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89 reviews
posted May-14-2013
reply posted May-16-2013 “We are very sorry that you did not have a pleasant ordering experience with us. The delay in your order being shipped was unacceptable and did not meet the level of superb customer service that we know our customers expect. We received your two email messages sent on Saturday and Monday and responded to you and shipped your order during our normal business hours on Monday. We absolutely have the utmost respect for each one of our customers, and we are extremely grateful for the business of each customer. This was our error, and we are extremely sorry for any inconvenience that was caused to you. We upgraded your order to 2nd Day Air at no charge so you would still receive it in the normal Standard Shipping time. We know that you were not satisfied with this order, and we will do everything that we can to make this up to you. If there is anything else at all that we can do for you to make this right, please email us at thenatural@thenaturalonline.com or call us at 1-800-921-4271. Again, we apologize for any inconvenience that was caused to you.
Thank you,
The Natural”
"My wife uses Metagenics Kaprex AI and The Natural is the place to purchase it. They are very user friendly on the internet and their delivery time is wonderful. It should also be noted that they keep you informed if for some reason there is a delay or if their stock is low. After looking for Kaprex AI in the local stores in the area, it is so much easier to order through a company through a company you can depend on."