1/5

posted Jan-28-2007

"Some people collect stamps. Some people collect hockey cards. Then there's Tigerdirect.ca - they collect Unsatisfied Customers. Just read the reviews here and their abysmal rating. It's not just one or two cranks - it's almost EVERYONE.

My story: Made the big mistake of buying from Tigerdirect before checking the comments here. If I had read and heeded the preponderance of negative experiences related on this site about Tigerdirect and its anti-customer policies, I wouldn't have gotten ripped off, because the order would never have been placed.

Found a Belkin 1250va UPS on their website for $171.99 minus a $50 mail in rebate , with final price of $121.99. To good to be true? It sure was! After receiving the product, which was shipped promptly, I went to d/l the rebate form from the company that handles this for Tigerdirect. Found that the rebate was only for $30 (or "up to $50 if you buy both the 1250va and 1000va units). There was NO MENTION on the website or during the order process of "up to $50" or the fact that you needed to buy *TWO* different UPSs to even qualify for the $50 maximum. I sent an email to Tigerlink.ca and got a brief reply stating, "the rebate offer is for up to 50.00 and nowhere does it state that this rebate offer is exclusively for that amount. Your rebate clam is only for 30.00. There is no hidden Language in this rebate form/offer". Notice the agent for Tigerdirect stated specifically that there is no hidden language in the rebate form/offer. That's because the hidden language was on the Tigerlink.ca website where the order was made from, not the form that came after the fact! Trying to reason with these guys is like nailing jello to a wall. So basically they hook you with the promise of a nice rebate, then after they have your VISA number and the product is on the way, the truth comes out - too late to do anything but appeal to their customer service dept. which in turn just plays the Denial Game. Do yourself a favour and STAY AWAY from these guys. I fell for the lure of a great deal and got conned. If you are reading this now, at least you are armed with the feedback from many buyers about Tigerdirect's dubious business practices and may govern yourself and your hard earned dollars accordingly.

My next mail order experience will probably be with NCIX or one of Tigerdirect's other competitors with much higher ratings (not that having a higher rating than TD's 3.xx is a great acheivement).

Latest e-mail basically states they have "resolved" (read: walked away from) the issue. Absolutely nothing addressing the cold hard facts presented to them in my complaint. So there you have it, the Tigerdirect complaint handling procedure in a nutshell:

Step 1: Deny anything wrong ever happened
Step 2: Ignore the facts of the matter
Step 3: Declare resolution without resolving

NB: The item was taken off TD's page shortly after I complained to them, and now TD has put it back up and corrected the Rebate info on their website to reflect the true amount of the rebate on this item. So now thanks to some old fashioned back-peddling, they can claim the info on the website is correct. Didn't think at the time I'd need to do a screen cap.

Subsequent complaint to the SWO BBB didn't help my case much except for yet another complaint on their company report (I think they are shooting for an even 100 complaints by spring)."

This review was modified by TIZ68 on March 02 2007 01:36:47 PM

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1/5

posted Mar-10-2005

"Previous purchases with them were OK, except some of the rebates were really hard to get through.

This time I ordered a Fujifilm S5100. It was shown as a Canadian model with xxx-CA part number when I ordered from this web site. But they shipped the camera from US, when I received it, it is a US model with USA only warranty, which I confirmed with Fuji Canada that they won't honor it in Canada. Called them the 2nd day, waited 30 miniutes and spoke with a representative. He then said he would speak with his manager and call me "right back". 2 days passed, no call. I called again and waited again and spoke with another representative. He tried to convince me that when the camera indeed need service, call hime again and he would take care of it. I couldn't accept this and he transferred to his manager. The call was not answered and I let a message. No call back.

I also wrote 2 e-mails to the "support", but the reply was to "call within next 24 hours". I don't know what to do now.

