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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ThermoSoft ThermoSoft Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 9.38/10 9.38/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

341 Customer Reviews

Rating 10/10
5/5
modified review posted

"Will definitely order again "


Rating 10/10
5/5
modified review posted

"Customer service was great, and they gave me a good deal on their products. Shipping was free and fast. "


Rating 10/10
5/5
modified review posted

"Fast shipping great service !!!"


Rating 10/10
5/5
modified review posted

"anthony at thermosoft is my GO TO GUY. He has helped me with my 3rd radiant underfloor heat system, and knows his stuff!!! Don't even bother with any other company. mkl, 3 time user."


Rating 10/10
5/5
modified review posted

"I was very pleased with the salesman and the service he provided. The materials arrived without incident. Thank you!"


Rating 10/10
5/5
modified review posted

"Customer service was excellent. I've purchased with thermosoft about 5 times and never had issues. Thank you"


Rating 10/10
5/5
modified review posted

"Sales person knowledgeable and quick delivery "


Rating 10/10
5/5
modified review posted

"Very prompt and efficient service, received product the next day."


Rating 10/10
5/5
modified review posted

"The service tech engineer was extremely helpful, prompt and knowledgeable about the replacement OJ thermostat, and directed me to a reputable distributor that provided the same professional and prompt assistance and delivery! I received the new thermostat in less than 3 days and I was once again very impressed with the quality of the OJ product!

Thanks!
Scott Horner
"


Rating 10/10
5/5
modified review posted

"Excellent Service, very helpful"


Rating 10/10
5/5
modified review posted

"Customer service was absolutely great with helping a novice like me with the product purchased. Extremely helpful"


Rating 10/10
5/5
modified review posted

"Bob was able to answer all my questions and a better price than advertised online. Thank you."


Rating 10/10
5/5
modified review posted

"excellent product anD pricing very satisfied"


Rating 10/10
5/5
modified review posted

"Top rate service and products. Anthony worked hard for me to make sure I was completely satisfied. Will give them my future business!"


Rating 10/10
5/5
modified review posted

"I have purchased thermosoft floor heat three separate times and I have always been impressed with their customer service.
Quotes have always been extremely timely, orders the same.
Price has been good, quality of the product great, my customers love the feel of warmth under-foot.
I have delt with Bob Kraft on all of these occasions , he always goes the extra mile to make it pleasurable experience.
Thank You
Scott Bourbon, President
Bourbon Construction
"


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ThermoSoft is a merchant member
ThermoSoft participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,853 merchant members.