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Stores > ThermoSoft
  • ThermoSoft ThermoSoft Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 7.50/10 7.50/10
Voice your opinion! Review ThermoSoft by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-03-16

Telephones & Humans

"I've made several calls. Each time I was able to talk to a very helpful human being with a minimum amount of recoded path blocking."

This review was modified by jimsofia on March 21 2017 12:00:17 AM

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Verified Customer
Rating 10/10
5/5
2017-03-14

"have not had installed as of yet . have to move plumbing and waiting for vanity and tub.
it should be installed first week of april . ordering and customer service was five star .thank you.ken k.
"

This review was modified by reddogkzk on March 16 2017 11:45:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-10

warming the bathroom

"Ordered 2 sets of 10' heating pads and thermostats with extra sensors. Received box quickly. I don't need to use right away but their delivery is good."

This review was modified by lee_baldwinjr on March 14 2017 12:15:06 AM

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Verified Customer
Rating 10/10
5/5
2017-03-06

"My part arrived quickly and was an improvement over my broken thermostat. I was given good advice by the people at Thermosoft!"

This review was modified by Estragon122 on March 08 2017 06:00:09 PM

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Verified Customer
Rating 10/10
5/5
2017-02-28

"Great customer service and quick delivery. Plus, it's an excellent product! This was my second time ordering."

This review was modified by radepolo on March 02 2017 01:15:01 PM

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Verified Customer
Rating 6/10
3/5
2017-02-24

not what i asked for exactly

"ask for leads 25' got leads 12 to 16 not helpful for a big room had to place connection boxes"

This review was modified by golfman498 on February 28 2017 12:15:26 AM

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Verified Customer
Rating 10/10
5/5
2017-02-21

Great product good service

"Have this product works great and is easy dyi install"

This review was modified by tscherct on February 23 2017 07:30:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-13

"Excellent customer service."

This review was modified by jtm4097 on February 15 2017 01:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-08

Customer Service

"I spoke with Mitch D on what requirements I would have to install heated floors in the basement. He was very knowledgeable and took the time to explain, what we needed, and which product that in his estimation was the correct way to go.
Received the product within 4 days and we're looking forward to starting the project in a few months.
Lars B
"

This review was modified by lbyrlev on February 10 2017 07:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-24

Good service!

"The replacement thermostat arrived on time and worked as it should when installed. We're happy!"

This review was modified by wgsoucey on January 26 2017 04:15:03 PM

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Verified Customer
Rating 10/10
5/5
2017-01-20

"Fast delivery, great knowledge by the sales person.................Fabulous price !"

This review was modified by idreamwithtess on January 24 2017 12:01:25 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

Warm and Toasty bath tile floor

"Great product and easy to install. Sales staff is very professional and knowledgeable. Installed the heating coils in our master bath 3 years ago and like it so much I am installing the system in the Jack and Jill bath. I have had no problems with the system. Highly recommend this product. "

This review was modified by darrowx4 on January 17 2017 12:01:19 AM

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Verified Customer
Rating 10/10
5/5
2017-01-06

Floor Measurements

"All my issues were resolved after I contacted the company back. My measurements were off a little at the beginning. But the company provided discounts for the existing order and new one. Great customer service."

This review was modified by arahappy518 on February 24 2017 01:15:01 PM

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Verified Customer
Rating 2/10
1/5
2017-01-06

no product ever received

"Still waiting on product to be delivered"

This review was modified by david-62267 on January 24 2017 09:00:21 PM
Rep reply posted Jan-24-2017

A rep from ThermoSoft, ThermoSoft, has responded

“Dear David, We are sorry to hear that you have not received your order. One of our team members will be contacting you to ensure that your order is delivered as fast as possible. Please accept our apologies for any project delays that may have been caused. ”


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Verified Customer
Rating 8/10
4/5
2017-01-04

"Fast shipping have not been home to check contents"


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