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Address: 7795 W. Flagler, Miami, FL 33144
Contact: http://www.tigerdirect.com/contactus
Phone: 800-800-8300
Customer Support: 800-800-8300
Business Hours: 7am - 1am EST M-F / 8am - 12 midnight EST SAT-SUN
Fax: 305-415-2149
Payment options
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Visa / Mastercard -
American Express
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Discover -
Money Order -
COD -
Check
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Wire Transfer
Shipping options
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UPS Ground -
Priority Next Day
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Standard Next Day
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International
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2-3 Day Delivery
Online Ordering
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Online Ordering
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Online Ordering Tracking
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Secure Order Processing -
Require User Registration
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Guaranteed Security
Other
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International Order
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Customer Info. Confidential
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Customer Support
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RMA Required
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Review History & Profile
See full Rating history Product & services pricing 
5.51/10 Chance of future purchase: 3.85/10 Shipping & packaging: 
4.56/10 Customer service: 
4.04/10 Return/Replacement policy: 
4.29/10
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posted 2014-12-05
"Deceptive and shady business practices. No form of customer support whatsoever. Multiple emails to CS have been completely ignored with no response whatsoever! They cancelled my order over a week ago, citing "price mistake" for an advertised deal. They said I wouldn't be charged, however the full charge is still on my card and I can't even get a hold of them to discuss. This is the first and last time I will ever shop at TD. I cannot believe how bad they are. TD=Thumbs Down"
posted 2014-12-04
"TigerDirect.com has deteriorated greatly in the past year. I am ending my 20 year business dealings with them. Their web site is deceptive. Their Customer Service is horrible (I waited 90 minutes to talk to a person). Their return policy is worse than other similar retailers. AVOID using tigerdirect.com!"
This review was modified by chibearjoe
on December 04 2014 05:27:44 PM 
posted 2014-12-04
"Terrible company, they cancel ever order I've ever placed with a flimsy "price mistake" excuse. 5 dollars less than the next retailer isn't really a price mistake is it? I've been on hold with this company for 45 minutes now and figured that I had plenty of time to write a review. Awful phone hold setup too, just some guy saying the same sentence over and over again. No expected wait time, no music, no bueno. I've only had 1 smooth order go through out of 5 placed, over the past several years. 20% isn't good in almost any industry. I will not be dealing with this company again,"
posted 2014-12-03
"I bought a SSD drive on November 19. It was supposed to have a rebate. The drive arrived on November 26, so I attempted to submit the rebate. Unfortunately, the invoice was not available. I checked the tiger website frequently during the week between the 19th and the 26, and I got an error when attempting to retrieve the invoice. I submitted the rebate using the order confirmation email.
On December 3rd, the rebate was rejected, reason given was no invoice. I attempted to start a chat session with their support department, but it was disconnected with an error."
posted 2014-12-01
"(Review, For TigerDirect Service) I placed an order on 11-26-14 from this company. It was the day before a holiday, so i missed the confirmation call and couldn't confirm it till that Friday. I paid for an overnight fee, so they told me that my order would be here Monday. Well here i am today with out my order, so when I went to go track my order it said it hasn't even left the warehouse. I called the costumer service to ask why my shipment hasn't left, they informed me that they didn't have any notes that it was verified that Friday. The person I spoke to is named Justin, I told Justin that i already verified this order and also paid an overnight fee to have it here Monday. I told him I wanted a refund for the over night fee. Then he got rude with me like it was my fault, when it was actually on their end. Now hes saying i wont get my refund back until i get my computer parts, When ever that will be.. Worst service I ever had, I do not recommend this website to order from."
