We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Thebuilderdepot.com
  • Thebuilderdepot Thebuilderdepot.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • option not available Review Guard
    • option not available Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Thebuilderdepot.com by clicking a star below.
Rating 10/10
5/5
2016-11-04

Stunning Carrara Bianco Basketweave Tile!!!

"We bought Carrara Bianco Honed 1x2 Basketweave Bardiglio Gray Dot Mosaic for our master bathroom shower floor. The price for the exact same tile was $18.24 per sq ft MORE at popular local tile store. This tile is so stunning in person, the gray Bardiglo dot looks modern and clean next to the Carrara marble! The quality, coloring, size, weight, thickness and price are exceptional!
The customer service team at The Builder Depot went above and beyond answering my emails immediately. Even when I called them to clarify the shipment weight minimum, their staff was patient with me and explained everything I needed to you.
The finished product looks so beautiful in my home!!
I would certainly recommend this tile and The Builder Depot.
"


Rating 10/10
5/5
2016-08-02

Don't Dread Tile Shopping

"I had my doubts about the tile... None-the-less, the shipping. the logistics. and the list could go on forever. The Builder Depot was wonderful to work with. I looked high and low for the right marble tile and finally found Builder Depot. Ordering online was easy, and they immediately confirm your order and also send you shipping confirmation. I ordered a surplus of tile and ended up not needing all of it. I followed their specific return instructions and had NO problem getting my money back. If you take the time to read the return instructions before hand, then there isn't any problem. You do your part and they'll do theirs. All around, a wonderful experience. "


Rating 10/10
5/5
2016-07-12

Builder Depot Rocks!

"Awesome product quality and stellar customer service! "


Rating 10/10
5/5
2016-05-03

Great experience

"Here is an email I sent to TheBuilderDepot:

Stephen

I would greatly appreciate it if you could pass along to the owner of TheBuilderDepot my thanks to Ben Mize and his true professionalism leading to real "customer delight".

I am just a homeowner slowly remodeling many of my bathrooms. I bought a $5500 Jason bathtub so I want the marble and ceramics to be up to highlighting this super tub. Ben has helped not only before the sale but has stayed in touch to assure my happiness with the crate of stone. He is a great asset to your company. I will spread the word to all my friends and associates on the Internet.

Please thank Ben for me. I will be purchasing much more.

Thank you.
"


Rating 10/10
5/5
2016-03-28

Why pay more just because that is how its been done for 50 years

"I purchased the marble for our master bath/retreat for our dream home through you guys at $8-$9 a square foot. This same tile would have cost me $25-$35 a square foot at the flooring and tile specialists stores in our area. When I told them about the products I saw on your site, they laughed at me and tried to play it off as "junk" marble much like they tried to downplay the big box store's hardwoods as "junk" hardwoods. I know better than to follow their biased advice so I walked out of their stores time and time again. I was leery about buying tile over the internet site unseen, but If it looks like marble, feels like marble, and smells like marble; then its gotta be marble. We are ordinary people who built our dream on a budget, and it is now a reality and I couldn't be happier with the quality of marble I received through the builder depot. If you are teetering between one of those "specialty" stores and taking a chance on the bulder depot, rest assued that the tile that shows up at your house does indeed look exactly like the pictures online. I can even report that my tile installer reported not a single broken tile during shipping. With nearly 100 sq ft of tiles delivered across the country, this caught me by surprise. Those guys also have remarkable customer service. I was most impressed with Stephen, a guy that I emailed my floor plan to and he came back at me with estimates of how much I would need. Everyone else wanted to charge me $30 to $50 to come to my house to give me an estimate for how much I would need, and they wouldn't do it based off of the plans. Kudos to them and their team and their flexibility.

My only regret is that I ordered so much extra tile based on some breakage, and that breakage really didn't occur due to your high quality shipping. We also used less trim pieces than expected because of how nice the tile looked without it. So really, no regrets. I would still order 5-10% more than what you need just in case there are mistakes with cuts, you can always use the extra with a decorative tile wall accent.

Those guys are great and continued success to them.
"


Rating 10/10
5/5
2016-02-18

Bath went from drab to FAB

"We finally got to the DIY master bath project. Went from a crappy tile job (by a professional) to my husband's expert tile job and the most beautiful Carrera Bianco tile. We were pleased with the product, service and shipping of the product. We ordered in December 2105 and it arrived within about one week. The shipping containers were heavy duty and kept the tile expertly packaged. The delivery guy was impressed with the packing and inquired about the product and cost. I'm sure he'll be ordering from you soon. We haven't found any broken tiles, only a couple little chips. Almost no waste at all. Even the couple little chipped tiles could be used were the baseboard would cover. I wouldn't hesitate one second to order from this company again. My master bath is now my favorite room in the house. I wish I found this company before I built my house and before we remodeled our other three bathrooms. I am your worst nightmare when it comes to being picky and this company and product not only met my standard, but exceeded it. I generally never write reviews, but THE BUILDER DEPOT was worth sharing my experience. "


Rating 10/10
5/5
2016-02-08

Great people

"Absolutely loved working with these folks. They were timely on delivery and not a single crack on any of the tile I purchased. They also have tremendous prices on beautiful tile. Will not go back to big box stores!"


