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  • Tmart

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.68/10 8.68/10
    Chance of future purchase: Rating 8.25/10 8.25/10
    Shipping & packaging: Rating 7.25/10 7.25/10
    Customer service: Rating 8.36/10 8.36/10
    Return/Replacement policy: Rating 7.41/10 7.41/10
No Avatar

Verified Customer
Rating 4/10
2/5
2017-02-21

"I thought size of LED lights are bigger as shown in picture. I did not chance to install them. "

This review was modified by ncdudhwala-97387 on February 23 2017 03:45:01 PM
Rep reply posted Feb-21-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
I think you will see the size or model of lights on our website.

But i can not confirm that if you had order the correct item or did you receive the item you ordered.

So in order to help you solve it as soon as possible,would you please tell us the order number for check firstly?

It is better that you could send a picture of items you received with sku# for check.

Please contact with us in your free time by our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-02-20

My Purchase Never Came!

"I ordered this item January 6, 2017 and it is now February 20, 2017 and I still have not received anything!"

This review was modified by srssamantha_98 on February 22 2017 08:15:01 AM
Rep reply posted Feb-21-2017

A rep from Tmart, Tmart, has responded

“Dear customer,
It is our honour to help you find this parcel.

And would you please kindly tell us the transaction ID or order number for better checking?

You can confirm your shipping address on the order and look for it in your local post office in recently.May be it is delay in there.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-19

I's happy

"they always take care of any issue I have with their products. Very pleased with serive and quality for the money."

This review was modified by fknox8 on February 21 2017 12:30:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-18

"I am very happy with the service. I think the US warehouse is a terrific idea because it provides a sense of security and quicker service. The products were exactly as portrayed. I would have liked FedEx's tracking number, but yours gave me what I needed. Shipping was fast and PayPal is always easy. "

This review was modified by dweisel on February 21 2017 12:15:28 AM

No Avatar

Verified Customer
Rating 2/10
1/5
2017-02-18

never again

"i received a detective product and can not return the item . i have tried to get RMA from the company without success. no telephone number, nor shipping address . all contact is done through emails. never again will i buy from tmart. "

This review was modified by hendbo1116 on February 21 2017 06:05:08 PM
Rep reply posted Feb-21-2017

A rep from Tmart, Tmart, has responded

“Dear customer,

Sorry to tell you that we do not have phone call service.

But in order to solve your problem quickly,we have online service to help you.

Please feel free to contact with us by this link below:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

And we want to tell you that the order number you offer here is wrong as we do not find it on our system.

So would you please kindly find out the correct order number and tell us the problem in more detail?

Please don't worry,we will offer you a satisfied solution after verify.

Looking forward your early reply.”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-16

Good job

"Arrived in four days. Very satisfied!"

This review was modified by isthataraincoat on February 21 2017 12:00:34 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-13

excellent

"good product and attention"

This review was modified by rtagli on February 15 2017 04:30:01 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-12

Great price

"Fast shipping and a good price. "

This review was modified by Cv16v8 on February 14 2017 04:30:01 AM

Rating 10/10
5/5
2017-02-10

Easy, affordable and pleasant shopping experience

"The website is incredibly easy to navigate and the range of products is immense. Prices are extremely competitive and, coupled with free delivery, makes this site a must for all niche and electronic items.
Delivery is very quick. All in all, I thoroughly recommend this site.
"

This review was modified by shine_jim on February 14 2017 12:15:14 AM

Rating 8/10
4/5
2017-02-10

High Quality items

"The item arrived on time and is working perfectly and are of good quality .am happy to be a tmart customer. "

This review was modified by Muriuki on February 14 2017 12:15:10 AM

Rating 10/10
5/5
2017-02-10

Tmart is a pleasure

"I have purchased many items from Tmart over the last 18 months or so, and I have always been pleased with the variety offered, the prompt handling and shipping and the quality of the items received. I look forward to many more Tmart purchases."

This review was modified by Newcar67 on February 14 2017 12:15:09 AM

Rating 8/10
4/5
2017-02-10

Helpful

"Got my order splitted in 2 shipments but everything came in reasonable timing."

This review was modified by Adopanci on February 14 2017 12:15:08 AM

Rating 10/10
5/5
2017-02-10

Supa dupa

"Amazing site, goods are super And so is staff."

This review was modified by simi_gratza on February 14 2017 12:15:03 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-08

Fast and easy

"The website was well designed and I was quickly able to find what I wanted. The price was very reasonable. I also received my purchase quickly."

This review was modified by teburwell on February 10 2017 06:00:02 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-07

Quick and exactly as promised.

"Can't wait to try it out!"

This review was modified by vjwjohnson-63808 on February 09 2017 11:00:02 AM

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