Computer Hardware & Software
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"I went into the showroom nearby my home, looking to replace a television that had finally died. I saw a 46" Westinghouse LCD television in the showroom that I thought would be an acceptable replacement, and went to make the purchase. The showroom had no more of that television in stock. Instead, the service agent in the store directed me to the register, and had me order it online so that the television could be delivered to my door the next day. I received the television, opened the box and set up the television to find several of the pixels blown or malfunctioning. I thought I could live with it, but almost before my eyes, the bad pixels began to spread. After a day or so, I called Tiger Direct's customer service number, and told them of the problem. They gave me a Return Authorization number, and a UPS shipping label to return the defective television. UPS would come the next day to pick up the defective television, and drop off a new Westinghouse 46" LCD. Once UPS dropped off the new television, and picked up the defective one, I opened the box to find the LCD screen shattered. I immediately called Tiger Direct customer service again. They dutifully issued yet another RA number, and UPS shipping label to have the return process repeated. the next day I received the new TV, when UPS came to retrieve the broken television. I opened the new one, and guess what... it was broken too! Again I called TigerDirect, and asked if I could simply return the television and pick one up from the showroom. They told me that they could not because the systems are different, and they didn't know what the inventory was in the store. Because of that I repeated the return process one last time in the hopes that I would actually get a television that was not broken and free of defects. Alas, that didn't happen. I received yet another broken LCD screen. I then called Tiger Direct back to get a refund. I told the agent everything that happened, how I had to return 4 televisions in 7 days and that I wanted a refund. He gave me another RA, UPS label, and said that as soon as the broken television was received, they would process my refund, and I should see it on my credit card in 3-5 days. I tracked the package, saw that it was received in the warehouse the next day, and I waited for my refund to appear on my debit card. On day 8, I called customer service when I still had not seen my refund. The agent there told me that he was going to check on the status of the refund, and send me an email letting me know when I should expect the refund. No email was received. I called again the next day, and spoke with a customer service rep named Alex. He told me the refund was indeed issued, and since I hadn't received it it must have "gotten stuck in the system" and would perform a manual expedited refund, and I should see the refund the next business day (which would have been on a Friday). No refund was applied on that Friday or Saturday. I called again this morning (Monday) only to be told that the INITIAL refund was issued as a store credit, the "expedited manual refund" was initiated on Friday, and I would again have to wait 24 hours before the funds would appear on my debit card account.Because of the lack of honesty, and miscommunication I will NEVER do business with TigerDirect again. All they had to do was to tell me that a store credit was issued in the first place and I could have/would have gone into the store and made the purchase. No harm no foul. Instead they kept that part from me and had me looking for a refund on my debit card that was not going to appear. "
"I bought a Samsung Solid State Hard drive from Tiger Direct last week. I was advised by the Tiger Direct sales rep that the Samsung was one of the best and should not have any problem instating it in my MacPro. The Tiger Direct dude also sold me the sled to attach the SSD into the HD bay. First problem was the "sled" Tiger Direct sold me. It was way was too short. There was no way to use this in the sled.So I installed it without it. Installation was not a problem. Within the 2 days I had several kernel attacks. Reading up on the reviews of the Samsung I soon found there was an issue with the Mac's. A firmware update seems to help some so I went to the Samsung site for the Firmware Update.After the Samsung update I hoped I would be smooth sailing. I loved the speed and response it gave me. Only I was a little miffed the stupid Tiger Direct sales dude sold me the one SSD that everyone in the Mac world was staying away from.The irony came when I tried to return the SSD to Tiger Direct. On a Saturday morning I visited the Tiger Direct store in Fort LAuderdale to return the SSD. I did not have the sales slip but made the purchase on my credit card so I felt I was safe. I had kept the SSD 2 weeks to give it a fair try and surely did not feel like making the return in the first place.The sales clerk girl at the Tiger Direct told me I needed the original store receipt or Tiger Direct would not take back the return. I had the original bag and the packaging had been ripped but was still intact. A week later I found the original Receipt and went back to the Tiger Direct to finalize the return. Now, same girl, she tells my the original packing AND the receipt and required, and if I read the receipt I would have known that. Then she called the manager and all he did was reinforce the girls story. He suggested I try and sell it on Craigs List and promptly threw me out of the store.I will never set foot into a Tiger Direct nor will I ever make an online purchase from you ever again. I am now stuck with a defective non-usable SSD and a bitter attitude from your dear store people. I will also continue to tell people about the abuse as well as posting my feelings in reviews. If I can stave off even 100 dollars from going to Tiger Direct my job is done."
