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"The retailer participates in the ShopRunner program which provides a good incentive to shop there. I had free shipping and free returns so I would order a bunch of sizes and return the ones that didn't fit or didn't like. One time I placed an order of 15 shoes, and returned all of them because they didn't fit me.Cons: They don't do exchanges, only returns. So if you bought a shoe at some sale price and it doesn't fit you, then you might have to buy the next shoe at full price if it's not on sale anymore.The return shipping is by USPS and there's no tracking number, so if it gets lost, then that'd be a big problem."
"I purchased a pair of sandals from their web site on a Wednesday and on second thought, I called Friday AM to cancel. It had not shipped but the money had been taken out of my account ( debit card). They told me to use the free return label service (USPS – no tracking) when they arrived. My sense of it was that since they had the money and were obviously delaying shipping far too long AND they didn’t have a tracking number yet that I could either go along with this scam or call my bank.I was very explicitly told that I would then be BLACK LISTED at 120 retailers if I did that. BLACK LISTED ? Really ? A customer from whom you’ve accepted money and can’t seem to ship the item ?These are folks to avoid at all cost. Now I’m hammering them for my refund and being told by their phone people to wait 2 days to talk to a supervisor. Pitiful."
"Awful, bought shoes and both were right footNow i have to pay for shipping it back from Russia Really disappointed with the official store.When i bought boots on ebay and there were problems with size because of the seller mistake , i've got refund immediately."
"I bought a couple of Tshirts from them. The product descriptions, it turned out, were wrong!I had to return them once I got them. But customer service is pretty.I like their stores though. "
"I love Timberland shoes and boots, however i do not like their billing methods. I made a purchase of over $200.00, which my bank paid, but Timberland put a hold on over $200.00 in additional funds, even though they had been paid. you can rest assured that i will not be ordering anything else from Tinberland.com."
"This company is going down hill, I ordered a jacket, when it came it's completely different, when I try to return it to their retail location, they wouldn't want to refund the product for me, I had to call out their manager and tell him about their policy for returns, such a hassle to return, would never buy timberland products again. "
"Timberland used to be a really good brand and they still have a few great products. Unfortunately I think that Timberland as a company is not long for the business world. I live in southern California and they used to have several retail stores but they are all gone now except one Outlet Store in Camarillo. We all know that buying clothing and shoes online can be daunting but mostly that's the only way to go with Timberland for now. I just ordered 2 pairs of shoes from them a few days ago and they just arrived. One pair of shoes had a completely different color sole than was shown on their web site picture. When I contacted customer service i got a mediocre response and they basically said "Too Bad". I insisted on looking into it further so see if the shoes I ordered were available. THey promised me a call back from a supervisor. Today I received a basically "form email" that was short and curt generally saying that I was out of luck and "we consider your issue resolved". Considering that Timberland prices are and have always been astronomically high, their customer service is nonexistent, their products are often out of stock and you can only shop them online, I can see why they are struggling. So, sorry to see you go Timberland but you ran your company stupidly and that's how the competitive retail market works, so bye bye."
"Cancelled my order, very unprofessional!"
"Just to note that all the people giving timberland.com a 1 star rating are just bitter they got caught with their hands in the cookie jar. Timberland canceled their orders because they tried to use a fraudulent coupon scheme. These conniving vultures have as much credibility as a person who tried to scam an ebay seller for several items but failed and left negative feedback just to feel better about themselves. Timberland even offered these greedy trolls a 25% discount and free shipping on a replacement order just ease their whining and crying. They moan that they won't shop at Timberland ever again. Please, Timberland doesn't want their business anyways----these people just scavenge & deceive for a free lunch--that's not a customer, that's a leech.Anyways, I orders several shirts from timberland.com with their Buy 2 Get 1 Free promotion. I changed my mind on two of them and was able to return them with ease with their no hassle pre-paid postage return policy. And the kicker, they let me keep the free shirt I got from the promotion since I was a regular customer. They also offered me free shipping if I wanted to make an exchange. How great is that. FYI, their boots are top-notch. Have several pairs that bought years ago and I wear them all the time and are still in great condition.I just wish they would bring their 40% off promotion back. I got tons of bargains from that deal over the years."
"damn store, they should have honor their promotion even if they made a mistake...to save their stupid brand"
"Did not honor their promotion. Figured I found too good of a deal. Told me I ordered a gift card that was not part of the deal for the code I used. A bunch of BS. I order 2 shirts. That's it. Will never shop with them again."
"*************5 Star Shopping Experience***********I have spent thousands of dollars at this site over the years and have not had a single complaint. I like their clothing style because it is cool enough but not too hip-hop or ostentatious. They have great promotions such as the buy 2 get 1 free deal on tees & polos in combination with 20% off deal over 4th of July. Once they had to cancel an order because of it was out of stock; but they offered a discount & free shipping on my next order. ATTENTION: The people who are complaining about having their orders canceled are scammers. There was a coupon glitch and these people exploited it like they were holding onto dear life. They made multiple orders and applied a deceitful trick to get free shipping. These are probably the same freeloaders who ranted on for hours for a $7 Best Buy HDTV and then threatened to file a lawsuit. Shame on these people! Get a job moochers and please muster up some morals and class."
"I ordered the Nellie in wheat and in black when there was a 40% off promotion code available. Timberland processed my order in 2 days and shipped it via FedEx Ground. They also e-mailed me a tracking number. The package arrived 4 days later. The quality of both of the boots is fantastic as usual. Unfortunately, the boots turned out to be too big. I had ordered custom Nellie boots from them in the past, but they were a bit snug so I ordered boots a half a size larger this time around. I called Customer Service and asked about an exchange. The rep who answered was polite and informed me that I would have to put in a new order. She told me that I would be refunded 40% after wards, since I had used a promotion code for the order I wanted to return.The size I need is currently out of stock, though, and the Nellie in black appears to no longer be available. However, Timberland's Return Policy is 60 days, so I will just wait it out and hope that the size I need is available within that time.Update: I won't be returning the boots after all. I tried wearing a pair of them for a day, and I've gotten used to the feel of them."
"I love Timberland. I recently started buying buttloads of Timberland goods becuase of their constant 40% off sales coupled with Google Checkout. The combination of savings is unreal. $125 boots ended up costing me about $70 shipped. They are usually quick to ship, and the greatest thing about their online shopping experience is if something doesn't fit or I need an exchange, I can go to the local Timberland store and do it. Most retailers are totally seperate for B&M and Online and you can't exchange between one or the other. My only beef would have been the Google Checkout procedure. It seems Google Checkout defaults to 2nd day shipping. It seems that contacting customer service just doesn't work well. I'm not sure if it's Timberland or Google Checkout, but I wrote Customer Service through Google checout requesting my shipping be downgraded to standard, but they never answered and shipped my items out 2nd day doubling the shipping charge. Besides that, everything has been good with Timberland."
"Timberland is a bit pricey, but you do get what you pay for. I purchased shoes on their once a year 40% off sale, which was a deal. They shipped quickly and include pre-paid postage for returns if you aren't near a store."
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