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Full Rating Profile
  • ThinkGeek.com
    • Address: 10201 Main Street Suite 100 Fairfax, VA 22030
    • Contact: orders@thinkgeek.com
    • Phone: (703) 293-6299
    • Customer Support: 1-888-GEEK-STUFF
    • Business Hours: 9:00am-6:00pm Mon-Fri
    • Fax: (703) 293-6292

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.00/10 3.00/10
    Chance of future purchase: Rating 1.08/10 1.08/10
    Shipping & packaging: Rating 1.45/10 1.45/10
    Customer service: Rating 0.88/10 0.88/10
    Return/Replacement policy: Rating 0.22/10 0.22/10

249 Customer Reviews

Rating 10/10
5/5
modified review posted

"ThinkGeek got a fan in me! My wife's birthday is at the end of the month. I just happened to order her a bouquet of kittens two days before Valentine's Day. I figured it would take a week or so for my order to get to me, which was fine. I didn't need it until 2/28.

Thing is, I ordered the bouquet on 2/11. They just delivered it to my office today, which is 2/13....two days later! And I did not do expedited shipping or anything.

People like to fly to the internet to post bad reviews and far too few take the time to post good ones. ThinkGeek did great by me. They just got a new regular customer!
"



Rating 2/10
1/5
modified review posted

"I can only echo the other horrible reviews in here. Terrible customer service, very unsatisfactory experience. Apparently expidited shipping means, well, not expidited. Customer service was not helpful, two day shipping seems to actually mean 7 business days and F-u very much for shopping with us."

modified review This review was modified by Jpeg1971 on February 11 2015 09:48:09 PM

Rating 2/10
1/5
modified review posted

"I never received the item I ordered for a Christmas gift. Think Geek billed me. They acknowledge that they never sent the item and even sent me a gift certificate but they said they never billed me.
I'm trying to go as many sites as I can to warn other potential buyers. I wish I had read the reviews before I ordered.
"

modified review This review was modified by oscar099 on February 08 2015 06:46:25 PM

Rating 2/10
1/5
modified review posted

"I unfortunately have no choice but to write this review. I absolutely love this online store and all that it offers its customers as far as merchandise; however their customer service skills are lacking in full. My boyfriend is a huge Dr. Who fan, as am I, so in November I ordered several items off of thinkgeek. I ordered a Tardis tie that was awesome and I ordered a BadWolf tee and 2 of the comic style Dr. Who posters- one being the Tardis and one being the Dalek. I wanted one of each. When I received my order the posters were rolled inside a cardboard tube so therefore I just went ahead and wrapped them for Christmas and put them under the tree. The rest of my order was correct so I did not even think to check the posters and get them out. It was my first time ordering from this company so I had no reason to believe the order would be wrong. Anyways on Christmas Eve I gave my boyfriend his presents but when he opened the posters I had unfortunately been given 2 of the same poster - the Dalek poster. If this had been my only issue I would not be making this complaint; however I tried getting in touch with thinkgeek via the phone and I sat on hold for over half an hour with no answer. I decided to call again later that week because I imagined everyone was calling right after Christmas with returns. The next call I waited 23 minutes with no luck. I finally decided that I would go about this by emailing ThinkGeek with my issue. It took over a week to get a response from them and in the email response it said I should be hearing from a representative within 24 hours and after a week had passed I decided I needed to further contact this company. The email the had sent me before about the representative said if there was any issues to reply to the email to which I did asking if there was anyone to help me with this poster issue. Weeks later still no response. This is insane. I wanted to order further items for Valentines Day because my boyfriend just loved stuff from the site; however I cannot spend further money on a company that cannot even get back with its customer who has tried every route to contact and correct the mistake from the first order I ever placed. Severely displeased and do not plan on doing business with them again. "

modified review This review was modified by ksudar00 on February 04 2015 01:31:22 PM

Rating 2/10
1/5
modified review posted

"Placed a large order 11/28/14. When I inquired about its lack of shipping status 12/6/14, I was contacted on 12/13/14 and told the shipper had a problem (UPS shows the tracking number was generated, but no package ever entered their system) and they would reship the order, less all the items they had since sold out of. On 12/15/14 I get an automated reply that even more items cannot be shiped as they are sold out. The original order was for $205, they refund $106 and ship $81 worth of merchandise. ($18 mysteriously disappears). I ask for the remainder of my money back. On 12/31/14 I give them notice that they have 48 hours to respond (THEIR policy) or I will file a dispute with my credit card company. No response. On 2/3/15 i receive this reply:
:Hello Mark.

First, I would like to apologize for the extended delay in responding to your inquiry. We have been horribly backlogged with emails and we are working tirelessly to get to every customer, which is taking some time. We certainly acknowledge that the wait time for a response from us has been severely delayed due to the overwhelming back log we have been dealing with, and for that we sincerely apologize.

I am very sorry to hear that you have filed a dispute with your bank regarding the refund of this order, as it all could have been taken care of with no further action needed in that regard. Unfortunately, since the dispute has already been filed, you will no longer be able to order from ThinkGeek.com.

