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The worst customer support
"Order 3 pcs of memory from tigerdirect.ca. I received the package from 2 days. I opened the package in front of the UPS, and found only 2 pcs. I refused to accept the package and returned to tigerdirect.ca.I called them for the refund and they said they would get back to me.No answer, no call back, no email for a week , I checked my credit card statement and found they just refunded 1 pc of memory only without letting me know.What a sale/Customer service ?????I finally have to file a dispute through the credit card company."
I think they're getting back on track
"I didn't read about any of these reviews prior, I just went to TigerDirect (Canada) because of my past experience being excellent. I placed an order on March 20th and I received everything I ordered by April 1st. I'm guessing the company acquisition stuff etc. may finally be starting to get ironed out. The website says on each item "usually ships in 24 hrs" and since I'm in Ontario, their delivery map says I should get my items within 3 days. Unfortunately it took about a full 2 weeks (including 1 holiday day) to get my order so I can't give 4 or 5 stars. My order came in about 6 or 7 separate deliveries via UPS (I ordered a computer all separate parts) and Purolator which was also a slight nuissance. So all in all, I have everything, and I'm happy, I just didn't like how long it took and the fact that it came in so many small deliveries over the course of a couple weeks. At times I was worried just because of the negative reviews mostly, but I did receive everything so i'm happy. Hope you guys get everything back together soon enough. I must say their customer service was top notch. I never waited more than a couple minutes on the phone, e-mails were replied to personally by employees. They seem to be missing a connection somewhere with their warehouse/suppliers and not getting the most accurate information from their suppliers which makes it frustrating for the customer when information about shipping is being relayed. Their website could use an update as well as not all tracking numbers were showing on the website and the correct ones sometimes didn't show as well. This lead me to contact customer service more often because I wasn't getting accurate information and customer service could basically only say whatever their warehouse tells them.Anyway, all in all 3/5 seems appropriate at this time. A little more transparency for the customer regarding shipping/wait times/tracking #'s etc. and not claiming 'usually ships within 24hrs' and Ontario standard delivery time '3 days' and I probably would have given a 4/5. If the items actually did ship within 24hrs and I actually did receive everything within 3 days well then I would've given 5/5. "
Tiger Direct Canada is a Fraudulent Company - Do not get Scammed
"Long, long story short. Purchased a refurbished Dell from Tiger Direct.ca . It arrived after the holidays and when we opened it the unit was DOA. Our tech spent an 90 minutes trying to boot this unit up to no avail. Wanted to get a replacement shipped out but by the time we finally got through TD informed us that return period had expired. Through multiple phones calls while spending average of one hour on hold without yet talking to a supervisor just some scripted agent without any authority. Worst customer service on record. Not only that but shipping out defect goods is paramount to fraud. They will not refund our money so i am disputing it with Visa and will be sending off an official complaint to Consumer and Corporate Affairs that these guys should lose their license according to the amount of similar complaints online."
"if i could give negative stars i would.. or no stars. DO NOT WASTE YOUR TIME OR MONEY WITH TIGER DIRECT. THEY HAVE TERRIBLE CUSTOMER SERVICE AND SCAM YOU WITH THEIR ADS, THEY AREN'T GIVING YOU THE INFORMATION YOU NEED... ON PURPOSE. THEY WILL NOT HELP YOU IF YOU NEED HELP. IF YOU MAKE ANY SORT OF MISTAKE AT ALL THEY WILL NOT HELP YOU. THEY WILL ONLY TAKE YOUR MONEY AND WILL NOT HELP YOU ANY OTHER WAYS...EVEN THOUGH IT SAYS EVERYWHERE TO TALK TO THE EXPERTS AND HOW GREAT THEIR CUSTOMER SERVICE IS AND HOW TO RETURN OR EXCHANGE AN ITEM. ITS ALL A SHAM, ITS ALL FALSE...ITS FAKE! THEY ARE SCOUNDRELS AND SCAMMERS. DO NOT DEAL WITH THEM EVER! I purchased the wrong kind of ram BY MISTAKE (are we all supposed to be computer professionals?) and on the site it said NOTHING about all sales are final and no exchanges or returns, it didn't say that anywhere.. in fact it said something about making a return or exchange...at no time was i informed about that all sales were final and i wouldn't be able to make an exchange or return.. THIS INFORMATION WAS WITHHELD FROM ME OR STRATEGICALLY HIDDEN SO I WOULDN'T SEE IT. I even looked again and it still has no information about that ANYWHERE. So when i called and asked about this.. all the lady kept saying to me is 'All sales are final'. She was a robot and wouldn't say anything else to me.. i asked "is there any help you can provide me" she said "No". She didnt apologize, she didn't help, she didn't give me any options, she did nothing except say 'all sales are final' and 'no'. DO NOT DEAL WITH TIGER DIRECT Canda. I even paid extra for express shipping and didn't get my item until 3 days after the guaranteed delivery date. THEY ARE CON ARTISTS!"
