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"I purchased the high eng laptop, Thunderbox MX-8, in February 2005 for over $4600. The other day it just died; will not start, will not power up, nothing. I have tried to contact them for repairs and upgades (I'll pay, I just need it fixed), but no response after many attempts. My only hope is to take it to a local computer shop, but I know they ahve never seen a paltop like this, so I may have to resort to buying a new one (but it won't be a Thunderbox)."
"Recently I upgraded my video card to a 7800GS and made the mistake of putting it on the same power line as two hard drives. One of the hard drives caught fire, literally smoke and flames. I unplugged it, turned the pc back on, and everything worked. My point is that this pc was built so well that it could keep going after having been on fire 5min prior. "
" I bought a ThunderboxPC liquid cooled system with an AMD FX-55 and twin Nvidia Ultras in SLI array. This to replace my aging Alienware which served me well but was no longer up to snuff for current games without significant upgrades. The ordering process went smoothly--I found Thunderbox on the web, read about them in resellers, checked with the Better Business Bureau. I spent several weeks toying with the configuration and they replied when I asked a question, and helped me out with my final choice. The PC is quiet and very powerful. Much quieter than my old air cooled machine. It is very cool to look at and has run flawlessly so far (after a couple minor quick fixes which Thunderbox's owner, Jon Mancil, helped me to correct over the phone). The price was fine--face it, a computer this hot costs money (you have to pay something for a 3DMark 2003 score of over 22,000!) but I did a lot of comparing and Thunderbox was reasonably priced. And the customer service has been stellar.
"I happened upon Thunderbox as I was searching for "gaming PCs" on the net. I read a review of a Thunderbox PC which led me to investigate their website. What struck me immediately was that I could configure a PC with my choice of many offered cases. Furthermore, the prices were significantly lower than the big name companies (Alienware, Voodoo, Northwest, etc) for a PC with equivalent high-end components. So, I called Thunderbox to discuss my requirements for a new PC. I spoke with Jon Mancil, the owner, about my needs & he took all the time needed to steer me in the right direction.
PC's are more or less a commodity these days. One can order a PC with choice of components from many boutique internet shops. What makes one shop better than another is the care & service that goes into the product as well as the price. My experience with Thunderbox has convinced me that their care & service is without equal. Since I received my PC (about 3 months ago), there have been a couple of minor glitches (eg, after shutting down the system, it would restart on its own - needed a change in the BIOS) and I have added some components (eg, a fan controller) and Jon Mancil was always available either by phone or e-mail to help me out. This is a man & company that cares about the customers - which is a true rareity nowadays.
I would highly recommend considering Thunderbox PC before purchasing a PC. You will be pleasantly surprised."
" I wanted to wait a few weeks before writing a review of my new Thunderbox system. To give me time to test out the hardware and shake out any bugs that may exist. I'm now happy to report that my SLI XFuel arrived here on time, in excellent condition and has been working flawlessly. It was everything that I ordered and then some and most importantly, there were no unpleasant surprises.
My last computer was an Alienware and it served me well over the past 4 years. Not to badmouth Alienware because they sell a good product too, but to be open and honest about it, their computer did arrive over 2 months late and was in an inoperable state. Upon opening the case I found that the CPU heatsink/fan was dangling from the fan wires with no metal HSF retention springs inside the case. How they tested it or "burned it in" without the HSF securely affixed to the CPU I really can't say. After suffering through several hours on Alienware's tech support phoneline I finally threatened to RMA it back and "eat" the 15% restocking fee. It was shortly after that when they called me back and agreed to send out an onsite technician. They sent me a box of new replacement parts, I set up an appointment with their local contracting technician and from then on everything was fine with the system.
Personally, I have found Alienware's email tech support to be very lacking. Their online tech and customer support forum is satisfactory but for whatever reason, their email support, at least in my experience, has always been terrible. And that small lack of customer support is probably what sent me looking elsewhere for a new computer. When I first emailed Thunderbox I received a response from Jon in under an hour. And from then on, within an hour, a few hours or a day at the most. Very responsive and helpful in that regard.
My criticism of Alienware is purely anecdotal so shouldn't be taken as a blueprint of their normal technical and customer support business model. I'm sure the vast majority of their customers are very satisfied.