"Hemm I hadn't ordered in a while from Tiger Direct. Now I remember why. I placed an order on a Monday for a Backpack that was Daily Deal SLasher and could not check the status of my order till Wednesday. By then the backpack I had ordered was back ordered. Fine I was thinking since I had placed my order very early the morning it would be shipped? Nope Still mind you I didn't have any email stating that the item was Backordered. I found out on my own. Kind of irritated by the situation I called to cancel my order. I was on hold for over 10 mins. That should tell you what kind of company they are. When Al picked up I explained my story and I asked to cancel the entire order. Since the items hadn't been shipped yet I felt that everything would be resolved. With Al confirming my Canceled order I thought I was done. Nope! Today Friday I have half of my order that I canceled with Al's blessing. Still being charged for Tax and Processing and Handling for two items that were suppose to have free shipping. I go to Tiger Direct and it still shows my order pending because of the back order. Never again will I deal with kind of incompetence. Lesson Learned. "
"Not impressed at all with TigerDirect's business model at all. Ordered a game that was advertised as a great buy only to find a day later that the game sold faster than they anticipated and they cancelled my order. There was no attempt to reconcile the inconvenience they caused me and not even an attempt to back order the game for me. If they sold out of the game I should not have been allowed to complete the order. Every other retailer can set up their sites that way, why not TigerDirect?"
"I have been using TigerDirect.com for over 8 years , and have had nothing but great prices and customer service. Ordering is easy and fast , and if a unit was not as advertised, they made returning products easy and quick. They have a large assortment of computer and electronic parts and components. Great prices and fast delivery. I have no complaints and have always found this company reputable and honest."
"The product arrived a day earlier than promised and was reasonably well packaged. As it turns out, I returned the product for a refund because the video card actually made my display worse to look at (this was not the fault of TigerDirect).The refund process was very straightforward and easy to complete. I was able to print out a return label and complete everything online without a hassle.My only complaint with the entire ordering process is their pushing of the extended warranty option - once when ordering and twice while checking out is too many times to ask AND put a click-through graphic on the ordering page is all too much. "
"I bought the PC Tuneup disc after pressure from the salesman. I used it, and didn't think it added any value to my laptop. I originally called to order additional memory for my computer - I did not like the pressure from the salesman to by an additional product. I have since sent in a form to have my money returned for the PC tuneup."
"TigerDirect has terrible service. The merchandise itself is fine. But the ordering process was terrible. When I asked for a simple price match, the wait was long. After they granted me a price match, they mistakenly sent me a gift card of $5. As of today, the issue still not resolved. It is only $5 but I am glad it is only $5.By the way this is my first time and probably will be the last time (except to use the dumb $5 gift card refund)"
"Can't return item, only exchange which is wrong! Don't like the service, item, or return policies. I would not reccomend Tiger Direct for any thing!"
"Beats me. I ve ordered a bunch of things from Tiger in the last few days. Plese don't send me a stinkin' iPad."
"Jennifer Moore is my account manager, and she is outstanding. I'm a pretty picky guy but she covers all the bases. If you need advice on products, call or email for quick response. Placing orders? Do it online or via email or phone. Tracking info is automatically emailed to you, too. Sign into your online account to get info on past orders, or just contact Jennifer. I could go on, but suffice it to say that she really leaves nothing to be desired. "
"The product is great and the price terrific. However, I can't say the same for shipment.I placed the order on 3/24 and received a shipment notification and UPS tracking number the next day. But the UPS web site showed no activity on the shipment until 3/29. What was going on from 3/25 until 3/29? No idea. The package was finally delivered on 4/2, eight days after it supposedly shipped. Not the kind of shipment performance I'd expect."
"Thus far I am very SAT. with my 1st. purchase from Tiger Direct. I am looking forward to additional business with you folks. I am an ole retired IBM'er and an electronics nut. I plan to let all my friends know about Tiger Direct as a good source for parts and equipment."
"SERVICE EXCEEDED MY EXPECTATIONS! "
"At the lowest cost shipping option the tracking number they generate isn't in fact track able. Repeated calls (4) finally yielded a clerk who knew what he was doing and checked the mail innovations site where it did show up. Short of that, I was about to call my credit card company."
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