Thepenguy.com Reviews - thepenguy.com Ratings at ResellerRatings

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Rating 9.50/10 38 reviews

9.50 / 100
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Thepenguy.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,888 merchant members.

All Customer Reviews (38)


Rating 10/105/5
modified review posted

"Fast service and good prices."



Rating 10/105/5
modified review posted

"Thank you for your professional service and rapid turn around. "

Rating 10/105/5
modified review posted

"very efficient , reliable "

Rating 10/105/5
modified review posted

"The assistance I received was superior. I have limited design experience, and Gary helped make the most of my files."

Rating 8/104/5
modified review posted

"The web address on one side of the pen was smaller than the previous time we had it imprinted, and we don't like that as well."

modified review reply posted Jul-12-2013

garyaustin, Thepenguy.com rep has responded

“We offer a free virtual proof for all orders and the customer has to approve the proof before we move on the order. If there are any inconsistency on the actual order we are more than happy to address and correct this. We just need to be contacted so we can provide the best support we can.”

Rating 10/105/5
modified review posted

"Quick delivery, quality job. Great as always!"

Rating 10/105/5
modified review posted

"We've been ordering from this vendor for a while now and are always satisfied with their service. Have tried other pens but the Bic Clic Stic is definitely the best!"

Rating 10/105/5
modified review posted

"I was a little disappointed when I received our pens in the mail, since they didn't look exactly how I had pictured them. I expressed my concerns to thepenguy.com, and my emails were answered very promptly. Gary made sincere efforts to make me a happy customer, and that made all the difference in the world! He offered me a significant discount to order a different pen....and I didn't even end up taking him up on the offer, since the original pen grew on me. Great customer service creates repeat customers. I will definitely do business with thepenguy.com again. Thank you!"

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Rating 10/105/5
modified review posted

"We always keep going back to The Pen Guy for quality products and excellent service. They get us what we want, when we want it, at the best price."

Rating 10/105/5
modified review posted

"I've been working with The Pen Guy for years and have always been completely satisfied and happy with not only the products but the service and communication. I highly recommend!"

Rating 10/105/5
modified review posted

"ThePenGuy is our source of choice for promo pens. Fast, friendly service and the prices cannot be beaten. There's no reason to shop anywhere else! :)"

Rating 8/104/5
modified review posted

"My previous experiences with Thepenguy.com have been very good. However, this year Bic was changing their system over and my order could not be processed in the usual quick fashion it has been in past years. I cancelled the order and they were very good about the cancellation and credited my credit card within 24 hours. My only complaint and the reason for 4 stars is that they did not advise me right away about the Bic problems given my "in hand by" date. They have great prices and have delivered in the past in time for our events. I would recommend them to a friend or colleague."

modified review This review was modified by allstarsathope on September 13 2012 07:15:15 AM
Rating 10/105/5
modified review posted

"The pens were delivered today and we are beyond pleased with how well they turned out!!!! They looked great and write great! We are extremely pleased and look forward to doing business with thepenguy.com again!! "

Rating 8/104/5
modified review posted

"It was great! There was a problem with the card I was using, and they called and helped me iron it out. I got the pens super fast, and they are great quality. Thanks so much!"

Rating 10/105/5
modified review posted

"I've been using a pen gun for years. they put out a great product a low price. if you need pens they are the company to go to."

 

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