1/5

posted Jun-15-2013

"Ordered wheel bearings and paid extra for Xpresspost.
Sent Expedited Parcel, arrived 5 days later than promised.
Promised to refund shipping but didn't. Not even the courtesy of an email reply to my follow up to tell me I was out of luck on seeing a dime of it back.

The product quality (Timikin) is excellent.

Their service is too slow if you need your car back on the road in a reasonable time.

Given the experience with getting the extra shipping costs back I can only imagine the hassle, cost and frustration involved if there was a warranty problem.

I definitely won't be buying anything from them again."

This review was modified by gsdcanada on June 15 2013 12:29:33 PM

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4/5

posted Jun-13-2013

"i ordered kyb front shocks for my sentra. on the website both shocks are black but when it arrived one is silver, other is black. great prices/products/quick shipping so would buy from them again.
"

This review was modified by theninj on June 13 2013 07:17:51 AM

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1/5

posted May-14-2013

"My Experience with the wrench monkey was not the best.I purchased Timken bearings from them and two week later i have not received them.So i email them to find out y i did not get them.Their response was we forgot to call you sorry.So i had to tell my Customer that i could not get his bearings.So i looked like a fool
and i will never buy from the wrench monkey."

This review was modified by Wilsonburgos on May 14 2013 04:32:58 AM

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5/5

posted Mar-31-2013

"Thank you wrenchmonkey.com I purchased brake shoes and wheel cylinders for a 2002 kia sportage. when placing my order i forgot to put my full email address so i contacted them by phone and was speeking to a rep,(Mark). He straightned out my order and was verry helpful and plesent to do business with. The next day i recieved a call from them stating one of the wheel cylinders were discontinued. i was verry pleased at his service and the option for me to purchase another one of a different brand (even though i chose not to take the replacement) They quickley refunded me the price of the discontinued cylinder and sent an email of the refund.. The service was excilent and i send out Koodos to mark for an exceptional job And thanks for the fridge magnets i recieved in the box.

Definatly worth purchasing from them and will recomend to everyone worth a look. Once again exelent services and support. Keep it up Wrenchmonkey, Great Job To ALL."

This review was modified by BadBoys-Towing on March 31 2013 07:01:56 AM

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5/5

posted Feb-01-2013

"quick delivery and part was as advertised"

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5/5

posted Jan-29-2013

"The parts came quickly. I was not sure they would fit were Honda will not sell them, forcing you to buy the Whole drive shaft. The parts were a perfect fit. I told my mechanic were I purchased the U Joints and center Bearing. He wrote down the web site to pass it along to customers wishing to save money with Honda products. I will for sure use this web site again and tell my friends. Thanks Wrench Monkey."

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5/5

posted Jan-28-2013

"Service was quick and the part ordered was a good quality. I will order again from them. And the price was excellent."

This review was modified by Westyboy on January 28 2013 05:12:25 AM

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5/5

posted Jan-16-2013

"My order had a little "hiccup" but The Wrench Monkey had great customer service and I am pleased. I paid for 2nd day shipping, and my order did not go out on time, so it looked like it would be late, as I needed it by weekend to get my wife's car fixed. I contacted their customer service and they apoligized and refunded my shipping costs, but then when the order did go out it was shipped next day, and I only got it one day later than expected. I was able to still get my wife's car fixed that weekend and I'm a happy customer. I picked them on-line as they had the best value on the part, and it fit perfectly and works great. I will use them again for parts needs. Good Job to TheWrenchMonkey!!"

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5/5

posted Jan-12-2013

"My order got slow during the Christmas season. A front driveshaft for a 01 dakota from rockford driveline.

I placed my order and heard no response besides the confirmation for a week. So I called the 1800 number and was greeted with a Human response within the first 2 rings. (very good). I asked about my order and asked for a tracking number. The lady said she would get down to the bottom of it and get back to me. Another half a week went by. No response, so I called back, again a fast answer and again she said she would get into it and find out what was going on. Well this time she did, somewhere along the line there was communication problems and the package was finally getting shipped. I didn’t pull down her email right away and called back and got a man this time. He explained the problems a bit, apologized and said to check my mail. I now have tracking and all is well.
While I am in a bit of a rush to get this part replaced I can understand the odd mess up, and can understand more when the shops that make the part etc are closed during the holidays. The 1800 number, fast human answer gave me a lot more trust that they were legitimate, and gave me more peace of mind after the first call.

The stock shaft I need to replace can be had at a local napa for the same price as the cost as the rockford shaft. The difference is the rockford shaft has two ujoints instead of the stock rzeppa joint.
Thanks to the free shipping, I'll only be having to wait.


So what can be done to improve here.
Maybe a little better order tracking/notification.
If an order hasn’t been sent out ship notification in 48-72 hours, send out a notification update to the purchaser, send a reminder to TWM staff and maybe even the supplier depending on the status of the order.
Reset that counter on anything un-shipped.
This way you don't have people in my situation calling wondering the status of their order and TWM has some kind of priority ring queue while dealing with supplier communication.

Otherwise they seem great and from the apology and all I'm sure they'll be trying to serve everyone better.
Sometimes things happen, that's life."

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5/5

posted Dec-05-2012

"always great service.will buy from in the future"

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5/5

posted Dec-01-2012

"Received the part in a very timely manner. It worked and fixed my issue(A/C Blower)"

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5/5

posted Nov-08-2012

"I was very satisfied with the wrench monkey
The part I ordered came as promised and was the best price I could find. I was nervous at first but after a couple of phone calls I was happy with the person's response. I recommended this company to friends and they have taken advantage of the site to order there parts.
Tony"

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5/5

posted Oct-05-2012

"ordered my parts and received it on time. so far my experience is quite satisfying. the price is good. I will recommend the site to my friends."

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4/5

posted Sep-24-2012

"Currently, I cannot give them a good rating. I have requested that they give me information on how to return an item that I purchased on 9/10/2012. It is now 9/24/2012. I have emailed then on 9/15/2012 and called on 9/21/2012, reference returning the part I brought for my car. I still have not received the return label or the information on how to return the packet in order to get my refund. So in light of this fact, getting the part was great, but on returning, I am very unsatisfied. "

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5/5

posted Sep-03-2012

"Excellent. Fast shipping and the order was right on the money."

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