To be forthright about it, I also don't care for the Alienware "Predator" case. Maybe if you're young and are the type of person who reads a lot of PC gaming magazines that sort of specialty computer case may appeal to you, but I prefer a somewhat more conservative looking case. It's what's under the hood that's important to me. I'll leave the fancy paint, decals and wheel-spinners for others. Both Thunderbox and Alienware use top-of-the-line hardware in their systems so it would be difficult to make a brand for brand comparison in that area. However, I couldn't configure an Alienware Aurora ALX without purchasing a soundcard. Both companies use the Asus A8N-SLI Deluxe motherboard which has decent 7.1 onboard sound but in my situation I already had a new Audigy2 Platinum soundcard that I wanted to use.
When I checked out the pricing at both website "configurators" I think I saved close to $1000 by choosing the Thunderbox. Alienware runs a bunch of specials and rebates from time to time (grrr... screw the rebates... just sell it to me cheaper!) so an accurate "head to head" comparison is time specific and IMO would need to be done by an accountant. Well, perhaps not an accountant.... but someone with more patience than me.
Anyway, I'm very pleased with my Thunderbox SLI XFuel Liquid Cooled system and would recommend it to anyone looking for a great gaming computer.
"This is an exceptional company and my Phantom MX-8 desktop replacement notebook is beyond all my expectations. I spent 2 months researching computer companies, called several of them and discussed their merchandise, went to quite a few online gaming forums to read reviews and opinions, in other words, I did my homework and didn't make a rash decision....and am 100% satisfied that I now own the best gamers notebook for me!"
"It was time for me buy a new computer for gaming. My plan was to build another machine, but I just didn’t have the time and energy to devote to the project.
I spent a good amount time reviewing the various gaming computer companies. I finally narrowed my selections to Falcon Northwest and Thunderbox PC.
I knew what I wanted in a new system in terms of performance and components. Using each company’s system configurator, I put together my system. I had still several questions before I ordered. I sent a question to Falcon-NW and to this day, I have yet to receive an answer. Thunderbox PC, on the other hand, answered all of my questions very quickly and even offered component advice based on what I was planning to do with my system.
I decided to buy a Savage FX – AMD64 system from Thunderbox PC. The system came in about two weeks after I placed the order. It was extremely well packaged. Upon opening the shipping box, I found the system packed in the original case manufacturer’s box with all of the component manuals, disks, and other related items neatly packed in a separate box.
By looking at the inside of the machine you can easily see the dedication by Thunderbox PC for high quality assembly. It is just immaculate inside.
The system started up without flaw and has been running great. I am also impressed by how quiet the system is. I have the Zalman HS/fan and a 6800Ultra graphics card in the Coolermaster Praetorian case.
From my experience, I highly recommend Thunderbox PC to anyone who is looking for a high-end gaming machine. Their customer service and quality has so far been absolutely fantastic. "
"After hours and hours and hours of studying and checking around the internet for the ultimate gaming computer, I had all but decided on Velocity Micro. That was, until, I emailed Jon Mancil at Thunderboxpc and recieved an immediate reply. When spending several thousand on a computer, I like to feel like I'm giving the money to someone who is going to accomodate ALL my needs and questions. Thunderbox and mainly Jon fit the bill. Although they were a bit more expensive than I was looking for, their customer service more than pays for it. I bought a Savage FX and recieved it a few days ago. It is lightning fast, plays doom at the highest level without a glitch and hasn't had a single problem yet. I will buy from these guys for the rest of my life."
"After researching laptops for about a full month, I happened onto Thunderbox PC and was totally shocked that I could build a system to my specs for a price cheaper than what Alienware, hypersonic and Falcon NW were offering.
I had a few questions so I e-mailed the contact e-mail address and was surprised to see all of my questions answered about 7 minutes later by the owner of the company Jon Mancil. I put an inquiry in to Alienware about 2 weeks prior to that and still did not have an answer!
Jon and I went over what I needed, discussed a custom graphic and wrapped up the purchase within about a day. I was in Baghdad at the time so time differences played a role.
Because of the great customer service I received, my friend and I both bought Phantom laptops from Jon and are thoroughly impressed with every aspect of our purchase. Jon did an amazing job with our custom graphics and all the components we wanted. He also kept us up to date and made suggestions that helped us get the right laptops for our needs.
