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  • ThredUP

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.38/10 4.38/10
    Chance of future purchase: Rating 3.46/10 3.46/10
    Shipping & packaging: Rating 4.13/10 4.13/10
    Customer service: Rating 1.72/10 1.72/10
    Return/Replacement policy: Rating 2.05/10 2.05/10

2,767 Customer Reviews

Rating 2/10
1/5
2016-06-15

Rip Off

"They 'accepted' 20 items and offered me $18. Ridiculous. 90% had never been worn and retailed for $40. And they took over a month to process the offer. Will never use. "

This review was modified by philasweet on June 15 2016 06:52:07 PM


Rating 2/10
1/5
2016-06-14

Tips from someone who works there (and hates it)

"When buying, wait for the sales (that have been occurring a lot lately) due to the fact that there is a bottleneck and we are out of warehouse space to store the incoming bags of clothes when they get opened and processed (there is over a month backlog in unprocessed bags). Also, don't buy handbags from here because nobody is actually checking them for being authentic (even though we put a sticker saying so on the tag, we don't have time to do it and nobody is knowledgeable to know the difference). If you buy one make sure you get someone knowledgeable about fake handbags and knockoffs to check it out if you do buy them. Thredup has been getting many complaints from buyers and clothing/bag manufacturers for selling knock-off items. Also, ThredUp does not donate the clothes you don't get sent back to you, they sell them for profit to clothing recyclers who destroy the clothing for the materials."

This review was modified by ThredUpEmployee on June 14 2016 03:00:16 PM

Rating 2/10
1/5
2016-06-13

DO NOT SELL TO THREDUP - DONATE YOUR CLOTHES TO A LOCAL CHARITY - THREDUP RIP OFF

"DO NOT SELL TO THREDUP
I saw them on Good Morning America -saying you can make hundreds on your old clothes.
I sent a huge bag on NEW WITH TAGS clothes from Chicos.
Original prices totaled over $2.000
I got $14 yes one four, fourteen, dollars......
I am glad I had not yet sent them two more bags I was filling, again NEW WITH TAGS
clothing.
If you are willing to get $1.78 for your brand new $129 jacket - then yes, send it to
ThredUp.
For $1.78 for the new jacket, (and $.97 for a new blouse) I decided I would GLADLY donate to local charities including the Hospitals volunteer thrift store and the women's shelter thrift shop.
I could have used the money for the clothes, but I gladly gave all the clothes to the charities rather than give the profits to this cheesy company.
(being on chemo currently prevents me from holding yard sales)

SELLER BEWARE SELLER BEWARE
Charities, which I have now done.
"

This review was modified by SMITHSILVER2 on June 13 2016 09:20:23 PM

Rating 4/10
2/5
2016-05-30

Beware buying from them!

"I have made over $500 purchases from this company. All of the items were used designer made ones. Some of them are in a good condition, all worn, but some of them have small and big holes. Because they claim it is a designer clothes, the items are priced not cheap. I purchased Ella Moss dress recently. Because I though I was purchasing good quality stuff I could not have imagined that they can have holes in them. I have inspected the clothes thoroughly upon arrival. I complained to the company management but never heard back. Very unfortunate, if they keep selling used unwearable clothes for such prices, they will lose their clients one after another. "

This review was modified by mamka on May 30 2016 11:13:38 AM

Rating 4/10
2/5
2016-05-24

Just too slow for a seller

"I like the model of Thredup and their payouts are fair (not great) - but the process is incredibly slow and after waiting over a month for each my bags to be processed, I wonder why they do not hire more staff or adjust. I have sent about 10 bags over the last 10 months - from mailing of the bag to actually receiving a payout the time is about 50-60 days. Also if you choose to donate unaccepted items there is no accounting for them (i.e. - were they donated, or just pocked by a processor?) When you contact customer service their standard reply time is 24-48 hours and you can not call them. "


Rating 10/10
5/5
2016-05-11

First Treasure Box / Polka Dot box arrive

"OK, so I have sent in a bag of clothing to sell, and they are running a bit behind there, but I'm in no hurry so no problem there. In the mean time I placed my first order, a dress, jacket, sweater, belt and handbag. Loved Every. Single. Piece!! Their descriptions were exact! Everything but the sweater looked brand new and they had warned me about the wear on the sweater... so I knew what to expect. It's all great! They also sent an adorable little book about second hand clothing helping our earth. Love even how they wrapped my items separately within the box with cute tissue paper."

