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  • ThermoSoft ThermoSoft Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 9.38/10 9.38/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

475 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-23

All good

"Everything arrived on time; quickly. Looking forward to unpack / installation. "


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Verified Customer
Rating 10/10
5/5
2016-09-20

keeping warm

"good service product high quality "


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Verified Customer
Rating 10/10
5/5
2016-08-21

great customer service

"Called these guys about placing an order and other technical stuff. They were very pleasant and just plain ON IT!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-18

Catch this, Mitch

"Very satisfied with the help Mitch gave me. Everything is here and on time. Haven't done the install yet, but I'm confident it will go well.

Thank you, Mitch, you were a big help.

Jack
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-08

"The service i received from thermosoft representative doug was top notch. He was able to answer all my questions and concerns providing me with the confidence i was purchasing the right product for my new home. He also provided numbers in the event i needed additional information and help in the future. Its not often you find this kind of customer service. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-02

Worry Busters

"These guys are always on. Never any problems."


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Verified Customer
Rating 10/10
5/5
2016-08-01

heated floor

"prompt response and quick shipment. It is not yet installed but it looks really good so far."


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Verified Customer
Rating 10/10
5/5
2016-07-31

"Not having ever bought a product like this, I had a few questions that were met with little, what seemed like little interest, I thought, "could this be the uninterested son of the owner, working for his Dad threw the summer, or what", but, everything went smoothly, got the item as was ordered, and on time.
It will be a couple weeks before it will be installed, and probably months before we feel a need to use it.
Looking forward to, that especially with the programable controller.
Thanks for the help.

Dennis
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-21

Floor heat is the way to go

"Bought floor heating from this company years ago. They still had our info and gave excellent customer service upgraded shipping for free. The floor heat works great . The reason we bought new and installed more is because we remodeled. Highly recommended "

This review was modified by firefly_fidler on July 21 2016 05:43:15 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-20

Great product, great customer service, great price, I always buy from them

"I have ordered product from Thermosoft for more than 5 years and I have always been satisfied. "


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Verified Customer
Rating 10/10
5/5
2016-07-15

I wish everyone did business like this.

"From our first phone call inquiring about their products to receiving it at our doorstep, it was a very pleasant experience. I had research radiant heated products as we are remodeling our kitchen and replacing the flooring with porcelain tiling. My Son bought a new home with radiant heating in his bathroom and really loves and told me we would too. Working as a Quality Engineer in Automotive Design & Development I began my research of radiant flooring & related products and soon narrow my choices down to 3 suppliers. After talking with all 3, ThermoSoft soon became my choice. Dave in Sales was very helpful and did a quick follow up to all my questions. He took our design layout & drafted a list of materials and gave us a very competitive & attractive quote. Our project stalled as the Contractor was delayed a few months, but when it was time to order, ThermoSoft honored the old quote & put our package together, shipped and was at our doorstep with the week. We are waiting on the installation and once it's completed I will update this review. But so far, I wish everyone did business like this. "


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Verified Customer
Rating 10/10
5/5
2016-07-15

Out of the Park Homerun Flooring Fun

"WE ripped up the old tile floor (12in size) and replaced with 16in. Looks and feels fantastic !!"


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Verified Customer
Rating 10/10
5/5
2016-07-14

Awesome Customer Service!!

"Doug from Thermosoft went above and beyond to make sure I received the right part. He promptly returned my call and gave me great advice. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-27

Great product

"This is the second bathroom we'll be putting your product in. It works great and customer service was very helpful."


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Verified Customer
Rating 10/10
5/5
2016-06-23

Wish my plaids matched that well when I'm sewing!

"After explaining the product to the engineers in the family,I was excited to begin the project.. the instructions were easy to follow. In one day I was able to have the moisture barrier, the underlayment, and the heating system down and ready for the electrical work to be done.
The materials were easy to use.
Thank you
"


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