I just recently found out I need to go overseas again and needed an airplane power adaptor. After not being able to find one, I called Jon and he took care of getting one for me in a serious time crunch and actually called me to let me know it was in at his office and that he would overnite it so I would have it for my trip.
I could not ask for any better performance from a company or a laptop. In fact, my Gateway desktop is getting long in the tooth and will be getting replaced by a Thunderbox.
So to recap, awesome company with an awesome product, run by a man who cares about what he is doing and the people he is it doing it for."
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posted Apr-03-2006 
posted Jul-16-2005 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Recently I upgraded my video card to a 7800GS and made the mistake of putting it on the same power line as two hard drives. One of the hard drives caught fire, literally smoke and flames. I unplugged it, turned the pc back on, and everything worked. My point is that this pc was built so well that it could keep going after having been on fire 5min prior. ","link":"http:\/\/www.resellerratings.com\/store\/Thunderbox_PC\/comment\/252971#comment252971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thunderbox_PC.jpg","store_name":"Thunderbox PC","username":"JDSX","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" I bought a ThunderboxPC liquid cooled system with an AMD FX-55 and twin Nvidia Ultras in SLI array. This to replace my aging Alienware which served me well but was no longer up to snuff for current games without significant upgrades. <br> The ordering process went smoothly--I found Thunderbox on the web, read about them in resellers, checked with the Better Business Bureau. I spent several weeks toying with the configuration and they replied when I asked a question, and helped me out with my final choice. <br> The PC is quiet and very powerful. Much quieter than my old air cooled machine. It is very cool to look at and has run flawlessly so far (after a couple minor quick fixes which Thunderbox\u0027s owner, Jon Mancil, helped me to correct over the phone). The price was fine--face it, a computer this hot costs money (you have to pay something for a 3DMark 2003 score of over 22,000!) but I did a lot of comparing and Thunderbox was reasonably priced. And the customer service has been stellar. <br><br> ","link":"http:\/\/www.resellerratings.com\/store\/Thunderbox_PC\/comment\/215077#comment215077","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thunderbox_PC.jpg","store_name":"Thunderbox PC","username":"Jeff Rome","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I happened upon Thunderbox as I was searching for \u0022gaming PCs\u0022 on the net. I read a review of a Thunderbox PC which led me to investigate their website. What struck me immediately was that I could configure a PC with my choice of many offered cases. Furthermore, the prices were significantly lower than the big name companies (Alienware, Voodoo, Northwest, etc) for a PC with equivalent high-end components. So, I called Thunderbox to discuss my requirements for a new PC. I spoke with Jon Mancil, the owner, about my needs & he took all the time needed to steer me in the right direction. <br><br>PC\u0027s are more or less a commodity these days. One can order a PC with choice of components from many boutique internet shops. What makes one shop better than another is the care & service that goes into the product as well as the price. My experience with Thunderbox has convinced me that their care & service is without equal. Since I received my PC (about 3 months ago), there have been a couple of minor glitches (eg, after shutting down the system, it would restart on its own - needed a change in the BIOS) and I have added some components (eg, a fan controller) and Jon Mancil was always available either by phone or e-mail to help me out. This is a man & company that cares about the customers - which is a true rareity nowadays. <br><br>I would highly recommend considering Thunderbox PC before purchasing a PC. You will be pleasantly surprised.","link":"http:\/\/www.resellerratings.com\/store\/Thunderbox_PC\/comment\/213718#comment213718","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thunderbox_PC.jpg","store_name":"Thunderbox PC","username":"John Rude","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"<br>I wanted to wait a few weeks before writing a review of my new Thunderbox system. To give me time to test out the hardware and shake out any bugs that may exist. I\u0027m now happy to report that my SLI XFuel arrived here on time, in excellent condition and has been working flawlessly. It was everything that I ordered and then some and most importantly, there were no unpleasant surprises.