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Store InformationStore Info
Full Rating Profile
  • ThermoSoft ThermoSoft Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 701 Corporate Woods Pkwy
    • Contact: support@thermosoft.com
    • Phone: 847-279-3800
    • Customer Support: 847-279-3800 x 2
    • Business Hours: 8am-10pm, CST
    • Fax: 847-279-8845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

449 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-11

"Had questions before placing order. Had all my questions answered and then was able to place our order. Fast delivery boxed well and on time as what i was told. Thank you."


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Verified Customer
Rating 10/10
5/5
2016-04-07

Great product, even better help and support.

"This is my second installation of a ThermoSoft mat, except much bigger. Bob Kraft helped me with all aspects of selection, pricing ,etc and it was a real pleasure to deal with him. Overall I am very satisfied."


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Verified Customer
Rating 10/10
5/5
2016-03-21

"Knowledgable salesperson on the phone"


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Verified Customer
Rating 10/10
5/5
2016-03-16

very good service

"The contact (Dave) that I have worked with has been very helpful."


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Verified Customer
Rating 10/10
5/5
2016-03-14

"Everything went exactly as promised. A perfect shopping experience"


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Verified Customer
Rating 10/10
5/5
2016-03-11

Toasty Warm Toes

"Fantastic Flooring! I installed this product myself and laid the floor over it. I had a few items to trouble shoot but the technical support was excellent and they responded to any issues I had within 24 hours. I was very apprehensive about making a significant investment but was very pleased after installation. Great for DYIer's and the reward is a cozy warm floor. I would encourage a person to call there support line and discuss any concerns you have ahead of time. Their staff is very knowledgeable and reassuring. "


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Verified Customer
Rating 10/10
5/5
2016-03-03

like described

"thumbs up........................................................."


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Verified Customer
Rating 10/10
5/5
2016-03-03

thumbs up

"Delivered promptly and was very helpful on the phone when placing the order. I would recommend them to anyone that might be thinking about heated floors. There product works great. Ricky"


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Verified Customer
Rating 10/10
5/5
2016-02-25

"Bob Kraft was outstanding!"


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Verified Customer
Rating 10/10
5/5
2016-02-21

floor heating

"The rep (Bob Kraft) worked with me to get an accurate needs assessment. He made recommendations. He made me feel comfortable with the process and that I could get it installed correctly. He was accurate with the expected receive date. I would order from Thermosoft again."


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Verified Customer
Rating 10/10
5/5
2016-02-12

Very Helpful

"I did my research and pretty much knew what I wanted before I ordered however the rep gave me some guidance so that I got what I really needed. He was also able to clarify the differences between the thermostat options AND he saved me some money over my original product selection. Great service. "


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Verified Customer
Rating 10/10
5/5
2016-02-06

"We're very satisfied with the sales rep who answered our questions and advised; very satisfied with the ease of placing an order and the timely delivery; however, the product has not yet been installed. "


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Verified Customer
Rating 10/10
5/5
2016-02-04

Awesome service

"Ordered over phone and person was very helpful and patient. Have not installed product yet. It should be done in 2 weeks hope product is as great as service"


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Verified Customer
Rating 10/10
5/5
2016-02-03

Very helpful in getting the right parts

"Bob Kraft reviewed my floor plan with me and explained things and got my order right. The parts came within a few days. I was happy with it.

Thanks,

Ellis
"


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Verified Customer
Rating 10/10
5/5
2016-01-28

warm bathroom

"tahnk for all of your help"


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