This review was modified by RankingWebsites
on December 01 2014 12:25:15 PM 
posted 2014-11-29
"I thought I was getting an amazing Black Friday deal, a PNY 128GB thumb drive for $70 with a $70 rebate. So, who wouldn't bite? After placing the order I downloaded the rebate form and realized that it required activating a software program and then signing up for automatic annual renewal. So, it really wasn't free. I immediately (within 5 minutes) called customer service at Tiger Direct to cancel the order and was told that it wasn't in the system yet, so they couldn't cancel it. I was told to try back in 30 minutes or use the "Live Chat" feature. I tried that (now 15 minutes post-order) and, after ten minutes waiting for the "live chat" representative, a message popped up informing me "live chat" was not available and that I should send a "message" using. I sent the cancel message. When there was no response to that message, I repeated the process two hours later. Same result: initially, I was informed that I was 3 in line, then 2, then next, then that a representative was unavailable. This is non-sense! Customer service is awful, no way to cancel an order. Then, this morning, I received an email indicating that the item has shipped. DO NOT BUY ANYTHING FROM THIS RIP OFF ARTIST COMPANY."
posted 2014-11-28
"I've bought 8 PC's and many other items from Tiger. The PC's were off-lease, but pristine inside the case. Shipments were very fast . When I've had a problem...PC too noisy, or bad HDD, they replaced with minimal hassle. Available online to answer questions. I'm frankly astonished they have such a low rating on RR.
I supplied the required date and order # for a PC I ordered earlier this year that was noisy and that Tiger replaced at no cost including no return shipping cost and no hassle....but my review really covers a multi-year history of dealing with this excellent vendor."
This review was modified by MrToad28
on November 28 2014 07:16:05 AM 
posted 2014-11-26
"rarely honors sales. They cancelled one too many orders due to incorrect pricing. Feel like a bait and switch sort of place. This last order is the last straw. Will not order from these clowns again."
This review was modified by tdmd
on November 26 2014 01:08:51 PM 
posted 2014-11-26
"Advertised a price right on their webpage and said "Use this coupon to save $15 now!!" and provided the code then showed what the price would be after applying the code, there was no mistake it was advertised in multiple areas. Super shady.
Thank you for visiting our website and for your recent order. Unfortunately, the item you ordered was listed with an incorrect price. We are therefore declining acceptance of this order and it is in the process of being cancelled.
Since we don’t charge credit cards until we ship merchandise, no charges have nor will be placed for the canceled item.
If you used a prepaid payment method such as PayPal or Google, the payment processors will be automatically notified of the order cancellation and they will refund your payment within 24-48 hrs.
Please accept our most sincere apologies for the inconvenience."
This review was modified by Youthanasia
on November 26 2014 12:45:00 PM 
posted 2014-11-25
"Great customer service and looks after the customer, takes charge and looks after your issue, fast shipping. Bought optiplex 755 excellent computer great system for the money"
This review was modified by snow_man
on November 25 2014 11:51:54 AM posted 2014-11-25
"I have made many purchased with TigerDirect, both personally and for my company. Everytime I ordered, items were received on time and even faster than expected most times! From the quality to the prices, TigerDirect beats many other resellers out there. Only once have I had to return an item due to it not being the actual item I needed, and TigerDirect Customer Service was astounding with assisting me through the return process. VERY HAPPY & SATISFIED CUSTOMER HERE!!! Thank you TigerDirect."
posted 2014-11-25
"I did purchase a laptop last year on the Orlando's reatail of TigerDirect, but I did not get the Samsung recover disk, despite of the insistence of the sales person this could be important. Now, I need that disk, so I made contact with the store, which told me how I could get that disk. They were very kind and efficient."
TigerDirect / Systemax is not a merchant member. If you're this merchant, learn more!
"So I FINALLY got through to TD after almost an hour of waiting on the phone. I immediately asked to speak with the supervisor to ask about my PS4/Black Friday purchase. He informed me that the PS4 is on back order and that they are receiving 15 more on or before 12/20. I asked what happens if there are more than 15 customers waiting for back orders and he couldn't give me a definitive answer. This place seems extremely shady and I will be sure NEVER to use them again. Worst experience I've had ordering through a website...STAY AWAY!"