1/5

posted Jan-22-2009

"I HIGHLY DO NOT RECOMMEND THIS COMPANY. THEY GET YOUR MONEY AND WILL NOT SHIP YOUR ITEM. I placed an order on January 16th, sent an email regarding the status of my order on the 20th of January to find that it had not shipped yet. Called on the 22nd of January to get an update. The person who answered the phone said that he would "check in to it" and that he would call me back. Waited a couple of hours, no call back. I called them several times only to find that I was being sent straight to voicemail. Still no call back. Still no product. Still no refund of my $300. TERRIBLE BUSINESS PRACTICES. If you like throwing your money away in a virtual garbage can, this is the place to do it. "

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4/5

posted Nov-11-2011

"I ordered an unlocked iPhone 4 from Thriftcomputers.com, but it arrived locked. They tried to help me unlock it, being very cooperative, but they apparently did not know that the iPhone 4 with the iOS 5 could not be unlocked. They apologized, fully refunded my money and even sent me a free cell phone. I would buy from them again as I know if there is any problem they will do their best to fix it."

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1/5

posted Jun-12-2009

"READ THE NEGATIVE REVIEWS, SORT BY LOW AND SEE HOW BAD OF A COMPANY THIS REALLY IS!

I am very unhappy with the customer service and the lack of delivery of my product. I purchased 2 keyboards and checked status a week later, I received a response that I should have the product in a few days and now it is another week later and no product or update. I would beware of this company, I have opened up a dispute with PayPal already.

DO NOT BUY FROM THIS COMPANY

You should really read the many negative reviews. This company seems to offer an excuse for everything. Right on their website it specifically says: "All items are in stock and ready to ship". If you read the reviews and the sellers comments you'll quickly learn that this is not the truth and it is false advertising.

UPDATE on 6/15...

I received an e-mail from a person claiming to be the owner of the company telling me the product has been delivered.

This was the case, it arrived the day after I posted the review and A FULL WEEK LATER THAN CUSTOMER SERVICE PROMISED.

The product was not received in like-new condition AND it was missing parts.

Update 6/30
After e-mails with the owner they have resolved my issue to my satisfaction.


I will continue to update this post until my issue is resolved. "

This review was modified by jpt001 on June 30 2009 09:18:40 AM

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1/5

posted Sep-13-2009

"I ordered a Samsung phone on the 26th of August, it is now the 13th of September. The two to three day shipping, is a lie. I still haven't received my phone. I called six days after I ordered it, the lady I talked to told me it had already been shipped, and it should have been there the next day. I couldn't call until the next tuesday because of the holiday weekend. I then talked to a lady named Kayla, she was very nice. However she told me my order hadn't been shipped and asked if I could wait until thursday (the 10th of September) for it to be delivered, didn't happen. I called her she told me the other company they work with was having problems shipping (basically they were slacking off, not having problems) their items and it would go out the 11th. I asked her if she would give me a tracking number, and she said she'd email it within the hour of the phone call. She did not, and would not answer my calls the rest of the day. Now it is the 13th and I am waiting to hear what they have to say tomorrow. I want my phone, I've been waiting over two weeks and it's ridiculous. Least they took the 8 dollar shipping fee off...or so they said. I will update my review upon further inspection. I hope they read this and decide to take some affirmative action. Otherwise they will lose customers, and good ratings."

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1/5

posted Jun-12-2009

"This is the most horrible seller I have seen. I ordered for 2 blackberry phones and they sent me only one. Intially they insisted that they had sent 2. The package is small enough to carry only one phone. After complaint with paypal they fooled me and sent a electronic notification to usps (to expect your package for mailing). Since the last week they had not sent any item for delivery to the shipper. Looks like this is one online seller who is fooling customers like this. Please do not buy anything from them.

It is 16th day since the order. Not received the second item item. I am calling them regularly everyday. They do not pick up the phone. When they pickup they always promise to send the item next day. I have not received anything. Neither they have despatched anything with the earlier usps tracking number. IS THRIFTYCOMPUTER (THIEF COMPUTER) LISTENING ??? PLEASE CAN YOU SEND THE ITEM OR RETURN THE MONEY??

Update: Received the 2nd phone yesterday. I have ordered for black pearl 3120, but, they had sent me titanium one. Atleast something:) and happy to get out of the mess. I will never buy from them. Will not upgrade the rating either. Others buy at your own risk."

This review was modified by shiba_mishra on June 20 2009 12:06:02 AM

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1/5

posted Sep-01-2009

"I waited a week to have thriftycomputer cancel my order. They actually charged my credit card, called me to confirm my identity, and verified that my order was accepted. Then, it was canceled. When I called, the customer service rep was unprofessional. Big waste of my time."

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1/5

posted Jun-27-2009

"I purchased a Verizon Wireless Motorola Q phone on June 24th and immediately got an e-mail stating I could track my purchase through a link on their website. I didn't receive a "tracking" number until a week and a half later. I then told ThriftyComputer that I could not track it and then they claimed that number they sent me as the "tracking" number was in fact not a "tracking" number. Then to make things worse, I eventually received the phone on July 6, 2 weeks after I ordered it. They kept telling me they had problems with the shipping department, then the sales department, then their computer systems were down, then their shipping company in New York was running behind....blah, blah, blah, blah.