<br><br>My last computer was an Alienware and it served me well over the past 4 years. Not to badmouth Alienware because they sell a good product too, but to be open and honest about it, their computer did arrive over 2 months late and was in an inoperable state. Upon opening the case I found that the CPU heatsink\/fan was dangling from the fan wires with no metal HSF retention springs inside the case. How they tested it or \u0022burned it in\u0022 without the HSF securely affixed to the CPU I really can\u0027t say. After suffering through several hours on Alienware\u0027s tech support phoneline I finally threatened to RMA it back and \u0022eat\u0022 the 15% restocking fee. It was shortly after that when they called me back and agreed to send out an onsite technician. They sent me a box of new replacement parts, I set up an appointment with their local contracting technician and from then on everything was fine with the system.<br><br>Personally, I have found Alienware\u0027s email tech support to be very lacking. Their online tech and customer support forum is satisfactory but for whatever reason, their email support, at least in my experience, has always been terrible. And that small lack of customer support is probably what sent me looking elsewhere for a new computer. When I first emailed Thunderbox I received a response from Jon in under an hour. And from then on, within an hour, a few hours or a day at the most. Very responsive and helpful in that regard. <br><br>My criticism of Alienware is purely anecdotal so shouldn\u0027t be taken as a blueprint of their normal technical and customer support business model. I\u0027m sure the vast majority of their customers are very satisfied.<br><br>To be forthright about it, I also don\u0027t care for the Alienware \u0022Predator\u0022 case. Maybe if you\u0027re young and are the type of person who reads a lot of PC gaming magazines that sort of specialty computer case may appeal to you, but I prefer a somewhat more conservative looking case. It\u0027s what\u0027s under the hood that\u0027s important to me. I\u0027ll leave the fancy paint, decals and wheel-spinners for others. Both Thunderbox and Alienware use top-of-the-line hardware in their systems so it would be difficult to make a brand for brand comparison in that area. However, I couldn\u0027t configure an Alienware Aurora ALX without purchasing a soundcard. Both companies use the Asus A8N-SLI Deluxe motherboard which has decent 7.1 onboard sound but in my situation I already had a new Audigy2 Platinum soundcard that I wanted to use. <br><br>When I checked out the pricing at both website \u0022configurators\u0022 I think I saved close to $1000 by choosing the Thunderbox. Alienware runs a bunch of specials and rebates from time to time (grrr... screw the rebates... just sell it to me cheaper!) so an accurate \u0022head to head\u0022 comparison is time specific and IMO would need to be done by an accountant. Well, perhaps not an accountant.... but someone with more patience than me. <br><br>Anyway, I\u0027m very pleased with my Thunderbox SLI XFuel Liquid Cooled system and would recommend it to anyone looking for a great gaming computer.<br><br>Thunderbox_PC<br>Xfuel Liquid SLI<br>Asus A8N-SLI Deluxe - stock settings<br>AMD FX-55 Processor<br>1GB PDP PC3200LL 2.2.2.5 memory<br>2X EVGA GF 6800 Ultras - stock settings<br>21\u0022 Sony Multiscan E540\/B<br>Audigy2 Platinum<br>74GB WD Raptor 10,000RPM<br>120GB Seagate 7200RPM (storage)<br>680 Watt Thermaltake PSU<br>Klipsch 5.1 Ultras<br>TM Cougar Uber_NXT w\/ HE Sensors<br><br>Bob Clark<br>","link":"http:\/\/www.resellerratings.com\/store\/Thunderbox_PC\/comment\/206006#comment206006","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thunderbox_PC.jpg","store_name":"Thunderbox PC","username":"Bob Clark","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is an exceptional company and my Phantom MX-8 desktop replacement notebook is beyond all my expectations. I spent 2 months researching computer companies, called several of them and discussed their merchandise, went to quite a few online gaming forums to read reviews and opinions, in other words, I did my homework and didn\u0027t make a rash decision....and am 100% satisfied that I now own the best gamers notebook for me!","link":"http:\/\/www.resellerratings.com\/store\/Thunderbox_PC\/comment\/192664#comment192664","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thunderbox_PC.jpg","store_name":"Thunderbox PC","username":"BernadetteJ","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was time for me buy a new computer for gaming. My plan was to build another machine, but I just didn\u2019t have the time and energy to devote to the project.<br><br>I spent a good amount time reviewing the various gaming computer companies. I finally narrowed my selections to Falcon Northwest and Thunderbox PC.<br><br>I knew what I wanted in a new system in terms of performance and components. Using each company\u2019s system configurator, I put together my system. I had still several questions before I ordered. I sent a question to Falcon-NW and to this day, I have yet to receive an answer. Thunderbox PC, on the other hand, answered all of my questions very quickly and even offered component advice based on what I was planning to do with my system.