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Store Rating and Reviews TigerDirect / Systemax

Homepage: http://www.tigerdirect.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
See all participating companies!
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.11 / 10
Six-Month Reviews: 294
Lifetime Reviews: 5937

   


Lifetime Rating: 7.26 / 10
All Stores Avg.: 8.07
7.61 Pricing of Products and Services
8.78 Likelihood of Future Purchases
8.35 Shipping and Packaging
8.54 Customer Service
8.63 Return or Replacement
Show Reviews Read all 5,937 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
7795 W. Flagler, Miami, FL 33144
customer support email:
http://www.tigerdirect.com/contactus
phone:
800-800-8300
customer support:
800-800-8300
business hours (est):
Open 24/7 - Call Anytime

FAX: 305-415-2149


TigerDirect / Systemax Advertisement
 TigerDirect / Systemax Customer Reviews
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Reviews 1 - 15 of 5903
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DON'T KNOW
Reviewer: ilovetoshop
Click Here to See the Profile for ilovetoshop

7/1/09 7:21 PM
I will write full review when I received my order

This review was modified by its author, ilovetoshop, on 7/1/09 7:52 PM.

Very Satisfied
Reviewer: nomejoe
Click Here to See the Profile for nomejoe

7/1/09 2:38 PM
After what started out to be a nightmare, it quickly became a good experience. I would like to thank Carlosx5825 for his initial help with Andyx5832 being a great follow up and the finally their Manager Dannyx2997. If everyone else is as capable as these gentlemen then TD has a bright outlook.  
Dr Joseph F. Carroll  
satisfied customer

Very Satisfied
Reviewer: Aletheia
Click Here to See the Profile for Aletheia

7/1/09 10:42 AM
TigerDirect has great prices, fast service, & their website is easy to use. I really appreciate the information they provide on what they sell.

Very Satisfied
Reviewer: gemhunter082
Click Here to See the Profile for gemhunter082

7/1/09 12:25 AM
I have ordered from TigerDirect many times. Not once have I been disappointed. So far I have always received my complete order very quickly and without any damage. The service is beyond great; others should try to match Tiger's service.  
I will keep using them and would recommend them to anyone.

Very Dissatisfied
Reviewer: zulu007
Click Here to See the Profile for zulu007

6/30/09 10:33 PM
I ordered HP business notebook 8710W from Tigerdirect. After a delay about a week, I received the product. But the product came with T7800 processor instead of T9500 as advertised. As I have installed all my programs, I could not return the notebook to TD. I heard some people even received refurbished laptop on the same model without power cord. Then my harddrive failed TWO times in a week. It could have been HP's old stock or refurbished drives too. Such a big disappointment.

Reseller Reply    
Posted by
7/1/09 8:12 AM
We apologize for the inconvenience, due to customer feedback on this unit we advised HP of the situation and received confirmation that we did in fact receive a shipment from HP that did not correspond with the specifications they had provided for us for our website.  
 
Records indicate we have provided you with a store credit when you contacted us on the 25th, if this does not satisfy your request we may send you a pickup label to return and refund this unit at no additional costs to you.  
 
Please contact me directly at ernesto.escajeda@syx.com if you require any additional assistance regarding this matter.  
 
-Ernie E.  
-Customer Relations / TigerDirect.com

TigerDirect / Systemax
tigerdirect

Very Dissatisfied
Reviewer: srdozer
Click Here to See the Profile for srdozer

6/30/09 4:48 AM
I can't begin to express my utter disappointment with tigerdirect.com. I ordered a laptop on May 22 2009, today it's June 30,2009 still no laptop. I understand I'm serving as a civilian IT prof. in Afghanistan with our troops and mail is slow. NOT THAT SLOW!! I have seen orders from the compitition, why can't tigerdirect deliver? I was complaining at the chowhall one day and was told by 2 of the 6 soldiers that i was talking to, they have yet to receive their orders from tigerdirect. To top it off I have made numerous calls from Afghanistan at my own expense to try to rectify this. They will only send their shipments "Priority Mail" which means no tracking number. How can you send high end or high cost items through the mail without tracking info? And to add more salt after the litany of emails I've sent they assure they will send a claim form.... I'm still waiting for that too. BTW they were going to email the form. I find it both sad and funny that at the start of this review it says the company actively reads and responds to these reviews. I don't want any more lame platitudes, I want my computer or my money back. And I will be sending my opinion of this company to all my other IT co-workers as well as let it be known how well this company takes care of it's troops in the field.