"I had a horrible experience with Tigerdirect.ca. I am writing regarding an order placed on 11/29 during the Black Friday Specials. It hasn't shipped yet. I'm aware that is a Third Party/Drop Shipped item and that it will not be billed until the order ships. But more than 3 weeks!? This has made me miss out so many opportunities to buy that same item from many other retailers at tremendously reduced "Black Friday" special prices!!! Now I've lost all those deals! I contacted tigerdirect.ca customer service twice. This is what I got as a "resolution"(!): the item is no longer in stock, so cancel the order and order another item!!! I am sorry? The item WAS in stock at the time of the order AND even a few days later when I checked back. It's easy to say for them but they refused to honor the same price for a comparable item. I think this order has been very poorly mishandled. Moreover, it is unprofessional and unfair to "lock in" a customer on an item and prevent them from buying at other competitors. As a customer, you will agree that I can not order 2-3 of the same items from different retailers just in case on decides that it can not fill it!! I'm convinced that what they did to me was "below the belt" and unprofessional to other competitors."
"Im hear to write this our of pure disbelief that a company so large and that has been in business for as long as they have, can mess up a simple order so horrible wrong. My first complaint and where my nightmare all started was over what could have been a very simple fix. A small problem with the websites coding caused t a product to change and go up in value once you hit the checkout button. I brought this to the attention of customer service in hopes to still be able to purchase the product but the company told me i was just doing something wrong. How do you click on the checkout button wrong? a few days go by so i check again just for fun. Guess what, the product remains at its original price now! I decided against my better judgement, made a purchase wanted for my product. The estimated shipment arrival date came and went with no email or notification from the company so i sent en email myself trying to track down the product. After 7 emails back and forth with the customer service people, it was finally made known to me that the product i ordered was in fact back ordered, and probably would never be made for sale again! It should be mentioned that at the time i placed my order the website said ''IN STOCK'' as well as '' will ship within 2-3 days''. It should also be mentioned that every email i received from the customer service was from a different person. How would any issue get resolved when it is a new problem with a new person? Why would you not have any follow up on a problem? I am not currently trying to get my money returned which seems to be the largest nightmare so far. I urge everybody to stay away from this company."
"I was browsing Tiger direct and found a great deal on a 500 GB Samsung SSD. Price was CAD 51.99. (The normal price is in the 500 dollar range) I ordered two of them, I got an order confirmation in email. It never shipped, I finally called and was told by that there was something wrong with my credit card so the order had been cancelled. I protested and said my credit card had been accepted at the time of check out so that could not be the case and I did get an email confirmation. I demanded to talk to a supervisor and had to wait a long time, and was then told by (Marlin) that the order had been cancelled because the price was wrong and they they had a a disclaimer at the bottom of the page for cases like this: "TigerDirect.ca is not responsible for typographical errors or omissions. This email was sent to firstname.lastname@example.org in response to Request # D1942836." (D1942836 was the actual order number). I protested and said that they should honor the price quoted and he ( politely) refused. I informed him I intend to make a formal complaint to tigerdirect. I don't recommend Tigerdirect to anyone, as a matter go fact I warn against them they do not stand behind their pricing and give shady reasons to why they don't. "
"I ordered two Cisco switches from them. I got one single email order confirmation when I placed the order online. Nearly a week later, the order was still showing "not yet shipped" in my account. I called them to ask why it hadn't shipped yet and they told me the order was cancelled. When I asked why, they told me I hadn't confirmed the order. I said I didn't know I was supposed to. Nobody told me. They tried to blame me saying the phone number I gave them was wrong (which I confirmed it was not) and that I also hadn't read their policies on their website. Give me a break! If you want my money, that's your problem. Why hassle me about it? I've ordered tons of high-priced items from NewEgg, CDW, Amazon, and BestBuy without this bureaucratic nonsense. No wonder they get so many crap reviews everywhere."
"I contacted the customer service department by email. They had an error in the price of an item on their website. I had initially called and did not have the issue resolved over the phone. I sent them an email though and seemingly dealt with a different department who took my complaint very seriously. They were very attentive and seemed determined to have it resolved for me. It was excellent customer service. Probably the best customer service I've ever come across with an online retailer.The reviews here are largely negative and I do wonder if they are starting to listen to this because my experience went above and beyond what I would have expected."
