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Store Rating and Reviews ThriftyComputer

Homepage: http://ThriftyComputer.com Shop Now at ThriftyComputer
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 6.55 / 10
Six-Month Reviews: 110
Lifetime Reviews: 243

   


Lifetime Rating: 6.90 / 10
All Stores Avg.: 8.12
7.99 Pricing of Products and Services
5.88 Likelihood of Future Purchases
5.69 Shipping and Packaging
6.50 Customer Service
5.81 Return or Replacement
Show Reviews Read all 243 reviews below.
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
customer support email:
customerservice@thriftycomputer.com
phone:
(800)971-3916
customer support:
(800)971-3916
business hours (est):
9:00am-6:00p Mon - Thur  
9:00am - 4:00pm Friday  
Closed Saturday  
10:00am - 4:00pm Sunday

FAX:


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Trust and Ethics Policy
 ThriftyComputer Customer Reviews
Page 1 of 17sort reviews by:
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time period:
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Reviews 1 - 15 of 244
1 | 2 | 3 | 4 | 5 | .... | 17   Next Page
Featured Customer Review
Very Satisfied
Reviewer: Ron007
Click Here to See the Profile for Ron007

8/8/09 6:40 PM
I ordered my phone on a Monday & got it on Wed.,I was quite pleased how fast it was & When I called to ask a few questions I found the staff very friendly & helpful.After showing my friend the phone he ordered one the next day... Read More


Very Dissatisfied
Reviewer: DjMicro
Click Here to See the Profile for DjMicro

11/18/09 10:53 PM
I ordered a Motorola phone on October 7th and it's now November 18th and I still do not have my phone. I have been emailed a USPS Tracking number that doesn't work. I have tried multiple times to email them and haven't got a response. I called them and I did get one call back from lady who said they would get it shipped out and that was a month ago.  
 
I STRONGLY DO NOT RECOMMEND THIS ONLINE COMPANY.  
It appears there business is registered in Florida and because of their non-response it has left me with no other option but to contact the the local Better Business Bureau and possibly the attorney general to see what my options are.

Very Satisfied
Reviewer: nickdp
Click Here to See the Profile for nickdp

11/16/09 11:33 AM
I ORDERED A PHONE FROM THIS COMPANY WHO WAS VERY HELPFUL DURING THE ORDERING PROCESS. I RECEIVED THE PHONE AND IT WORKED FOR 2 WEEKS AND STARTED TURNING OFF FOR NO REASON CAUSING ME TO MISS PHONE CALLS. WHEN I CALLED CUSTOMER SERVICE THEY WERE VERY KIND AND HELPFUL TELLING ME TO SEND IN THE PHONE AND THEY WILL RETURN A NEW PHONE TO ME ONCE THEY RECEIVE THE OLD ONE. IT' NICE TO SEE THIS COMPANY STANDS BEHIND THEIR PRODUCTS. I WOULD RECOMMEND THS COMPANY TO ANYONE.

This review was modified by its author, nickdp, on 11/16/09 4:26 PM.

Very Dissatisfied
Reviewer: dylanmiles
Click Here to See the Profile for dylanmiles

11/13/09 11:19 AM
took over two weeks to get my phone(lg vx9900)and then it had a broken charge port. Called to inform them of the situation and their solution was to send me a new charger, uhh? Any how I'd be wary of dealing with them if I were you I know I won't be shopping there anymore.

Dissatisfied
Reviewer: leo3c
Click Here to See the Profile for leo3c

11/12/09 7:02 AM
Phone worked, but the battery came out dead, it doesn't hold charge.  
I e-mailed Thrifty and they promised to send a new battery. After more than 15 days and still no battery, I e-mailed again, they said they ran out of batteries and I should buy a battery and they would refund me the cost. I bought the first battery I found at a local store. E-mailed them about it and they replied that they only could refund me half of what I paid for the battery. I accepted the offer, almost a week ago, haven't heard back from them again.  
Rating this transaction 2 out of 5.  
At least the phone worked.  
Their customer service is 1 out of 5.  

Very Satisfied
Reviewer: byronbmcse
Click Here to See the Profile for byronbmcse

11/10/09 7:37 AM
EXCELLENT SELLER!! EXCELLENT PRODUCT!!! I PURCHASED A BLUEANT Z9I BLUETOOTH HEADSET NEW IN BOX AND RECEIVED EXACTLY WHAT I ORDERED! ITEM WAS NIB AND FUNCTIONS PERFECTLY!  
 
SELLER WAS HONEST, COMMUNICATIVE, CURTEOUS & GRATEFUL FOR MY PURCHASE!  
 
A GREAT SELLER!!

Very Satisfied
Reviewer: mashpia
Click Here to See the Profile for mashpia

11/6/09 1:12 PM
Excellent price, quality product, quick delivery .

Very Satisfied
Reviewer: youzhiyang
Click Here to See the Profile for youzhiyang

11/5/09 1:47 PM
This mouse works pretty good. I'm realy satisfied about its quality and prize.

Very Dissatisfied
Reviewer: Drunx1212
Click Here to See the Profile for Drunx1212

11/5/09 11:29 AM
It took multiple weeks to get my order in the mail. I had to call the customer service line 3 times. Not worth the extra effort. I have already told family members not to use this website to order products. They suck. Also, they have tried to mark this review as invalid, and tried to deny that i did business with them. Awesome.  
 
