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thinkgeek.com

Computer Hardware & Software

Rating 7.78/10 121 reviews
7.78/100 (6-month rating)
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All Customer Reviews (121)

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Rating 10/10 5/5
modified review posted Feb-07-2012

"I order stuff from Think Geek ALL the time and I've never had a single issue. All of my Christmas presents and stocking stuffers came from here and everyone loved them. The last thing I bought was a jellyfish lamp that changes colors, its so cool! If you have a Twitter account be sure to follow them b/c they're really funny and helpful, too!!!"

Rating 10/10 5/5
modified review posted Jan-25-2012

"I guess it's true you can't please everyone, but I have had nothing but exceptional experiences with ThinkGeek.com. I have ordered multiple times and really have no complaints. I received a damaged item (clearly damaged by the shipper) and they did not hesitate to send me a replacement immediately. They even refunded excess duty charges due to the replacement order (as I live in Canada). No site is perfect and mistake can and will happen no matter where you shop, but these guys really are on top of their game and provide excellent customer service. "

Rating 10/10 5/5
modified review posted Jan-22-2012

"I bought several gifts for family and friends from ThinkGeek and I've never had a bad experience with them."

Rating 10/10 5/5
modified review posted Jan-04-2012

"had some problems getting their page to load, but once it did found a couple of cool christmas gifts! different stuff you wouldnt normally think of or find in the store. check them out!"

Rating 10/10 5/5
modified review posted Jan-01-2012

"These guys have OUTSTANDING customer service. There was a shipping delay on my order, which was not any fault of theirs, and they completely did everything they could to make sure I got my product and was happy. Their items make great gifts and have had multiple positive experiences with them! Love it!"

Rating 2/10 1/5
modified review posted Dec-11-2011

"DO NOT ORDER FROM IF YOU NEED WITHIN 2-3 WEEKS.

This site has very cool items but it's much better to use it to find cool stuff and then buy it from a reliable website that offers 2-3 day shipping. Not only have I been waiting weeks for this item to arrive but when I called customer service they refused to help. They said "At ThinkGeek.com we don't guarantee items arrive and we cannot issue you any time of refund until the item arrives which might be in weeks. If you read our terms and conditions you would have seen that we don't take any responsibility for how slow our warehouse is".

I've never heard a website take such little responsibility for this actions. In today's age of free & fast shipping this company will not stay in business. Having cool items that you can buy anywhere is not anything that holds value. You have lost me as a lifetime customer and I will also make sure to keep spreading the word. All because your customer service clearly thinks I'm a replaceable customer."

Rating 10/10 5/5
modified review posted Oct-03-2011

"Great shop with Hilarious items. They make Christmas and Birthday shopping for my son that much easier. He's crazy about Dr. Who and was able to find him a t-shirt that he finds hilarious but I don't understant at all (Something about Angels stealing a blue box?) Always on time delivery. A pleasure to buy from."

Rating 2/10 1/5
modified review posted Oct-01-2011

"Horrible company to buy from. Will not ever purchase again. We tried to order a hoodie and the transaction failed so we again tried to place the order again with another failed trasaction message. An hour later we check our bank account online and there are two pending transactions for $75 each. We called to cancel this and were told to call back on Monday as they could not do returns or cancel orders on the weekend."

Rating 10/10 5/5
modified review posted Sep-02-2011

"Ordered my stuff Wednesday, got it today per ground shipping. Love the website, love the stuff, fun geeky things. Have dealt with customer service before and they're fantastic. Friendly, helpful, and quick to a solution."

Rating 2/10 1/5
modified review posted Jul-04-2011

"I recently ordered a present for a friend from ThinkGeek for $20 which approximated in GBP should be around £15 and ended up paying in excess of £60 after they charged a ridiculous overseas shipping and conversion rate as well as charging VAT on the cost for shipping, most of which was not shown on the receipt and nor was it shown in the order summary when I went to pay. It is frankly atrocious that a seller would show such blatant disregard for customers in non-US countries which must make up a decent percentage of their market. I would not buy from this website again and would do as I have done in the past and found British-based companies to buy the product from instead. "

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