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  • TigerDirect TigerDirect Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7795 W. Flagler, Miami, FL 33144
    • Contact: http://www.tigerdirect.com/contactus
    • Phone: 800-800-8300
    • Customer Support: 800-800-8300
    • Business Hours: 7am - 1am EST M-F / 8am - 12 midnight EST SAT-SUN
    • Fax: 305-415-2149

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.38/10 8.38/10
    Chance of future purchase: Rating 8.50/10 8.50/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 7.79/10 7.79/10
    Return/Replacement policy: Rating 2.92/10 2.92/10
Rating 2/10
1/5
2017-02-21

Have not received money back on returned purchase :: Customer Support is Worse Than Comcast

"I returned a computer that was not working properly. I followed up with Tiger Direct a week later to made sure that they received it. They had. They told me I would get my refund within 24-48 hours.

A week later, I still had not heard back from them. I called and they promised me again that the money would be back on the card in 24 to 48 hours.

Now, it's been three weeks since I returned the computer and I have not heard or received my money back.

Very unprofessional. I have to harass the customer support just to get them to lie to me multiple times.
"

This review was modified by katrography on February 23 2017 12:30:02 PM
Rep reply posted Feb-21-2017

A rep from TigerDirect, Vanessa Blanca L., has responded

“We do apologize for the inconvenience.

We hope to provide you with additional information and sent you a private mail. For any questions or assistance, please feel free to send us an email at customerservice@tigerdirect.com.

We would like to help and hope that you would consider us again.

Sincerely,

TigerDirect CustomerCare”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-21

Very Satisfied

"Easy to use and very reasonable pricing."

This review was modified by duane_plessinger on February 23 2017 11:00:02 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-21

DA BEST

"ALWAYS BEST, IN GOOD PRICED ELECTRONICS"

This review was modified by ndjjag716 on February 23 2017 10:45:01 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-21

"I was impressed with how simple the site moved between products I needed, and the associated product recommendations helped me find the cable I needed."

This review was modified by dmcguire-5594 on February 23 2017 09:30:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-20

"Smooth and reasonably priced."

This review was modified by ponziodental on February 22 2017 06:45:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

"It is always a great and easy experience to order for tiger love the low prices and ease of ordering ... one criticism sometime too much stuff not related comes up in the search only critique "

This review was modified by hrbdoc on February 22 2017 05:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

Emergency purchase

"Windows 10 giveaway stopped working after the last update. Planned corruption?
"

This review was modified by enojones on February 22 2017 02:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

"easy way to shop bought for someone else"

This review was modified by pipababa on February 22 2017 02:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

Scio 1

"Was really good have been with you guys for years"

This review was modified by jimames63 on February 22 2017 02:15:01 PM

No Avatar

Verified Customer
Rating 6/10
3/5
2017-02-20

USB Thumb Drive search is inadiquate

"There are nearly 4000 Thumb drives on the site. I need to sort by price (provided) and by memory size (not a filter choice).

Therefore I stopped shopping because your site search is lacking.
"

This review was modified by rross-72456 on February 22 2017 12:00:09 PM
Rep reply posted Feb-20-2017

A rep from TigerDirect, Vanessa Blanca L., has responded

“Dear Valued Customer,

We understand that your experience with us may not be the best.

Our record shows that the issue has been forwarded to the appropriate department. Rest assured that we understand your sentiments.

We'll take note of your feedback to further improve our service.

If you need assistance or if you want to give us additional suggestions or comments, you may send an email to customerservice@tigerdirect.com .

We apologize for the inconvenience.

TigerDirect Customer Care”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-20

Excellent!!

"Great shopping experience!"

This review was modified by daniel_feliz on February 22 2017 09:00:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-20

"thanks for a easy way to get a laptop"

This review was modified by bcrabtree-50142 on February 22 2017 08:15:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-19

"Great product descriptions and easy ordering!"

This review was modified by mkbent on February 21 2017 10:30:01 AM

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Verified Customer
Rating 4/10
2/5
2017-02-19

"shipping cost is way to high"

This review was modified by shiser on February 21 2017 07:30:01 AM
Rep reply posted Feb-20-2017

A rep from TigerDirect, Vanessa Blanca L., has responded

“We do apologize for the inconvenience.

We hope to provide you with additional information and sent you a private mail. For any questions or assistance, please feel free to send us an email at customerservice@tigerdirect.com.

We would like to help and hope that you would consider us again.

Sincerely,

TigerDirect CustomerCare”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-18

Best Computers for the Best Price

"I found out about TigerDirect years ago from an IT guy. They are my go to place for computer hardware. I have been a satisfied customer for many years."

This review was modified by drgreenwood-30932 on February 21 2017 12:30:07 AM

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