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Stores > Tmart
  • Tmart

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      9AM to 6PM Mon.to Fri.(New York Time)
      GENERAL PHONE
      732-348-8096
      FAX
      7182288921
    • SUPPORT EMAIL
      CustomerCare@Tmart.com
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.66/10 8.66/10
    Chance of future purchase: Rating 8.46/10 8.46/10
    Shipping & packaging: Rating 7.40/10 7.40/10
    Customer service: Rating 8.53/10 8.53/10
    Return/Replacement policy: Rating 7.63/10 7.63/10
Voice your opinion! Review Tmart by clicking a star below.
Rating 10/10
5/5
2017-06-25

good site

"Good communication, quality products and fast shipping! Recommended!"


Rating 10/10
5/5
2017-06-24

great to shop at

"Enjoy shopping on your site there are many useful things that your site offers.
"


Rating 8/10
4/5
2017-06-19

Good service

"All the products that I recived are good, I have a little problem with same package, but it was solve by customer support"


Rating 2/10
1/5
2017-06-09

still waiting for my refund, that they say they cannot give me, but they have my items.they have their product and my money...I was rippe

"Was sent different items than was pictured..asked for refund and was given every excuse not to send me my money back..was asked to take many pictures of the items and when I did.. was not good enough..was then asked to measure items..did it..then was asked to weigh items..I was jumping through hoop just to get my money back..finally got a return label..sent items to company..then was told they could not give me a refund..so now I am out of 54 dollars and I have no items either...RIPPED OFF...DO NOT BUY FROM THIS COMPANY.."

Rep reply posted Jun-13-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
We are sorry to hear that.

But from your picture,it is hard to see the material of item you received.

So our colleague had asked for weight,please understand.

And we would like to refund to you,so this case will be completed in quickly.

But we find you had made a dispute in paypal and the paypal is checking it by now.

It will take more days to check it.

so in order to solve this problem soon,would you please close the dispute firstly?

Then please feel free to contact with us for refund,thanks for your understanding.

Look forward to your reply.”


Rating 2/10
1/5
2017-06-09

Terrible customer service

"Received dead device! Explained in details the problem, customer service asked to upload video but the link they sent do not allow to do this! Closed my case in 3 days!!!!! Keep away from Tmart!"

Rep reply posted Jun-13-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
Firstly,please accept our apology about the inconvenience caused by us.

For this issue of order#170427GDPFTG,we find you had sent a video yesterday.

And our colleague had gave you a suggestion,may i ask do you have a try it?

In order to solve your problem in quickly,we had double checked your video and contact with our relevant department.

We find there is no light up when you charging it.

So there is a problem of charge,would you please try it again follow the manual?

If it still doesn't work,please feel free to contact with us:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.”


Rating 10/10
5/5
2017-06-04

Exccellent store

"Relyable, great products, good prices, fast deliverance (as long it is possible)"


Rating 8/10
4/5
2017-06-04

Tmart the place to be

"Received in time no problems good products"


Rating 8/10
4/5
2017-06-02

amazing

"might not possess the fastest delivery system but it's worth the wait.
great selection, amazing customer service.
i love it
"


Rating 2/10
1/5
2017-05-20

Don't honor own warranty policy

"I've made about 5 purchased from them. When a flashlight died after 5 mths, I opened a ticket to get it replaced per their 180 Day Warranty. Long story short, it took 5 different inquiries and several hours repeating the same information before they finally offered to replace it. Original order shipped within 5 days - told replacement shipping will take 30-45 days which was just processed. Will I actually received the replacement? Only time will tell."

Rep reply posted May-21-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

About the order#161104TRL6CT.

We find it was reshipped out from HK on 2017-05-19 with tracking#LW313104912CN.

You can track it via http://www.17track.net/en/

Due to international shipping, the status may not update that timely, hope you can understand.

It usually takes about 3-4 weeks for delivery, but no more than 45 days since shipping date, please wait patiently.

As usual,the customers could receive their package smoothly.Please don't worry.

Have a nice day.”


Rating 10/10
5/5
2017-05-20

Super obchod

"Když něco potřebuji nakupuji tady vždycky dostanu nějakou slevu a zboží se dá sledovat.Dávají záruku již jsem několikrát použil."


Rating 10/10
5/5
2017-05-09

Tmart = Terrific !!

"If you're thinking about buying from Tmart don't think just do it. Excellent quality goods, fantastic prices, super fast delivery, terrific all round service highly recommended thanks Nigel."


Rating 10/10
5/5
2017-05-08

Instructions are sometimes not very clear to non-Chinese speaking persons

"I received my order in the approximate time I expected it. It was as advertised, seems good quality looks good. I noly have a problem with the Chinese/English translations and I suppose I should expect that as I am told English is not easy to translate to."


Rating 10/10
5/5
2017-04-27

Get the best deals at Tmart

"Fast easy good products,good prices"


Rating 10/10
5/5
2017-04-26

Outsatanding

"Have ordered several times from tmart, no problems at all. Have very good prices for tiny whoop parts"


Rating 10/10
5/5
2017-04-18

Gute Qualität

"Bin völlig zufrieden.
Werde weiter kaufen
"


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