I will never buy from them again. Hope others will be careful when purchasing any big item from them. "

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5/5

posted Jun-12-2010

"I order a AOC 22" LCD TV for this room. It arrived two days later (via UPS) and with no damages on the exterior box or interior LCD TV. Order process was easily made using the simple navigation on the TigerDirect.ca website. Would gladly purchase an item from TigerDirect.ca again due to the simplicity of the order process."

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5/5

posted Dec-15-2005

"When it came time to order all the parts for the new PC I was building, it was a choice between tigerdirect.ca and ncix.com. Based on reseller ratings, at the time tigerdirect.ca had a rating of < 2, while the ncix was at 9.4! So even though my total order cost a little more at ncix I chose them. However, I ordered a refurb video capture device from tigerdirect. The ncix order became a 3-4 week nightmare, while the tigerdirect refurb part was shipped the same day, and arrived in great condition. A couple of weeks later I had to order more accessories (modem, parallel port, etc) so I ordered from tigerdirect. Once again, the order shipped on the same day and all parts were working. I've read reports that a lot of people have had bad experiences with tigerdirect. Maybe I've just been lucky, but these two orders were handled perfectly for me."

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1/5

posted Nov-25-2004

"1) The customer service is REALLY REALLY BAD. They just kicked me from one representative to another. And then ended up with a voice recorder.

2) Tigerdirect promised me to refund the shipping fee for a return product. But I never received it. And it's been 3 months now! Called 3 times, everytime they said it will be mailed out soon. But they just didn't do what they said!

3) I received a incompleted package (a cable is missing). They let me to find the manufactory! Because they "ship what manufactory gave them" !!!"

This review was modified by lfeng on November 25 2004 09:42:07 AM

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1/5

posted Sep-03-2005

"I ordered from tigerdirect.ca for my first time on August the 4th. I was paying with paypal. They made a mistake and made paypal made a double payment. I was OK with this mistake, and after waiting for half an hour on hold they said the second payment would be refunded when it was received.

They "shipped" my warranty on the 13th, which was really an e-mail confirmation saying my warranty started on that date. Also, I realized I did not get my refund yet, so I called and waited for 45 minutes on hold and finally got to speak with a rep.. They then told me I needed to get in contact with the credit office person, since they don't have access to that database. I was asked to be transferred and was cut off. So I waited for a call back (since he had my phone #) but didn't get one. I called them back and waited this time for an HOUR to speak to a person to transfer me to this credit lady. I was transferred and got her voice mail, I went to leave a message, but it said the mail box was full! This is after a total of 2 hours of waiting and talking, I finally get this ladies extension and I find out her box is full. So I called back the next day and punched in her extension to find out it was invalid. SO I HAD TO WAIT again on hold to get this persons correct #, and not to just be transferred. I got her correct extension and finally got to her again, I left a message this time and gave my phone number. I waited 3 days and wasn't called back. So I sent them an e-mail, and FINALLY received my refund for the double payment mistake they made for 270 dollars on the 24th.

Now, since their warehouse computer system was being updated my shipment was really delayed. It was shipped on the 13th, when I made my order on the 4th. I received it on the 22nd, know why? They shipped it to the wrong city!!! So I called them and they said they would call UPS. I waited 3 more days, and was told I never called 3 days earlier! So I called UPS, and they fixed it for me and got it to me as quickly as they could.

I was told for this mess I could get a refund on my shipping, so I called, and waited and waited, and finally was told I was going to get a refund in 3 to 4 business days. It is now September 3rd and I haven't received it, and I have sent them 2 e-mails about it, which have yet to be replied to.

I am NEVER going to buy from them, EVER!

I read these bad reviews and thought they couldn't be true, since they were SO bad, but, they are, every single one of them. DO NOT buy from them, it is possible you could get lucky and have no problems, but if you need to contact them about something, GOOD LUCK!"

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5/5

posted Jul-25-2006

"Took a couple of days to verify my credit card, but other than that my order got to my house in 4-5 business days. 3 days once my card was cleared by TG.ca. have ordered from them before also and had no problems. plan on ordering from them this week as i am building a new system."

