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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ThermoSoft ThermoSoft Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.57/10 8.57/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 9.64/10 9.64/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

363 Customer Reviews

Rating 10/10
5/5
modified review posted

"excellent customer service"


Rating 10/10
5/5
modified review posted

"Great product, installed in all of our 3 bathrooms."


Rating 10/10
5/5
modified review posted

"We have always had a good experience with thermosoft. Thanks mike rivas."


Rating 10/10
5/5
modified review posted

"This is an awesome product, great customer service, at an affordable price."


Rating 10/10
5/5
modified review posted

"Haven't installed yet but ordering was easy and everything arrived on time and complete"


Rating 10/10
5/5
modified review posted

"The package came promptly and seems to be in good shape. I have not opened the package to test the contents yet. "


Rating 10/10
5/5
modified review posted

"Excellent customer service!"


Rating 10/10
5/5
modified review posted

"Thank you for all the help your customer relations couldn't have been better.

Dustin Dominie
Prole construction
"


Rating 10/10
5/5
modified review posted

"For me it always comes down to people, my experiences with my sales representative Anthony Lavat is always attentive, informative, and responsive...this is what I need more of to run my business successfully.
Thank you,
Paul de Leeuw
Halcyon Development Group
"


Rating 10/10
5/5
modified review posted

"Shipped quickly, very nice customer service by Dave."


Rating 10/10
5/5
modified review posted

"Excellent product, wonderfull service"


Rating 10/10
5/5
modified review posted

"When I phoned, I didn't know what I needed or what size. The gentleman on the phone was friendly and very helpful. I told him I needed it all right away and he got it ready for shipping that day. I received the package when he said I would and it was exactly what I needed. I haven't yet turned it on as my floor is not finished yet, but I can't wait to try it. Thank you."


Rating 10/10
5/5
modified review posted

"i called them with questions about the product & the office was closed so i left a message. Customer service called me back within the hour , answered my questions & ordered the product. The shipping was very quick, i had the product within two days. Thank you!"


Rating 10/10
5/5
modified review posted

"Very quick response, Thanks "


Rating 8/10
4/5
modified review posted

"Doug Hermann has been extremely helpful to me as this us the first time I have installed thermosoft products. I have been impressed with the willingness of the organization to make things simple for us, we appreciate that!
Based on my experience, I would use thermosoft again and would recommend thermosoft!
"


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ThermoSoft is a merchant member
ThermoSoft participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,838 merchant members.