This review was modified by NatRea12 on May 11 2016 06:49:36 AM

Rating 2/10
1/5
2016-05-08

***WARNING!!!!!! DO NOT USE THREDUP!!!***

"***WARNING!!!!!! DO NOT USE THREDUP***

I sent a bag and they said they received it and that it was supposed to be processed around April 19th. Then, when I did not get my other emails, I followed up. Now, they say they "LOST" my bag. Nothing has been done!!! Support is not telling me what the next step is to reimburse me. I sent a bag of very expensive women's clothes. One beautiful black dress was $1700 new! And purchased from a high end boutique here in Southern CA. I am extremely disappointed. I even received an email from the Cheif Marketing Officer, Anthony Marino, and he has not even responded to my email about my complaint. I made my first purchase through PayPal on February 9, 2016. Purchased some cropped Paige Jeans. I received a ThredUP clean out bag with my order. I used that bag.. Made sure it was taken away by my postal delivery man and received a confirmation email that ThredUP had it. It was all scanned in, how could it have been "Lost"? I sense some shady stuff going on with this company!

Okay.. The saga continues.. I received an email that I had missed 12 days ago and saw yesterday saying that they received my bag but it all got donated (100%)... And that they were sorry. Yesterday, I ALSO received an email saying they found my bag and some of it sold.. That I needed to identify my items. MY $1700 dress sold for $68!!!!! Which means I only get $34! AND... some of my items were not listed I the items they found still! And... A brand new (with tags)... BeBe black dress ( MY FAVORITE).... They stated had a flaw and that they couldn't list it!!!! I know for sure there was no flaw! It was my favorite dress. I looked that dress up and down carefully before placing it in the bag.
I am mortified!!! Something needs to be done here. This is really really bad business practice.
"

This review was modified by Susansun1 on May 09 2016 04:01:41 PM

Rating 2/10
1/5
2016-05-06

Highly Disappointed with ThredUp

"Unfortunately, my first and last experience with your company was not a pleasant one. I had heard of your company from two friends in my daughters girl scout troop and they raved about it however, I later found out they had only purchased and never sent anything to you to be sold. I ordered my first bag, received it and was feeling pretty excited about doing this. So I scheduled time in my calendar to go through my daughters and my closet, which you can probably imagine with three daughters and a husband that travels is no easy task to manage. So, after narrowing down the clothing, fitting it into the bag and scheduling a pickup I was excited to let it go. A few weeks pass an I start to worry, here I am sending this bag and I have no way to track it, no email confirmation that it was received by the post office, it was just gone and I had to hope that it would just find its was to you and if it got lost then I was just outta luck as I didn't have anyplace in my email a tracking number associated with the bag I sent. THEN, I finally got an email that it was received and it could take some time to go through everything and I will be notified once its been gone through how much I would be receiving. Now this is where I really got upset. I sent in well over 30 items, some still with tags and I was excited to possibly getting some credit to shop within your online store. So the email read, your company decided to keep 22 items and I would be receiving a whopping... $19.33!!!!! That is less that $1 per item, and I was thinking..that has GOT to be a mistake!! I log in online and look at the 22 items your company decided to keep and added up how much you would be selling all these items and that total came to $158!!!! Just WOW!!! Your willing to give your customer a measly $19 but have no problem selling it for $158. Now I understand the process, setting it all up, taking the pictures, writing all the information as to name brand-size..etc, I really do as I have sold my items online before and had to do that very same thing, so I know it is time consuming. I was excited to send my bag in and not have to do the grunt work, but mostly to get away from having to schedule the drop off times and meeting some scary people in unsafe places. But COME ON, $19 is not even worth the time and energy I put into sending the bag in the first place. I could of pulled the same clothing, sold it at our neighborhood garage sale and made way more than that. I know you are probably thinking "then why didn't you". Well, honestly it was a nice idea to be able to send in bags to your company year round as yard sales are typically in the spring so I wanted a test run instead of grabbing a garbage bag and throwing it in the attic to sit until Spring. Then the kicker, I asked for my items to be returned to me since well I didn't just send in bad clothing and could sell them myself at a yard sale, so out of that $19.33 you took over $12 out to ship it back...so my grand total credit that I was excited to get and spend...$6. I am very disappointed in this company and will not shop nor ever be ordering another sell bag."

This review was modified by photobrook9 on May 06 2016 11:42:33 PM

Rating 2/10
1/5
2016-05-04

Beware! Beware! Beware!

"THREDUP placed an extremely low value on the designer items I sent in for evaluation and resale. Each item they wanted to keep and resell was evaluated at less than $2 as a payout to me! Immediately upon receiving their email informing me of their proposed payout to me, I began contacting them and clearly communicating that I did not wish to use their service and withdrawing permission for any of my property to be either kept or sold by them. They kept and sold many pieces of my property anyway! Told me once I sent in my property, I no longer had dominion over what happened to it and that I wasn't allowed to request that it be returned to me! Are you kidding me! THREDUP assumed ownership of my property and denied me the rights for full dominion over my property. THREDUP profited off of property they virtually stole from me. I asked THREDUP to reimburse me for the items they illegally sold. To date, I have received no compensation for these items sold, I continue to receive automatically generated emails from their site informing me of the sale of my property and I have received a small fraction of my property returned to me. I have submitted complaints to the BBB and the San Francisco Consumer Protection Agency. Beware consumer! Beware, beware, beware."

