We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • ThermoSoft ThermoSoft Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.89/10 8.89/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 9.72/10 9.72/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

381 Customer Reviews

Rating 10/10
5/5

"Bob Kraft was very helpful and went out of his way to be of assistance. Love the product and will continue to buy my customers heated floors here. Thanks"


No Avatar

Verified Customer
Rating 10/10
5/5

"The process of ordering and installation was a breeze.
We are so glad that you were willing to work with the homeowners because we could figure out how much square footage we needed. It would have been more difficult to get the contractor to make a floor plan and work with you and it would have taken more time.

Since we were ordering our own mats, we completed the order and install much faster! Now we can enjoy!
"


No Avatar

Verified Customer
Rating 10/10
5/5

"Very friendly and knowledgeable service shipping very quickly and neat "


No Avatar

Verified Customer
Rating 10/10
5/5

"Very helpful, patient, and informative."


No Avatar

Verified Customer
Rating 10/10
5/5

"Anthony was very helpful, efficient and pleasant to work with."


No Avatar

Verified Customer
Rating 10/10
5/5

"Anthony was tremendously helpful from start to finish of my purchasing process. I'll continue to use and recommend your products."


No Avatar

Verified Customer
Rating 10/10
5/5

"Order was delivered on the scheduled date. Product is easy to to install and use. I am very happy with your products."


No Avatar

Verified Customer
Rating 10/10
5/5

"Great customer service over the phone, and great records of my purchase over 7 years ago"


No Avatar

Verified Customer
Rating 10/10
5/5

"Bob Kraft was especially helpful! We may need to contact him again as the installation is done. Amazing customer service. Thank you!"


Rating 10/10
5/5

"I called Thermosoft when looking for an in-floor heating system and was impressed with the information on their site. The instructional videos were very useful in helping me understand what would work for my space. I spoke with Doug who went above and beyond in listening to my many questions before I could order. He cheerfully gave me advice on the products I would need, and then assisted me with placing the order. I was extremely happy with the great service Doug provided (professional and friendly!), and with the quick shipping of my order. Everything arrived intact and the resistance test confirmed the heat mat was in perfect order. Overall, I am very pleased with Thermosoft's service and product so far! Construction is still taking place and the mat is not yet installed so I can't speak to its performance. But, so far there's no reason to expect any problems...I'll follow up when it's in! "


No Avatar

Verified Customer
Rating 10/10
5/5

"Great service .fast shipping an absolute please to deal with ."


No Avatar

Verified Customer
Rating 10/10
5/5

"Salesman was very polite and thorough. We couldn't use everything we ordered so they gave us a refund.
Installation was fairly easy. Haven't used the heat much yet because it is summer now!
"


No Avatar

Verified Customer
Rating 10/10
5/5

"My salesperson Anthony @ ext 14, was AWESOME!!! Just finished the install last night, hoping to ge to try it out, but the weather here in SE Texas is not very cold right now....lol!! So will have to wait until this Winter to check it out."


No Avatar

Verified Customer
Rating 10/10
5/5

"This was my second purchase so I'm very satisfied with the both the people and the product. My sales rep (Bob) was great!"


No Avatar

Verified Customer
Rating 10/10
5/5

"Sales team on the phone was exceptional. The delivery was quick and exactly what I ordered.

Top notch overall and I would definitely buy again.
"


Ratings Calculation Change


Share ThermoSoft's store rating

ThermoSoft is a Merchant Member! Learn more

ThermoSoft is a merchant member
ThermoSoft participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,851 merchant members.