Dear Tiger Direct,  
 
I would like to take this time to let you know about one of your employees Jesus. Jesus is THE BEST employee I have ever dealt with at Tiger Direct.  
Jesus's knowledge of internal operations and the product lines you carry are second to none!  
 
I have dealt with him several times and each time he provides even better service than the time before.Recently I had an issue with a female employee at Tiger. I do not remember her name. I had phoned in to inquire about refurbished and new GPS units.I ended up buying a Refurnished Magellan 1430 which works great!  
 
The female I dealt with was only concerned with selling an item customer service seemed to be secondary which has never been the case with Jesus or any other Tiger Direct employee I have dealt with.  
Jesus takes every step of his job seriously and treats each step as important as the other.Jesus wants to be sure that customers are not only satisfied with his performance but that me as a customer understands the entire product line and their functions as well as Tiger Direct's policies which is extremely important to me especially when you are making a purchase you will be using for some time to come.  
 
The female DID NOT inform me that I was going to have to update the Map on the GPS unit I bought which made me furious.  
Magellan the manufacturer of the product advised me that I was going to have to pay over $70 for an update for the GPS unit I had just purchased. The female employee at Tiger had assured me that the unit I was purchasing had up to date maps otherwise I would have bought a brand new unit.I thought this was very underhanded.I e-mailed the female back and she wanted me to return the unit and I didn't want to.She tried selling me another brand name which I did not want! I finally had it with her and phoned Magellan again at which time I ended up with an employee at Magellan that was also as stellar as Jesus.Magellan's employee informed me that with the purchase I had a one time free upgrade to current maps within 30 days of purchase but had to pay a $10 S + H fee which I did.  
 
The point here is this female said nothing about all of this and made me an unhappy angry customer.I have NEVER been angry at any Tiger employee and have always been totally satisfied with the way they do business.I have bought many refurbished items and had no problems with customer service except for this one time.  
I was so upset that I decided that was the last purchase I was going to make from Tiger that the purchase of Comp USA had caused Tiger's service to be jeopordized and I was not going to stand for it!!  
I unsubscribed from the daily specials that are e-mailed to me on a regular basis but then thought just because of this one bad apple that I was punishing myself by not shopping at Tiger's online store so I decided to re-sign for the best daily deals again the only problem was that I was not receiving the deals daily since the beginning of March and had been e-mailing back and forth with different website technicians all of whom could not resolve the issue of why I was not getting the daily deals e-mail again.  
Jesus took matters into his hands and resolved the problem immediately.It was like all he did was flick a switch.I was so happy I can't explain.  
Why didn't any other employee know how to correct this problem?  
 
This goes to show the type of employee Jesus is.He is not only knowledgeable of your entire product line but MY SATISFACTION WAS HIS MOST IMPORTANT GOAL!  
Normally I stay up until the wee hours of the morning just so that I have a shot at dealing with Jesus. In my opinion Jesus is the best employee you have. You should be grateful that there are still people like him where customer service is most important as well as having total knowledge of policies,procedures and product lines of his employer!  
I am sorry for being so long winded in writing this e-mail but felt recognition is due to Mr Delacruz for his stellar performance as a Tiger Direct employee!  
 
Tiger provides excellent service and delivers when they say they will.I have made numerous purchases from GPS to televisions and they all have come delivered on time as promised!  
 
Thank you for your time.  
 
Mark L  
Florida  

This review was modified by its author, Pud, on 3/17/10 11:39 PM.

Love Tigerdirect, The best website to shop with everything have going need to know information.

I have always had a good experience with tiger direct, even if i had to call and get problem solving info.

I'm a repeat customer and have always been happy with my purchases. My latest order had a discrepancy in the warranty stated on the website and what was included with the product. Called Customer Service and Rick x5836 has very friendly and helpful and checked into this. The warranty stated on the website was correct. Awesome customer service.

Rick @ ext 5836 helped me download and install an MS Office program purchased over 2 yrs prior on my new Toshiba A505. This punctuated an already pleasant purchasing experience -- I received the product 36 hours after placing the order and the laptop and its Windows 7 OS makes my computing tasks a pleasure. Thank you.

good execution. Great prices

I ordered on 27th of feb, 2010 and still waiting any response or info from Tigerdirect. One week before when I talk to their customer service I was told that we will ship it tomorrow and will mail you tracking no. when I call them today on March 15th I was again told that it will be shiped tomorrow, and this order is with 3rd party (?) and they don't know how much time it will take. This is my first hopeless shopping with Tigerdirect.

No surprise here. I keep coming back to Tigerdirect because I know I will receive my order in a timely manner.

Have purchased from this company many times. Always great service and value.

I was extremely unhappy with TigerDirect's "bait & switch" tactic. I placed an order for the HP 9290f i7-920 9GB DDR3, GTX260, 1TB refurb item. Order went through all just fine, they even asked me to call back the next day to verify my credit information since I ship to a different address than billing one. Everything checked out and I asked them when it'll ship out, which I was told "tonight". It never came. Not even an email (until about 6 days later). I had to find out the hard way by logging to their website and realize it's in backorder. I called, and they told me it's discontinued and they're willing to switch me to something comparable. When they say comparable, it means.. similar in price. They tried to bait me into switching to something that's much much inferior. Not even a C2D, they try to get me a Core Duo. It's by far more inferior than the system I was trying to order. It's like you are trying to buy a Mercedez Benz, they told you it's discontinued but "willing" to give you a Hyundai instead. Such BS. The reps were rude and didn't help at all. Typical bait & switch tactic. I will not shop from TigerDirect anymore.

Easy and perfect order, nice

I ordered a barebones kit and had iit shipped next day air. Instead of the case they shipped a monitor.I spoke with Eric at ext 5809 and he aranged to have the case shipped out next day air at their expense and issued a credit for  
the original next day air shipping. I have been dealing with Tiger Direct for about 10 years and had they not, I would have stopped dealing with them. His actions kept me as a customer.

Oustanding and very profesional. Very helpfull  
and polite

Am very pleased with the monitor I ordered through TigerDirect, as well as other items i've ordered through the years. The tech support is excellent. Got back reassuring monitor was compatible with my computer/graphic card, and they were correct. They also reassured that even though my dvd drive was broken, the external drive that I also ordered through them (2 days later), would load drivers from the monitor CD, and they were right. The external dvd drive ordered through them worked as they suggested, as well. And they even pointed to it as a possible to buy - when it wasn't the most expensive in their inventory... They're honest and direct and knowledgeable.

The product I ordered (through Amazon) arrived DOA. OK, not their fault. I contacted them right away and still waiting for their response. This was going to be a present, but due to their delay in responding, I know a replacement will not arrive in time.  
 
Update: I didn't hear from TigerDirect until later in the afternoon. I am pleased that they have taken this extra measure so that I can have a working product. I still have not received it yet, but per the UPS tracking number they provided, it is on its way. Their customer support really turned my opinion around on this transaction. I'll update my review once more after I've received a working product.

This review was modified by its author, jimrin, on 3/16/10 8:42 PM.