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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1303 53rd Street
    • Contact: support@timepiece.com
    • Phone: 877-497-1232
    • Customer Support: 877-497-1232
    • Business Hours: Monday-Friday 9:00 AM to 6:00 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.64/10 8.64/10
    Chance of future purchase: Rating 8.18/10 8.18/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 7.08/10 7.08/10
    Return/Replacement policy: Rating 8.13/10 8.13/10

245 Customer Reviews

Rating 10/10
5/5
modified review posted

"Ordered the Movado from this site which offered substantial savings versus retail shops.
Shipping was exceptionally good and fast,
The watch looks beautiful and it is a little too early to say how it performs.
"


Rating 10/10
5/5
modified review posted

"Great, legit product, very quick shipping. Great price, too!"


Rating 10/10
5/5
modified review posted

"Beautiful ESQ watch at a great price and delivered one day earlier than promised! Cannot ask for more than that. This was my first purchase from this vendor, and based on this experience, it won't be my last. "


Rating 8/10
4/5
modified review posted

"got the watch on time. my only suggestion if they could send a better picture posting it. as well as a picture wearing it the wrist and that would make it more attracting. overall experience is good though I have not dealt with with customer service"


Rating 10/10
5/5
modified review posted

"First time Timepiece.com shopper here, I ordered a Timex Weekender which not only was an 18$ savings from the retail price of 45$ but also had the exact color i was looking for which is very hard to find! I ordered the watch on friday with the free ground shipping which was definitely a plus and received it five business days later...pretty quick. I definitely recommend them based off of my experience and will be a return customer for my next watch purchase."


Rating 10/10
5/5
modified review posted

"Timepiece.com is INCREDIBLE! the pricing and service was absolutely 1st class! I would and plan on ordering many watches on timepiece.com!!! "


Rating 2/10
1/5
modified review posted

"Not happy with Timepiece. They are not picking up the phone or returning calls and there are slow on email. I recevieved notifcations that my paypal address was not confimed... (despite it was and I send them proof) this led to a 3 day shipping delay which they didn't care nor compensated to upgrade shipping... still waiting for my watch to arrive."


Rating 10/10
5/5
modified review posted

"Easy to use website. Great pricing compared to other online watch sellers. Box was well wrapped/protected when shipped.

Frequency of followup emails isn't annoying.

Definitely will buy again.
"


Rating 10/10
5/5
modified review posted

"I was scared that I was going to get a bad or fake watch or someone's watch they didn't want. BOY WAS I WRONG. It was perfect. Box was new and the watch was packaged as if I bought it a department store. I even got it overnight for no additional charge because i live close to their warehouse. I definitely recommend them!"


Rating 10/10
5/5
modified review posted

"I was a hesitant to order my IWC from Timepiece since I hadn't heard of them before. After reading reviews here I took the chance and I could not be happier. I saved around 40% off retail plus since I needed before I traveled I called and they made sure to ship it out the same day. My watch arrived less than 48 hours later! I'm very delighted with my purchase and I would definitely order again"


Rating 10/10
5/5
modified review posted

"I was very pleased with the speed of delivery and the price through Timepiece.com. I purchased a Tag watch as a gift for my husband, and this site had the best price, by far. The watch arrived just in time for my husband's birthday. My only disappointment was that I needed to modify my order, and I had to call several times before someone answered the line. The first few times, I got a recording and was told to leave a message, but the mailbox wasn't accepting new messages."


Rating 2/10
1/5
modified review posted

"WORST EXPERIENCE EVER!!!!! DO NOT USE THESE PEOPLE!!!! ABSOLUTELY HORRIBLE. When the watch I bought arrived and did not work, I called them to find out how to get it to work or return it if not. I called and emailed for a month straight and never got a response. From anyone. None. For weeks on end. Every time I called, there was no answer. I emailed over a dozen times and got no response. Only after I disputed it on the credit card did someone contact me. When I explained it, the guy hung up on me. Hung up on me. He hung up on me 3 times. Gave no explanation for not responding to any emails or the phone not answering and just ring for the previous month. These are the call logs from when he hung up on me three times:

Place Number Rate Airtime LD/Addl
Time Called Called Code Min Charges Charges
11:35a Toll F CL 877-497-1232 CN9N 12 0.00 0.00
11:47a Toll F CL 877-497-1232 CN9N 2 0.00 0.00
11:49a Toll F CL 877-497-1232 CN9N 2 0.00 0.00

This was the most AWFUL customer experience I have ever had. It was truly unbelievable. ABSOLUTELY RIDICULOUS. AVOID AT ALL COSTS.
"


Rating 2/10
1/5
modified review posted

"The worst customer service. Be prepared to be disappointed. Customer service for Timepiece.com CAN'T BE EMAILED AND THERE PHONE GOES UNANSWERED. If you have a problem your screwed. "


Rating 10/10
5/5
modified review posted

"Shipping was free well for 3k watch I expect it to be free but also it was super fast UPS delivered it in one day. What I can say about packaging there were traces that box was opened but watch was untouched and brand new my guess they just verify expensive items before shipping to make sure its not damaged or anything. Definitely will consider on buying again from these guys."


Rating 10/10
5/5
modified review posted

"I had a bad experience with Amazon when I ordered a watch for my boyfriend on Christmas and the watch arrived defective. Since Christmas, I had been looking for a nice replacement watch that would not cost me a fortune. I bought a really nice Movado from Timepiece.com that was about 35% cheaper than the Amazon price or the retail price at Macy's. I looked at other online vendors and eBay, and I decided that Timepiece.com was the one online vendor that was trustworthy with discount price watches. I had to pay extra for one-day shipping, but it was worth it. The customer service was really responsive and my entire experience was great."


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