We are very sad to see you go in this way, as you have been a very valued customer with us for such a long time. We would have been more than happy to provide you with a positive resolution on this issue, and it is to your detriment that we were not able to provide that in a timely manner.

Despite the less than pleasant experience you have had with us over this issue, I hope you have an otherwise good day.

Jasmine S | Customer Service Supervisor"

THAT is how ThinkGeek operates. They mess up, and I am banned from ever ordering again. (Not that I would.)
"


Rating 2/10
1/5
modified review posted

"Think Geek sent a duplicate item. I have emailed them several times with no response, complained through their surveys, waited on hold for over 45 minutes, tried live chat but could not wait an hour to talk to them. There is no way to return unwanted items because they require a 'return number'. Although their stuff and indeed, their website seems cool, there are apparently no "geek monkeys" to service customers. "


Rating 2/10
1/5
modified review posted

"I ordered a product and then, a few hours later, they started offering free shipping. I attempted to have my shipping credited but they said they couldn't. I then attempted to cancel my order (placed only a few hours ago - Saturday night) and they said they couldn't.

I refused delivery and now they aren't crediting me for the return.

I have now disputed the transaction with my credit card company. I urge anyone who has issues with them to do the same since they will at least need to pay a fee to the card company for the dispute.
"

modified review This review was modified by rratings4233 on January 19 2015 05:06:13 AM

Rating 6/10
3/5
modified review posted

"I ordered two Christmas presents at the same time. One arrived promptly and the other never came. I checked the shipping status and it said they both arrived on the same day. I contacted ThinkGeek through their website and never heard anything. I then contacted a customer service rep via the online chat option. I had to wait 35 minutes, but when I finally got someone they refunded my money immediately and sent me a $10 gift certificate for the site. I would use them again, but not in cases where I need a present immediately."


Rating 2/10
1/5
modified review posted

"It's been nearly a month since I first made a return request through their portal for a defective product. That was ignored, so I followed up with an email. That was ignored, so I followed up with a live chat. I had provide all of my information over again, but I finally got some approval to return. Had to return the defective product on my own dime, costing more than $18 to ship via the cheapest option I could find. Been there a week, no update to my status. Their website is horribly arranged and makes it unnecessarily difficult to find information related to orders and returns. Still waiting for ANY resolution to this situation and sure as hell will never order from them again under any circumstances."


Rating 2/10
1/5
modified review posted

"Ordered a t-shirt on 12/15/14 and have not received it on 1/12/15. No answers to numerous emails and cannot sit long enough to wait to"chat" over 60 mins and holding several times!
Had many years of good products and service but there is definitely a problem with this company now.
Reporting to the BBB and my credit card company
"

modified review This review was modified by Mamdis on January 13 2015 11:13:59 AM

Rating 2/10
1/5
modified review posted

"returned the item. it took them very very long to process the return. then they tell you you should see the refund within 2 days. its been 6 days and i saw nothing on my card. you can email them all you want, they will not reply you. if you try calling you will be on hold forever (after 30 minutes i give up). if you try chatting online, you will wait for over an hour. their customer service is non existent. A word of advice for shoppers who are still brave enough to shop there: protect your purchase by using Paypal. They will help you get your money back in case Thinkgeek ignores all your emails. "

modified review This review was modified by rocknx on January 14 2015 08:41:10 PM

Rating 2/10
1/5
modified review posted

"Absolutely horrible. They sent the completely wrong item. No one answers the phones, the wait time for "online chat" is over an hour and they never responded to the submission of a return request through their website.

I've had to go the route of paypal dispute just to get the money back since no one will respond to me.
"


Rating 2/10
1/5
modified review posted

"Worst customer service ever! I tried to return something I received as a gift, but so far I haven't been able to. I emailed them 3 times, never heard back. I waited for FOUR hours to do a live chat, and I never received the email they said would tell me how to return my item. I tried calling, waited on hold for an hour before I gave up. I have given up on trying to return this item. I will NEVER EVER shop from think geek again."


Rating 8/10
4/5
modified review posted

"I have been a customer of ThinkGeek for 4 years and have NEVER had a problem. There must be something going on there...been waiting for 4 weeks for my order and on hold for the last hour. I emailed customer service and it has been 7 days. Don't know what's going on but this isn't like them. "


Rating 2/10
1/5
modified review posted

"I used to love ThinkGeek. I've used them for years without issue, but this holiday season they totally screwed up. I ordered three things as Christmas gifts from them. Two arrived fine and the third had the wrong item. I had ordered a board game but received a ladies tee. I tried calling their "24/7" customer service, but after 45 minutes of holding (listening to the same song with no updates on time to a representative) I hung up and decided to email them. I got an email reply saying appx 24-48 hours to reply to emails, but 5 days later, I heard nothing. I sent another email explaining this issue and lack of response, and still nothing. Since I was travelling, I didn't have a computer that I could wait "45" minutes on for online support. At work yesterday, I started the live chat after lunch. After 3 hours, yes three hours, I had gone from 114 to 38 in the queue. What?! I'm trying again this morning for the live online chat, and so far, after and hour, I've gone from 68 to 45. I will never purchase from thinkgeek again. Non-existent customer service. "

modified review This review was modified by k_koltai on January 06 2015 10:20:44 AM

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