Salesman: Jonathan Santiago
1-800-955-1888 ext. 5877
Was very helpfull in finding what I needed. I have called before to purchase a laptop and ended up canceling the order because I was rushed to buy it without out true or good information. This time was different. Jonathan never made me feel rushed like he had to get on with someones else. It was inforative and pleasent. I ended up getting what I was looking for and feeling good about it when I hung up the phone. Employ my people like Johathan and I think you will have more happy customers and sell more.
The desktop machine I ordered came with a bad memory module. As it was a machine for my father (and ordered while I was visiting them on holidays), I contacted Tiger to have it replaced. Assuming the RMA was in process, I assumed a replacement would be sent.
A couple weeks later, I found this was not the case. The warranty refurbisher was very rude and wanted me to pay to return the entire computer, which would cost more than a memory replacement module.
I recontacted Tiger and spoke with Clark (x5952), who was extremely helpful. I had been ready to tell Tiger that I was done dealing with their company after the rude manner I had been handled. Clark was very helpful and courteous, and helped solve my situation promptly.
He's a shining example of service on the frontline of TigerDirect!
Of help most recently with a manufacturer defective video card was Michel Gutierrez at ext. 5813 and on follow up, Estelle.
I have ordered from TigerDirect many, many times in the past and have always received stellar service. I have built many computers and they are definitely my vendor of choice for computer parts - I buy from no one else these days.
We been searching for a new sony lcd tv for a while and thought we found a great deal on tigerdirect.com using the bing search. With a promise of $122 in cashback, we bought the Sony KDL52V5100 52" Bravia V Series LCD HDTV. It was not worth all the hassle we went through - wasted a whole day waiting for the delivery, and now told by bing and tigerdirect we are not eligible for the cashback ..
After the purchase, I waited a week or so before I contacted bing thinking maybe tigerdirect was slow in reporting the purchase. Bing came back saying the purchase was not eligible and went through the terms and condition. Contacted tigerdirect and they went through the terms and condition again. Even with proof of the screen print of the promised cashback they can't do anything .. they said the only way to get the cashback was to return the tv and carefully repurchase in the same session. And how do you return a 52" inch tv? plus the shipping cost and whatever other fee ... which i think is more than the $122 ...
In summary .. DON'T order anything that's shipped through AIT (if the AIT distrubution center is not close, your purchase will sit about 3-5 days at the distrubtion center) .. if it has bing cashback ... DON'T trust it!! .. and don't buy anything so big that you can't return without going broke first!!!!! For a few dollars more I could have bought the same item at the local store and save all the hassle!!!! if not for the promised of the bing cashback .. I would have .. so don't be another fool.
This review was modified by its author, v.tiana, on
2/5/10 12:35 PM.
I have ordered from Tiger Direct a few times and have had nothing but good luck from them. The did tell me an item I ordered on my last order was on back order, but they must have had some in when they shipped it, because it was included in the order. While looking for my new laptop, I was looking at some on New Egg, but Tiger Direct had the better price and free shipping. I will continue to buy from them.
I placed an order for a computer and was sent a bad UPS tracking number in the shipment confirmation. Emailed them but then the computer arrived so forgot about it. About a week later I got another order confirmation email from Tiger. They had placed a 2nd order for the same computer (without my permission) and changed the first order's status to "returned". And denied my Bing cashback on the first order. I've been emailing them for almost a month now trying to get the cashback restored on the order and gotten nowhere.
Reseller Reply
Posted
by
2/8/10 2:02 PM
Our sincere apologies,
We have contacted Microsoft and have asked them to reverse the decision to invalidate your Bing cashback. You should be receiving that soon.
We apologize once more and hope you found our resolution was to your satisfaction, if there is anything else I could assist you with do not hesitate to contact me at ernie@help.tigerdirect.com.
Back in December, I was looking for a laptop computer for my son, and my husband and I came accross Circuit City.com. I was skeptical about the purchase being that they were offering an open box laptop computer for a price that seemed too good to be true. When processing my order, something happened where the laptop was no longer available. I quickly dialed the number specified on the site and was greeted by this wonderful guy David. He quickly assessed the situation and took care of the problem by taking the order over the phone. It so happened that the price on the computer had changed just as I was placing the order online. David was able to revert the price to the price that I agreed to pay when trying to place the order online. He then explained the computer specs and its condition and put me in complete ease about my purchase. He also mentioned great mail in rebate deals that I could take advantage of. After I received my computer, I still had questions about my mail in rebate process and had troble finding the documents that I needed in order to meet the requirements of the rebate. So, I took a chance and I e-mailed David thinking that I would be lucky if he replied back being that I had already made the purchase. But I was wrong, David was quick to reply and sent me copies of everything that I needed in order to process my rebate. David did not only put me at ease during the ordering process but also long after I had received it. This experience goes to show that we can still count on great internet companies like this one to make a comfortable purchase. I have David's extension recorded in my cell phone and will be DEFINITELY calling him for my future purchases. If you want a wonderful cyber shopping experience - please call David at ext. 5867.
I tried to upgrade my existing system but the new parts I ordered from TD wouldn't do the job I was hoping for. I called for a RA and talked to Carlos at ext. 5814. Not only did he cheerfully handle my return, he also gave me all kinds of advice on building a new system. Thanks Carlos! I have been doing business with tiger for years and have NEVER had a bad experience. Carlos at ext 5814 and a lot of people like him is the reason why.
I had a lot of questions since I was looking for a part for a "generic" computer. They were absolutely great! Fast response to all my questions. They helped me find the right part I needed.Great customer service.Thank you so very much. I would definately come back again.
Charles at Extension 5374 was very knowledgeable and patient and helpful. Though I did not purchase anything at this time he still gave me a Hundred Percent of the time and attentiveness. He was able to meet my needs. Because of his EXCELLENT custer service I will continue to shop at TigerDirect.
