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"as with any store, you have to ready EVERYTHING before placing the order. I made the mistake of ordering something totally diffrent than what was expected. (my fault). The reps were very good about kle"
"I saw in an email from these awesome ppl that they had zombie bunny chocolates for easter. I had to buy my grandpa one for a gag gift, b/c he's the kind of person you buy thinkgeek's USB missile launcher for christmas... It arrived safe and sound in only a couple of business days.
Overall great satisfaction with this company, will probably feed my star wars addiction by buying some of their lightsabers sometime, too. ^_^"
"Lack maturity as a retailer. They use inferior order delivery systems and then blame the customer's local government when the the order ends up in another city. Force people to use exceptionally pricey couriers that as mentioned above are incapable of delivering to areas easily accessed by federal mail services. They stole $95 and a pile of my time from me... I will hate them forever or about 10 years. And they ruined my relationship with Geeknet which I was fond of until recently. Z/Z"
"I had a problem with a recent order with "TG" and they corrected the matter efficiently and courteously. TY "TG" you have some great lil' monkeys working for you!"
"I order stuff from Think Geek ALL the time and I've never had a single issue. All of my Christmas presents and stocking stuffers came from here and everyone loved them. The last thing I bought was a jellyfish lamp that changes colors, its so cool! If you have a Twitter account be sure to follow them b/c they're really funny and helpful, too!!!"
"I guess it's true you can't please everyone, but I have had nothing but exceptional experiences with ThinkGeek.com. I have ordered multiple times and really have no complaints. I received a damaged item (clearly damaged by the shipper) and they did not hesitate to send me a replacement immediately. They even refunded excess duty charges due to the replacement order (as I live in Canada). No site is perfect and mistake can and will happen no matter where you shop, but these guys really are on top of their game and provide excellent customer service. "
"had some problems getting their page to load, but once it did found a couple of cool christmas gifts! different stuff you wouldnt normally think of or find in the store. check them out!"
"These guys have OUTSTANDING customer service. There was a shipping delay on my order, which was not any fault of theirs, and they completely did everything they could to make sure I got my product and was happy. Their items make great gifts and have had multiple positive experiences with them! Love it!"
This site has very cool items but it's much better to use it to find cool stuff and then buy it from a reliable website that offers 2-3 day shipping. Not only have I been waiting weeks for this item to arrive but when I called customer service they refused to help. They said "At ThinkGeek.com we don't guarantee items arrive and we cannot issue you any time of refund until the item arrives which might be in weeks. If you read our terms and conditions you would have seen that we don't take any responsibility for how slow our warehouse is".
I've never heard a website take such little responsibility for this actions. In today's age of free & fast shipping this company will not stay in business. Having cool items that you can buy anywhere is not anything that holds value. You have lost me as a lifetime customer and I will also make sure to keep spreading the word. All because your customer service clearly thinks I'm a replaceable customer."
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posted Mar-30-2012 
posted Mar-07-2012 
![Share](javascript:share_rating({"review_body":"I saw in an email from these awesome ppl that they had zombie bunny chocolates for easter. I had to buy my grandpa one for a gag gift, b\/c he\u0027s the kind of person you buy thinkgeek\u0027s USB missile launcher for christmas... It arrived safe and sound in only a couple of business days.<br><br>Overall great satisfaction with this company, will probably feed my star wars addiction by buying some of their lightsabers sometime, too. ^_^","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/1400799#comment1400799","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"Lex.d","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Lack maturity as a retailer. They use inferior order delivery systems and then blame the customer\u0027s local government when the the order ends up in another city. Force people to use exceptionally pricey couriers that as mentioned above are incapable of delivering to areas easily accessed by federal mail services. They stole $95 and a pile of my time from me... I will hate them forever or about 10 years. And they ruined my relationship with Geeknet which I was fond of until recently. Z\/Z","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/1325749#comment1325749","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"Melchyor","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a problem with a recent order with \u0022TG\u0022 and they corrected the matter efficiently and courteously. TY \u0022TG\u0022 you have some great lil\u0027 monkeys working for you!","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/1278977#comment1278977","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"pc51505","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I order stuff from Think Geek ALL the time and I\u0027ve never had a single issue. All of my Christmas presents and stocking stuffers came from here and everyone loved them. The last thing I bought was a jellyfish lamp that changes colors, its so cool! If you have a Twitter account be sure to follow them b\/c they\u0027re really funny and helpful, too!!!","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/1232861#comment1232861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"JumpinJuniper","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I guess it\u0027s true you can\u0027t please everyone, but I have had nothing but exceptional experiences with ThinkGeek.com. I have ordered multiple times and really have no complaints. I received a damaged item (clearly damaged by the shipper) and they did not hesitate to send me a replacement immediately. They even refunded excess duty charges due to the replacement order (as I live in Canada). No site is perfect and mistake can and will happen no matter where you shop, but these guys really are on top of their game and provide excellent customer service. ","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/1192251#comment1192251","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"Natitude","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought several gifts for family and friends from ThinkGeek and I\u0027ve never had a bad experience with them.","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/1183767#comment1183767","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"MellyMel","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"had some problems getting their page to load, but once it did found a couple of cool christmas gifts! different stuff you wouldnt normally think of or find in the store. check them out!","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/1104149#comment1104149","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"mr_ant00","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys have OUTSTANDING customer service. There was a shipping delay on my order, which was not any fault of theirs, and they completely did everything they could to make sure I got my product and was happy. Their items make great gifts and have had multiple positive experiences with them! Love it!","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/1087791#comment1087791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"karabowers","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT ORDER FROM IF YOU NEED WITHIN 2-3 WEEKS. <br><br>This site has very cool items but it\u0027s much better to use it to find cool stuff and then buy it from a reliable website that offers 2-3 day shipping. Not only have I been waiting weeks for this item to arrive but when I called customer service they refused to help. They said \u0022At ThinkGeek.com we don\u0027t guarantee items arrive and we cannot issue you any time of refund until the item arrives which might be in weeks. If you read our terms and conditions you would have seen that we don\u0027t take any responsibility for how slow our warehouse is\u0022. <br><br>I\u0027ve never heard a website take such little responsibility for this actions. In today\u0027s age of free & fast shipping this company will not stay in business. Having cool items that you can buy anywhere is not anything that holds value. You have lost me as a lifetime customer and I will also make sure to keep spreading the word. All because your customer service clearly thinks I\u0027m a replaceable customer.","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/999873#comment999873","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"ahersh","rating":"1"}, "single");){kind=link}
"as with any store, you have to ready EVERYTHING before placing the order. I made the mistake of ordering something totally diffrent than what was expected. (my fault). The reps were very good about kle"