<br><br>I decided to buy a Savage FX \u2013 AMD64 system from Thunderbox PC. The system came in about two weeks after I placed the order. It was extremely well packaged. Upon opening the shipping box, I found the system packed in the original case manufacturer\u2019s box with all of the component manuals, disks, and other related items neatly packed in a separate box. <br><br>By looking at the inside of the machine you can easily see the dedication by Thunderbox PC for high quality assembly. It is just immaculate inside.<br><br>The system started up without flaw and has been running great. I am also impressed by how quiet the system is. I have the Zalman HS\/fan and a 6800Ultra graphics card in the Coolermaster Praetorian case.<br><br>From my experience, I highly recommend Thunderbox PC to anyone who is looking for a high-end gaming machine. Their customer service and quality has so far been absolutely fantastic.<br>","link":"http:\/\/www.resellerratings.com\/store\/Thunderbox_PC\/comment\/192007#comment192007","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thunderbox_PC.jpg","store_name":"Thunderbox PC","username":"rifkind","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent Pre-sale support, Excellent Delivery, Excellent product.","link":"http:\/\/www.resellerratings.com\/store\/Thunderbox_PC\/comment\/184061#comment184061","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thunderbox_PC.jpg","store_name":"Thunderbox PC","username":"sportin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After hours and hours and hours of studying and checking around the internet for the ultimate gaming computer, I had all but decided on Velocity Micro. That was, until, I emailed Jon Mancil at Thunderboxpc and recieved an immediate reply. When spending several thousand on a computer, I like to feel like I\u0027m giving the money to someone who is going to accomodate ALL my needs and questions. Thunderbox and mainly Jon fit the bill. Although they were a bit more expensive than I was looking for, their customer service more than pays for it. I bought a Savage FX and recieved it a few days ago. It is lightning fast, plays doom at the highest level without a glitch and hasn\u0027t had a single problem yet. I will buy from these guys for the rest of my life.","link":"http:\/\/www.resellerratings.com\/store\/Thunderbox_PC\/comment\/177670#comment177670","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thunderbox_PC.jpg","store_name":"Thunderbox PC","username":"GuyintheTV","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After researching laptops for about a full month, I happened onto Thunderbox PC and was totally shocked that I could build a system to my specs for a price cheaper than what Alienware, hypersonic and Falcon NW were offering.<br><br>I had a few questions so I e-mailed the contact e-mail address and was surprised to see all of my questions answered about 7 minutes later by the owner of the company Jon Mancil. I put an inquiry in to Alienware about 2 weeks prior to that and still did not have an answer!<br><br>Jon and I went over what I needed, discussed a custom graphic and wrapped up the purchase within about a day. I was in Baghdad at the time so time differences played a role.<br><br>Because of the great customer service I received, my friend and I both bought Phantom laptops from Jon and are thoroughly impressed with every aspect of our purchase. Jon did an amazing job with our custom graphics and all the components we wanted. He also kept us up to date and made suggestions that helped us get the right laptops for our needs.<br><br>I just recently found out I need to go overseas again and needed an airplane power adaptor. After not being able to find one, I called Jon and he took care of getting one for me in a serious time crunch and actually called me to let me know it was in at his office and that he would overnite it so I would have it for my trip.<br><br>I could not ask for any better performance from a company or a laptop. In fact, my Gateway desktop is getting long in the tooth and will be getting replaced by a Thunderbox.<br><br>So to recap, awesome company with an awesome product, run by a man who cares about what he is doing and the people he is it doing it for.","link":"http:\/\/www.resellerratings.com\/store\/Thunderbox_PC\/comment\/177221#comment177221","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thunderbox_PC.jpg","store_name":"Thunderbox PC","username":"bleufalcon13","rating":"5"}, "single");){kind=link}
"I purchased the high eng laptop, Thunderbox MX-8, in February 2005 for over $4600. The other day it just died; will not start, will not power up, nothing. I have tried to contact them for repairs and upgades (I'll pay, I just need it fixed), but no response after many attempts. My only hope is to take it to a local computer shop, but I know they ahve never seen a paltop like this, so I may have to resort to buying a new one (but it won't be a Thunderbox)."