This review was modified by its author, srdozer, on 7/1/09 8:56 AM.

Reseller Reply    
Posted by
7/1/09 4:56 PM
We apologize for the inconvenience, our records indicate we have sent claim forms via email on multiple occasions however it seems you have not been able to receive these.  
 
I have sent you an email with the attached claim form to please fill out and email back to me or fax to the number on the form if possible. If you require any additional assistance feel free to contact me directly at ernesto.escajeda@syx.com.  
 
-Ernie E.  
-Customer Relations / TigerDirect.com

TigerDirect / Systemax
tigerdirect

Very Satisfied
Reviewer: wwf061953
Click Here to See the Profile for wwf061953

6/30/09 2:15 AM
I have made several purchases from TigerDirect over the past month or so, and I have not had a single problem yet! Most of the time, my order arrives early, and with $1.99 shipping on orders over $100 - how can you beat that!

Somewhat Satisfied
Reviewer: Doug J
Click Here to See the Profile for Doug J

6/29/09 10:29 PM
Everything with this order went ok. I had some trouble with forgetting my password to be able to sign in as an existing customer, howeve it took thme forever to e-mail me my password. So, I signed in with my wifes e-mail and created a new account. It was a lot of hassle. I have had real good luck ordering from Tiger Direct in the past. This was the worst time I have had. If this is the worst that happens I guess I am in pretty good shape!!

Very Satisfied
Reviewer: gregschipp
Click Here to See the Profile for gregschipp

6/29/09 7:41 PM
Super fast - same day shipping. Really sharp customer service. I have been purchasing from Tiger for 7 years! Thx. Greg S - San Antonio, TX

Very Satisfied
Reviewer: dormire
Click Here to See the Profile for dormire

6/29/09 10:51 AM
Every order have placed has always been placed imediatlely. When have needed help have gotten it  
Everything has been satisfactory  
I'm sold on Tiger shopping

Somewhat Satisfied
Reviewer: pcdocms
Click Here to See the Profile for pcdocms

6/28/09 1:31 PM
My Order experience with TD has always been  
easy; my order are almost always delivered complete.

Very Satisfied
Reviewer: Suzykol
Click Here to See the Profile for Suzykol

6/26/09 9:52 AM
After searching the internet for a converter from serial to usb with no luck, I checked the TigerDirect site. Since I wasn't sure what the item would like like, I was looking for a description that would let me know for sure that this was what I needed. TigerDirect's description in the first sentence was all I needed to read. I ordered it and received it the next day. How awesome that was!

Somewhat Satisfied
Reviewer: antiher0
Click Here to See the Profile for antiher0

6/25/09 4:57 PM
In general I've had many difficulties with Tiger Direct and shipping to a legitimate, but non-billing, address. However, I recently spoke with a rep who was *friendly* rather than unhelpful and wanted to drop a note here to commend him on his good work. Reg, ext 5834, is great. Thanks!

Very Satisfied
Reviewer: mlmick
Click Here to See the Profile for mlmick

6/25/09 8:42 AM
Have purchased many times from TigerDirect and have always been satisfied. Good products, good service, good prices.

Very Satisfied
Reviewer: quickbreeze
Click Here to See the Profile for quickbreeze

6/21/09 9:41 PM
The geforce 275 by evga runs well. Cryostsis has cool graphics. The card installed easily & runs well. Cryostsis download installed easily too. Manually type the license code and it will work the first time, dont copy/paste. Lifetime warranty wiith 30 day registration--hard to beat a high end card with lifetime warranty. Card runs warm but doesnt affect stability--fan stays at 40% most of the time. Crysis recommended settiings of medium for my pc. I run it on high and it runs good. A lot smootther than before.My processor is only a x2 6000+/3 ghz,4gb ram,500gb hd,asrock mobo k10n750sli-110db. I am not running in sli.Not necessary,graphics are fine and it runs smoothly.Also running Windows xp pro 64 bit. Yes the drivers came on the disk and installed easily.

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