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Stores > The Great Courses
  • The Great Cours

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      20151
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      1-800-832-2412
      FAX
      1-703-378-3819
    • SUPPORT EMAIL
      customerservice@thegreatcourses.com
      SUPPORT PHONE
      1-800-832-2412

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review The Great Courses by clicking a star below.
Rating 4/10
2/5
2017-05-11

They Really Hate Customers

"I can tell you that as an employee still with the company that the majority of the call center hates customers. They believe that it is a battle that they must win against the customer. One case in point, an elderly customer called in to place a fairly large order and was slow in giving the information. The rep put the customer on mute and started to make fun of her while stating that because of the customer, his stats were going to suffer. He then tried to upselll the woman and became belligerent when she would not take his offers. Another time, a rep called a customer a sucker for taking his upsell of a crappy course. It is a constant customer bashing in the call center."



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Verified Customer
Rating 10/10
5/5
2017-03-28

They have helped me so very much through my journey of life. I owe them so very much. Thanks to one and all.

"I have gained a lot knowledge being a lover/and user of The Great Courses! I can't thank them enough."


Rating 10/10
5/5
2017-02-10

This website ir really great!

"Decided to learn how to draw with The Great Courses. It's not that much at a cost and I'm so inspired by their course. Recommend to others. "


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Verified Customer
Rating 2/10
1/5
2016-12-29

insufficient

"I order 3 items and only rec'd the storyteller course"


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Verified Customer
Rating 10/10
5/5
2016-08-22

Outstanding!!!

"Several courses taken and all were Five Stars."


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Verified Customer
Rating 10/10
5/5
2016-08-06

"Great, useful information. Very enjoyable & highly recommended for all aspiring photographers."


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Verified Customer
Rating 10/10
5/5
2016-07-08

Too many lectures!

"There are too many lectures that I have yet to finish the first course I started. The second course is still shrieked wrapped and unopened."


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Verified Customer
Rating 2/10
1/5
2016-06-21

disapointment

"for someone who had been teaching this class for over 20 years, i felt like his delivery was very flat. got the sense that at times he was just reading from his notes. i'm a very big wwii history fan and this course did not excite me. have no desire to listen to it again so i gave it away."


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Verified Customer
Rating 8/10
4/5
2016-06-17

Not really for point and shoot owners

"I loved the course once we got into the nitty gritty of setting up a photo, content, light,etc. Although the technical bits in the first part of the course were interesting they did not apply in my case
"

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Rating 2/10
1/5
2016-05-16

Too Many Mailings & Dubious Sales

"To being with, we seem to get one of the emails or snail mail catalogs every few days. It was easy to stop the emails through their web site, but stopping the snail mail catalogs required calling, and it was a long, tedious process. During the first call, I was on hold for 8 mins. 12 secs., and when it finally connected to a rep, the call abruptly was ended. I called again and was on hold another 9 mins. and finally managed to speak to someone, who told me he would take care of it, but it will take 4 - 6 wks. to be completely removed from their catalog list.

I find the sales to be dubious. For instance, they seem to consistently say they are having a big sale. They advertise a course on sale for $120 that supposedly has a regular price of $500. I don't believe this at all - I think it's just a sales tactic.

I ordered one course - it was nice - but it wasn't worth the money I paid for it, and it certainly wasn't worth all this hassle.
"

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Verified Customer
Rating 8/10
4/5
2016-05-09

Lack of instructor contact

"The course is adequate for learning at home. However, my problem is when doing the exercises, there is no feedback from an instructor. Therefore, I am never sure if I'm on the right track or if there is some way that I can improve my writing."

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Verified Customer
Rating 10/10
5/5
2016-04-29

Simply great to deal with.

"A minimum of fuss. Issues, although rare, are sorted out promptly."


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Verified Customer
Rating 10/10
5/5
2016-04-24

My brain loves this!!

"My new favorite hobby is listening to The Great Courses lessons. I have learned about Particle Physics, Ancient Egyptian History, the Anatomy of the Brain, and the Industrial Revolution. My brain can barely contain its delight in what it will learn next! The few courses that did not meet my expectation were easily returned without a hassle."


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Verified Customer
Rating 10/10
5/5
2016-04-17

Great service and FAST too!

"All 3 courses I ordered at GREAT savings arrived exactly when promised in perfect order and condition. Thank you Great Courses for another satisfied customer."


Rating 10/10
5/5
2016-04-14

Great experience

"I have viewed part of the Old Testament course taught by Amy-Jill Levine and it is great! Looking forward to learning while I make a long drive!"


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