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  • ThermoSoft ThermoSoft Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.33/10 8.33/10
    Chance of future purchase: Rating 9.17/10 9.17/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

465 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-15

I wish everyone did business like this.

"From our first phone call inquiring about their products to receiving it at our doorstep, it was a very pleasant experience. I had research radiant heated products as we are remodeling our kitchen and replacing the flooring with porcelain tiling. My Son bought a new home with radiant heating in his bathroom and really loves and told me we would too. Working as a Quality Engineer in Automotive Design & Development I began my research of radiant flooring & related products and soon narrow my choices down to 3 suppliers. After talking with all 3, ThermoSoft soon became my choice. Dave in Sales was very helpful and did a quick follow up to all my questions. He took our design layout & drafted a list of materials and gave us a very competitive & attractive quote. Our project stalled as the Contractor was delayed a few months, but when it was time to order, ThermoSoft honored the old quote & put our package together, shipped and was at our doorstep with the week. We are waiting on the installation and once it's completed I will update this review. But so far, I wish everyone did business like this. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-15

Out of the Park Homerun Flooring Fun

"WE ripped up the old tile floor (12in size) and replaced with 16in. Looks and feels fantastic !!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-14

Awesome Customer Service!!

"Doug from Thermosoft went above and beyond to make sure I received the right part. He promptly returned my call and gave me great advice. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-27

Great product

"This is the second bathroom we'll be putting your product in. It works great and customer service was very helpful."


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Verified Customer
Rating 10/10
5/5
2016-06-23

Wish my plaids matched that well when I'm sewing!

"After explaining the product to the engineers in the family,I was excited to begin the project.. the instructions were easy to follow. In one day I was able to have the moisture barrier, the underlayment, and the heating system down and ready for the electrical work to be done.
The materials were easy to use.
Thank you
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-21

No more Arctic legs.

"I look forward to installing our floor. The entire experience , web sight, customer service personnel, purchase price, and shipping fees, as well as the rapid delivery of my purchase was flawless.
Please allow a customer service person assist you...I had formed inaccurate conclusions...he saved me a lot of expense by clarifying the information. Outstanding!
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-20

Great customer service and delivery

"Sales Rep has good product knowledge. We have been happy with info and delivery of product. Good pricing as well."


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Verified Customer
Rating 10/10
5/5
2016-06-10

"Thermosoft is a great company to buy from!"


Rating 10/10
5/5
2016-06-10

Good product, great customer service

"I'm a contractor who installed the Thermosoft radiant floor system for use under carpet. It was easy to do and works well. The company was really helpful and talked me through the questions that I had. "

This review was modified by RogerBrock on June 10 2016 05:02:00 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-09

Great help!

"I just wanted to let you know this company is on top of there game when it comes to business. They walk me through every step with ease when i got off of the phone with the tech it seem like i have aready laid a floor mate down before. Great company!"


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Verified Customer
Rating 10/10
5/5
2016-05-30

Very satisfy

"I have ordered the products and the delivery is prompt. The sales man was very responsive to my question. "


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Verified Customer
Rating 10/10
5/5
2016-05-16

A little premature

"This invitation for survey came a few days after the delivery of the product. What I can say is that the salesman was very courteous and knowledgeable, not pushy, and downsold me to a unit more appropriate for my application than the more expensive one I was considering, a fact which I genuinely respect. Delivery came on time, undamaged, and all parts accounted for.

However, the unit is not yet installed and therefore hasn't been tested, so I can't speak to whether the product itself is worthwhile. The buying process gives me confidence, though. I hope to update with more positive feedback once I've given the thing a chance to work.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-13

"Excellent customer service, and easy product to install!"


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Verified Customer
Rating 10/10
5/5
2016-05-11

owner builder

"everything went as planned"

This review was modified by dngrross1 on May 11 2016 06:40:03 PM

Rating 10/10
5/5
2016-05-06

Thermosoft RULES!

"just completed my second project with Thermosoft... terrific service and system both times.. they offered substantial support to my installation and construction crew including layout, handling, design and electrical system integration... first project done in 2011 for kitchen and bathroom in two zones, continuous floor apprx 300 sq ft... fantastic to live with it... been through 5 winters in complete comfort... current project is the entire house first floor... 3 bedrooms, 7 heating zones... Thermosoft supplied all material, design, layout and support and made adjustments for changes on the fly which include some returns and re-order for slight design changes... all was super smooth and credits applied promptly... Doug Hermann is my contact there and the service and experience he provides is beyond excellent... thank you Doug!!"

This review was modified by kinetics on May 06 2016 01:42:25 PM

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