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7 reviews 
posted May-09-2012 “The customer receive a full credit for shipping, as well as an additional $20 off their order for the inconvenience. This credit took 14 days from the date of the initial order to process, due to a back log, and the unusual nature of this circumstance.
As mentioned in the review, we offered a full and complete refund, but the customer declined as they could not get a better price anywhere else.
We called the customer the very next day to inform them of the situation, and to offered them some options. There was no answer, so we left a message. Subsequent phone calls were dealt within hours.
It is unfortunate, that despite our best efforts, and despite offering $20 off in a sign of goodwill, that the customer was so dissatisfied by our service.
As posted, there was an error with the quote on the shipping, and what should have been quoted as $95, was only $35. When the shipping department received the order, they judge the discrepancy too large to simply ship out the part and did not ship out the part when they should have.
We are happy to say we have corrected the issues with the shipping module to help prevent any such occurrence from happening again. We aim to meet our customers expectations should any similar situation arise, but do reserve the right to cancel any order due to inaccuracies in pricing, shipping, or stock.”
posted May-17-2012 “On Feb 16, 2012 have refunded the customer $17.95 for the fee they incurred. We are glad that the customer brought this fee to our attention, as we were not aware this was going on. We are looking into this matter for the future, but no extra fees should expected from any order placed with TheWrenchMonkey.”
posted Nov-21-2011 “Thank you for your comment and feedback. We will look into improving our shipping and checkout process to allow for an opt-in/opt-out option for the package signature.
The Wrench Monkey Team”
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posted Apr-25-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"\u0022Listen to these guys! First of all Allison is a sweetheart who aims to please. She will work to understand your problem and fit your needs. She does this all with a smile( you can tell even over the phone and through email). Every time I called I got the same person and the same quality treatment. Now, I dont know squat about cars so I was relying on Allison and Mark to guide me as to what I needed. When the part arrived (a bearing) my mechanic told me(after taking my car apart) that the part was incorrect and needed another part( the entire assembly) to be put in correctly. He said pressing in the bearing to the existing assembly would be dangerous and if possible would cost 300-600 dollars. So I called Mark at wrenchmonkey and even had him speak with the mechanic. They disagreed and naturally I was really upset that wrenchmonkey (I thought) sent the wrong part after a lot of effort spent making sure it was the right part. Mark was stern and assured me he knew the part was correct. I didnt care. After all the time I spent and aggravation I was insistent on getting my money back. He said he would do that for me but I was making an incorrect choice. He made a deal with me: he would check with my car manufacturer just make sure and if they said he was wrong that he would still take the part back. He told me to check with another mechanic. I thought (even though I was mad) that it was fair. The next day Mark called me back to tell me that even though the manufacturer confirmed he was correct that he would still take the part back (hesitantly)just because it was important to keep me happy. Well, let me tell you, I was SOOOO glad he took a firm stand with me. When I checked with the new mechanic he said he could do the job for $100 bucks (just like Mark had told me it SHOULD cost). Overall, I was wrong. Mark is not the sweetheart Allison is Ill tell you that. But his uncompromising (and deserved) confidence in the standards and procedures that Wrenchmonkey takes to make sure you get the right product ended up saving me time, money and aggravation. I was never so happy to have been wrong (pushing for a return and believing a crappy mechanic). I even called Mark the day after my car was finished to humble myself and thank him. We had some laughs and parted as friends. I will NEVER go anywhere else and neither should you! Trust me and trust Wrenchmonkey. At one point I threatened Mark that if he didn\u0027t comply with my (erroneous)request that I would put bad reviews anywhere I could find. Well, a month later, I made it a point to keep my promise to tell the world just the opposite. You will not beat Wrenchmonkeys price,professionalism and expertise. No one does more research than me. So I saved you the time. Purchase from Wrenchmonkey and listen to them with confidence. -Justin NY \u0022","link":"http:\/\/www.resellerratings.com\/store\/Thewrenchmonkey_com\/comment\/1485095#comment1485095","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thewrenchmonkey_com.jpg","store_name":"Thewrenchmonkey.com","username":"chowbox22","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wasn\u0027t pleased with the