"Dealing with the online version of this company is impossible. Overseas operators are totally incompetent. I was on the phone for almost an hour and got absolutely no where. I just wanted to change a small part of my order.Do not deal with this company!!!!"
"Very bad experience. First time I doubt doing business online now. I will think twice now I will stay on real shopping. NO phone answers, no mails answers, took the money , didn't delivered the product. "
"Placed an order for 3 low cost items, totalling 136.20, on July 27. 2015. One item was backordered, the other two shipped. One of the items shipped came in a empty sealed box.Was assured a replacement would arrive and a credit would be completed. The second of the two items was received by me and appears to be in good working order.I have been repeatedly assured this item is shipping. As of August 24 it has still not shipped from Georgia. Now things get interesting...Paid with paypal and noticed a second charge of 136.20 has been put through, plus an additional invoice for 23.72 was mailed to me for the empty box shipment.DO NOT BUY from these guys - they do not have the systems in place to do anything accurately and customer service will say anything to make you go away. I have spend close to 50 hours on email trying to straighten this out - and I get no response from customer service. They have simply stopped trying to clean up their mess. I'm left with a completely un-operable set of hardware (they work together) triple billed invoices and no response.Repeat - DO NOT BUY from Tiger direct - this may be a scam. 19 years buying on-line and have never come up against such pure incompetence. "
"I have been ordering from TD for many years. Everything from barebones computers to printers, cables, monitors and so on. Never have I ever had as much trouble as I have had this last go-a-round. I ordered another barebones kit for a friend. Well due to TD's new computer system anything that went into backorder was automatically displayed as customer cancelled, so nothing gets shipped even when it's restocked. And by the time I realized what had happened almost every part of the barebones kit was either out of stock or no longer available. So another round of phone calls and sitting on hold, (thank god for speaker phones). I tried to get all the parts, but it was not going to happen. So the order was cancelled. I then, ordered another barebones kit, sympathizing with them about their new computer system issues. Like I said I've never had anything like this happen before in all the years I've been ordering from them. Well, everything arrives, except the case and the hard-drive. Well, you can't build a computer without either. So after another round of emails and phone calls, I was told everything was on it's way.Well, that was a load of poppy-cock! The case was shipped, and then it was cross docked with an non UPS carrier and I lost track of it until, again I contacted TD, and was told that once it was shipped from the non UPS shipper they would send me the UPS numbers. It was over a week I waited for the updated numbers, and I still had heard nothing. Once AGAIN, I contacted TD threatening them with bad reviews and such, and within minutes I received the updated tracking numbers. And I received a shipping update for the case. But nothing on the hard drive. But I decided to give them some time to get the word out to the NON UPS shipper. Needless to say, just the other day, I checked once again and nothing. I again contacted TD to find out what was happening with my hard drive, threatening to post a negative review on every and any website I could find.Needless to say, you obviously know the end of this story. My hard drive is still somewhere out there in limbo, nowhere near it's final destination. As far as I know."
"Terrible terrible TERRIBLE. Do not place any orders online with this company. Their delivery times are 3x longer than any other company I have ordered from.I ordered online June 16th, and paid for 5 business day shipping. The website said that all items were in stock.They were not - they had to be cross shipped to their central warehouse from all across the country (all 3 items) which took over a week. Then, the order sat there for 2 weeks and never shipped. I called 4 times (30 minute wait each time) and the customer service reps could only give me a scripted answer that they were unable to confirm delivery times, and that there were delays due to annual inventory count.If your company takes 2 weeks to do an inventory count, everyone in the warehouse should be fired on the spot.So I cancelled me order then and there. "OK sir, we understand. The order is now cancelled, your refund will be processed in 48 hours"I then ordered from NCIX.com. Cheaper prices, and my items arrived next day (for the same shipping cost).To my surprise, I also got part of my TigerDirect.ca order a few days later. So much for cancelling my order. The customer service reps are completely incompetent. 1 week later, I still do not have my refund for the articles that I never received, nor do I have the RMA to return the articles that they sent me days after I cancelled my order.Save yourselves the headache and avoid this horrible company."
"Ordered a laptop mid June. Estimated delivery June 27. After many phone calls, sitting on hold for 30-45 minutes each time, no laptop almost 1 month later. First agent said he would call me with order status, he never called back. 2nd agent told me laptop was backordered although it showed in stock online. Then 3rd agent told me it wasn't backordered and it would ship immediately. Checked my order status this morning and shows credit card declined which is unbelievable and to call the 800 number to expedite the shipping process. Another 30 minute wait, 4th agent told me my order had been cancelled. Would not let me talk to a supervisor. Told me I had to start all over again and reorder. Apologized for any inconvenience.......really????? STAY AWAY FROM THIS COMPANY!!!!!"