2844596835

This review was modified by its author, Drunx1212, on 11/9/09 12:21 AM.

Somewhat Satisfied
Reviewer: blackberrypearl
Click Here to See the Profile for blackberrypearl

11/4/09 7:33 PM
Great customer service!

This review was modified by its author, blackberrypearl, on 11/8/09 9:06 PM.

Very Satisfied
Reviewer: bolognadotcom
Click Here to See the Profile for bolognadotcom

11/4/09 12:15 PM
This was awesome service, the website was easily managed and follow up Customer Service was perfect.  
 
Excellent buy.

Very Satisfied
Reviewer: eneidabravo
Click Here to See the Profile for eneidabravo

11/4/09 12:08 PM
It was the best!!! I had a problem because they changed the website and when I called, Luis in Customer Services took care of everything and just 24 hour after this contact I received my order. This is a great place to shop, good prices, fast shipping and exelent Customer Service.

Very Dissatisfied
Reviewer: seferra
Click Here to See the Profile for seferra

10/30/09 12:34 PM
After 8 days that the order was placed and many phone calls, they wrote "We apologize for the inconvenience, but we gonna go ahead and refund your VX8350, please kip in mind that take 72 hours to show the refund on your account."  
I did not cancel the order - I guess that they did and are now going to refund to my credit card the dollar amount of the PO?????  
I still need the item - on 10-30-09.  
- I wasted the 8 days, phone, and Email time.  
 
NOT HAPPY WITH THIS SERVICE.  
 
The Order was placed and payed on 10-22-09.  
On Oct 30 the E-mail they would issue a refund with in 72 hours.  
Now two weeks later, 11-13-09, they still have not issued a refund.  
 
They told me that they have zero stock and for the passed 3 week the LG VX8350 Gray on their WEB site shows that there are 47 in stock.  
– They have no stock.  
 
WHERE IS MY MONEY???  
 
 
 
 
 

This review was modified by its author, seferra, on 11/15/09 9:39 AM.

Very Satisfied
Reviewer: kctkeller
Click Here to See the Profile for kctkeller

10/29/09 1:15 PM
My 1st purchase ever with this store. I ordered the Plantronics Voyager Pro bulk packaging at a very low price. In fact the lowest price I could find on the internet period. I received my order in approx. 8 days of the initial order. When it arrived it clearly had the wrong charger as the Pro takes a mini USB charger and the one I got was a tiny round plug. Not even close to being right. So I couldn't charge it up at all. I called Thrifty and they were very apologetic and asked me to return the item and they would send me the correct one. I paid about $6 to get it there fast so they could send me the right stuff quickly as I was leaving on my semi truck for 5 weeks in about 8 days. I spoke to Josh who is a manager there and he said he'd throw in a free car charger for my troubles. He was very helpful and easy to chat with. He got my order to my house within 2 days after receiving my return. Everything is right except for no owners manual which I easily downloaded off the internet. Thanks Thrifty Computer for resolving my issue quickly. I am very happy with my purchase so far. Excellent company although it would have been better if whom ever put my pkg together in the 1st place would have paid a bit more attention to details and got the correct charger in there. But we're all human right?!! I will definitely buy from Thrifty again. Good job Josh!!!! Great prices too!

Somewhat Satisfied
Reviewer: FamilyGuyInNYC
Click Here to See the Profile for FamilyGuyInNYC

10/24/09 12:06 PM
I am happy to say that I received 2 LG phones on 10/27/09, brand new, and at a great price. The folks at ThriftyComputer, especially Louis, were very kind and called me to update me on the status of more order. I am a happy customer!  
 
 
WILL I GET MY PHONES???  
So far no phones... so the Jury has still not reached a verdict...  
 
I placed an order for (2) phones on Saturday October 17th, was told that they were in stock, and that they would ship in 2 to 3 days...  
 
 
It is now 7 days since I placed my order, and I am starting to get concerned...  
 
 
I am also getting a serious amount of grief from my family members who need their phones...  
 
I called 4 times to check status.... 2 of the 4 calls resulted in being put on hold with silence and no reply...  
 
 
One of the calls resulted in me speaking with a nice lady who seemed trust worthy...  
 
 
The last call resulted in me speaking with a very nice man named Louis, who apologized for the delay in my order, and actually gave me his extension to call him back on... This made me feel much better...  
 
 
But I still have no tracking order... no phones... and 2 very unhappy members of my family...  
 
I buy almost everything online, and i think the folks at Thrifty Computer are honest, and are trying to do the right thing...  
 
But if i don't get my phones within the next few days... and if they are not brand new as promised... I will have to update this rating and may have to give them a poor review...  
 
Times will tell... the clock is ticking...  
 
 
Will I get my phones....  
 
 
Stay tuned...

This review was modified by its author, FamilyGuyInNYC, on 11/2/09 12:24 PM.

DON'T KNOW
Reviewer: darrell51
Click Here to See the Profile for darrell51

10/22/09 4:26 PM
Order was placed on the 15th of Oct, this is the 22nd and I haven't even gotten conframition that these items have been shipped. I have tried to call and just got placed on hold. But they were paid the day of the order. sorry not happy!

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