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"One of these reviews says they have the best prices.. Are you kidding? At least for Broadway shows they are ridiculous! OK Broadway.com is worse, but there are other ticketsellers that offer the same pricing or much better - and with better customer service. No way no day.."
"I purchased 3 tickets for an event, payed about $450.00 for 3 of them... I requested a refund and they did surprisingly. I had an upcoming concert which I purchased the tickets months before when they were on pre-sale. I checked 3 days before the concert if they had any better seats and they did! Section PIT row 2! I called Ticketmaster to see if they can exchange them for the better seats and they did. Ticketmaster is very helpful and tries to make their customer's happy. The lady Pam was very nice and helpful she went above and beyond. Thank you, Pam you are an A+++ on my book :)"
"Service is fine and efficient. They get a bad rap on the Service charges that the bands and venues make them charge. Never had a problem with their ticketing service."
"Unlike most reviews, I've used ticketmaster about six times or so over the years. Never ever had an issue. Believe it or not they actually had competitive pricing for the Lion King show on Broadway (NYC) compared to other ticket brokers. Sure, nobody like the facility or convenience fee, but the latter actually does not go to ticketmaster (it goes to the artist/product). I did have to call once to ask about my ticket reservation, a little hold time, but otherwise turned out ok. "
"I loath Ticketmaster, or rather I loath their ridiculous service charges. Why on Earth I have to pay more in service fees to buy a pair of tickets than the tickets themselves costs is beyond me, but its ridiculous. I mean $2.50 just so I can print my own tickets - that's crazy!12.40 convenience charge - 4.50 order processing and a 2.5 charge to print my tickets. That's 21.40 for two 9.69 tickets..insane!!"
"i purchased 5 tickets to andrea boceli concert as a gift and paid an additional fee to receive them via email, i was told it's going to be in 24hrs at the most, when they didn't come i spend another hour on the phone and was told that the agent didn't include my email address and the all is rectified and i should get the tickets within 20 min, when that didn't happen i wrote an email to customer service over 2 days ago to which i didn't get a respond as well, what label can one put on a customer service like that?"
"Ordered quite a few tickets from Ticketmaster.com. Nothing really much to say, but I always get my tickets as expected."
"Probably the only website that sells tickets to events at the best possible price. Brokers who claim to have the best seats possible sell them for more ridiculous prices even at the worst seats, and most of them only sell you a pair of tickets even if you want only one. The fees are insane but these guys are the only and best people in town to give you the best resonable prices.My tickets came in good time, usually two weeks. My only downside is that the order confirmation says that they'll remind you when the tickets are printed and shipped, but I never got that email. I had to check my order status and I was surprised that they've already been shipped out without a reminder. But on a lighter note, my tickets came safe and sound and I'm now very excited for my event to arrive. It's obvious that I'll shop from these guys again, either through the box office or online (they're the same). Keep it up Ticketmaster."
"Very quick and easy my order was placed for online printout tickets, so they showed up in my inbox in a matter of days and I am set to go to my event. I will definately do business with again. You cant beat the price of ticketmaster for events that are going to be sold out and having to buy tickets through a broker otherwise. Will do business with again."
"Fast and easy. Tickets came in the mail quickly and discreetly. I think their fees are way too high but they have a monopoly."
"I’ve ordered through Ticketmaster several times. They are efficient buy pricey. Their “per ticket” service charge is steep, but adding an “order processing fee” on top of that borders on ridiculous. Customer service is excellent. One event was cancelled and they actually contacted me via e-mail stating that a refund was being issued. The ticket price and service charge was refunded, but the order processing fee was not. The refund to my credit card came in a timely manner. I contacted customer service about changing account information. After waiting a bit to long on hold for a service representative, the matter was resolved quickly and courteously. Ticketmaster is very good at what it does, for a price. But unfortunately for a lot of events, they are the only game in town."
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