5/5

posted Jun-09-2010

"After dealing with Thunder Cameras, I bookmarked the sight on my PC, told at least a dozen people to look up the sight, and will most likely bring all my business back each time I want to upgrade or add to my camera! The sales confirmation person was GREAT!!!! I wish I could have bought him a drink after helping me with my order!
All in all, Im glad I found the sight!
Thanks

NC Frenette"

This review was modified by seth102 on June 19 2010 07:26:26 AM

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5/5

posted Jul-02-2010

"Thunder Cameras and Josh went out of their way to work with me to resolve a misunderstanding with regards to the camera equipment that I ordered. I would order from them again."

This review was modified by cgamagecolorado on August 16 2010 08:20:01 AM

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5/5

posted Jul-28-2010

"When I was looking for a Canon lens I came across Thunder Camera online. The gentleman that helped me, Adam, was very knowledgeable and courteous. He suggested a different lens, and this was the first lens I purchased with my new camera so I decided to go ahead and get that one. After purchasing I went online to do some research on that particular lens, not knowing much about them, and found one cheaper. I called back and they honored the cheaper price.
The people that I dealt with were very professional and I would purchase from them again.

Cindy"

This review was modified by fieldsca55 on August 08 2010 10:05:06 PM

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5/5

posted Aug-11-2010

"I like these guys.

In the beginning it was some misunderstanding, however they fixed it all 100% in my favor.[They cancel the order for full refund even if they lost some money on shipping. Thank you Josh]

I wish I did not make my mind so fast and not using them as my suppliers. Maybe in the future the communication will be better and I'll buy their products.
"

This review was modified by vpetrescu on August 11 2010 03:26:51 PM

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5/5

posted Aug-11-2010

"Well, so far, so good, but I haven't received the order yet. Assuming that all goes well with that, then I can say that calling for info and placing the order went very smoothly, and the agent was very helpful in explaining all the options and making recommendations suited to me so that I could decide on a camera and extras."

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5/5

posted Aug-14-2010

"Well the previous reviews are a bit discouraging, here's to hoping I will not have a similar experience. I did research and found Thunder to have the best prices on my first SLR, the Canon T2i. I decided not to go with their package or other offers and take the base system (import) and lenses, see below.

Canon EOS Rebel Digital T2I 18.0MP Digital SLR Camera W/ 18-55MM IS Lens
Qty: 1
Canon EF-S 55-250mm f/4-5.6 IS Autofocus Lens
Qty: 1
Canon Zoom Super Wide Angle EF-S 17-85mm f/4-5.6 IS USM Autofocus Lens
Qty: 1
SUBTOTAL: $1,217.99
SHIPPING: $0.00
SHIPPING METHOD: Ground 12-15 Days
TAX: $0.00
TOTAL: $1,217.99

I did speak with them to verify my card information, which I took as a good practice. I do now see that I am on back order which has my spidey senses tingling a bit.

I ordered on 8/7 and it's now 8/14 and I am on back order. I am buying this camera for an Ireland trip in September and bought from what I hope to be an honest and truthful purveyor of goods on the Intarwebs. I have had great success with Internet purchases and have bought cars, motorcycles and numerous electronic goods. Let's hope this experience does not break the trust.


Update#1 - Spoke to Andy in customer service. He explained the reason I was on back order was due to the unavailability of the super wide angle zoom lens. I canceled that portion of the order and was up sold the USA model, which is really OK by me and I was going to ask for it anyway. The USA kit provides the manufacturer 1-yr warranty, charger and battery as well as instructions in English, not Chinglish.

I immediately received emails stating my order was being processed and I would receive my goods as agreed by 8/26. So far, so good. I will bump them up by one as thus far, other than a few unexpected items this vendor is doing what they promise. Keep it up guys, you can restore faith one customer and positive rating at a time!

Received my T2i, US Edition for a fantastic price, within 2-days of discussing the back order issue with Thunder. Turns out the ultra wide angle lens was the back order item and once straightened out, I had shipment confirmation and a tracking number within 24-hours.

The camera is just what I ordered for an excellent price. They had what others could not get their hands on. I held the same unit in my hands at Best Buy and HH Gregg and this was much less expensive.

I think these guys have their eyes on customer service and bettering the buyer experience. They have my business and I will recommend them to others and WILL buy again. "

This review was modified by jiwallace on August 23 2010 01:10:49 PM

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5/5

posted Aug-16-2010

"I ordered a Panasonic LUMIX DMC-ZS7 camera on 5-31. It was 279.00 w free shipping. WRONG. Got a Email 6-1 to call them. I called, the guy was trying to up sell me. long story short, I bought a Super Hi-Capacity Extended Life Lithium-ion Rechargeable Battery for 39.99. Special package deal and there was no free shipping. So I spent 339.00 to my door. Camera is superb, The only thing that disturbs me is the cheap battery will not work in this camera. Called, Talked with Stephen, he apologized and said that they had a problem with those batteries and said they were recalling them. Stephen said, he would refund my money. Today I noticed an email showing a credit to my charge account. Thanks for the fast service. I will consider buying from you again, because you have proven to me that you stand behind your products. thanks again "

This review was modified by rmon61 on August 18 2010 09:35:04 AM

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5/5

posted Aug-17-2010

"THis is the second order we have placed with Thunder Cameras. I ordered a battery grip for my Canon XTi and the price is incredible. I went shopping at a local camera store and they didn't have what I needed in stock and there price was $100. more. Thunder Camera have what I need in stock and customer service was quick to verify my order. I will continue to shop on their website for other electronic needs. Keep up the good work."

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5/5

posted Aug-19-2010

"I placed my order for a Canon lens 18-135mm after brausing the Web. I found they have the best price. My order couldn't be procesed because of some dificulties with my international credit card.
Costomer service phoned to apologize and compensated me. I do think it was a good gesture toard customer."

This review was modified by yossil01 on August 21 2010 05:57:23 PM

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5/5

posted Aug-19-2010

"Helpful and knowledgeable customer service. It is a team of professionals who answer all your questions, spend as much time as needed and provide you with the best package within the budget. The prices are great, could hardly be beaten somewhere else.
"

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