This review was modified by Celtica on May 04 2016 06:21:26 PM

Rating 2/10
1/5
2016-05-02

NEVER again BE WARNED

"This business is a total scam. I sent designer children's clothes, actually saw them pop up on their website for sale, yet they claim they were not accepted and donated. I sent screenshots, etc. No luck. It's so sad, because the giant stuffed bag I sent could have been given to kids that really needed them. Lesson learned. I will always find someone to give my items to. No stains, mint condition items. Beware, that's all I can say. "

This review was modified by FLYROBINFLY on May 02 2016 07:01:17 AM

Rating 10/10
5/5
2016-04-17

Pleased with my purchase, Save $10 off your first order!

"I have not sold any clothing through ThredUP, so I can't comment on that aspect of the site, but I was very pleased with my first purchase as a buyer. The clothes were of good quality and as described (I appreciate that they list any minor flaws and provide measurement and color info unlike some other online consignment shops). My only complaint is that their shipping is a tad slow, but that could just be to where I live (a more rural area).

You can save $10 off of your first order through this link: http://www.thredup.com/r/ZFCJYY

Someone shared a link with me that I used on my first order, so I figured I'd spread the love (and savings). The coupon / promo code will be added to your account automatically when you sign up.
"

This review was modified by AureliaB on April 21 2016 09:56:45 PM

Rating 2/10
1/5
2016-04-13

ThredUp is a rip off

"I sent them 4 fairly expensive items of clothing and 2 pair of shoes (each very gently used). After seeing how much they resold my items for and how much I was able to cash out, I realized they were making close to a 300% profit. I didn't even receive a communication regarding the shoes, only how much they were selling the clothes for. I sent a complaint to the company and what I got back was an automated message which essentially just reiterated their policies... none of which included the fact that I was going to get ripped off by that much. Never again."

This review was modified by Rnadolna on April 13 2016 08:55:43 AM

No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-12

Very Good

"I receive what I want in good conditions. I'll continue looking for more options."


Rating 6/10
3/5
2016-04-08

Roll the dice: Selling and buying are both a gamble on ThredUp

"First, let me say, I am completely happy with the amount of money I received when I sold items to ThredUp. However, which items they bought and how much they paid for each item was completely unpredictable. A significant number of my items were not identified correctly when listed for sale on the site. This unpredictability and inaccuracy means I would not recommend ThredUp to friends for either buying or selling.

I read all of the information ThredUp provides about their buying process including posts from their blog. I used the seller calculator to estimate how much I might make for each item. None of this information matched up very well with my selling experience.

For a bag containing 14 items from brands like J. Crew, Gap, Sofft, Frye, Rockport, Express, and Seven7, I expected about $50 . I received $37 up front and a consignment item could fetch another $34. So better than I expected. But how ThredUp arrived at those numbers is inscrutable.

A pair of like-new Sofft heels was rejected. But a 12-year-old Gap jacket, which I tossed in just to see if they really know if items are over 5 years old, was accepted. It wasn't the only accepted item over 5 years old either.

Two of my items, when listed for sale on the site, were grossly misidentified. That Gap jacket? It is made of a cotton twill. But it's now listed on the site as a faux fur jacket. Similarly, a linen-blend skirt was labeled as wool. I haven't purchased anything from ThredUp, and this misidentification of the items I sold makes me quite reluctant to buy anything from the site.

Listing prices are based on original retail prices, while seller payouts are based on listing prices. The original retail prices shown on the site for my listed items was almost never accurate. A coat was undervalued and then listed for sale at $14.99 putting it just barely in the lowest payout category, which netted me a mere 10% of listing price. So I got $1.49 for a really nice, never worn coat because it was incorrectly identified.

To be fair though, I received more than I should have for other items. In my particular bag, the sloppy identifications tipped to my advantage, but there's no predicting what will happen with each bag sent.

Bottom line: Both buying and selling seem to be a gamble with ThredUp. On the buying end, I would suggest only sending things you're happy to get even a small amount of money for because what will or won't be accepted is mysterious and accepted items may not be correctly identified. For purchases, there are some wonderful deals, but buyer beware. Scrutinize the photos and consider whether the descriptions seem accurate.
"

This review was modified by ashsalt on April 08 2016 04:46:10 PM

Rating 2/10
1/5
2016-03-30

Sellers: Donate your clothes instead

"Since they changed their payout pricing my recent bags have earned me around $20. When I view my bag, they sell mostly everything I send (15-20 items) and what I have found is that they price things on the .99 scale so they can avoid paying you the higher percentage (i.e. selling something for 19.99 vs 20.00 is a difference in earning 15% or 25%!- that one penny cost me 10%)

I would have much rather donated my clothes to Dress for Success, or something similar, knowing that they will be put to better use.
"

This review was modified by nob2010 on March 30 2016 04:25:26 AM

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