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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ThredUP
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.78/10 4.78/10
    Chance of future purchase: Rating 2.68/10 2.68/10
    Shipping & packaging: Rating 3.52/10 3.52/10
    Customer service: Rating 2.38/10 2.38/10
    Return/Replacement policy: Rating 3.13/10 3.13/10

380 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"Products received in excellent condition in attractive packaging."

Rep reply posted Jul-30-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"Great service! I really enjoyed shopping through this program."

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-28

"I am so impressed with ThredUP. I can not properly express how happy I am with the clothing I received, the condition of the clothing, and the money I saved. One of the best online retail experiences I've ever had."

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback!”


No Avatar

Verified Customer
Rating 8/10
4/5
2015-07-28

"I am not finding the latest selections very appealing. "

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Thank you for your feedback.”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-28

"definitely my new favorite high-end thrift shop!"

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback!”


No Avatar

Verified Customer
Rating 8/10
4/5
2015-07-27

"I have ordered 4 times, 2-3 items each time. 2 items have not fit. The quality is as reported and the items are clean. One dress was much shorter than the reported length, but the handling fee to return the dress was the same as the dress cost. It would be nice to have a search option for longer length dresses. "

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Hi Jen, Thank you for your feedback.”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"It was on time and the clothes were great!"

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback!”


No Avatar

Verified Customer
Rating 8/10
4/5
2015-07-27

"Reasonable delivery time, items in very good condition but sizing was a little inconsistent. Happy with my experience overall!"

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback!”


No Avatar

Verified Customer
Rating 8/10
4/5
2015-07-27

"Great deal and moderately fast shipping. Weakest link in shipping is working with the USPS on some orders. "

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"everything I wanted! Delivery was super fast! Will refer to many people! What a great place to shop!"

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Great service, products arrived as described in a timely manner. Would buy from ThredUp again"

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Hi Wendy, Thank you for your purchase and feedback!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"The 6 skirts all fit wonderfully and looked brand new to me. Even the ones that were listed as having small flaws seemed like they had no flaws to me. I love these items!"

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback!”


No Avatar

Verified Customer
Rating 8/10
4/5
2015-07-27

"I ended up returning both items from my first purchase because they didn't fit. I received my second order on Saturday, and the Marilyn Monroe pants that I ordered didn't fit, and they're non-returnable. I guess it's difficult buying before trying something on. I've still got one order coming, and I will see how they fit. So far, only 1 item has fit and I love it. The descriptions of the clothes are very good as are the products. I'm still trying."

Rep reply posted Jul-29-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! If you have any questions or concerns about the items you receive in your order, feel free to reach out to our support team at support@thredup.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"stumbled upon ThredUP by pure chance, order 4 items, very nice quality, prompt service"

Rep reply posted Jul-29-2015

Thredup3, ThredUP rep has responded

“We are very happy you found us! Thank you for taking the time to review, and we look forward to your shopping with us again soon! :)”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"This was my first time ordering from ThredUp and it was a pleasant experience. The item arrived quickly and was in good shape and exactly as described. No problems."

Rep reply posted Jul-27-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback!”


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