We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

280 Customer Reviews

Rating 10/10
5/5
modified review posted

"customer service agent I worked with was excellent. "


Rating 10/10
5/5
modified review posted

"Their system works extreamly well and everyone is helpful and fast to give answers"


Rating 10/10
5/5
modified review posted

"I'll forward to experiencing the warmth your floor heating product will provide. "


Rating 10/10
5/5
modified review posted

"Thermo soft not only has an excellent product, they have phenominal customer service. My contractor said we ordered a mat that was too large, Idreaded the "hassle" of getting the right size. Dave could not have made it any easier. They shipped one out right away and sent me the paperwork to do the return. I will recommend this company to anyone who will listen!"


Rating 10/10
5/5
modified review posted

"customer service was great! product easy to use, instructions very clear!"


Rating 10/10
5/5
modified review posted

"Salesman very helpful and knowledgeable or product"


Rating 10/10
5/5
modified review posted

"Anthony was knowledgeable, helpful and prompt. Product was here quickly. I have not reveived the second order but USPS has indicated they left it but that is not the case. Thermosoft is working on this and I feel confident they will get the issues resolved quickly. "


Rating 10/10
5/5
modified review posted

"Our cross-border ThermoSoft shopping experience was remarkably positive. Placing the order and getting the quote in Canadian dollars with sales taxes, currency calculations, shipping and import duties included was very well done and made the purchase process very easy and transparent. All questions that were asked were answered accurately and were easy to understand. The price was great. We placed the order and received the complete shipment at noon the next day.
This is the best online shopping experience I have ever had.
I am so impressed with the shopping experience, the in-floor heating is the second conversation topic.
We will be back with an update on the installation experience and how we are enjoying the Thermosoft heating once it is in place and we have had some time to enjoy it.
"


Rating 10/10
5/5
modified review posted

"very satisfy. I haven't install the product yet? but I'm happy and want to see and feel the difference it will make to my floors."


Rating 10/10
5/5
modified review posted

"I'll give five stars to this company. They were very knowlegable, and helpful. Received the product on time."


Rating 10/10
5/5
modified review posted

"Anthony was very helpful as I had several questions about how to use the products."


Rating 10/10
5/5
modified review posted

"customer service was very helpful in determining just what I needed."


Rating 10/10
5/5
modified review posted

"Anthony provided exceptional customer service, answering all my questions and making me feel secure in my purchase. Most impressively, he actually remembered me eight months after my intial exploratory phone call. I could not have been more impressed. As a customer service professional myself, I know that a representative like Anthony is vital to a company's image, growth and success. Just stellar!"


Rating 10/10
5/5
modified review posted

"your customer service person was very helpful, answered all my questions without hesitation..would recommend your company."


Rating 10/10
5/5
modified review posted

"Bob, my Thermosoft salesman answered all my questions and quickly and efficiently placed my order. My order came on the day he promised and I wouldn't hesitate to not only use Thermosoft again, but to recommend them to fellow general contractors. "


ThermoSoft is a Merchant Member! Learn more

ThermoSoft is a merchant member
ThermoSoft participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,909 merchant members.