Timepiece.com Reviews - timepiece.com Ratings at ResellerRatings

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Rating 9.00/10 239 reviews

9.00 / 100
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Timepiece.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.

All Customer Reviews (239)


Rating 10/105/5
modified review posted

"Easy to use website. Great pricing compared to other online watch sellers. Box was well wrapped/protected when shipped.

Frequency of followup emails isn't annoying.

Definitely will buy again.
"



Rating 10/105/5
modified review posted

"I was scared that I was going to get a bad or fake watch or someone's watch they didn't want. BOY WAS I WRONG. It was perfect. Box was new and the watch was packaged as if I bought it a department store. I even got it overnight for no additional charge because i live close to their warehouse. I definitely recommend them!"

Rating 10/105/5
modified review posted

"I was a hesitant to order my IWC from Timepiece since I hadn't heard of them before. After reading reviews here I took the chance and I could not be happier. I saved around 40% off retail plus since I needed before I traveled I called and they made sure to ship it out the same day. My watch arrived less than 48 hours later! I'm very delighted with my purchase and I would definitely order again"

Rating 10/105/5
modified review posted

"I was very pleased with the speed of delivery and the price through Timepiece.com. I purchased a Tag watch as a gift for my husband, and this site had the best price, by far. The watch arrived just in time for my husband's birthday. My only disappointment was that I needed to modify my order, and I had to call several times before someone answered the line. The first few times, I got a recording and was told to leave a message, but the mailbox wasn't accepting new messages."

Rating 2/101/5
modified review posted

"WORST EXPERIENCE EVER!!!!! DO NOT USE THESE PEOPLE!!!! ABSOLUTELY HORRIBLE. When the watch I bought arrived and did not work, I called them to find out how to get it to work or return it if not. I called and emailed for a month straight and never got a response. From anyone. None. For weeks on end. Every time I called, there was no answer. I emailed over a dozen times and got no response. Only after I disputed it on the credit card did someone contact me. When I explained it, the guy hung up on me. Hung up on me. He hung up on me 3 times. Gave no explanation for not responding to any emails or the phone not answering and just ring for the previous month. These are the call logs from when he hung up on me three times:

Place Number Rate Airtime LD/Addl
Time Called Called Code Min Charges Charges
11:35a Toll F CL 877-497-1232 CN9N 12 0.00 0.00
11:47a Toll F CL 877-497-1232 CN9N 2 0.00 0.00
11:49a Toll F CL 877-497-1232 CN9N 2 0.00 0.00

This was the most AWFUL customer experience I have ever had. It was truly unbelievable. ABSOLUTELY RIDICULOUS. AVOID AT ALL COSTS.
"

Rating 2/101/5
modified review posted

"The worst customer service. Be prepared to be disappointed. Customer service for Timepiece.com CAN'T BE EMAILED AND THERE PHONE GOES UNANSWERED. If you have a problem your screwed. "

Rating 10/105/5
modified review posted

"Shipping was free well for 3k watch I expect it to be free but also it was super fast UPS delivered it in one day. What I can say about packaging there were traces that box was opened but watch was untouched and brand new my guess they just verify expensive items before shipping to make sure its not damaged or anything. Definitely will consider on buying again from these guys."

Rating 10/105/5
modified review posted

"I had a bad experience with Amazon when I ordered a watch for my boyfriend on Christmas and the watch arrived defective. Since Christmas, I had been looking for a nice replacement watch that would not cost me a fortune. I bought a really nice Movado from Timepiece.com that was about 35% cheaper than the Amazon price or the retail price at Macy's. I looked at other online vendors and eBay, and I decided that Timepiece.com was the one online vendor that was trustworthy with discount price watches. I had to pay extra for one-day shipping, but it was worth it. The customer service was really responsive and my entire experience was great."

Rating 10/105/5
modified review posted

"I'm so glad I discovered this site! My daughter loves Fossil watches, but I don't love the price tags. This site saved me about $40 over what I would have paid at the local mall. And that's not even mentioning the gas saved by not driving around as well! She's happy with her blingy watch, and momma's happy with her bank account...a win/win situation! Fast delivery, great packaging, an A+ transaction."

Rating 10/105/5
modified review posted

"My watch came in on schedule, and I love it. It is exactly as described. Thank you"

Rating 8/104/5
modified review posted

"Item arrived fast and in great condition. The only complain is that I was not able to get in touch with customer service right away and their voice mail box was full. This really was not a good sign for me after spending a few thousand dollars on the timepiece, I even considered stopping the payment. But a few hours later I got someone on the phone and they answered my question.
Order tracking was not set up on line as it should be.
"

Rating 10/105/5
modified review posted

"Very good first order experience. Item just as pictured. look forward to more orders in the future"

Rating 10/105/5
modified review posted

"Fast shipping and great prices. Product was as described. Very happy with what I got"

Rating 10/105/5
modified review posted

"great customer service, my item arrived super quick. love timepiece!"

Rating 10/105/5
modified review posted

"Very helpful and prompt. Great price."

 

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