago for $50. That one did not work well and later broke. This one came with 3 batteries, is better made, and works well; for $12,"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-07-18

printed shipping label on out of stock item

"I paid extra to get fed ex shipping so I could get items in three days. I sell on weekends only. They printed the label and ten days later told me they were out of stock and they would be in stock in two weeks. I had many "chats" and finally had to file claim with PayPal"

Rep reply posted Jul-20-2016

A rep from Tmart, Tmart, has responded

“Dear Larry,

Sorry for the inconvenience that we have brought you.

We have checked your order 160627R77RK9, you have ordered 4 items from our US warehouse, since one of them is out of stock, your order didn't be shipped in time, so sorry for the trouble. Regarding this problem, we would like to offer you some compensation, we have sent an email to you to your email address, could you please have a check?

Thank you for your understanding.

Best Regards,
CS Team of Tmart.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-18

Best Price ~ Fast ship

"Item was exactly as described and arrived a day earlier than predicted."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-15

happy happy happy

"the remotes were very good quality. and they came in very fast"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-14

Great!

"Great service. Fast and good quality."


No Avatar

Verified Customer
Rating 6/10
3/5
2016-07-13

Cheapily made

"The instructions are not very easily read. It is not easy to download the required info in order to put everything in US form. Unless your internet savvy I would say dont order."

Rep reply posted Jul-14-2016

A rep from Tmart, Tmart, has responded

“Dear Customer,

Sorry for the trouble.

Since we are not quite sure about your problem, could you please advise what kind of information you need to download? We will help you with it, and if any instructions are not easily to read, please kindly let us know, we will improve it. Or you can contact us via Ticket or Live chat here:

http://helpcenter.tmart.com/ticket/index

Thank you very much for your assistance.

Best Regards,
CS Team of Tmart.com”


No Avatar

Verified Customer
Rating 8/10
4/5
2016-07-11

Hot deals

"I have been tricked into filling out your survey twice with the offer of magazine subscriptions coming at at the end instead of a $100 gift. This would be fine except that the offer would appear to only be good in the U.S.A. I am in Canada and am unable to complete the survey form as Ontario is not listed in the States and their is no other option to enter a Canadian Postal code or Province! Apart from this the service has been terrific and the goods excellent!"

Rep reply posted Jul-11-2016

A rep from Tmart, Tmart, has responded

“Dear Customer,

Thank you for your feedback.

Sorry for the trouble. Since we are not sure which survey you are refer to, could you please send us some information or screenshot so that we can check the problem for you? We have sent an email to you, if possible, please kindly send the screenshot to the email address.

We will confirm the problem with our Marketing Department after we received your email. Thank you very much for your assistance and support with us.

Best Regards,
CS Team of Tmart.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-09

Just as promised

"My purchase arrived on time and as promised. Competitively priced too. What more could you ask for?"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-07-08

"Did not work. Light would burn but the collar would not work."

Rep reply posted Jul-11-2016

A rep from Tmart, Tmart, has responded

“Dear Customer,

Sorry for the inconvenience that we have brought you.

We offer a 100% safe online shopping guarantee for all customers. Since you have received a defective item, could you please let us know your order number so that we can help you with this problem? Or you can contact us via Ticket or Live chat here:

http://helpcenter.tmart.com/ticket/index

We will solve the problem for you as soon as we received your feedback. Thank you for your assistance.

Best Regards,
CS Team of Tmart.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-03

favorite mouse

"I've made this same purchase over the years and have been more than pleased
my little red mouse is both functional and cute
"


No Avatar

Verified Customer
Rating 8/10
4/5
2016-07-03

missing part

"i recently bought a go pro from tmart, i received it rapidely but find out that no camera card was included with the camera so i have to start back shopping to find the right card for the camera!!!!!!Waste of time!"

Rep reply posted Jul-03-2016

A rep from Tmart, Tmart, has responded

“Dear Customer,

Thank you for your feedback. There is a "Package Includes" details on description frame of every product page, which lists all parts of the product. We hope this helps you to avoid this inconvenience next time.

Best Regards,

CS Team of Tmart.com


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-02

Get a great start at Tmart

"The merchandise i recieved was great and the shipping was on the money for when they said. they also have about eveything COMIN BACK AGAIN!!!!!!!."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-01

"Very good service,fast shipping,and you have an excellent choice of products with very reasonable prices...Thank You!
I have ordered quite a few items and will probably keep on doing so....thanks again for your service...
"


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