I spoke to a series of Tigerdirect customer service agents, so I could return a defective product. I went over the expiration date for the RMA number and warranty and was very concerned I'd be stuck with the defective monitor. I spoke to Rick @ ext. 5836 who quickly resolved the issue and renewed me a new RMA and postage. I found Rick and the other customer service agents to be incredibly helpfull. I run a website design company, and will be definately ordering from them in the future as well as referring customers and friends to tigerdirect for timely and fair service.
Out of sight service!! Rick @ 5836 gets a 5 Star Gold rating for his help in placing this order and assisting me with a return. I have been doing business with your store for about ten years and have never had a problem. I also appreciate the prompt shipping. I sometimes get my order in one day!! Thanks Tiger, Rondo
The order process was quick and easy. However there is some confusion on how to select either a software download or a retail box. I guess I will find out when it is shipped.
The customer service rep. "Brian" that I spoke too on the phone was fabulous! I'v spent a lot o money these past couple of weeks with your company. Brian was very knowlegeable and helpfull! Thanks for haveing such a GREAT employee! Ms.Tracy Jaworski
I had quite a bit of trouble locating the rebate form for the CA10-7975 Internet Security Suite that I had purchased and was ready to send it back and resort to "Plan B." While I was out Lester at ext. 5920 left me a message. When I called him back he had things all straightened out and ready to go. Thank you Lester!
The transaction was easy however I was overcharged $20 but they said it would be credited however when I called about the overage the customer service. rep talked me into a free security program which in fact was $69.99 but I was told I would get that back in a rebate. I have had nothing but trouble trying to get the correct forms to submit the rebate. In addition, we were under the impression it had a word processing and excel program preloaded.. when we logged on we were advised that we only had 25 uses of the program and then we would have to buy another program for $169 (windows office) if i would have known that I would have gotten a different computer that included the office program . it was very disappoiting. i went back to item and this is what it said ". It runs Microsoft® Windows® XP Home Edition, and helps you edit documents, read email, surf the Internet and enjoy your digital media smoothly and reliably right out of the box" NOTHING about having to buy additional programs. I found this statement misleading in addition to having to spend an additional $169 for word office and not being able to get the rebate forms for the $69.99 this was definately NO BARGIN. I would not recommend this place to anyone and I almost convenienced my boss to place our order for 5 new hard drives for the office from them. Can you imagine how embarrassed I would have been !!!
Reseller Reply
Posted
by
11/17/09 5:54 PM
We apologize for the inconvenience,
Our records indicate you were provided with a $20.00 credit back to your account as per our Price Protection Guarantee on 11/6/2009 due to a price drop on the product the day after you purchased it.
As far as the PC is concerned, our records indicate this product does come with Microsoft XP Home Edition, which does have the capability to edit documents, read your email, and surf the internet. Microsoft XP comes pre-installed with a basic word processor called WordPad which is available under the accessories, along with the free version of Microsoft Outlook called Outlook Express. The PC does not come pre-installed with Microsoft Office 2007, this must be purchased separately for advanced editing and email programs such as Microsoft Word and Microsoft Outlook Professional.
To retrieve our rebate forms we have a Rebate Center Tab directly on our homepage. If you visit TigerDirect.com, you may click on the yellow “Rebate Center” button in the center of the page to retrieve all rebate information and forms associated with your particular order number. Afterwards you must follow the instructions on the PDF form to continue to claim for your rebate.
We hope you continue to do business with us in the future and if you require any additional assistance you may contact me directly at ernie@help.tigerdirect.com at your earliest convenience…
My order was placed, confirmed and shipped promptly. However due to a problem with the Vista SP updates, my brand new pc died and would not boot up. A weeks worth of extremely frustrating phone calls to HP Tech support who were no help, I decided to return the HP back. Freddy X5840 was extremely helpful, POLITE,friendly,fast, got my return shipping as promised and helped me through making a new purchase (not an HP). It is a pleasure to deal with a company that values it's customers enough to not outsource their customer service to another country. While I still have to wait for the refund to complete, I am sure that if I do have any problems a phone call to Freddy will take care of it. I won't have to dread making a call to customer service personnel who read from scripts, can't answer questions that are not on their scripts and are rude to boot.
Thank you!
Keith helped me to select the correct power supply after I was ready to order a unit that would not work. He was very knowledgeable, polite and efficient!
Wow, what great service and speedy delivery. Steve at Extension 5833 was simply outstanding. He helped with a return and new order, all in minutes. Thank you!!!!
I'm writing to let you know what great service I got from your sales Rep Thomas Rich Rhudy extension: 5855. He helped me place my order and upgrade several of the items I was purchasing to maximize the efficiency of my new PC build. He also helped me with some returns explaining the process perfectly. It is great to see that as your company has grown you have been able to maintain such a strong focus on good, basic customer service unlike many chains in this industry. The fact that each of my experiences with your company has been like this is why I will continue to shop Tiger direct for all my personal and business electronics and computer needs. Your prices are the best and your service is so far above your competition that I ask myself, why go anywhere else?
Thank you tiger direct, you have a customer for life.
This review was modified by its author, InsuranceJasonB, on
11/13/09 10:39 AM.
I had called Tiger direct CS very upset because someone messed up and bundled up the motherboard and the CPU that were not compatible. However after speaking with Karen ext 5364i was pleasantly surprised. She issued me the RMA number within minutes. sourced and offered me a replacement keyboard that is compatible with the processor. Patiently waited while I took my time to choose the one I want got me a reasonable discount because of the inconvenience they have caused me. Very pleasant and friendly. I am not sure if all their CS is this good or I just got lucky. I wish other companies would be at least similar. I have nothing but the best to say about these guys. They did mess up but they were right there to correct it thanks to great people at their CS like Karen. I hope they reward their guys properly because they really seem to deserve it. My case is not over yet I still have to ship the motherboard get the refund and get the replacement keyboard but if the rest of the people at Tiger Direct are nearly as good and as professional as Karen I have nothing to worry about.
Predrag
I called to place an order and was connected with Cori at X 5800. Cori was a straight shooter and got me what I needed to enhance my Garmin 255W which was purchased over the internet. It was a pleasure to deal with Cori and will use him for future transactions. Thanks - GClock
I love ordering from Tiger Direct. The transaction with them is fabulouse from beginning to end. I order today i receive it within 2 days. good going Tiger direct, keep up the good work. Oh and lets not forget the customer care, they are helpful and freindly.
