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RatingsRating
Store InformationStore Info
Full Rating Profile
TmartCoupons
    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.86/10 4.86/10
    Chance of future purchase: Rating 1.52/10 1.52/10
    Shipping & packaging: Rating 1.84/10 1.84/10
    Customer service: Rating 1.09/10 1.09/10
    Return/Replacement policy: Rating 0.90/10 0.90/10

1,681 Customer Reviews

Rating 10/10
5/5
modified review posted

"Good Service, Quickly sent"


Rating 10/10
5/5
modified review posted

"Very good and fast. I will use then again."


Rating 10/10
5/5
modified review posted

"Works great, got it in 2 weeks. Ya!!!!!"


Rating 10/10
5/5
modified review posted

"Overall great experience , easy to use, "


Rating 4/10
2/5
modified review posted

"Items still backordered and not shipped"

modified review Rep reply posted Jan-27-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for the inconvenience caused by us!
The out of stock item is SKU: 32003374*1.
How about we cancel it and ship the rest available items for you?.
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 2/10
1/5
modified review posted

"I bought a product off Tmart in June 2014 and when arrived it was missing a battery, after months of emails in Dec 2014 Tmart decided to exchange item once I sent the first product back to them. Did this, and the new product that I received from Tmart was missing a battery as well. I sent Tmart a few emails about this issue and no reply and it is now 7 months after purchasing original item and still not happy with the service received from Tmart."

modified review Rep reply posted Jan-27-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for the inconvenience caused by us.
For the issue, do you want to refund or reship again?
If you have any problem,please contact our live support.
Here is link:http://www.tmart.com/support/live-chat.html

Best wishes,
Tmart Service Team”


Rating 4/10
2/5
modified review posted

"The watch phone I ordered, came in but the color was wrong.
I order Black and your company sent me white. I ended up giving it away to somebody that likes white phones.
"

modified review Rep reply posted Jan-25-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for the inconvenience caused by us!
Could you kindly please tell us the order#? Then we can handle problem for you easily.
Or you can also contact with our onlive service to help you resolve this issue.
Here is link:http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"fair price on items bought."


Rating 10/10
5/5
modified review posted

"great price on led light bulbs for outdoor fixture, quick delivery from us warehouse"


Rating 8/10
4/5
modified review posted

"Good prices, products as described. Order shipped entirely from the US warehouse in about a week. (For this order I was physically located in the US and had shipped to my US address.)

I'd previously placed the order when in I was in Mexico to be shipped and held at my neighbor's house until my return. (I needed a new phone immediately.) Not only did they not ship it, they didn't notify me of a problem. I hated that. When merch wasn't received, I looked up to order and had to talk to someone. They wanted me to jump thru hoops to verify the order. Easier to just cancel it and reorder.

The reorder worked fine. Don't expect them to do anything fancy.. that's the moral of this story.

btw.. I did find the DOOGEE DG310 phone cheaper at other places... but hadn't done sufficient research when I ordered. Still, good service.

The materials weren't very well packaged for a fragile phone and accessories. Thrown into a plastic bag with a little bubble wrap..
"


Rating 10/10
5/5
modified review posted

"I loved the product I ordered and was received very quickly. May order more"


Rating 8/10
4/5
modified review posted

"The refund policy is kind of sticky !

(Last year order)
"

modified review Rep reply posted Jan-25-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for the inconvenience caused by us!
Could you kindly please tell us the order# and tell detailed problem you met? Then we can handle problem for you easily.
Or you can also contact with our onlive service to help you resolve this issue.
Here is link:http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"excellent price for product and fast shipping to boot!"


Rating 10/10
5/5
modified review posted

"Fair delivery time, worth the wait for a quality product at a great price."


Rating 10/10
5/5
modified review posted

"You have good products for less. What I ordered came pretty quickly. I will be ordering from you again."


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Tmart is a merchant member
Tmart participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,909 merchant members.