Dear Tiger Direct,
I would like to take this time to let you know about one of your employees Jesus. Jesus is THE BEST employee I have ever dealt with at Tiger Direct.
Jesus's knowledge of internal operations and the product lines you carry are second to none!
I have dealt with him several times and each time he provides even better service than the time before.Recently I had an issue with a female employee at Tiger. I do not remember her name. I had phoned in to inquire about refurbished and new GPS units.I ended up buying a Refurnished Magellan 1430 which works great!
The female I dealt with was only concerned with selling an item customer service seemed to be secondary which has never been the case with Jesus or any other Tiger Direct employee I have dealt with.
Jesus takes every step of his job seriously and treats each step as important as the other.Jesus wants to be sure that customers are not only satisfied with his performance but that me as a customer understands the entire product line and their functions as well as Tiger Direct's policies which is extremely important to me especially when you are making a purchase you will be using for some time to come.
The female DID NOT inform me that I was going to have to update the Map on the GPS unit I bought which made me furious.
Magellan the manufacturer of the product advised me that I was going to have to pay over $70 for an update for the GPS unit I had just purchased. The female employee at Tiger had assured me that the unit I was purchasing had up to date maps otherwise I would have bought a brand new unit.I thought this was very underhanded.I e-mailed the female back and she wanted me to return the unit and I didn't want to.She tried selling me another brand name which I did not want! I finally had it with her and phoned Magellan again at which time I ended up with an employee at Magellan that was also as stellar as Jesus.Magellan's employee informed me that with the purchase I had a one time free upgrade to current maps within 30 days of purchase but had to pay a $10 S + H fee which I did.
The point here is this female said nothing about all of this and made me an unhappy angry customer.I have NEVER been angry at any Tiger employee and have always been totally satisfied with the way they do business.I have bought many refurbished items and had no problems with customer service except for this one time.
I was so upset that I decided that was the last purchase I was going to make from Tiger that the purchase of Comp USA had caused Tiger's service to be jeopordized and I was not going to stand for it!!
I unsubscribed from the daily specials that are e-mailed to me on a regular basis but then thought just because of this one bad apple that I was punishing myself by not shopping at Tiger's online store so I decided to re-sign for the best daily deals again the only problem was that I was not receiving the deals daily since the beginning of March and had been e-mailing back and forth with different website technicians all of whom could not resolve the issue of why I was not getting the daily deals e-mail again.
Jesus took matters into his hands and resolved the problem immediately.It was like all he did was flick a switch.I was so happy I can't explain.
Why didn't any other employee know how to correct this problem?
This goes to show the type of employee Jesus is.He is not only knowledgeable of your entire product line but MY SATISFACTION WAS HIS MOST IMPORTANT GOAL!
Normally I stay up until the wee hours of the morning just so that I have a shot at dealing with Jesus. In my opinion Jesus is the best employee you have. You should be grateful that there are still people like him where customer service is most important as well as having total knowledge of policies,procedures and product lines of his employer!
I am sorry for being so long winded in writing this e-mail but felt recognition is due to Mr Delacruz for his stellar performance as a Tiger Direct employee!
Tiger provides excellent service and delivers when they say they will.I have made numerous purchases from GPS to televisions and they all have come delivered on time as promised!
Thank you for your time.
Mark L
Florida
This review was modified by its author, Pud, on
3/17/10 11:39 PM.