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Stores > ThermoSoft

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  • ThermoSoft ThermoSoft Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 9.17/10 9.17/10
    Shipping & packaging: Rating 9.17/10 9.17/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

497 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-04

keep your feet toasty warm

"great product easy to install it's the best way i have found so far to keep tile warm in the winter "


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Verified Customer
Rating 10/10
5/5
2016-12-04

Extremely pleased!

"I was ready to place my order online and decided to call and see if there were any more discounts. I talked to Ryan and he gave me an extra $100 off the already discounted price. Once the order was placed it only took a few days and it was here. Everything was in good order and well packed."


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Verified Customer
Rating 10/10
5/5
2016-12-04

THREE TIMES!

" After in installing ThermoSoft in our master bathroom back in 2010 and later doing our whole basement floor, the 3rd installation was just done at my parents house in their bathroom. I am very happy with all 3 and would recommend ThermoSoft to those go barefoot on tile flooring. This is a GREAT PRODUCT!"


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Verified Customer
Rating 8/10
4/5
2016-12-02

The alarmis a must

"When a customer orders, advise them that the electrician and/or floor tile installer may STRONGLY recommend the alarm to save a lot of potential problems and expense. So, why don't you do the same?
Overall the ordering and shipping was easy, efficient and well executed. I'm hoping the system works that well after the tile is installed.
"


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Verified Customer
Rating 10/10
5/5
2016-11-30

"Very helpful. Saved my contractor money! "


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Verified Customer
Rating 10/10
5/5
2016-11-26

Awesome service

"Friendly, expert help provided when I called in to order and we received our items right away. Excellent experience. "


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Verified Customer
Rating 10/10
5/5
2016-11-24

"Staff is friendly and knowledgeable which makes it a pleasure to do business with them!"


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Verified Customer
Rating 10/10
5/5
2016-11-21

GREAT PRODUCT ThermoSoft

"Love this product This company was so helpful and most of all it was almost half the cost from my local store that I deal with....."


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Verified Customer
Rating 6/10
3/5
2016-11-15

To early

"Have not received order yet "


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Verified Customer
Rating 10/10
5/5
2016-11-11

"Everything arrived as ordered a pleasure working with the sales team."


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Verified Customer
Rating 10/10
5/5
2016-11-09

Satisfied again

"I have dealt with Thermosoft before. Always good service, quick delivery and good products. "


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Verified Customer
Rating 10/10
5/5
2016-11-08

Hot foot

"So far so good. Very simple installation. Pending thermostat setup. The customer supporr was amazing and technical support was spot on!"


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Verified Customer
Rating 10/10
5/5
2016-10-31

Very Helpful

"Called on a Sunday in order to take advantage of their sale that was ending that day. A salesperson called me back within an hour, answered all my questions and completed the transactions for my order. I received the order in two days. Now on to the installation!"


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Verified Customer
Rating 10/10
5/5
2016-10-28

Great product!

"Great service before during and after the sale! The detra mat worked great, very easy to work with. It went in easily and then made it very easy to install the heating cable. Thanks!"


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Verified Customer
Rating 10/10
5/5
2016-10-28

Great shipping

"Item came quickly and nicely packed. I asked them to hold it a couple days so we would be home when it was delivered, and they did."


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