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RatingsRating
Store InformationStore Info
Full Rating Profile
TmartCoupons
  • Tmart
    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.60/10 5.60/10
    Chance of future purchase: Rating 1.86/10 1.86/10
    Shipping & packaging: Rating 2.37/10 2.37/10
    Customer service: Rating 1.04/10 1.04/10
    Return/Replacement policy: Rating 0.66/10 0.66/10

1,792 Customer Reviews

Rating 10/10
5/5
modified review posted

"very happy with the purchase.my son likes it a lot. I like your website because your price and your product are good."


Rating 2/10
1/5
modified review posted

"I placed the order on 22.2.2015!
the payment ist confirmed on 22.2.2015 (2 hours later) via creditcard
the delivery didn`t happen until yet
I asked over 4 times by the online support!
each time the answer is: "within 2-3 days the items will be shipped"
nothing happend until yet
i can`t believe it, it´s only crazy
"

modified review Rep reply posted Mar-25-2015

Tmart, Tmart rep has responded

“Hi charlie123321,
Sorry for making you waiting so long!
Your order was partly shipped on 2015-03-02.
We have sent you an email about the detailed informations.
For the unshipped items, do you want to ship them or cancel them?

If you have any problem,you can also contact our online service:
http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 2/10
1/5
modified review posted

"My order was cancelled three times and when I asked the representative to help me understand the reason why, I was told if I really want try again. That's not customer service at all. VERY DISAPPOINTED!"

modified review Rep reply posted Mar-25-2015

Tmart, Tmart rep has responded

“Hi Hwsangster78,
Sorry for the inconvenience caused by us!
Would you please tell us the order#? Then we can handle problem for you easily.
If you have any problem,you can also contact our online service:
http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 6/10
3/5
modified review posted

"Delivery is okay. But the quality of the torch is not good. Sometimes it works and sometimes it fails."

modified review Rep reply posted Mar-25-2015

Tmart, Tmart rep has responded

“Hi alfapau,
For the issue, would you please contact with our online service and tell us the detailed problem you met?
Here is the link:
http://www.tmart.com/support/live-chat.html
Thanks in advance!
Best wishes,
Tmart Service Team”


Rating 2/10
1/5
modified review posted

" I received flashlight in a timely manner, only to find out that it would not work. I tried the #3 triple A batteries and also the #18650 in the plastic tube, nothing worked, must have defective lighting element. I'm glad I did not pay much for it-$8.99 and free ship, have not had this problem with other;s I have received."

modified review Rep reply posted Mar-25-2015

Tmart, Tmart rep has responded

“Hi narlycharly99,
Sorry for the inconvenience caused by us!
For the issue, do you want to refund or reship for the defective item?
Besides, would you please contact with our online service to reslove it for you?
Here is the link:
http://www.tmart.com/support/live-chat.html
Thanks in advance!

Best wishes,
Tmart Service Team”


Rating 2/10
1/5
modified review posted

"I placed an order as the Tmart website shows there is stock. After waiting for a week with no update, I enquired with Support only to find out there is no stock.

Very bad and irresponsible service of Tmart. No sound, no word. Expect the buyer to investigate!!
"

modified review Rep reply posted Mar-25-2015

Tmart, Tmart rep has responded

“Hi handynasty,
Sorry for the inconvenience caused by us.
I have check it for you, I'd like to tell you that the item shows "Processing Time: 3-7 days" at our web.
It means the item is out of stock and it need 3-7 days to restock at our HK warehouse.
Hope for your understanding! Have a nice day!


Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"The service was fast.satsfied with the product."


Rating 10/10
5/5
modified review posted

"Very fast delivery. Good product satisfaction."


Rating 4/10
2/5
modified review posted

"I didnt get a slip showing me the order nmb in order for me to do business with your return peopl. I hav since repaired it at my expense. Funny that you can trac me and the rtn people couldnt trac me at all. My acct didnt trck the purcgase either so other than that it was fine. Thank you. Mike"

modified review Rep reply posted Mar-23-2015

Tmart, Tmart rep has responded

“Hi starpoint101,
Would you please contact with our online service and tell them the detailed problem you met?
Below is the link of our online service:
http://www.tmart.com/support/live-chat.html
Thanks in advance!

Best wishes,
Tmart Service Team”


Rating 8/10
4/5
modified review posted

"good price
short time to receve items
"


Rating 10/10
5/5
modified review posted

"Delivered on-time, and exactly what was ordered."


Rating 2/10
1/5
modified review posted

"the watch was too big and bulky and i cant figure
how to set it
"

modified review Rep reply posted Mar-23-2015

Tmart, Tmart rep has responded

““Hi meow615j,
Would you please contact with our online service and tell them the detailed problem you met?
Below is the link of our online service:
http://www.tmart.com/support/live-chat.html
Thanks in advance!

Best wishes,
Tmart Service Team””


Rating 10/10
5/5
modified review posted

"I like tmart although it took a while to get my order my merchandize was exactly what I anticipated it to be"


Rating 10/10
5/5
modified review posted

"It showed up quickly, and it resembled a clear human skull. Only caveat is it has a thin, clear fuse line down from the manufacturing process the middle of the face. But for $4, it is what you would expect from a skull shot glass. Delivery was extremely fast."


Rating 10/10
5/5
modified review posted

"Shopping with Tmart was fast and easy, you had exactly what I needed. Thank You very much, and much cheaper than the retail store [radio shack] I may add !!"


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