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RatingsRating
Store InformationStore Info
Full Rating Profile
TmartCoupons
  • Tmart
    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.42/10 5.42/10
    Chance of future purchase: Rating 2.17/10 2.17/10
    Shipping & packaging: Rating 2.42/10 2.42/10
    Customer service: Rating 1.12/10 1.12/10
    Return/Replacement policy: Rating 1.07/10 1.07/10

1,858 Customer Reviews

Rating 2/10
1/5
modified review posted

"1. Black flashlight did not work.
2. Wrote to someone who promised a refund in points and never delivered.
I have enjoyed my other purchases, but this one for a 14 LED 3AAA cartridge never worked.
"


Rating 6/10
3/5
modified review posted

"Product was poor and worked only sometimes put away wasn't sure what to do with it"


Rating 2/10
1/5
modified review posted

"Supposed Customer Service will not believe what customers incorrectly received and make you take a picture of the product and the package --then tell you the 'warehouse' is correct -even when the written sales description and shipping description plainly say what the product is supposed to be.

When presented with both descriptions they still maintain their 'warehouse' is correct.
"


Rating 2/10
1/5
modified review posted

"This site sucks All the time waiting for shit. 2 months go by and they still have trouble getting the package to the destination. Frikin idiots. All I have to say is you have a better chance at getting pregnant than receiving packages from these aholes."


Rating 4/10
2/5
modified review posted

"It took awhile to get here, but that was expected. The issue is the items that I received were not in great condition. The body had a broken part and one of the props was partially bent. I have not contacted tmart yet because I just disco reed this today when I began the rebuild of my quad. The outer packaging seemed fine however the inner box was bent severely. Upon checking the body had a broken part. I will be contacting tmart to see what can be done if anything. "


Rating 4/10
2/5
modified review posted

"This is my second purchase and both times received wrong product "


Rating 8/10
4/5
modified review posted

"Some of the Tracking is non-existent. takes too long to get. 7-22 days at the fastest. Product is worth the wait most of the time."


Rating 10/10
5/5
modified review posted

"Great prices, pretty fast shipping and you always know what to expect from them."


Rating 2/10
1/5
modified review posted

"Very iffy. Sometimes everything goes off without a hitch. Other times you get cheaply made products which don't work properly. Recourse is difficult because they never admit fault. In one instance they mis-typed my address into their system. The shipment never arrived and they insisted I gave them the incorrect address. When I tried to get my payment back from PayPal, TMart lied about the incident. A total loss of my payment. I suggest you pay Amazon a little more, and be safe."


Rating 10/10
5/5
modified review posted

"My purchase arrived early, works great and of good quality. "


Rating 10/10
5/5
modified review posted

"Order shipped on time. Items were as advertised. I had a DOA problem on one of the items. Tmart sent me a return label to send it back on and refunded my money for the defective item. I am very satisfied with their service."


Rating 10/10
5/5
modified review posted

"The overall experience, with T-mart has been enjoyable.
customer service was polite and patient(even though I misunderstood an add and thought that I was to receive some free items and didn't realize until later that I had misread. A guitar string was broke and they gave me a partial refund after I said it was too much trouble to send back for that. Didn't even have to ask.
"


Rating 10/10
5/5
modified review posted

"Order arrived as promised."


Rating 10/10
5/5
modified review posted

"Received quickly and good product"


Rating 8/10
4/5
modified review posted

"Delivery on time and when product did not work, the customer service was very helpful, worked hard to find solutions to my satisfaction "


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