service at all. The only good thing about Wrench Monkey is the price for parts! Service is HORRIBLE!! My husband and paid $35.00 for, what we thought, was next day air shipping. Well, we ordered the part Tuesday night and thought we may get it on Thursday at the latest. We called the company on Thursday, got a call back on Friday from Mark. He stated he just found out about our part not being shipped @ 4:52, Friday evening and wanted to see if we wanted to pay $95.00 for next day, which will be on Monday!! I asked what happened to $35.00 next day price and he said that was a mistake and they had to look into fixing that. So I stated that wasn\u0027t our fault and they should make up the difference since we had been waiting on our part for, now, 3 days. He said they couldn\u0027t do that because their parts are so cheap! As a resolve, he offered to give us our money back! I told him that wasn\u0027t resolving anything, we still needed the part and our mechanic was waiting to fix our truck. After going rounds with him, He said, <br>well let me see if we could credit you $20.00. I said ok and haven\u0027t heard from Mark since! Our part came 6 days after we ordered it, which is free for ground shipping. But I paid $35 for it and didn\u0027t get my money back!!!","link":"http:\/\/www.resellerratings.com\/store\/Thewrenchmonkey_com\/comment\/1442995#comment1442995","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thewrenchmonkey_com.jpg","store_name":"Thewrenchmonkey.com","username":"Nikkitheactress ","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service. Speedy delivery. Was dissapointed that I was unawerly charged $17.95 from my credit card company because the business is in Canada and is considered overseas transaction even though nothing on the websites states it is overseas.","link":"http:\/\/www.resellerratings.com\/store\/Thewrenchmonkey_com\/comment\/1287133#comment1287133","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thewrenchmonkey_com.jpg","store_name":"Thewrenchmonkey.com","username":"mjgirl","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great Service!<br>Great price!<br>Fast delivery!<br>Super customer service for questions!!<br>Very Satified.","link":"http:\/\/www.resellerratings.com\/store\/Thewrenchmonkey_com\/comment\/1104565#comment1104565","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thewrenchmonkey_com.jpg","store_name":"Thewrenchmonkey.com","username":"superdummy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The service was great and the people were very helpful. I will definetly use The Wrench Monkey again.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Thewrenchmonkey_com\/comment\/985167#comment985167","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thewrenchmonkey_com.jpg","store_name":"Thewrenchmonkey.com","username":"keelybear","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent, timely, reasonably priced. Bookmarked your site on PCs at home and work. On laptop also. Told my mechanic when he couldn\u0027t find the parts thru normal channels. He book marked the site also. Thanks Guys! JmL","link":"http:\/\/www.resellerratings.com\/store\/Thewrenchmonkey_com\/comment\/981865#comment981865","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thewrenchmonkey_com.jpg","store_name":"Thewrenchmonkey.com","username":"jmloyd","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My honda CRV required new universal joints. The joints were not replaceable and Honda wanted $1400.00 for a new drive shaft. The car is only worth $2500.00 The Wrench Monkey had the joints in stock and I received them the next day! I did the repair myself after watching a replacement video on You Tube. Total cost with shipping was less than $50.00 and my car passed inspection. Without the Wrench Monkey this car would have been junked. Thanks WM for being the only supplier on the internet to come through for me! Mark Adams Erie Pa.","link":"http:\/\/www.resellerratings.com\/store\/Thewrenchmonkey_com\/comment\/935075#comment935075","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thewrenchmonkey_com.jpg","store_name":"Thewrenchmonkey.com","username":"markaadams","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good service, good quality, good price, part fit application perfectly. Came with good directions. Only complaint is it shipped to me requiring a signature. I was at work and had to make arrangements to go pick it up from the carrier (UPS).","link":"http:\/\/www.resellerratings.com\/store\/Thewrenchmonkey_com\/comment\/935073#comment935073","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thewrenchmonkey_com.jpg","store_name":"Thewrenchmonkey.com","username":"clgeib","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great product. Accurate description. Good overall prices.. Cheap and quick shipping..........","link":"http:\/\/www.resellerratings.com\/store\/Thewrenchmonkey_com\/comment\/934966#comment934966","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thewrenchmonkey_com.jpg","store_name":"Thewrenchmonkey.com","username":"MTH-Auto","rating":"5"}, "single");){kind=link}
"Grate Service… Grate Communication, fast shipping and the most important, they know what they do…
Thanks Marc"