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Stores > ThermoSoft

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ThermoSoft ThermoSoft Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

438 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-06

"We're very satisfied with the sales rep who answered our questions and advised; very satisfied with the ease of placing an order and the timely delivery; however, the product has not yet been installed. "


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Verified Customer
Rating 10/10
5/5
2016-02-04

Awesome service

"Ordered over phone and person was very helpful and patient. Have not installed product yet. It should be done in 2 weeks hope product is as great as service"


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Verified Customer
Rating 10/10
5/5
2016-02-03

Very helpful in getting the right parts

"Bob Kraft reviewed my floor plan with me and explained things and got my order right. The parts came within a few days. I was happy with it.

Thanks,

Ellis
"


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Verified Customer
Rating 10/10
5/5
2016-01-28

warm bathroom

"tahnk for all of your help"


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Verified Customer
Rating 10/10
5/5
2016-01-11

"I called on a sunday and the representative was very helpful in my selection of components that I needed for my order. Product was delivered on wednesday. This is the second time i have used ThermoSoft products so i am aware of their high quality products and would highly recommend them to anyone. Also their prices are great."


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Verified Customer
Rating 10/10
5/5
2016-01-04

"Gentleman on the phone was knowledgable and helpful. Product arrived on time and can't wait to get it hooked up!"


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Verified Customer
Rating 10/10
5/5
2015-12-26

"I was looking to warm my stainless soaker tub, which is not the intended or typical use for their product line. Bob walked me patiently through all the specs and assisted me with configuring products that would work best for my a typical product usage. He was beyond patient with our needs during a busy Holiday time. "


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Verified Customer
Rating 10/10
5/5
2015-12-21

"Quick service, thank you."


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Verified Customer
Rating 10/10
5/5
2015-12-18

"Installed this on a concrete basement floor with engineered bamboo. Took a while to heat up at first but works like a charm now."


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Verified Customer
Rating 10/10
5/5
2015-12-16

"Everything about it was great including sending new thermostat!!"


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Verified Customer
Rating 10/10
5/5
2015-12-16

"Extremely helpful and patient, since I was certainly a novice. Many theanks"


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Verified Customer
Rating 8/10
4/5
2015-12-12

"sales person was helpfull and product came when I was told,have not installed yet,still putting down backer board."


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Verified Customer
Rating 6/10
3/5
2015-12-01

"I went to them last minute and asked for (3) 7' lenghts. They shipped 1 7' length and a 20' length and told me to make it work. The 20' was more than twice what the two 7' would have been."


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Verified Customer
Rating 10/10
5/5
2015-11-28

"Excellent, knowledgeable sales staff."


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Verified Customer
Rating 10/10
5/5
2015-11-27

"Great sevice, lots of options for my job"


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