The phone arrived in a white see through package with no manual and no word on the manufacturers 1-year warranty as Alan M. had told me in previous chat sessions. I guess now I have no proof for a warranty. While this company has cheap phones, their customer service and shipping is terrible. They charged me $8.00 for 2-3 day shipping when it cost them $4.95 to ship it with it arriving in 2 weeks. I would have paid for cheaper shipping if I knew it would have taken this long.

Also, the phone door on the back of my Motorola Q does not fit right, but I am not going to complain about it because I know if I try to return it I might as well wait until August to get that problem fixed.

I take my 3 stars back and give them a 1.

P.S. To the guy that shipped his phones back and they claim they never got them, my phones were shipped from a company in New York so you may have sent it to the wrong address. Just a thought.


BEWARE! "

This review was modified by staticx32 on November 11 2009 04:50:34 AM

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1/5

posted Mar-26-2009

"Buyers beware,

I purchased and paid $162.95 + $8.00 shipping for a "Brand New" Blackeberry Pearl 8100 Unlocked GSM Cell Phone from Thrifty Computer on February 23, 2009. The webpage clearly describes the condition as "Brand New". I am happy to fax or mail the ad that states the condition as "Brand New" to anyone interested.

I was sent a used phone instead. It was to be a gift for my wife and therefore it was unacceptable. I immediately returned the phone for a refund and it was signed for by Thrifty Computer on 03-02-2009. I have made numerous follow-up phone calls to check the status of my refund and I am continually being told "it will be processed today". This has been going on for over three weeks now!!!

The return policy for Thrifty Computer states as follows:

We offer a 30 day warranty on all products. We will take your item back for a replacement or a refund. In line with our 100% satisfaction guarantee, we will accept items back for a refund / exchange within 14 days od delivery, if item is not as expected, not compatible or other reasons.

My item was obviously not as expected. I ordered a new phone and received a used one!!!

I have politely called several times and I have been been very patient with Thrifty Computer because I did not wish to send a negative rating. The UPS tracking documentation shows that the location where the package was returned is a residential address. Obviously, this is a small time operation that is clearly not ready for prime time. They took posession of the returned package 24 days ago and still they have not credited my account. Very, very poor customer service. Buyer beware. "

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3/5

posted Aug-17-2009

"I ordered a new blackberry pearl from this company. The initial order took 3 weeks to be shipped, their excuse being that the phone I ordered was missing the back and they needed to get a new one from blackberry. When I did receive the phone it was the correct product but it turned out to be defective; the screen's backlight did not work. They were responsive to my complaint, and said they would send me a replacement if I shipped it back to them (at my own expense). I received the replacement very quickly (arrived within 4 days of when I shipped the first phone back). However, it was the wrong product-- it a different color and it was refurbished when the phone I ordered was brand new, and the box was missing the leather pouch that it was supposed to come with. I wrote them back saying I would keep the incorrect phone, but only if they refunded me the difference in cost between the new phone I originally ordered and the used product that they sent me. They agreed and processed the refund to my paypal account within 1 business day, and are supposed to be sending me a leather pouch (it should arrive this week.)

I guess the bottom line is that you get what you pay for. This company operates similarly to an ebay retailer would, and their products, packaging, shipping speed, and order accuracy are not at the same level of quality as you would expect from a big corporate retailer. However, their customer service department makes an effort to help and responds quickly (during business hours), and their prices are EXTREMELY cheap. If you are looking for a good bargain, and have time on your hands to wait for a product to arrive, are willing to pay for your own shipping and returns, and are patient enough to deal with incorrect items possibly being shipped, then buy from this company. If you aren't patient, then you'd better shell out the extra cash and buy from a larger retailer that has more streamlined procedures and quality control."

This review was modified by jbh6311 on August 18 2009 10:07:01 AM

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5/5

posted Aug-24-2009

"I ordered a new Palm 755p Sprint phone. They were slow shipping it but that is the least of the problems.

I received the phone which was supposed to be brand new in box and it is obviously used. They also gave me a used battery which doesn't even fit the phone. Plus, they gave me a holster that is very used as well. The charger doesn't even match the phone to boot.

***UPDATE*** - I got a very nice email from the owner trying to fix the situation after I posted the review. There was a problem with the supplier for ThriftyComputer which is where the problem seemed to originate. The sprint models are not shipped direct from his warehouse. The owner said he ripped the supplier a new one. The owner was really nice and offered to send me a guaranteed brand new phone upgrade to a Treo 850. I have to admit his quick reply was timely and I am glad he wants to fix the situation. I'll update as soon as I receive. I have my fingers crossed!

****SECOND UPDATE****
I received my Treo Pro within 2 days of shipment. Alan M. was very good about informing me of the shipping process. The phone was brand new as promised and it is awesome! This company really went above and beyond when it came to customer service and fixing a bad situation. I will definitely use them again and can't thank them enough for their care and determination to fix the situatioN!"

This review was modified by joshuadbaron on August 28 2009 01:40:59 PM

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