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"They are thieves -- scam artists. I bought a $3,450 used Rolex from this company, guaranteed to be authentic, fully restored, and to "meet or exceed manufacturer's specifications" (which included being water resistant to 300 meters, though all I did was shower in it). There was also a two-year warranty. Less than 9 months later the watch started running very fast. They said "No problem-send it in, it's under warranty." Then, however, they told me it was completely rusted (?!) and they wanted $250 to fix it. I told them that I wasn't going to pay and to either fix it and send it to me or keep it and refund me. That was in October and I have neither the watch nor the money I paid for it."
"Do not, do not buy from time and gems. They sent me a defective Rolex that cost $7500 and refused to refund. I noticed the defects and I called the same number that I placed the order but for some reasons. The number no longer n service. That I called the customer service number, once i mentioned returnthewatch. those who answered the phone just kept saying "oh, you have to lk to your salesman" but e s not in today. Called again the next day, same answer, the following day, samething he is not in fr today. What they doing is trying to push the customers out of their 3 ay refund policy. I called my credit card company to start dispute the charge. They still refused to take the watch back, then 2 months later they finally email me saying they going take the watch back and refund to me. I guess cause they never get paid by the credit card, But my nightmare with them was not ended. After they got the watch back they refused to issue credits back to my credit card and they told the credit card co that I breach the return policy agreement (3day return policy) which was not true. They tricked me into sent back the watch and they tried to keep my money too. Took me 9 months to fought with them and the credit card company. Finally got the credits back to my account yesterday. Save yourself from troubles, do not buy from time and gems. Highly highly NOT recommended."
"Basically ripped off for $2900. The list of things wrong with the watch is a mile long. After it stopped working properly after 9 months, I had it inspected. They lied about the face being diamonds (they are not)etc etc. Misrepresentation"
"Recently, i have purchased a Rolex watch for my father to present him on his birthday.Moreover i saw wide collection of watches for both men and women on their website.I am very happy to purchase watch from time and gems because I got it at very decent price.I like the services provided by timeandgems as they called me to confirm the recevial of the watch. So, I am happy by the purchase of Rolex watch from timeandgems. I will definately purchase another one in future."
"Do not buy. The appraisal they gave you is crap. People there became a bunch of thugs as soon as your credit card is charged. They sent a defective watch and refused to give a refund!!"
"In purchased a watch for my wife. It was a 18K Rolex Yellow Gold no-date, at a very decent price. Even though it was a pre-owned watch and it was restored, i was amazed how good it looked. The price was very good. I'm very excited to give it to my wife for Christmas. "
"They do not respond for warranty issues. I bought a Rolex less than one year ago. I called and gave them all the information they wanted.They responded the would get back to me by email. They never did after two phone calls. BEWARE everything you hear about them is correct"
"Treated myself to a beauutiful cartier watch, just got it and i couldn't be happier!!"
"I was impressed by the quality of the watches. I ordered as a part of their year end special last year. Just came back to order again."
"I went to Time and Gems with a friend to buy a watch from and were approached by a kid named Tony. What a rude individual! It was clear from the get go that they had no intention of helping me. Where are the watches at this store? Where are the employees? I found out later through some sources that Tony’s real name was David Reed. Every person there apparently uses fake names, Tony Montana, David Reed, what else is fake, their watches? Rude obnoxious kids with no respect."
"I got a black pvd/dlc rolex watch from time and gems not too long ago and the black started chipping off. I called them only to find that they don’t cover DLC under warranty and won’t give me my money back. I asked for a refund but they won’t do anything for me and of course they got me on the “wire discount”. The black PVD/DLC coated watches are just painted junk. Stay away from “black rolex” watches. Good riddance to this shoddy company and all the crap they’ve put me through."
"I called Time and Gems and order a Ladies Rolex super president. I received the watch 2 days later. It was a gift for my wife. I've very happy with my purchase and would recommend Time and Gems to anyone who are looking for used luxury time pieces."
"Appraisal they gave me is JUNK...phone disconnected - cannot reach the appraisal co. Watch was supposed to be 18kt gold, it's not. SCAMMERS!! BEWARE, DO NOT GO ANYWHERE NEAR THESE GUYS>"
"Better Busines Bureau rate this company FFFFF. Sent me a defective watch, no return, no refund for any reason. Beware of this seller."
"Beware of Time and Gems, The Watch Empire, ZP Watches, Mike Davidi and Jason Smith. They have scammed lots of us and the BBB can only act as a mediator and can not force them to return funds. Watches are fake, defective and replicas of original Rolex watches. We have formed a website www.timeandgems.us to educate potential customers of the scam they are running. Please be warned and stay away from them regardless of the price and fake reviews!"
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