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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ThermoSoft ThermoSoft Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

454 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-16

A little premature

"This invitation for survey came a few days after the delivery of the product. What I can say is that the salesman was very courteous and knowledgeable, not pushy, and downsold me to a unit more appropriate for my application than the more expensive one I was considering, a fact which I genuinely respect. Delivery came on time, undamaged, and all parts accounted for.

However, the unit is not yet installed and therefore hasn't been tested, so I can't speak to whether the product itself is worthwhile. The buying process gives me confidence, though. I hope to update with more positive feedback once I've given the thing a chance to work.
"


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Verified Customer
Rating 10/10
5/5
2016-05-13

"Excellent customer service, and easy product to install!"


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Verified Customer
Rating 10/10
5/5
2016-05-11

owner builder

"everything went as planned"

This review was modified by dngrross1 on May 11 2016 06:40:03 PM

Rating 10/10
5/5
2016-05-06

Thermosoft RULES!

"just completed my second project with Thermosoft... terrific service and system both times.. they offered substantial support to my installation and construction crew including layout, handling, design and electrical system integration... first project done in 2011 for kitchen and bathroom in two zones, continuous floor apprx 300 sq ft... fantastic to live with it... been through 5 winters in complete comfort... current project is the entire house first floor... 3 bedrooms, 7 heating zones... Thermosoft supplied all material, design, layout and support and made adjustments for changes on the fly which include some returns and re-order for slight design changes... all was super smooth and credits applied promptly... Doug Hermann is my contact there and the service and experience he provides is beyond excellent... thank you Doug!!"

This review was modified by kinetics on May 06 2016 01:42:25 PM

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Verified Customer
Rating 10/10
5/5
2016-05-05

"great place to work with, great products"


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Verified Customer
Rating 10/10
5/5
2016-04-11

"Had questions before placing order. Had all my questions answered and then was able to place our order. Fast delivery boxed well and on time as what i was told. Thank you."


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Verified Customer
Rating 10/10
5/5
2016-04-07

Great product, even better help and support.

"This is my second installation of a ThermoSoft mat, except much bigger. Bob Kraft helped me with all aspects of selection, pricing ,etc and it was a real pleasure to deal with him. Overall I am very satisfied."


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Verified Customer
Rating 10/10
5/5
2016-03-21

"Knowledgable salesperson on the phone"


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Verified Customer
Rating 10/10
5/5
2016-03-16

very good service

"The contact (Dave) that I have worked with has been very helpful."


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Verified Customer
Rating 10/10
5/5
2016-03-14

"Everything went exactly as promised. A perfect shopping experience"


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Verified Customer
Rating 10/10
5/5
2016-03-11

Toasty Warm Toes

"Fantastic Flooring! I installed this product myself and laid the floor over it. I had a few items to trouble shoot but the technical support was excellent and they responded to any issues I had within 24 hours. I was very apprehensive about making a significant investment but was very pleased after installation. Great for DYIer's and the reward is a cozy warm floor. I would encourage a person to call there support line and discuss any concerns you have ahead of time. Their staff is very knowledgeable and reassuring. "


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Verified Customer
Rating 10/10
5/5
2016-03-03

like described

"thumbs up........................................................."


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Verified Customer
Rating 10/10
5/5
2016-03-03

thumbs up

"Delivered promptly and was very helpful on the phone when placing the order. I would recommend them to anyone that might be thinking about heated floors. There product works great. Ricky"


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Verified Customer
Rating 10/10
5/5
2016-02-25

"Bob Kraft was outstanding!"


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Verified Customer
Rating 10/10
5/5
2016-02-21

floor heating

"The rep (Bob Kraft) worked with me to get an accurate needs assessment. He made recommendations. He made me feel comfortable with the process and that I could get it installed correctly. He was accurate with the expected receive date. I would order from Thermosoft again."


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