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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ThredUP
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.70/10 5.70/10
    Chance of future purchase: Rating 4.27/10 4.27/10
    Shipping & packaging: Rating 3.88/10 3.88/10
    Customer service: Rating 3.94/10 3.94/10
    Return/Replacement policy: Rating 3.37/10 3.37/10

968 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"I LOVE my new wallet!!! The description was accurate and it arrived packaged perfectly!!! I will definitely be a forever customer!!!"

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 8/10
4/5

"I love purchasing clothes through Thred Up because they are normally in excellent condition-like new. They also make returns very easy. I was a bit disappointed with last purchase which I returned, because one of the items was so heavily doused in fragrance/perfume of some sort. I doubt that I would have been able to get that out through washing, so I sent it back. It was pretty disgusting and I could never have tolerated wearing it without a terrible allergic reaction. Other than that one incident, I have been extremely pleased with my shopping experience on Thred Up. "

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"I love your packaging. The arrival felt so special!
"

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"The top I ordered was from a top designer, in perfect condition...actually like new, fits perfect and I LOVE, LOVE, LOVE it! Also, it was sent and received within a few days from when I ordered, and the packaging was adorable and professionally wrapped! ThredUP rocks!!!!!"

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"Love the clothes- all of them are in excellent shape and the prices can't be beat. I'm doing my part by re-using, and the packaging makes it feel like a gift has arrived in the mail. What a great company!"

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"The products are of good quality and arrived in a timely manner. My one complaint is that one of the shirts that I ordered had felt writing on it that was not clearly visible from the photo that was posted on the website. "

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"I love the options/brands available, easiness to shop online & through the app, the ability to understand the return policy if applicable, and various coupons available. "

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"Satisfaction at it's finest!"

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"Good, quality items. As described."

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 8/10
4/5

"I have ordered from ThredUP four times and every order there has been a small issue that has been overlooked. From pilling, to small stains, to small holes and thankfully I have caught most of them and returned the item. This back and forth thing gets tiring... .especially when by you have to find a way to use your credit. This is a pretty good website but their pricing can be off as well. "

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"I love that I'm getting quality clothing for cheap! I've also had to return something..which was super easy!"

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"Thank you. Quick service with quality merchandise."

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"They do exactly what they say they will do and they do it on time, with kindness and accuracy. "

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"Clothes came quickly, very nice presentation, easy to order and return. Clothes fit true to size, in good condition."

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


No Avatar

Verified Customer
Rating 10/10
5/5

"I always have the best experience with ThredUP. Everything is reasonably priced and beautiful. The times I've had a few issues, the customer service has been awesome and have helped me resolve any problems I've had. I love this company. I'll keep buying for them for a long time. "

Rep reply posted Aug-31-2015

Thredup4, ThredUP rep has responded

“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”


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