Quite possibly the worst company i have ever dealt with. I ordered a Cold Heat Soldering Tool off their website and paid for 2 day shipping because i required the tool this week. The next day i receive a package full of batterys with no cold heat tool. I emailed the customer service department immediately about not having received the item, and they proceed to tell me that the item has been discontinued and they are only selling their stock of soldering tips, yet the website specifically says the order is for the cold heat soldering tool, and even includes a carrying case! Then they tell me that i can return the item via RMA service, telling me i have to pay for return shipping on an item i never received in the first place! I will be filing a complaint with the BBB and filing a charge back on my card. Be weary of the scams they are playing with products that are no longer in stock. As if it wasnt bad enough, the packing slip, and invoice, both say the order was for the cold heat soldering tool.

Overall an excellent shopping experience. They have a wide range of eclectic items, an easy to maneuver website, and reasonably priced and FAST shipping. All items arrived in perfect condition, and were exactly what I expected.

Ordered a small gift for a friend. Overnight shipping prices were very reasonable. Product arrived on time. Thanks

Amazing experience! I had absolutely no issues with shopping or checking out. I received my order well packaged in significantly faster then expected time. I would highly recommend them, and I will be buying from them again.

ThinkGeek is overstepping acceptable information collection by demanding personal information to confirm your billing address. They can call the card issuing bank to confirm your billing address, but they chose to put the burden on you to save them a phone call. Also, I had already completed orders with them in the past using the same information, so you think they would have the intelligence to deduce that is is legitimate.  
 
This was in the email think geek sent me.  
 
Acceptable verification information includes one of the following:  
(1) A copy of the credit card used to order, with only the last 4  
digits showing AND a copy of your government issued ID (Credit Card  
orders only)  
(2) A copy of a statement from a service provider or financial  
institution, that shows the billing address submitted during checkout  
(Credit Card or PayPal orders)  
 
To summarize, they wanted me to send them copies of personal information which could easily be misused, or intercepted.  
 
Here is how they should have done it. From Visa's site, it outlines the appropriate methods of checking hardholder identity. http://usa.visa.com/merchants/risk_management/card_not_present.html  
 
Thinkgeek is getting lazy, if they cant use AVS for a legit reason, they can tell the customer and then ask for another method of identification, otherwise, collecting this information is overboard.  
 
I'll update this review as the situation unfolds. Thus far they canceled my order because I didn't send them the info, also the price went up on the item I ordered, so I requested them to reinstate the order or to allow me to place a new order with the right info. I'll send them the info they asked for this time(as I didn't actually see the email requesting it the first time) even though it is unreasonable.

This review was modified by its author, CybrGuy, on 1/24/09 4:01 PM.

I had 4 packages stolen off of my porch on Wednesday Dec. 17th, including a rather large one from ThinkGeek. I spent most of that Thursday talking with Fedex, police, neighbors, etc... Fedex did an investigation to confirm the package was indeed stolen and gave me a case number. I called ThinkGeek late in the evening on Thursday and left a message detailing everything since they were closed. I had little hope at this point and figured I'd have to dispute the charges with my credit card company like I did with the other 3 vendors. However, midmorning on Saturday Thinkgeek called me. They offered to reship the entire order with rush delivery! The only problem was not all of the items I ordered originally were in stock, so I verbally changed a few items in the order and he refunded the difference to my CC! I STILL 3+ weeks later am waiting on other vendors to make right by me, but ThinkGeek is certainly going to be getting more of my business as a result of this experience.

Order arrived right on time & was exactly as desribed. Product descriptions are very detailed/informative. Very satisfied with buying experience.

Okay, so apparently, next day means two days from this store. I ordered a power squid surge with next day shipping to get in time for my new TV to be installed. I called just to confirm it would be next day, and I am told that it will be here on Wednesday. This is somewhat ridiculous, as I paid for NEXT DAY shipping, not TWO DAY shipping. I am going to have to run out to the store and pay a heavy premium just to get a darn strip in time. I hate this...

First order with them. Nice price on some discounted items. They have things you don't see elsewhere. Lots of shipping options. I tried DHL@home. Have not received item yet, but will shortly as it has been handed off to USPS now.  
 
Just wish they had indicated that it would be shipped out of NJ! I might have chosen a more direct route, DHL sent it from Jersey, to PA, to go back to Jersey. Will update on condition of item when I get them.

This review was modified by its author, smqsew, on 6/27/08 12:17 PM.

THINKGEEK.com they are absolutely terrible! The customer service is non-existent! I ordered on December 12, 2007 PAID extra for NEXT DAY delivery...yup! Here it is December 19, 2007 I have received NOTHING...but the run around of course! I have called, I have emailed and get nowhere! Would I order again from THINKGEEK....iThinkNot (their new name)! The worst internet seller I have ever dealt with.

I have never been so impressed by the Customer Service of an online store before. I ordered a multi-tool keychain and through a shipping mix-up, received a tshirt instead. I emailed thinkgeek and told them of the issue. I received a prompt reply telling me that a replacement was being sent out for me and should arrive in the next few days. Without question they rectified the situation. A+!

Excellent service, amazingly fast turn-around time (3 business days between shipping and arrival at my door in NEW ZEALAND!) and great t-shirts. Will definitely shop there again.

Well been shopping at think geek for awhile now and there really fast at shipping 24 hour or less to place your order.(make sure to order Mon-Fri) This time I tried DHL@Home it was ship on the 22nd and it arrived here on the 28th. Everything was there and neatly packaged compared to other places I bought from and as a add bonus a coupon code for $5 or $10 on my next order! So I will be buying again soon from think geek and would recommend them. ;D

This review was modified by its author, Kaldea_Orchid, on 10/28/07 3:35 AM.

My order shipped within 24hrs. I received it quickly as I paid for 2 day shipping. Shipping cost was very reasonable for 2day, especially since my order shipped in 2 boxes. I was happy with my order and I would buy from them again.

I love browsing Thinkgeek for all of their great, fun products and gadgets. They have an excellent selection of very unique items, but some of their stuff can be found cheaper elsewhere. So far I have made two orders from them with no problems.  
 
I placed both orders at night and they both shipped the very next day. The shipping to Indiana only takes about 2 days via DHL from New Jersey, but it arrives via USPS since DHL transfers the packages over to them. The shipping price starts at around $6 which is very reasonable.  
 
If I see anything else from them I like at a good price, I wont hesitate to buy from them again.