1/5

posted Dec-09-2010

"I had similiar experience with tigerdirect too regarding the same item. I am horrified by how they are handling this situation. My order was cancelled without any explanation and my whole order history was totaly wiped clean from my acouunt as well. Are you really that mad at me for placing an order on your site, tigerdirect? Very very disturbing. And I will never order from you again."

This review was modified by badbadtiger on December 09 2010 11:05:20 PM

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1/5

posted Dec-09-2010

"Oops!! Found TV deal on website, not as HOT as Fry's 198, but I thought it was good. but then came the avalanche of TigerDirect invasion. My CC was charged 3 times the original amount, also got an email accusing me of fraud (using a invalid coupon code) and demanded that I either accept new price or return the TV. I'll happily return it back. SHARK in WATER, Be aware "

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1/5

posted Dec-09-2010

"Purchased an LG tv with a wireless bundle for $260 as confirmed by the confirmation email I received from TigerDirect. However, I now see I have been charged $781.85. This fraudalent activity should not be allowed by any seller of goods and services to the public and needs to be stopped."

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1/5

posted Dec-09-2010

"I want to begin my review with the following caveat: I am not biased against TigerDirect. I have had multiple transactions in the past, but during those transactions I never had to require help from customer service, nor deal with any mistakes.

Recently, however, I have had a nightmare experience after purchasing a television bundle from TigerDirect.

Usually, when I shop online, I'll do a quick "[COMPANY NAME] coupons/promotion code/etc." search in Google. I have never, and I repeat, NEVER had a problem with any company taking coupons I find in this manner, as these sites are usually a medium that aggregates coupons put out by the source companies. Sometimes, a coupon will be invalid, or expired, so it will not work - which is fine, as coupons do expire, or change based on a product model # not being the correct one.

Anyway, I found a code to use with the bundle. The code went through without a problem, and I went through the payment process using paypal. Minutes later I receive my email confirmation showing the price I agreed to pay, and the items I should be receiving.

This is where the nightmare begins. First, I check into my order history online and note that I have a PDF version of the email I just received showing one amount, but there is an invoice document showing an amount I never agreed to. I was never called or emailed by TigerDirect prior to this invoice showing up in that amount.

The next day, I find out that people are getting charged, without permission, a different amount than they agreed to (an additional $500!). I immediately de-authorize paypal payments to TigerDirect, and find out through a paypal representative that TigerDirect attempted to post an additional charge for an amount more than what the confirmation email showed.

At this point, TigerDirect sent out an ultimatum email asking me to accept a different charge on my items, or return them. While the options provided in this email were rational, the email itself was critical of the coupon. If the coupon was not valid, then why did they take it? Furthemore, their site states that orders undergo a thorough review process - a process that my order went through and completed (my order was shipped and on its way). I decided not to make a decsion yet, because I found a website online where others with a similar experience were discussing the matter - and I firmly believed that TigerDirect should honor their price.

The final part of the nightmare is that without any action on my part, or communication from TigerDirect - my package got intercepted while it was on it's way to me. I never clicked on "return" item in the email either(and was not given a timeframe on the email, so it's not like I knew I had to make that decision right then and there). I was actually considering accepting their price if the product was great, but sadly their poor customer service and illegal business practices ruined any chance of me ever getting my package.

More importantly, the way they dealt with me as a paying customer was appalling. At most, they would be losing $200 or so on this deal per person had they honored it. In my case, TigerDirect is losing thousdands of dollars from me, family members, my business, friends, and anyone else who reads this review and decides they don't like to shop from a company that may fradulently charge more money to your credit card (unbeknownst to you)."

This review was modified by tmoguel on December 09 2010 09:41:30 AM

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1/5

posted Dec-09-2010

"I ordered a Lg 32 inch tv and a wifi dongle that works with the tv. This was a bundle package price. Tigerdirect canceled my wifi dongle with out giving me notice, refuses to send me the $70 wifi dongle or refund me the price of the wifi dongle $70, they also tried to charge me over $700 for all this when the original price was $244. Tigerdirect needs to send me the wifi dongle or give me $70, the tv is a gift and DO NOT BUY from them if you need your items at the price the first sold them to you at, they will charge you more after you get your product and refuse to work with you!"

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1/5

posted Dec-09-2010

"What a crappy company in business ? I purchased a TV and a USB dongle combo for $244.12. On Dec 8th 2010 I receive the TV and not the Dongle. I call customer service. They say we are shipping the usb dongle. Same day they charge my credit card for $719.99 - A charge that I NEVER authorized them to put on my credit card. The TV is not even worth that much. And the illegal fraudulent business practice of overcharging the customer without consent ??? Tiger - you are in serious trouble."

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1/5

posted Dec-09-2010

"Tiger Direct is lame....I have ordered from them before and transaction went okay until this one. Basically I ordered a product and paid. They then changed the price on me and told me I had to pay it or I would get charged extra. WTF!?! Horrible customer service and shady business practices! Buyer beware!!!!! UPDATE: Even though they did a intercept on the package because I said I didn't want it they still charged me! "

This review was modified by UFunny on December 09 2010 10:09:45 AM

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1/5

posted Dec-09-2010

"I used a coupon from an email for a good deal on a TV. TigerDirect shipped the TV, but intercepted the shipment on the day it was to be delivered. Called customer service, and they said the coupon was a mistake on their part, but they could not issue a refund until the TV was back in their warehouse, and 3-5 days after that.

This company has held my money hostage for 3 days now, and may have it for another 5-7 days.

Do not do business with this company."

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1/5

posted Dec-09-2010

"False advertisement and poor customer service. Sounded very rude."

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1/5

posted Dec-09-2010

"Sold an LCD TV and WiFi Dongle bundle at $250, accepted the order and then shipped it, I received the TV, but no Dongle. Then they preceded to charge my credit card $720, an absurd amount by any account, let alone with the Omission of the wi-fi dongle. As far as I'm concerned, this is pure fraud through and through, now I have to fight with my credit card company over a deal that was agreed upon, shipped , received and then overcharged by an unscrupulous company... stay far away from this crooked company... If you pay $1 for their hot dog they'll probably charge your credit card $10. "

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