Rating 10/10
5/5
2016-02-04

Wonderful experience from start to finish

"I am extremely satisfied with my experience working with The Builder Depot. All of my items arrived in great condition and so quickly! I accidentally ordered some of the wrong product, and Ben M. worked with me to return my original tile and re-order the correct pieces! I would highly recommend them and will use them again in the future."


Rating 10/10
5/5
2015-12-18

"We remodeled two bathrooms with marble tile and they came out beautifully. We used both honed and polished venato and both products are great. Ordering and delivery were easy and Ben Mize was a great help answering all my questions. "


Rating 10/10
5/5
2015-11-08

"My experience with The Builder Depot was quite excellent. I was a bit nervous to make such a large purchase online, but the more i reviewed their site and blog, the more comfortable i felt, as I could see there was a great deal of time, effort, pride, & care put into the building of the business (I particularly enjoyed reading how it got started and the simple idea it was based upon, i.e. cutting out the middleman).

I contacted them several times for information and no matter what question I asked, it was always answered in a helpful and conscientious way, especially by their rep Ben. I had a similar experience a second time as well, when I decided to order more marble for another project.

Delivery was very quick and without incident.

As for the quality, my installer told me it wasn't the absolute best he'd ever seen, but he was impressed with the price and quality overall. The end result was really gorgeous. I did my master bath in the honed Venato 3x6 subway with chair rail and baseboard and honed Biano 1" hex on the floor. The tones in the marble were beautiful and I just love, love, love the way my bathroom came out.

THANK YOU to The Builder Depot! Customer service, quality, delivery, & price - All 5 stars!!
"

Rep reply posted Nov-22-2015

A rep from Thebuilderdepot.com, thebuilderdepot, has responded

“Thank you so much for taking the time to write such a detailed response. Our staff are great and Ben is a shining light in this industry if you could clone him and remove some of the bad ones. It would be a lot easier. He is dedicated and will work to ensure the customer is happy. Again thank you for taking the time out of your day to write this review and taking a chance 'online' we would never let you down and would not quit until you were happy so your risk is very little, but at the time you did not know that you took a leap of faith and for that I thank you. David Shearn.”


Rating 10/10
5/5
2015-11-02

"This place is great! They are by far the best prices for tile and I did a ton of research online and at local retailers in Southern California. But even better than that they have excellent customer service. I ran into an issue where I needed some of the tile before the estimated delivery date so after calling them they said they would expedite it free of charge - Thanks Ben!! This place is wonderful and is highly recommended.
"


Rating 10/10
5/5
2015-10-30

"I am so happy with TheBuilersDepot our product arrived timely and is stunning. Our tile installer said he's never seen such a quality product for the price we paid. Ordering was easy and when we ran out our second order came in 2 days so our job didn't have to stop. Our new master bathroom is beautiful thanks to TheBuildersDepot."

Rep reply posted Nov-04-2015

A rep from Thebuilderdepot.com, thebuilderdepot, has responded

““Thanks for taking the time to leave us such a great review! If there's anything else I can assist you with please let me know. Here to help Ben””


Rating 10/10
5/5
2015-10-20

"I couldn't be happier with my experience from Thebuilderdepot.com. There was an issue with the freight company not being able to access my home due to their huge trucks. Stephen immediately got involved and worked diligently to get the situation resolved by passing off the shipment to a different carrier with smaller trucks. He was a pleasure to work with. This was my second time to order marble online. The first order was from a different company. The Builder Depot's product was FAR superior to the competitor in terms of quality and consistency and was significantly cheaper! You should not hesitate to buy from this company. Your expectations will be surpassed! "

Rep reply posted Oct-24-2015

A rep from Thebuilderdepot.com, thebuilderdepot, has responded

“Thank you so much for taking the time to leave such a kind review. I will certainly ensure Stephen sees this review, it will be a good start to a Monday, which everyone could do with :)”


Rating 10/10
5/5
2015-10-07

"Exceptional Company to conduct business with. I was looking for specific Carrara marble tiles...and they could help me with everything I needed. Every step of the way, their employees kept me updated on all aspects of my order...and offered suggestions for consideration. They communicated over a weekend. This is really service!!!!

I'd take these folks over a 'vest' in an aisle, any time!!!
"

Rep reply posted Oct-13-2015

A rep from Thebuilderdepot.com, thebuilderdepot, has responded

“Thank you so much for your feedback - we are always happy to hear that you have wonderful product and we stayed with you through the process. We are not simply and click and ship business that so many website have become, we are here for support to the finish!

Thanks!

PS. Message about the vest took me a second, but then understood. Amusing comment.”


Rating 10/10
5/5
2015-10-01

"Very helpful and curteous staff, from product purchase advice to product retrieval assistance. Also very competitive prices and product quality. Would highly recommend."


Learn about Our Reviews

Share Thebuilderdepot.com's store rating

Thebuilderdepot.com is a Merchant Member! Learn more

Thebuilderdepot.com is a merchant member
Thebuilderdepot.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,429 merchant members.