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"Dealing with Tmart is the worst internet shopping experience ever, this company is a total scam, and deliberately sets out to deceive the unwary.Well after perseverance and darn right aggression I finally got my refund,T mart again blamed the post office, customs,the airlines the weather and anyone else who could not defend have a look at the post from Holland???? above to see how their small minds work Sham Sham Sham."
"Don't use T-mart. They have absolutely the WORST customer service I have ever experienced. Their system grabbed an old address from who knows where and when I contacted them about the issue they couldn't have cared less. I know for a fact that I put the correct address in when ordering the items. The postal service told me how they could correct the issue and T-mart refused. I used t-mart's live chat option to speak to a customer service agent and they barely spoke English. They either couldn't understand, or didn't care about my problem."
"Stay away from this company! They are a joke. Placed order June 1, 2013 and did not receive product so I did a chat session with a rep on June 13th to check on the status of the order only to be informed the items were on back order and they would be ordering them for me that day. Still no items received so once again I chat with a rep on July 4th that tells me the exact same thing. The kicker of the story is that they took the money out of my account the day the order was placed. "
"First, Tmart is not a scam or fraud; they are a legitimate company. Their problem seems to stem from the fact that they are incompetent and hopelessly clueless on how to deal with even the most minor customer service issue.I have purchased several LED lights from them; prices were cheap, service was reasonably good. Then they short shipped me on an order for 6 bulbs; they shipped one in a padded envelope with no packing list. Dealing with them was hopeless; first they wanted photos of the box and packing; after that, they claimed they must have a photo of the actual product; then I heard nothing. Finally I contacted my credit card company and got the charges reversed for the remaining 5 items. Their website is poorly designed from a customer service standpoint and once you enter an email address, that's it, so if you change email addresses, they continue to send email to your old address; you can't update it and apparently neither can they.One last thing: they only publish "good" reviews on their site. Don't bother writing a bad review; it'll never get published. Use this company at your own risk and pay for everything with a credit card that protects you with good dispute resolution. You'll probably need it."
"DO NOT USE THIS COMPANY. IT IS A FRAUD. They are absolutely terrible. I ordered a case for my fathers tablet for his birthday:1. First up, I paid extra for express shipping- the item arrived outside the predicted time so I missed his birthday.2. 2nd, I was told the shipment would come from the UK where I live. It didnt it came from China so I was asked to pay import taxes and fees worth MORE than the item itself. I contacted the help centre at Tmart WHO ARE NOT HELPFUL AT ALL. They told me it was my fault and that I should have read the pre-sales FAQ point 7. I WAS NEVER TOLD THE SHIPMENT WAS COMING FROM CHINA SO HOW CAN I CHECK WITH CUSTOMS ABOUT WHETHER OR NOT TAXES ARE DUE!!!????3. LOOK AT THE OTHER REVIEWS THIS COMPANY IS A MASSIVE FRAUD."
"I received the order of three iPhone charging cords, but all three were the same size. I order one 2-meter cord. I tried to enter a claim on their website, but it simply did not work. I finally got a very nice lady on the chat line and she agreed to send the 2-meter cord out to me right away. They sent the WRONG size AGAIN. I then went hrough the chat again and got a person named 'Sweetie'. She was the very definition of horrible and frustrating customer service. She asked the same two questions 3 times and was so inept at typing English, that I had to tell her I did not understand what she wrote at least 3-4 times. It took three times longer to get her to agree to send the correct cord to me that the previous Lady, even though the wrong one was sent. I'll be finding out soon if they shipped the ciorrect size this time. I would not recommend using this company."
"Right from the start this company lied to me. They said they were shipping from the US but when the package arrived weeks later, it had a Chinese customs declaration on it. One of the enclosed cables did not work and they offered "points" instead of a new cable! I don't want or need "points". I want a new working cable. Don't buy from these people!!!"
"They sent me a faulty, returned-to-stock TV mount bracket and expect me to pay most of the shipping costs to return the item. Their policy is to only pay a maximum of 30% of the items value in return shipping, regardless of whether the customer has decided the item was wrong, or it is a faulty item.I recommend you only order small items from this store, and one at a time (its free shipping to you after all)."
"I bought what was supposed to be a memory card for my Wii. Not only did it take twice as long to arrive, what they sent me does NOT go to a Wii at all! They have ignored every email and telephone message I sent them requesting a replacement or refund."
"Re: Tmart.com Re: Order #130410S7TULX; total $13.17On April 10th, I paid for four (4) batteries ( two 2-pack ) ordered from the aforesaid vender per the above order number. I received only three (3) batteries on 4/26/2013 with one battery (GTL 3000mAh) missing, apparently short-shipped. Since then I have followed up with Tmart numerous times, sending them pictures of my original order, payment proof, the three batteries received and their envelope shipping the order. Tmart has kept stalling and ignoring my request for sending me the missing battery I paid for. Such a willful behavior and attitude is more than theft; it is robbery. Myron Kwei "
"I ordered Tiaras for my wedding, it was meant to be despatched to my in 2 packages, the second package turned up ok with no problems however one of the items was damaged, I am still waiting for them to reimburse me like they agreed they would, however I am still waiting for the first package which incidentally has my wedding tiara in it, I have been having emails go back and forth for the last two weeks, they are wanting me to pay more money to resend the missing items, they do not read my emails and are going round in circles, this morning I have just told them to forget it and to reimburse me, I will never use them again and never recommend them, and yes im a genuine customer who should of read the reviews first"
"Tmart Sucks! I ordered a battery for a specific laptop. They sent the wrong battery &amp; now refuse to pay for the shipping back to them. It's almost more expensive to ship the battery back to them than what it cost me. I refuse to let them keep my money though!"
"I´m writing from my own experience, and Tmart never shipped and delivered my items in time or in good condition. The Tracking number Tmart provided doesn't work. When I had a question I could not accessed their chat simply it does not work. Tmart is a fraud . After my experience with Tmart now I understand why so many people are complaining and giving bad reviews to Tmart.com . I consider myself lucky because I was able to get my money back after I disputed the charges with my credit card company who informed me that I am not the first to complain about this facke company and I feel more lucky that Tmart's employees could not use my credit card because I changed my account.. so everybody out there beware of this scammer "
"ORDERED FROM THESE CLOWNS WEEKS AGO. STILL HAVENT RECEIVED MY ITEM, NOR CAN THEY GIVE ME A TRACKING NUMBER THAT ACTUALLY TRACKS MY PACKAGE. IVE ORDERED FROM OTHER SHOPS MANY TIMES AND ITS TAKEN A COUPLE OF DAYS. THESE GUYS ARE A FRAUD AND A JOKE, SPEND YOUR MONEY ELSEWHERE!"
"I ordered on 05/06/13 and didn't receive it even after a week. Contacted cust. service on 05/13/13 ... They told me that they don't have an item, and I should wait them to buy it first. HOW YOU CAN CHARGE FOR SOMETHING THAT YOU DON'T GAVE?I asked how long should I wait???I've been told 3-7 days... them to purchase and again wait till they ship it to me?No...I just wanted my money back...She said she will do it for me, but she couldn't give me any confirmation #, transaction ID... DO NOT BUY anything from them..."
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