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1/5

posted Apr-08-2004

"www.Tigerdirect.ca is an online computer store retailer. Like most bigger retailers, tigerdirect low prices are heavly dependent on manufacture rebates. I've bought from the company many times. Sometimes they have incredible deals with their rebates that beats most retailers. In the last few months, I've ordered a few times from them. Purchases averaging $100-$200.

Here is my overall opinion about tigerdirect:

They have great prices, but you have to wait a long time for your discounts because almost everything is dependent on rebates. Sometimes they have good deals without rebates, but it is rare to see. Another good thing is that they do have free shipping, but you have to spend over $200!! That's not too good compared to futureshop, radioshack, staples, etc. where min. is much lower or even free.

Some stuff to watch out for if your planning to buy from them:
They are known to misadvertise and mislead you in advertising. Posting up rebates that don't work and adjusting prices frequently. If you happen to have bought a item by mistake, or if the rebate doesn't work, they are protected by their policy. A represenative at TD told me that "rebates are the manufacturers responsibilty, and not theirs". So if you don't get your money, TD is not going to do anything about it.

Service: 2 I had to return my item due to thier mistake, and both times they made me pay shipping back to them. Customers service people are nice when your looking to buy, and really rude when your trying to get a Return authorization. The last guy was so rude that I think that will be the last time I buy from them.

Overall, the prices are good, only on their weekly deals, but you have to wait a really really long time for your discount in the form of rebates. I'm still waiting for one from 3 mos ago. Not sure if its even going to come in anymore. Another thing is, they false advertise products, so do some research before you buy. You might get stuck with shipping cost to send the product back. 15% restocking fee too, if it is your fault. The online shop really stinks. I would pay alittle extra and buy from better sites. You probably save in the long run.

Overall, I give them a 4/10... that's because they have good prices sometimes...especially around christmas.


Thats my though. Thanks for listening."

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2/5

posted Nov-05-2004

"On April 27, 2004. My son ordered a computer throgh the internet. When the invoice came up the amount was more than the advertised price. My son immediately called them and told them he wanted the order cancelled as he was being billed for a different price. Tiger Direct told him that they were unable to cancel the order (imagine that). They told him that once he received the computer and components, he should return it by standard UPS and they will credit him (my credit card) the amount debited. They will also refund the shipping charges. Here are the exact words from their email:

>Please note the we will refund shipping for the following shipping services:
>
>Standard UPS (NOT Express)
>Regular Parcel Post (NOT Express Post)
>Standard (all other couriers)

We received the items in May and shipped it back to them with the invoice for the shipping charges which amounted to CA$56.71. To date we have not received the shipping charges. I should have called my credit card company and cancell the order from the start and then wait for TigerDirect to transfer the shipping amount before we ship back. Why can't we cancel an order if the advertised price and the invoice price is different? Can anyone tell me how I can escalate this further by complaining to some government authorities in the U.S. about this kind of practices.

William Lim"

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1/5

posted Dec-21-2004

"Ordered there XFX Geforce 6600GT when it was on sale for $250. Took 10 days from date of order to arrive. It arrived on a Tues. night. The shipping box was packed with 2 air filled bags. I opened the video card box up and took the vid card out of the hard plastic only to see the heatsink and fan hanging there by 1 click. The other click was broken. Called up TD.ca Wed. morning, and told them. They issued me a RMA number . I sent the card back by xpresspost. I even faxed them the reciept and tracking number to get refunded for shipping. Its been 5 days since they have received the video card and I have not received a response from them. So I called them today to find out what was going on, and the lady said it was with the technician right now. I told her I wanted a refund as I was not waiting a month or more for them to get more stock. She said a refund could take 7-10 days. 7-10 days is totally unacceptable. I am never going to do business with them again even if they do sometimes put out the cheapest priced merchandise. "

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